Cin7 Omni Reviews

Pros

Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding.
Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service.

The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately.

In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Cons

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Pros

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Cons

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Alternatives Considered

MYOB Business and NetSuite

Reasons for Choosing Cin7 Omni

Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune.

Reasons for Switching to Cin7 Omni

Value for money, particularly in terms of functionality.

Pros

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Cons

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration:

1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders.

2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting.

3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Pros

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

Cons

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

Alternatives Considered

NetSuite

Reasons for Choosing Cin7 Omni

Veeqo ended its services

Reasons for Switching to Cin7 Omni

Cin7 was way more affordable

Pros

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience.
- Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

Cons

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help.

- Onboarding is expensive but if you have a great onboarding specialist it is worth it.

- Can be laggy

- Some features could be more fleshed out, especially in the B2B but they are working on that.

Alternatives Considered

Unleashed

Reasons for Choosing Cin7 Omni

TradeGecko/Quickbooks Online announced in June that they would be sunsetting their software for customers outside of the US. We needed a new platform that could take over and have features that TG was missing.

Switched From

Quickbooks Online

Reasons for Switching to Cin7 Omni

We considered Unleashed as a potential software, and almost went with them as the B2B portal was outstanding. But ultimately choose Cin7 as the Unleashed did not have a seperate field for SKU and description, but rather combined them.

Pros

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

Cons

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

Alternatives Considered

Extensiv Order Manager, Brightpearl and Stitch Labs

Reasons for Choosing Cin7 Omni

Quickbooks Commerce (fka TradeGecko) was a disaster from the start, but it was the only affordable option for our size at the time. When the employee who set up the store connections left the company and was thus Deactivated as a user, we ended up with a broken connection for just over a month. We had contacted Customer Service (which you can only do via email because they no longer provide a working phone number) immediately upon realizing orders weren't being imported, and it took them two weeks to even figure out WHAT happened since, according to the software, everything was fine. It took another two weeks for them to fix it and at that point our inventory counts were completely wrong. We had been considering a switch for months, and that incident made it a necessity.

Switched From

QuickBooks eCommerce

Reasons for Switching to Cin7 Omni

Cost and capabilities.

Pros

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Cons

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Alternatives Considered

Fishbowl

Reasons for Choosing Cin7 Omni

XERO no longer was able to support our inventory requirements.

Switched From

Xero

Reasons for Switching to Cin7 Omni

As a result of our Head Office branch using this product currently otherwise you were running a close second place.

Pros

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Cons

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Alternatives Considered

MYOB Business

Reasons for Choosing Cin7 Omni

Wanted a more modern online Inventory system that we could start using a B2B with, and in the future may add a B2C. Wanted our Reps to be able to use on the road.

Reasons for Switching to Cin7 Omni

We spoke to customers, friends and colleagues in our Ski Wholesaling Industry and asked them what they already used and what they liked using.The Demo's were good and the Academy provided and ongoing learning platform.

Pros

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Cons

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

Pros

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows.

The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers.

Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify.

The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.

Cons

The thing we like least about this software is its tricky compatibility with Authorize.net.

Alternatives Considered

Adobe Commerce, Oracle Business Intelligence, Shopify POS, SKULabs, Lead Commerce, Toast POS and Shopify

Switched From

Adobe Commerce, Oracle Business Intelligence, Shopify POS, SKULabs, Lead Commerce, Toast POS and Shopify

Reasons for Switching to Cin7 Omni

We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process.

Pros

Powerful reporting functionality. Cloud based so good access.

Cons

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Alternatives Considered

Cin7 Core, Geckoboard and Unleashed

Reasons for Choosing Cin7 Omni

need to integrate with Xero accounting software.

Switched From

MYOB Business

Reasons for Switching to Cin7 Omni

It appeared to have better method of dealing with our specific taxation requirements. Ironically we were heavily influenced in the decision by the dedicated onboarding process which has turned into our biggest issue.

Pros

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition.
Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Cons

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer.
Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic.
We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Alternatives Considered

Unleashed

Reasons for Choosing Cin7 Omni

Very old software that didn't suit our small start up

Switched From

Jim2 Business Engine

Reasons for Switching to Cin7 Omni

customer service, ease of use

Pros

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Cons

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Alternatives Considered

Unleashed

Switched From

MYOB Business

Reasons for Switching to Cin7 Omni

I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs.

Pros

Historically, we had a very hard time of getting accurate inventory counts due to our past system not syncing with our e-commerce system and Amazon. Cin7 is linked to all our selling channels which provide for down to the unit accuracy.

Other features that made Cin7 appealing is the ability to keep track of virtual bundles and the fact that it is cloud-based.

Cons

Like any new software there is a bit of a learning curve, but Cin7's, onboarding team, particularly [SENSITIVE CONTENT HIDDEN], were excellent in getting us up to speed.

Alternatives Considered

Extensiv Order Manager, QuickBooks Desktop Enterprise and SkuVault

Reasons for Choosing Cin7 Omni

lack of integration with e-commerce and banking

Switched From

AccountEdge

Reasons for Switching to Cin7 Omni

We chose Cin7 as it linked with all of our selling channels as well as Quickbooks online. It was also built for wholesale sales, allowing you to easily see profitability as you enter a sales quote or order.

Pros

There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use and how intuitive most of the functions are. It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System. We also required a few tweaks in some functions/forms to suit our business and these were accomodated to make the system more relevant to what we do and how we operate.

Apart from the system itself their other big asset is the customer service. I was beyond impressed with the care and attention we received from our onboarding specialist. We had a few set up issues along the way but these were sorted out in a timely and courteous manner, nothing was too much trouble and we really felt like we were supported during the set up phase.

We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity.

Cons

The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current.

There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had.

Pros

It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7

Cons

1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."

4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.

Pros

API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system. My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful. He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot help!

Cons

There were many hiccups started with our sale person who messed up our monthly bill and did not even get our Company Name correct! Other problems such as Cin7 does not work with multiple tracking # in one order, BOM components does not get shipped with BOM parents, etc. I had to continuously chase and escalate different work arounds with their team to get things moving.

The biggest challenge for us is until now, 3 months after going live, we kept find out more and more issues with the EDI files that was built initially. Some issues was addressed thanks to [SENSITIVE CONTENT]. Others were extremely hard to resolve due to the fact that " the issue was not raised during implementation". After numerous email exchanges, instead of recode/ remap data on our EDI file, they told me to edit data on each order manually and went MIA.

Due to many coding & mapping mistakes with the initial EDI setup that was not address until live. We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000.

As I am writing this review with many built-up frustration, we have not been paid by our vendors since Cin7 started due to the EDI invoice files error and their customer support team has not resolved this.

Alternatives Considered

NetSuite

Reasons for Choosing Cin7 Omni

Great Inventory Management Module

Pros

New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Cons

The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Pros

Integration with our e-commerce stores.
Integration with our 3PL.

Cons

Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.

Alternatives Considered

QuickBooks eCommerce

Switched From

MYOB Advanced Business

Pros

Many features to allow for BOMs and dispatching of Kit products which has been much easier than other systems we have used. WMS is a brilliant feature. More features keep getting added which is great. Onboarding was brilliant.

Cons

The support after the initial set up period dropped of significantly and often need to find work arounds for how our business operates as I am told Cin7 don't support that feature. Occasionally I actually do find that feature in Cin7.

Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change.

Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my user error even though I can find no source which says what I have done would cause any issues.

Pros

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc.
All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Cons

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.

Pros

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.
The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.
Seemless integration to xero and shopify make life a breeze.
We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.
The reporting is great and the Smart Buyer software has made our lives easier.
Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.
An awesome product that keeps getting better and better.

Cons

Being in South Africa some times support takes awhile.
Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.
Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Pros

The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running.

Cons

The software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!

Pros

The communication to Xero for accounting.
Order management is okay and my experience is improving as we become more familiar with the system

Cons

The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved.