User Reviews Overview
About The Mortgage Office
The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is...
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- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Complete & Powerful Software Program with add on Modules giving you options to expand your...
Pros
The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.
Cons
I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Mortgage Office for Servicing
No more guess work on interests that are owed especially, on Construction loans, where the interest is always increasing as the balance is increasing.
The Mortgage Office helps easily keep track of everything so you do not miss out on any interest owed.
Pros
It is really easy to set up and start servicing loans right out of the box. If you do not understand a feature or option, the Support team is always ready and willing to help you out and explain them so you can better use the software.
Cons
At first, it is a lot to take in on how to use the software, but once you learn the workflow, (or attend the seminar) it puts everything in order and it is easier to understand why things are done the way they are.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed...
We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.
Pros
The concept and theoretical flexibility of the software is really cool. The reports are generally well formatted. Borrower communication options are varied and allow easy email, but the calculations need to be correct.
Cons
Very complex, takes months to learn to use. Easily allows problem entries. Support is pleasant, but lacks everyday use knowledge. 4 to 6 steps required for tasks like simply advancing interest on a construction loan. Tracking of % complete and % disbursed on construction takes longer in The Mortgage Office than in a simple Excel spreadsheet. Over the last year the whiz bang modules that they are adding look great, but as updates occur with the main, modules of servicing, the lack of testing is clear as each update precipitates major bugs which cost my staff scores of hours. Customer service is helpless as they are not prepped for the updates and typically don't have the operating expertise to comprehend the full scope of the problem. , but they are nice people. Support calls are seldom answered within an hour. Typically it's about a 24 hour turnaround, with a call to us (Mountain Time) just about the time my staff is walking out the door.
Top The Mortgage Office Alternatives
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A true revelation for those in the private money lending industry.
It has given our company the tools needed to service our growing portfolio with ease.
Pros
The flexibility of customizing the various features to fix any private lending business model. The Mortgage Office is constantly evolving and fills many needs all in one.
Cons
It can be costly to get going. There are a lot of different add-on modules that may be needed to get the software to perform what you want it to.

- Industry: Banking
- Used Daily for 1+ year
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Review Source
Huge help for me to streamline my business
Pros
The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!
Cons
Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The Mortgage Office is very capable software.
Pros
I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.
Cons
I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.

- Industry: Capital Markets
- Used Weekly for 1+ year
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Review Source
Surprisingly Impressed
I am rarely impressed with new application specific software, most of the time the developer has not considered the many facets and nuances of the industry or its participant's workflows and as a result has a generic product that is 80% effective. After exhaustive searching, demonstrations, and trial periods, The Mortgage Office was the most logical choice for us. I have been through many enterprise software Implementations, and all of them were time-consuming and frustrating, I can say The Mortgage Office is easier than most. Support is knowledgeable and responsive. There are many customizable features which is great; but also takes some time getting familiar with them all to make it operate the way you want. Overall we have been very happy with the results, our servicing time has decreased by more than 50% and at the same time accuracy has improved.
Pros
Great Customer Support, Reliable, Accurate
Cons
Customized reports are difficult, no cloud-based option

- Used Daily for 6-12 months
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Review Source
Let's keep things simple: TMO is the best, period.
Pros
The TMO team has a comprehensive understanding of our business, the expertise and extensive knowledge of real estate investments, and the mortgage industry which is highly necessary in this industry. What makes this company to be the best its their people. They are the greatest asset of this firm. They are a team of professionals who work hard, strive for professional growth and find innovative solutions for their customers.
- Industry: Capital Markets
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Very Easy to Use
Overall, I am impressed, especially by the ability to customize fields and save in formats that are ready for presentations to the board, or management.
Pros
The software helps with integrating a number of functions. These include loan tracking, loan payment processing, document storage, workflow automation, and reporting functionalities. You can also customize fields in the software, and save spreadsheets for future use. Its availability on both cloud and site-based adds more convenience.
Cons
The software comes with so many functions that will require users to go through regular tips and tutorials. Such features are not included, either on the software or by the use of regular emails.

- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Very detailed software, plenty of add on features as your company grows.
Better loan tracking, up to date web publishing for our clients. Notifications for direct deposit transfers, amortization and history reports with ease.
Pros
The ease of use, the software can be used for big and small companies and is not limited to a specific type of loan service. Fast response to questions and patient tech service help.
Cons
Limitations to tasks on one account at a time. If you are working on an account and need to stop and address another account you must exit your current project to start the new task and then reopen to go back. This is a double edged sword though, if you did not close out the current task to open a new one there is a greater chance of mistakes.
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great Loan origination for small private money lender
Wouldn’t be such a long-time customer if we weren’t so happy with the overall product features, benefits and support.
Pros
After nearly 18 years as a user on dedicated local server, we made the switch to the cloud-based AWS version and couldn’t be happier. Timing was excellent as the pandemic followed soon after installation.
A key benefit is this platforms now works on most all systems, including iOS. That’s great news for small operators like myself.
Cons
We struggled initially with a few features but utilized the vendor’s excellent tech support to resolve.
Maintenance support is pricey but is top of the line.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The software is so stable, I never experience downtime.
I've been using The Mortgage Office for 5 years. My monthly invoicing process went from being a 2-day challenge to a 2-hour piece of cake. My support needs are rare, but I still run into an occasional problem because I have entered something wrong and can't find it myself. Invariably the support staff is readily available, responsive, competent, and dedicated to getting me back on track. Plus the software is so stable, I never experience downtime. Just a great product.
Pros
Reliability. I trust TMO to keep accurate, consistent records
Cons
The first month billing can't be longer than 30 days. We usually do not invoice our borrower until the end of the first full month following closing, so there is often a 32-60 day gap. If we don't send out an invoice at the end of the month in which the loan closes, the borrower's billing statement reports them as late.
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Review Source
ABS-TMO Loan Service Software
My mortgage company invested in the ABS loan service software in 1981. We were lucky to have originally selected ABS because, through the years, they have outperformed the other companies we've examined, that have developed along the way. ABS has continued to frequently upgrade not only their programs but the software and systems that drive their loan service software, TMO. I've been very happy with the customer service; however, some of our employees have on occasion expressed a desire for higher levels; in fairness, I believe the ABS customer service is above the average of most software companies with which we've dealt.
Accommodating convenience and ease of use is strong. ABS allows huge volumes of supporting files, loan documents, appraisals, ETC, to be available at a click from within a specific loan file; more important is that the method they've designed does so without noticeably slowing the system.
ABS appears to have strived to accommodate requirements of the many new loan servicing regulations as they have developed in recent years. Although, we have worried about ABS meeting some of the required loan service deadlines and on a few occasions began developing work around procedures in case the programming changes were not made in time. In the end, our concerns were unnecessary and ABS delivered by the regulatory deadlines.
Note: The software agreement is unusual; potential clients should carefully read and understand the agreement which is easy to inadvertently violate by accessing the program from a home or other remote connection unless a single laptop is used in all locations in conjunction with a single dedicated terminal server. In the end, the negative issues mentioned herein are relatively small in relationship to the overall quality and ease of use of the product and of the company's history of updating the quality and performance of their systems as well as accommodating the required regulatory changes. I have not seen another system I'd rather have; even at a much higher price.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great working Modules with support at hand.
Having friendly and professional statements for Loans, Investors which can be e-mailed & printed.
Pros
TMO has culminated over decades of work in loan servicing software. Rep has lot of in-depth knowledge that he passes on in the Seminar. Wish we had done this seminar when we purchased the software. We are very keen in trying the easy methods. Also the Support team help is great. We are not utilizing all the modules. But their integration of ACH, emails, Text messages are very helpful. All the staff is eager to help. Sales & Marketing team was awesome. PLEASE ATTEND THE SEMINAR AFTER YOU DIVE INTO THIS SOFTWARE. Earlier the better.
Cons
For odd loans/transactions it may be customized but the cost can be high. For those we are still using Excel spreadsheets
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The conversion from our previous software, training and implementation was a breeze.
Efficiencies are key to a great team. This software allows my team to manage the easier aspects of the job quickly and easily leaving them more time to focus on other projects.
Pros
The Escrow Analysis, Payment Application, Conversation Logs, Statements and Past Due Notices. The ability to reformat our communication to customers quickly and easily. The entire software package has made our mortgage management efficient and accurate.
Cons
It's not necessarily a con but would love to have an adhoc reporting tool. Some of the fields have no reporting tools embedded in the software and I would love to be able to pull them out.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The Mortgage Office is AMAZING!
The Mortgage Office handles all aspects of our loans, from origination to issuing checks and performing monthly reconciliations.
Pros
I have been using this software for 10+ years and I love it. This software makes servicing easy. Anyone can use it! And if you ever have any questions, you can always call customer support and they get back to you fast with how to resolve anything. I love that this software is easy to customize to your preference. I highly recommend this software!
Cons
No cons to using this program. Everything is easy to fix.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Business Partner No 1
Great responsive, prompt and friendly support. The software gives you the ability to accommodate volume as your business grows.
Pros
Streamline company procedures and management of database. The Smart Views and Categories component make the portfolio management much easier.
Cons
Annul Escrow Analysis . Did not work as smoothly and statement to the borrower is confusing . The servicing fee is listed as "insurance" instead of servicing fee.
- Used Daily for 6-12 months
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Review Source
It's the flagship software in our industry and I can say it definitely makes us more money
Pros
It makes our company money in a few ways: 1) ACH payments to investors and accompanying notification by email. Every week when we send out interest payments, investors reply and offer to send us more capital. 2) Timely borrower payments. The paper and email payment coupons plus being able to pay by check or ACH ends up collecting a higher percentage of payments than we would get prior to using TMO. 3) Reporting. We're able to keep a close eye on our portfolio which is very useful for managing defaults but it also allows us to keep good client data in front of our sales people that they turn into more loans.
Cons
A web-based system would be much more convenient as remote access is tricky. We would also add a couple users if the cost were a bit lower.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
TMO for the Construction Pros
As our company has continued to grow and The Mortgage Office has been right beside us. They continue to update features and offer a suite of modules to service our loans better.
Pros
The Mortgage Office provided us the ability to service our construction loans with increased efficiency and borrower transparency.
Cons
There are efficiency hurdles with tracking tax and insurnace escrow lines and paying them within the system.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Loan Servicing
Pros
TMO is very convenient in all the available tools to contact, track, store, and paper trail necessary documentation and pertinent correspondence with individual clients to easily keep our staff abreast of vital information needed to effectively service loans.
Cons
Learning all the tips and tricks to most efficiently utilize the software for our business needs.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Big Fan
very good experience
Pros
It's easy to use, helps me create a positive impression with borrowers and makes running my business easy.
Cons
Id love a plugin that helped more with escrow management, calendering and managing tax and ins payments. I use TLO and it is not available. Id also like to transfer my several loan files to the online system, but my setup makes this impractical.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Tech support from TMO is the gold standard
We had an issue with an update and [SENSITIVE CONTENT HIDDEN] made sure that we were back up and running without losing any data.
Pros
[SENSITIVE CONTENT HIDDEN] in the tech support department was a great help and will be my go to when I need help with TMO.
Friendly, professional and fast. It is greatly appreciated!
Cons
Would like to see more options with hiding paid out accounts on the system.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
TMO
The response from our Sales person [SENSITIVE CONTENT HIDDEN] has been fantastic. He is always willing to help. The Help Desk as well has been great.
Pros
The ease in which we can post payments and reconcile accounts. Also the ability to import the Lockbox payments.
Cons
Trying to find reports or create reports for our needs. Mail merge options are not sufficient for our needs. More fields are needed in the Mail Merge (The Mortgage Office Word)
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Company
I would say that working with The Mortgage Office has been great. Easy company to work with and they go over and above to help you with any issue.
Pros
We love the ease of us and the reporting features.
Cons
I cannot think of anything that I would say is a con.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Plug and Play; All our loan servicing needs were immediately met with little initial setup or...
Pros
Plug and Play; Powerful servicing tool that is easy to understand, navigate, and function. Also is great come tax time.
Cons
I wish it had a more thorough way of tracking Real Estate Taxes on borrower's collateral. I know insurance has its own tab. A Real Estate Tab would be helpful with current updated valuations, due dates, links to Assessor, etc.