User Reviews Overview

About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary...

Learn more

Feature ratings

Value for Money
4.7
Features
4.7
Ease of Use
4.8
Customer Support
4.8

Browse XCALLY Reviews

101 of 101 reviews
Sort by:
Numan
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2019

Future of Contact Center !!! Xcally Motion 2

Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Pros

Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.

Cons

I live everything about Xcally Motion 2.

Reasons for Choosing XCALLY

Cost

Switched From

Avaya UCaaS

Reasons for Switching to XCALLY

low cost but yet features rich.
Janis
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/05/2022

The great Xcally Motion

Great support, friendly sales, possibility to order unique additional functionality.

Pros

Easy to use, design and functionality! The software has friendly IVR designer

Cons

I’m waiting WFM feature. Easy price model for customers.

Alternatives Considered

Genesys Cloud CX

Reasons for Choosing XCALLY

Functionality and price

Reasons for Switching to XCALLY

Functionality and price
John
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 20/11/2019

Xcally stands at the frontier of call center

The sense of responding to customer has improved.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info. Its unnecessary

Top XCALLY Alternatives

Irfanudeen
  • Industry: E-Learning
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 12/05/2022

Good Dialler tool with decent features

I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.

Pros

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Cons

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Michele
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2018

Great value for money to manage top-notch customer service

I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.
When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.
I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.

Pros

- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money

Cons

- Not many

wan
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2018

XCally

Pros

- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Cons

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

Nouti
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 08/08/2018

The best omni-channel software

Pros

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

Yehoshua
  • Industry: Financial Services
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/03/2018

An excellent fit for our support desk calling needs

Pros

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Cons

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Alfredo
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2022

Good partner

Pros

Omnichannel and easy to install and configure

Cons

No negative considerations rigth now, it's ok

Kayleen
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2018

Satisfied .

Pros

It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Cons

There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Mariella
  • Industry: Printing
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2018

Olivetti Customer Care

Pros

XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Cons

nothing special, it’s a good solution for all our requirements and needs

Jean Rodrigue
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 11/08/2020

JR review

Xcally Motion is a great solution for our business,
It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience
easily and efficiently.
we have raise customer satisfaction and have increase the number of new customers and retain the old ones.

Pros

the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.
Our agents really enjoy the motion solution because it's very easy and frienduser.
We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Cons

I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls.
I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.

Aleksejs
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2018

A very fast evolving Contact Center solution that follows the latest technology trends.

Pros

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams

Cons

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Kārlis
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/02/2019

multi channel contact system for every company

great system, fast support, great xCally Team.

Pros

one system - all channel for communication with our clients.

Cons

hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users

Elia
  • Industry: Wine & Spirits
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/08/2018

Easy to use and full of interesting features

We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time.
The value for money is perfect!

Pros

* Possibility to manage your social media using Open Channel
* Powerful 3rd party applications (the most famous ticketing and CRM systems)
* Modern GUI and easy to use
* Flexibility and availability of the development team to configure the application according to our needs
* The support and sales team consists of experienced staff and communications are excellent

Cons

Nothing relevant in the daily use of the application

Thomas
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2018

A flexible product for global customer service operations

Pros

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Cons

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Alejandro
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/07/2016

Easy to use and friendly web interface

It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff.
The call flow editor is very easy to use, so you can build complex flows with drag and drop functionality.

Pros

Build custom reports with MySQL queries on the GUI
Graphical call flow editor
Easy to use GUI
Asterisk based
Allows remote agents to use web browser as phone (WebRTC)

Pape Pathé
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2019

An excellent solution for managing the customer relationship

I sold well and integrated several solutions call center, and each time the report was the same:
- Software too complex
- Missing features that must be developed
- Many requests for support from our customers because not easy to use
Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use.
Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance.
Congratulations to the team for this wonderful job.

Pros

Its ease of integration and use.
The support is very responsive as well as the sales team.
The documentation is very complete with all the features well explained.

Cons

No integration with Odoo yet
Minimum number of users (at least one admin and one supervisor)

Fabio
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2016

Reliable and easy-to-deploy !

Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Pros

Easy and the support team is excellent !

Cons

not so cheap, but it's worth it

Ahmad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2018

Simply put, XCally saved us time and money.

Well, we have an enterprise level call center at a very reasonable cost.

Pros

* Reliability based on the legendary Asterisk call manager
* Easy to use and well designed user interface
* Visual drag and drop IVR designer
* Live, customizable and beautifully designed stats dashboards
* Reasonable pricing compared to the competition

Cons

* Trials are very limited
* Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Panayiotis
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2021

Our trip with xCAlly

Pros

XCALLy is an easy to setup and manage platform. It offers us the ability to automate many of the call center needs and filla gap in the market.

Cons

Will love to see an integration of call controll int he scripting page.

Antonio
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2017

They know what they do. XCALLY Motion works. They provide awesome support and competitive...

Money saving. No need to buy expensive hardware.
We have information to analyze now!

Pros

It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices!
Their support response time exceeds any expectations.
IVR designs are easy and changes are applied in real time, no need to restart server.

Cons

They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.

Alexandre
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/07/2016

Pratical, Reliable and Very-Well Design

Xcally Shuttle can drive you inside Asterisk word without further knowlodge. You'll be able to understand your call centre operation in few minutes.

Pros

Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Skander
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2017

GOOD SOLUTION

nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution.

Nice work, to be continued.

Pros

Easy administration
All features are working good.

Jane
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/07/2016

Great Omni Channel solution

XCALLY is one of the best call center software product if you need a complete multichannel solution for your customer care

Pros

Great user interface
High level of scalability
Available both on premises and on the cloud

101 reviews