User Reviews Overview
About Zendesk Talk
Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique...
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- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Excellent live chat tool
Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.
Pros
Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.
Cons
Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Zendesk Talk Feedback
Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.
Pros
If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.
Cons
It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Communication Software for Businesses
The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.
Pros
As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.
Cons
Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Zendesk Talk-honest review
Pros
Counts the number of tickets every merging.
Cons
Two people can access one email concern.
- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Communication bridge
I use it as a communication bridge today customers.
Pros
Zendesk Talk is if it's a program in communication which creates a bridge between the customer and the business owner I normally use it for effective communication to the clients.
Cons
It is never slow therefore provides effective communication at any daily time for customer certification.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
La verdad no es recomendable
Mala
Pros
Que se puede contactar al proveedor de servicios
Cons
Que no atienden bien son groseros y no resuelven
