User Reviews Overview
About GoFrugal
GoFrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...
Learn moreAll GoFrugal Reviews Apply filters
Browse GoFrugal Reviews
All GoFrugal Reviews Apply filters
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
User Friendly Software
Pros
User friendly. Cloud-based. Suitable for any size of Retail Business.
Cons
while viewing the report you must define specific data otherwise it will take a long time to generate.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Going frugal with Gofrugal
Pros
Extensive Built-in Features, support, and ease of use
Cons
Installation and upgrade time can be improved
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
disappointment from the unsatisfactory level of service
Stock management Locationwise
Pros
There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.
Cons
We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.
We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.
1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.
In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.
We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.
Top GoFrugal Alternatives
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Smart Baniye
Pros
Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.
Cons
Offer Management Feature is not upto the mark.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
My Review
Superb!
Pros
It is a very simple software to operate. Very user friendly.
Cons
Customer support over chat can be challenging at times
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Value for money.
Pros
Ease of use,
Godelight team was very helpful in implementing gofrugal.
They are good as gofrugal partner.
They are up to date with the software knowledge and changes made by gofrugal on daily basis.
Cons
There are few requirements not available at moment but those can be customised and feature request can be raised for that.
Alternatives Considered
MARG ERP 9+Reasons for Choosing GoFrugal
For new possibilitiesReasons for Switching to GoFrugal
Assurance by the partner godelight about the product was satisfactory.Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing...
My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.
Pros
1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.
Cons
1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"
Reasons for Switching to GoFrugal
Features and PricingResponse from GOFRUGAL Technologies
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
A few suggestions that can benefit all your clients
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.
Pros
I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.
Cons
Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.
1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Best Software for Reatil
Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet
Pros
Support and Upto date Software Update as Per best in industry standard
Cons
Report designer should be added in product. It will allow us to design report as per customer required format
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Best software of market
I am using from a long time and it is best software.
Pros
User friendly , fast working and easy learn,
Cons
Account easy is so tuff to use and it is not same as software
-
Review Source
Poor Design, Inflexible Service, Poor Retainership
I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.
The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.
The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.
The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.
Do research yourself or ask for trial and use it well before making an opinion.
Response from GOFRUGAL Technologies
Dear Mr. Gaurav,
We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store
You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons
We are eager to help you & solve this
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
ON LINE CHAT PROBLEM
VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.
ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE
Pros
NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.
Cons
NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT
Response from GOFRUGAL Technologies
We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Support During Covid19
Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.
Pros
Easy Updation and Operations of this software is one of the best.
Cons
Very Few but as per staff support each and every problem seems to be minimalist.
Reasons for Switching to GoFrugal
Best in terms of money & support.- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Optimal Solution for Business
Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.
Pros
Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.
Cons
I dont find one when i compare gofrugal with other software.
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Data Security,Easy tools to converted Year end beginning
good
Pros
Sales ,purchase,credite note, debit note, ledger
Cons
data security, easy help through mail chat
Alternatives Considered
MoneyMinderReasons for Switching to GoFrugal
no- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Nagarik stores
Pros
sales bill feature and to maintain stock as well as the ordereasy app for online orders.
Cons
Some of the features of ordereasy app should have been a little advance that would have helped in more orders
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
A complete data management package.
Pros
Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.
Cons
No cons find yet. (within an experience of 2 years.)
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Gofrugal | A Truely POS
Gofrugal | A Truely POS, user friendly software
Pros
easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use
Cons
no phone support, need edit option in transfer out screen but overall experience with this software is good for us !
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall Ok
Pros
better than most softwares in market. but still need to improve a lot.
Cons
customer care executives are not trained well. they cant understand what we are speaking about.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great Business Development Software
Pros
This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN]
is the best person I have ever meet somebody from gofrugal.
Cons
There is no negative point I found in this software.
Response from GOFRUGAL Technologies
Dear Mr Uday Krishna,
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Good software, but lacks customization & prompt solving of issues
Good. But can be far better.
Pros
It has good reports, integration with business functions.
Cons
It lacks integration with online business, online websites
Reasons for Switching to GoFrugal
Ease of use, stock updation, Gst reportsResponse from GOFRUGAL Technologies
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Pos
Fantastic solutions
Pros
Very good. Software billing is easy. Secure and rubbust solutions
Cons
Day closing option not much matured.
Modern digitalisation missing
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Excellent Product
Pros
Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals
Cons
The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
GoFrugal software is complete solutions for Retail/Electronics business.
Pros
Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need
Cons
Reports - Regions Wise, report performance need to improve when we take huge data.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Very good software
Very good experience support team very helpfull 24*7 support available in gofrugal
Pros
Ease to use and understand as well as user friendly
Cons
We are using this software from last 6 years
Running smoothly
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
