User Reviews Overview

About Sage Intacct

Sage Intacct is a provider of cloud-based financial management and accounting software. Sage Intacct's software solution is suitable for small to midsize accounting firms and can provide financial reporting and operational...

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Feature ratings

Value for Money
4.1
Features
4.1
Ease of Use
4.1
Customer Support
4.0

Browse Sage Intacct Reviews

371 of 371 reviews
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Helene
  • Industry: Public Relations & Communications
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 28/04/2022

Sage Intacct has allowed us to automate the entire scholarship process

The grant application process is much faster and more efficient thanks to Sage Intacct. There are many activities that we can now perform automatically that we previously had to do on paper, saving us not only time but also resources.

Pros

I love it because I can access the system not only from the computer, but also because it has a very complete mobile version. The pre-qualified applicants function saves us a lot of time, because the system automatically eliminates applications that do not meet the scholarship requirements. It has the option to export PDF and Excel files to share with administrators and collaborators. All schools, companies and entities that grant scholarships, I recommend this software, because it helps a lot to improve the whole system, taking it to the automatic and online form, incorporating all the information from a single system, improving the search of data from the participants and the whole system itself.

Cons

Its learning curve is a bit high, however, everything learned so far has been very useful. The software is not very intuitive, which further complicates the ability to fully automate grants quickly. Sometimes the system is cumbersome and you have to wait a period of time for it to restart.

Carly
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2022

Great for multiple entities

This was a huge time saver.

Pros

This was great for managing the books of 18 separate entities. The ability to easily switch between companies and also create inter-company transactions (owed to/from, for example) was a HUGE time saver.

Cons

The way our company used/paid and allocated credit card charges we were not able to use the credit card part of the software.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

QuickBooks was not able to efficiently handle our growing companies any longer

Reasons for Switching to Sage Intacct

Sage Intacct checked off all the boxes of needs and wants that we created
Ousmanou
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/03/2023

My experience with Sage Intacct: Simplified business accounting

Overall, our experience with Sage Intacct has been positive and we have seen significant improvements in the management of our finances and business operations. Reporting features have been particularly useful for improving financial transparency and making more informed decisions.

Pros

I was very satisfied with all the features offered by Sage Intacct, in particular the ease with which I was able to integrate my existing business processes. The customizable financial reports and the automatic bank reconciliation feature were also very useful for me. In terms of use, the product was easy to understand and use from the start, thanks to an intuitive user interface and practical customization options. Overall, I highly recommend Sage Intacct to any company looking for complete and easy-to-use accounting software.

Cons

Although I generally appreciate Sage Intacct, there are some features that could be improved. First of all, I found that the user interface was not as intuitive as I would have liked, which took some time to learn how to navigate the system. In addition, some features such as project management could be more complete.As for integration with my existing business processes, it was a little difficult at first. However, with the help of Sage Intacct technical support, we were able to solve the integration problems.In the end, despite these negative points, I am satisfied with the use of Sage Intacct to manage my finances and business operations.

Top Sage Intacct Alternatives

Aptean Industrial Manufacturing ERP Traverse Edition

Wave Accounting

QuickBooks Online Advanced

Emilee
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

3
Reviewed on 28/05/2021

Sage Intacct

I think that Sage Intacct is a decent accounting software to use for daily accounting activity. However, there is more affordable accounting software available.

Pros

While working in the cannabis industry, this was one of the only accounting software companies who were willing to work with us to set up an accurate and efficient accounting system.

Cons

We had issues correcting errors after the initial setup. For example, a coworker misspelled the class code "cannabis" and the implementation team told us it would take several thousand dollars to fix.

Sami
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/02/2023

Sage Intacct for Non-Profit

Overall we love the software. It's helped us advance our accounting operations in many different areas and move away from a majority of our paper processing. The product help and customer service has been good. However, we had a difficult renewal negotiation, and after we did sign the renewal, we did not hear from our account rep for almost a year until I reached out multiple times to be reassigned. The difficult renewal and lack of account rep support has soured me on the relationship some, but I like the product itself.

Pros

I like having multiple dimensions to tag transactions with. This has helped us budget and forecast at a very detailed level, which has helped us understand what our variances are and get rid of extraneous expenses. We also love that it is a cloud system, which helps us be mobile and flexible with when we use it.

Cons

We were not impressed with the prepaid module as it did not work well with our processes. We decided to discontinue using it and go back to tracking in Excel.The reporting is definitely a step up from Excel, but it can be inflexible sometimes and not the best for complex reporting.

Alternatives Considered

Blackbaud Financial Edge NXT and NetSuite

Reasons for Choosing Sage Intacct

The software we had been using was very outdated and we needed a modern solution for our business.

Switched From

MIP Fund Accounting

Reasons for Switching to Sage Intacct

We liked Intacct's look the best. The reporting looked like it would suite us best.
Grace
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
2

2
Reviewed on 12/10/2021

Did not like this Sage product

Extremely pricey with a lot of promises made from their sales people but not a lot more function than Wave, Quickbooks Online or Xero.

Pros

What originally attracted us to this platform was the ability to do cloud accounting so everything was not centralized to one desktop application. We also liked how this platform could invoice AND process payments as that makes bank reconciliations a lot cleaner.

Cons

There was not a lot of instruction given around how to do certain tasks and we were not able to fully utilize this platform to the ability the salesperson pitched. This was mainly just used for financial report, AP and AR but we were told it had cash management and forecasting capabilities which we were never trained to use.

Alternatives Considered

QuickBooks Online Advanced and Xero

Reasons for Choosing Sage Intacct

We were scaling and needed more functionality.

Switched From

Wave Accounting

Reasons for Switching to Sage Intacct

Sales provided a few months free and minimal commitment.
Laura
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
5

3
Reviewed on 03/03/2020

Not flexible

Has a big learning curve, and some of the reporting we think is pretty standard in accounting software is not available.

Pros

Allowed us to implement approval rules for vendor expenses and has provided more transparency to our CEO about expenses.

Cons

Seems to be very inflexible when it comes to reporting, even things that we think are pretty standard from an accounting perspective, such as cash flow projections.

Eric
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/10/2018

Sage Intacct Personal obervation

On our case, we focus on developing core business side then integrate with Intacct via web-service, and this have been successfully, because all side of reporting, financials, UPR, etc, is managed by Sage Intacct.

Pros

1. Sage Intacct allows access anytime and anywhere (home, office, coffee shop)
2. Sage Intacct has login are very secured with different levels.
3. Sage Intacct provide financial information on detailed level by using dimensions which allows decision makers to relay on realistic information.
4. Sage Intacct is easy to use, it doesn't requires advances financial training.

Cons

1. Extracting volume data in most of time is an issue, especially Journals.

Response from Sage

Hello Eric,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you are having a positive experience using Sage Intacct. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 26/11/2018
Steven
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2023

Sage Intacct its a Powerful Budgeting and Invoicing Solution.

Powerful financial management and cost estimation creation product, and the ability to analyze financial data through Sage Intacct is productive.

Pros

Accuracy on its calculations is incredible and the Accounting capability is perfect and also tracing various projects transactions is easy.Through Sage Intacct tools Automation of services and the Account receivable capability and easy financial reports creation, this system is amazing.

Cons

No anything that myself i can recall experiencing from Sage Intacct to reports, the starting was easy and reliable technical team.

Chaim
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2023

Sage Experience

Pros

The ease of use and integration with multiple outside products are amazing.

Cons

Some of the products are still using the old interface which is more difficult to use.

Misty
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

1
Reviewed on 26/05/2022

Poor Support from Armanino

Haven't interacted much with Sage Intacct, just Armanino and the experience with them has not been too supportive. Especially now it is more like our company is a bother. This software and implementation is their speciality - they should be availabe, respond, resolve and assist much better than they have done at this point. It's almost as though we are begging for assistance to successfully finalize this implementation.

Pros

Haven't used it long enough to determine the best features of this software.

Cons

The training and support received from Armanino implementation team.

Kat
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/05/2019

Overall great software for accounting professionals

One major problem with some accounting softwares is that the reports needed to perform analysis, checks, etc. are unavailable. Intacct's wide report customization is a great solution to this that has resulted in an overall positive experience with the software.

Pros

For those businesses and organizations looking to step up their accounting software from Quickbooks (or something similar), Sage Intacct is a great solution.

While not as intuitive and user friendly as the systems designed for non-accounting professionals, Sage Intacct offers a myriad of features and functionality that is an accounting professional’s dream.
One of the best features of Intacct is its reporting system. Users can run any report they could ever dream of that includes GL, AP, AR, Time & Expenses, Order Entry, Purchasing, etc. Reports are not only customizable, but savable too.

Another great feature of Intacct is that the company is constantly releasing updates, which means the system is always evolving and getting better.

Overall, Sage Inacct offers massive capability and is great for organizations who have outgrown smaller systems or who need greater customization.

Cons

For those accustomed to the hand holding of a software like Quickbooks, Sage Intacct can make you feel a bit alone in the woods. It, for the most part, assumes that whoever is using it is an accounting professional, capable of understanding the inner workings of AP, AR, etc. For this reason, I would not recommend the system to those who are unfamiliar with accounting procedures and systems.

Response from Sage

Thank you for your review, Kat! I'm glad to hear that you're benefiting from the robust reporting within Sage Intacct. If you have any questions or if we can help with anything, please don't hesitate to reach out to Sameera at [email protected]

Replied 16/05/2019
Joseph
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2018

Great and attentive customer service. Very accommodating with our customization and concerns.

Pros

I like the flexibility and ease of the software. It is overall simple to correct errors. I enjoy the import features for invoices and journal entries. Saves a lot of time and is user friendly, even for less experiences computer users.

Cons

The restrictions of some features and functions. I feel like the functionality is more designed by computer programmers than by actual day to day users. For example, if you are trying to create a custom report, vendor ID is stored one way when entering invoices, and another way when entering journal entries. Customer service suggested to me that I enter the vendor ID in 2 different fields (I believe Vendor_ID and APBillItem_VendorID) for all invoice imports so that I can use 1 f. This is redundant and frustrating. Also for example, you can set invoices to "warn" you if duplicate invoice numbers when manually entering, but if you are using the import feature, it will just crash. You have to de-select the "warn" option, upload the file, and then turn the "warn" function back on. This is not practical. There should be some type of override function for intentional duplicate invoice #s.

Response from Sage

Hello Joseph,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you find Sage Intacct easy to use and flexible. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 30/11/2018
Caren
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/04/2022

It is a unique tool for expressing the institution's financial position.

we were able to obtain an incredible organization of information and accounting records, as well as a true representation of the financial position of our institution, which enabled us to improve the quality of financial operations and bring the views closer together in order to make appropriate decisions.

Pros

Sage Intacct is easy to handle and performs the functions you need thanks to its easy-to-use design. I mostly use the reporting features of Sage Intacct, which offers a wide range of options for reporting and analysis, and the user-friendly interface greatly simplifies the accounting processes even for beginners. Sage Intacct can be customized to fit the nature of the financial transactions you require, which makes switching between screens very flexible. I like how the accounting records are organized, as well as scheduling payments automatically, as well as the notifications that he sends reminding the dues that have been scheduled.

Cons

In general, I have no issues about the Sage Intacct system. I wish there were shortcuts or quick links available.

David
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/01/2018

Flexible, capable, constantly upgrading software.

Pros

Intacct allows for the creation and utilization of any fields desired for your business eliminating the need for the multitude of work-arounds necessary to create detailed reports in other accounting systems. Intacct also has the most capable custom reporting interface I have utilized to date, saving hours of time formerly spent on the extraction, transformation, and production of standard company reports. Other benefits include, ability to import any type of transaction, ability to bulk export all GL transaction data (a personal favorite), a robust API allowing for integration with internal databases, payroll software, etc.

Cons

Initial setup was led by a less experienced implementation specialist which led to difficulties as we began to review and create custom reports accurately. After speaking with a consultant, we determined the issues, corrected them, and have produced real time advanced reports which have provided a level of insight which was unachievable within other accounting software.

Verified Reviewer
  • Industry: Investment Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/05/2018

I am a true fan of Intacct and love how much customization it allows.

We have been able to set up recurring transaction to automate similar monthly/quarterly transactions, allowing us to fully operate with less human capital, and less human errors. We've been able to increase our reporting internally with many many many custom reports to suite the needs of various stakeholders. We can see investor summaries across the entire enterprise with the multi-entity structure. We utilize upload templates often to allow us ease of entry - for example, we do monthly uploads of income allocations across every entity in one root level entry done by exporting a custom report, using excel to seamlessly do an index match and hlookup to complete the upload template, then upload! It's simple, fast, and accurate.

Pros

I love the Custom Reporting capabilities through dimension use... looking at the GL as a database structure makes the software very versatile and easy to use. The output potential is outstanding!

Cons

Cost. It's a great product, but I really wish there was a light version for our company, and for other smaller companies starting up. There is a strong market for a light version. That way the company could grow into the full version.

Kelly
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 02/11/2022

Like it, but don't love it

Pros

There's some great aspects about Intacct. One of my favorites being that I can type in a formula in my DB/CR columns to calculate what numbers I should be posting. I haven't worked with a software yet that allowed me to do that. The bank recons are pretty easy and straight-forward. You can also set up very specific access permissions for an intern for example. Once you get the hang of the way it works, it really opens your eyes to how much you could really customize the software to your needs.

Cons

It took a while getting used to the software. It's VERY finicky. There are definitely some aspects that could be improved.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 12/09/2022

Accounting Software that doe not account

Good at sales, mediocre at software, poor on support

Pros

I've found the system difficult to implelemnt beyond accounting. Until recently, the accounting portion has been satisfactory.

Cons

There is a bug in the system that calculates the balance sheet incorrectly in the retained earnings section of prior years, and does not carry them correctly into the current year. So at least in some instances, it does not create a good balance sheet. Pretty terrible for an accounting system. Worse, it is a known bug that has been in the system since at least June of 2022. Worse, they did not make their customers aware. Worse still, can't get a person on the phone who can answer when it will be resolved. Or any person on the phone for that matter. Except sales. :)

Allison
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/08/2020

Sage-Ing Grace

It is the best program I have used while working in the construction industry. I would be very pleased to be able to use this program again

Pros

I enjoyed this software very much. I because extremely comfortable with it with in days so i would say it is extremely user friendly. It was very convenient in the sene that most everything i needed was all in one place. I also loved that the guys working in the field could log in on there I Pads and enter or look over any documents for approval. It cut down so much of my time..

Cons

I was not a fan of the amount of users. At least a few tie a week one or more of us would have to log out so another person in the office could log in. I would like to see more chargers for ya/

Verified Reviewer
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/05/2018

Since we switched from Great Plains (pc based) I can't see myself working with any other...

It makes the monthly close faster and allows us to change things if there are errors in the account adjustments. It also enables the program managers to view their data rather than have us run reports for them.

Pros

The account string is flexible and you can query on just one dimension and it allows you to run reports over multiple years. I love that it creates the intercompany entries behind the "scene" - that was always a headache to reconcile.

Cons

The report writer is a little confusing but just had training and need time to practice. I tried to create a cash flow report from training but I got lost in all the column's and groups of groups that needed to be created. I also wish the report would display on screen when running and not only in edit mode.

Nabeelah
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 08/09/2018

customizable and user friendly

Pros

They allow you to customize your plan according to the size of your organization. Which makes it good value for money
Analytics allows you to easily analyse financial position at any time.
Built in automatic tax calculations, payslip creation.
Easy and always up-to-date HR records.
Software allows for greater internal efficiency. (granted that the employees responsible are trained to capture and input data accurately)

Cons

The initial training on the software can take some time. If your employees do not have prior knowledge of accounting systems, it may prove difficlut to train them on this software.
For consistency it would be better to train your Business bookkeeper/payroll admin or Non profit grants administrator to capture accurately and then train everybody else how to understand and access reports that have been generated.

Verified Reviewer
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 27/03/2019

Get's the job done

Overall, I enjoy using the product. It works well and I don't have many complaints besides the fact that it can take some getting used to.

Pros

I like that everything is very visually appealing. It's easy to see what you're working with and the accounting aspects work well for our team.

Cons

They recently did an update that changed the layout of the system and I feel like it's harder to navigate. It's not as intuitive, making it difficult to find things.

Response from Sage

Thank you so much for your review! I'm happy to hear that you're benefiting from the visibility. As for the new user interface, we have a couple resources that may be able to help you out in the Help Center - if you shoot me an email, I can point you in the right direction :) Thanks again!

Replied 28/03/2019
Joseph
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

4
Reviewed on 02/11/2018

2 Plus Years Use of Intacct

At first I was not the happiest but the more I use it I have not wanted to change.
I like the improvements they continue to make.
I am glad I chose this software.

Pros

I love the ability to attach documents to each transaction.
I like the ability to customize the software.
They are upgrading their report writer. I have not used it yet but it is supposed to be very easy to use.

Cons

I have not spent a lot of time with the reports.
Creating custom reports is a process.
On some screens I wish it showed totals at the bottom but I have to export and then total up the amount. That is from a certain view. If I created a report it would have the totals.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/05/2018

The Intacct team is 100% customer success focused

Pros

The open platform allows us to choose best in breed solutions across the company and then integrate it all together to reflect financials and reporting.

Cons

If you don't know what you're doing or have a good trainer, it may take a little while to get familiar with the navigation.

Response from Sage

Hello,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you find it easy to integrate solutions across the company to reflect financials within Sage Intacct. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 29/11/2018
Robert
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4
Reviewed on 30/09/2022

Sage Intacct for small Not-for-Profit

Overall, my experience has been positive. The Sage user community is active and we’ve been able to get support when we need it and the online how-tos and cheat sheets are very helpful.

Pros

It is a robust software that offers a lot of opportunities to streamline monthly accounting. The reporting functionality is excellent and has enabled us to automate our monthly reporting to Budget Managers and send out the relevant reports via email. It also offers the ability to build our regular allocations and not have to do massive journal entries every month to close the books.

Cons

The editing features of the software can’t always be used, and it is hard to understand what is editable and what is not.

371 reviews