SendGrid Reviews

Pros

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Cons

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Alternatives Considered

ConvertKit, Moosend and Omnisend

Reasons for Choosing SendGrid

They are very expensive and for half the price I can get all the features on Sendgrid.

Switched From

Sendlane

Reasons for Switching to SendGrid

Sendgrid offers more options and subscribers on the free plan than what they offer on their paid plan.

Pros

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Cons

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Pros

Allows you to segment email lists. Excellent for communicating with the target audience. This Tool is perfect for email automation.

Cons

The tool is excellent for audience segmentation, it also has several templates. It's just a little confusing to understand at first.

Pros

Free trial
easy api integration
cheap and good user interface

Cons

terrible support
expensive
hard to talk to someone

Alternatives Considered

Mailchimp

Reasons for Choosing SendGrid

easier better support

Switched From

Amazon SES

Reasons for Switching to SendGrid

used in the past

Pros

Integration is dead easy and the free tiers are fantastic for small businesses and to try out the software.The Marketing Campain feature is great.Documentation is comprehensive as well. The real time analytics and reporting is fantastic.

Cons

Payment issues and customer service response times are a bit of an issue.

Alternatives Considered

Mailchimp

Reasons for Choosing SendGrid

Better pricing and more features

Switched From

MailerLite, Mailchimp Transactional Email and Mailchimp

Reasons for Switching to SendGrid

Better pricing, more features and more in-depth documentation.

Pros

A straightforward and convenient tool for email marketing. In the preview phase, you can see how the email looks on different devices. That is very useful.

Cons

The platform's email editing tools are too simple. If you want finer and more elegant features, you should code them, depending on which feature you want.

Pros

Quite easy to setup, integration with firebase was easy enough

Cons

User experience, account closed due to inactivity and without any email or notification.

Customer support didn't even read what I wrote and just copy&pasted a response.

New account flagged by "the system" and misleading information provided by their twitter support.

Pros

Not only is Sendgrid easy to use and set-up, it quickly integrates with Wordpress to ensure transactional emails and notifications are delivered. Additionally, it's free plan is unlike any other for my small clients. For my larger clients, the paid plans are great!

Cons

I have used this software for years without issue. While I am only using a few of its features, I am confident that they will get the job done every time.

Pros

SendGrid is a great service for sending personalized emails. I love how easy SendGrid is to use and the automation features that they provide. I have used it for years and it has helped me to create a more personal and professional relationship with our leads. They have helped me send over 1000 emails in the last three months and I am really satisfied with the service. If you are looking for a new email service, look no further than SendGrid!

Cons

The integrations are a bit tricky when it comes to integrate form builder. Also, the support takes too long to respond sometimes.

Pros

ability to set up automated emails, analytics and reporting tools

Cons

Not easy for beginner. Can provide discounts for SMBs

Pros

Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.

Cons

Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp Transactional Email

Reasons for Switching to SendGrid

Our company was VERY small and short staffed when we realized we needed a transactional/API email service. After reading reviews and comparing pricing and features, SendGrid fit our needs the best, especially the pricing packages.

Pros

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

Cons

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

Pros

The most impactful feature of SendGrid for our business is data analysis of using both numbers and graphs to paint a very clear picture of the project performance. It is a very powerful tool we use for sending and managing emails campaigns, especially for cold email for marketing.

Cons

The most challenging part of using Sendgrid for us was the integration and setup process but the customer support and YouTube videos were very helpful.

Alternatives Considered

Mailshake

Reasons for Switching to SendGrid

It was a better all-around package for what we were looking for with a tool like this.

Pros

Super easy to implement through their API. Use it extensively in our day-to-day notificatons.

Cons

Not much that we do not like about this software. The editing feature might be a little more user friendly, but once you get your first template right, it is easy to cut an paste.

Alternatives Considered

Mailchimp

Reasons for Switching to SendGrid

My integration team suggested it due to its great API and free startup costs.

Pros

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Cons

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

Alternatives Considered

Sendinblue, Mailchimp and Mailjet

Reasons for Switching to SendGrid

Because of its deliverability.

Pros

Our business application uses Sendgrid for various purposes, including notification, authentication, and transactional data. We migrated from a competitor that was draining our bank accounts and causing a slew of problems. The cost was a good match for our budget and objectives, and the send grid was a perfect fit for us. They provide some handy online manuals to get you started, as well as a variety of configurable options to make sure the device is suitable for you.

Cons

It requires greater adaptability and customization tools to be successful in the long run. I couldn't discover a method to adjust automatic track in UTMs; it can only be activated or deactivated, which isn't convenient. The integrating and installation procedure were the most challenging aspects of implementing Sendgrid for us. However, customer assistance and YouTube tutorials were beneficial.

Pros

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Cons

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Alternatives Considered

Mailchimp

Switched From

Mailchimp

Pros

Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned.

Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email.

Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Cons

Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues.

Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.

Pros

A free plan is the most attractive thing they offer. Their free plan is for life long tenure. It is easy to integrate the Send Grid with almost any software. It offers a choice to integrate using their API or connect through SMTP. Their dashboard and reports are very detailed.

Cons

It seeks improvement in multiple areas like customer services, business intelligence and error messages. There user interface also confuses sometime.

Pros

Send massive mail with this service is very simple

Cons

Maybe the price for thousands mail in a month is too expensive.

Pros

The uptime and delivery monitoring service is the best in class. No doubt large enterprises like Uber, Spotify, etc. use sendgrid for their email delivery. Additionally, its overall communication tools suite like Twilio SMS, Whatsapp business make it an all in one solution for all the communication related APIs

Cons

Probably needs a little elaborative developer documentation with respective to example code samples for a newbie.

Alternatives Considered

Sendinblue and Mailchimp

Pros

We used Sendgrid for our Email Marketing. I loved the technology, the cost was okay and easy to implement.
It also optimized to reach user inbox instead of spam.
It could also be integrated to CRM of your choice which team liked.

Cons

The support, I mean, if you are paying $100,000 an year, we expect a dedicated person, which was not available. Even the sales team felt like more to make sales than worry about use case or team.

Pros

It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved.

Cons

SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive.

Pros

We have been using Sendgrid for many things within the marketing team.

We have been able to see how our emails perform in terms of sending, receiving, opening, click rate.
It allows us to make bolder and assured move for the next ones we planned to have : which CTAs worked, what needs to be changed, etc.

Our team in general is working with a huge data base of emails: they are able to verifiy if emails are bounced ones or if they work etc. We want to make sure that our transactional emails are efficient and Sendgrid help greatly for that.

Cons

It contains a LOT of data if you are blasting a lot of emails to a lot of different group of people. The best is to have one person dedicated in the teazm to really play with the data and share it to the team. Otherwise, each person can spend a lot of time on it.

Pros

SendGrid gives you the power to email market more effectively, regardless of your skill level. Whether you are looking to custom build your HTML templates, or would like to build out their standard templates, SendGrid offers an intuitive software to help you improve your marketing efficiency. The platform also makes it easier to build more comprehensive distribution lists, and allows you to target your messaging to the right people at the right time.

Cons

The only limiting factor of SendGrid is the fact that the tiered pricing may not make sense for all business models. It would be nice to have more notifications with regard to deliverability/reputation issues that occur.