shopVOX Reviews

Pros

We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Cons

I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Pros

ShopVox makes it extremely easy to view all projects and jobs in one screen on the Job Board as tiles. I don't have to worry that I'm forgetting about a project!

Cons

The Express version does not have a finance charge option.

Pros

It has alot of great features, and a mature job management system

Cons

Lack of care for their customers, stuck in their own mindset of their way is the right way, not willing to change or grow.

Alternatives Considered

Ordant

Reasons for Choosing shopVOX

Looking for more integration and better workflow

Reasons for Switching to shopVOX

Cost to value, Ordant is far better but significantly more money

Pros

Shopvox helps our management and production team with the daily tasks of running a screen printing/embroidery shop - they give all the tools necessary to schedule, quote, manage orders and even take care of the proofing! It is great

Cons

I do not have any major cons for ShopVOX - it all feels well made and just a solid software to use!

Pros

We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product that had become almost useless. Set up was complex - I recommend you use their services unless you have staff knowledgeble about both your operations and software installation available to dedicate exclusively to set up. It's worth it! Easy to track progess of sign build outs, printing projects, and installation; good invoicing with payment options, seamless integration with Quickbooks Online.

Cons

I wish that all lists could be modified by admin users (specifically purchase order status codes). Second wish is that all fields in transaction lists could be sorted.

Pros

The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Cons

Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Pros

So many things to like and big upgrades from our current software.
- Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
- Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
- The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
- Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Cons

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
- This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Pros

Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Cons

Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted.
Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Alternatives Considered

Zoho CRM, Oracle Business Intelligence and Salesforce Sales Cloud

Reasons for Choosing shopVOX

Poor functionality, VERY difficult user experience, navigation, data management, with little cross referencing and reporting.

Switched From

KeyedIn

Reasons for Switching to shopVOX

ease of use. integrated CRM with ERP. Ability to open the job, inventory, manufacturing module. Ability to create an online ordering platform (e-commerce). simple navigation and intuitive. customer support

Pros

ShopVox has helped streamline out bulk order invoicing tremendously. We have not even officially began using all of the features but we are excited to begin in the near future.

Cons

That you are unable to use Zapier on all tiers.

Alternatives Considered

Printavo

Reasons for Choosing shopVOX

Ease of use and price, price was lower than printavo but higher than YoPrint but the intuitive feeling of the software was better with ShopVox

Switched From

Printavo

Reasons for Switching to shopVOX

More intuitive for our needs, ease of use

Pros

The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Cons

The amoratizing of products on a line item.

Alternatives Considered

Printavo

Reasons for Switching to shopVOX

To be honest I didn't really want to choose anything, however after meeting with all three companines, I felt like ShopVox had the most to offer for a more affordable rate. I did not like how a server was needed with Shopworks, and printavo seemed too expensive for what they offered. After purchesing ShopVox, I wasn't sure if I made the best decision, but I gave it a chance, took the time to learn, and really focus on our admin work. After about a week of playing around with Numbers and the setup of our options I fell in love. Not only has ShopVox made my daily life 10 times easier, it is now making me money by saving me time every day.

Pros

We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.

Cons

There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.

Pros

We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Cons

Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

Alternatives Considered

WorkflowMax

Reasons for Switching to shopVOX

We had a trial and it just felt right for a signshop to use a software for signwriters

Pros

Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Cons

Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

Pros

I love how easy it is to start a new order and enter all the order information. ShopVox makes it very easy to create a new job, fill in what is being ordered, and it allows us to send the quote/sales order/invoice directly to the client through ShopVox. That is great, and we are very happy with that!

Cons

We are not happy with the backend of ShopVox. It is extremely difficult to figure out how to price items correctly. The backend system is not user-friendly at all. I highly recommend they hire some quality UI/UX designers to do a complete overhaul because it is very painful to use as it. We have been using ShopVox for almost two years, and we still haven't been able to get our pricing entered correctly, or have the correct options for different products. The system also is built on certain assumptions that we're definitely going to do it the one specific way that they imagined every sign shop should operate. But we don't do it that way, so many of the options/features/settings don't work for us. As a result, we use ShopVox to create our invoices, but we enter all of the information in manually - everything including the product name, fabrication instructions, and pricing. ShopVox serves us well as far as having a place to build an invoice and bill the customer. But it does not make it easy to enter our product information in or figure out the pricing. The backend is WAY too confusing and would require a full-time employee to be immersed in the system for a very long time in order to get it up and running the way the ShopVox team envisions. We even hired someone who does ShopVox backend work exclusively to help us get the backend up and running, and he said it would take him many months to get it done - and he already knows what to do! This is ridiculous.

Pros

Very basic costing system,not compatible with most systems

Cons

Poor customer service, with an inability to understand English.

Pros

Has all of the features that we had on our wish list plus a few more.
Pricing module well thought out and flexible
Very easy and quick to create complex quotes as well as keeping track of quotes for follow ups.
Keeps a good historical and detailed record including artwork proofs which makes running repeat jobs easy or when re-quoting.
The jobs board is a valuable planning tool to keep track of jobs in progress & deadlines therefore makes production planning easier.
Responsive support team.

Cons

Initial setting up is complex without someone locally who could understand our requirements and scope out the best way to set up the various modules.
Lack of ability to alter pdf output ourselves e.g. customising design, layout & elements required or not required in quotes, sales orders, job sheets.
Integration with Xero is ok but not perfect.
Reporting tools could be more flexible so that we can pull out relevant information.

Pros

The software is very user friendly and offers lots of tools to help you learn and get acquainted with its features and functionality. There is always a drop down in the top corner with guides and when those don't have the answers you need their team has an great help center that is more in depth, but if you still can't solve the problem or such they have an easy chat feature and they are quick to response there or when you e-mail the team.

Cons

We currently don't implement a lot of the jobs and tasks features in our daily use as we are a small office that is pretty up to date with what is currently on the go and the turnaround is so quick that sometimes we spend more time inputting the info into it than actually completing the job, so I don't have much to say about those, but I do use the search feature daily. Sometimes the search feature doesn't always help me find what I'm looking for - I would like to see users be able specify certain customers or time periods.

Also, as useful as the guides as, I dislike that they always have the little icon with a red notification at in the top right corner where your alerts and the guides are. I often see that circle and think there are alerts or chats I should be reviewing, but its actually nothing important.

Pros

We were a SignVOX user for years and had to move to another platform for business reasons. Up until then, customer service was ok. We accepted the option to stay on SV rather than transition to ShopVx, since it was adequate for our needs. Chat support good.

Cons

Customer service beyond chatting was always very weak. We asked for our historical data for a seamless transfer, TV personnel said they never provided that to anyone, that it wasn't an available service. I showed them an email string from a business partner's organization, including the provision of exactly what data I requested, and TechVx stopped answering my email requests. But when I canceled my subscription, they emailed me a confirmation within 10 minutes. BTW, I was very professional in my requests. These people ruined an otherwise decent experience over several years. STEER CLEAR OF TECHVOX PRODUCTS IF YOU EVER WANT TO DISENGAGE!!!

Pros

ShopVox takes you from initial lead, through manufacturing, scheduling and final invoices. There are too many features to list, but most everything can be customized to fit you specific business.

There are many resources for questions and 'human' support is responsive. There is a constant desire to improve the software, so there is a good chance your request for a specific feature will be implemented.

Cons

There is a learning curve if you want to get the full benefit of the software.

Pros

I like that the software is always changing and being updated.

Cons

My least favorite feature is the reports, as I wish they were more customizable.

Pros

Job information is saved without backing up our servers and can go from design to completion seamlessly with minimal interaction of employees.

Cons

we are still trying to utilize all that it is capable of, but right now, the only downside I have run into is that if our internet goes out, so does the VOX! Can't have everything!

Pros

I love that ShopVox is always listening to the customer and adding new useful features. They are always in the background look for ways to make ShopVox BETTER!

Cons

For me there was some learning curve. That is was my biggest issue. But once I changed my thought process it really all came together. I am much more productive in my day to day process.

Pros

I really like that this system is based on product development and pricing instead of being based on the processes. It makes more sense to customers to use their language like signs, business cards, vehicle wraps, etc. instead of printing, cutting, and installing. Customers want the products and not training in how they are made.

Cons

I would like to have better documentation that is organized according to how the system is used.

Pros

Process customization. Ability to do a lot in one place, from sale leads to production, to customer.

Cons

Software speed, issues with user roles and notifications. Incomplete API, without any documentation.

Pros

Before ShopVOX, we had used three different platforms for our sales and shop operations. None of the three had worked seemelessly.

ShopVOX has enabled us to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're pricing correctly and maintaining margin with sales.

The quoting process is quick and consistent. Pricing templates can handle all aspects of a simple or complex order.

Cons

To be expected you do have devote time into setting up the pricing structure for your individual shop. I blocked out six days to get everything set up.