TriNet Zenefits Reviews

Pros

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Cons

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Pros

Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance.

Cons

We have not had any major issues or challenges using this software

Pros

Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.

Cons

1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed.
2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help.
3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME!
4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly.
5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so.
6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense.
7. There is more but this will do for now.

Pros

The part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically.

Cons

Initially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.

Alternatives Considered

BambooHR

Reasons for Switching to TriNet Zenefits

we choose zenefits over bamboo because of the time card application.

Pros

Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app.

Cons

Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.

Pros

It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant.

Cons

Customer service can be hard to reach, but their help center is robust and they have training courses to help.

Alternatives Considered

Gusto

Reasons for Switching to TriNet Zenefits

Zenefits had more HR features and our payroll situation is simple.

Pros

Super user friendly and you can easily find whatever you are looking for

Cons

The app is very buggy with clock in/out feature

Alternatives Considered

BambooHR

Reasons for Switching to TriNet Zenefits

Bamboo HR didn't have everything we were looking for

Pros

Very simple and intuitive interface.
Makes managing HR, payroll, and benefits easy.

Cons

Could have more seamless integration of 3rd party healthcare providers.

Alternatives Considered

Gusto

Reasons for Switching to TriNet Zenefits

History of using Zenefits for over 3 years with no problems.

Pros

i like the self-service aspect access for my employees and using Zenefits for onboarding.

Cons

Payroll admin is a hard, specialized topic. I could have used a little more hand-holding in getting payroll up and running.

Alternatives Considered

Paylocity

Reasons for Switching to TriNet Zenefits

Better feature-price value combination and easier employee access

Pros

I love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too.

Cons

Wish there was more customization available

Alternatives Considered

ThrivePass

Reasons for Switching to TriNet Zenefits

Had a better overall experience with the transition to zenefits

Pros

We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team.

Cons

Customer service used to be very slow, but they have greatly improved their response time.

Pros

This program ties together most of our HR needs into one platform, making it easier for HR staff and employees to access the information they need. We process our payroll through Zenefits and they offered some 401k third party company options, which allows those benefits to be seamlessly integrated.

Cons

Support can be difficult to get online at times. They have a chat feature, which is most convenient for me as an administrator, but the wait times can be long or the chat request may be converted over to an email. This is a problem I have noticed over the past 3-4 months.

Alternatives Considered

BambooHR

Reasons for Switching to TriNet Zenefits

Ability to integrate many third party options.

Pros

I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to handle our payroll. Year end tax documents -- especially for contractors receiving 1099s -- are also much less of a headache now. I've also saved a ton of time on HR operations - in particular new staff onboarding and documentation. It's much simpler for both me and the new staff.

Cons

Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more time-consuming than I expected.

Alternatives Considered

Gusto, ADP Workforce Now and BambooHR

Reasons for Switching to TriNet Zenefits

They offered a nonprofit discount and I like their sales team

Pros

Lots of tools in one software (payroll, PTO tracking, timeclock, integrations, hiring/firing, doc management, etc)
Easy to setup, easy to use
Integrates with our 401K, medical, etc

Cons

Support is a bit clunky
Can be a little slow

Alternatives Considered

Timesheets.com and BambooHR

Reasons for Switching to TriNet Zenefits

Zenefits was the only software I could find that had all the features I mentioned above all in one package. pricing also reasonable.

Pros

It's SO incredibly user friendly. We are taking our time to train staff who are not as computer savvy, but even with that, it's very straight forward.

Cons

The integrations could include zoom. They use the software to communicate throughout the onboarding process so I assumed an integration existed but it doesn't. That's honestly about it.

Alternatives Considered

Paycom

Reasons for Choosing TriNet Zenefits

QuickBooks Time only manages time. Zenefits manages so much more.

Switched From

QuickBooks Time

Reasons for Switching to TriNet Zenefits

Zenefits hit all of our needs first. I honestly didn't even get a chance to review Paycom though.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one.

Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I wish the performance management module was baked into the subscription versus an add-on cost.

The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.

Pros

One of the things that users have appreciated about Zenefit is the personalized approach to coaching. By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals. This has helped many users see better results in their wellness journey.Another pro of Zenefit is the community aspect. Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing. This sense of community can be especially beneficial for people who are starting out on their wellness journey and may feel overwhelmed or alone.Overall, Zenefit appears to offer a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.

Cons

One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a higher price tag. Some users have reported that the cost of using Zenefit can be prohibitive, especially for those on a tight budget.Another potential con is that some users may prefer a more independent approach to wellness. While the personalized coaching and community aspect of Zenefit can be helpful for many people, some users may prefer to develop their own fitness and nutrition plans, or may not want to share their journey with others.Finally, it's worth noting that results may vary. While many users have reported positive outcomes from using Zenefit, it's important to keep

Pros

I like that I can keep my HR in one place online and the general onboarding of certain positions in our company with the template is easy and straightforward.

Cons

Time and Attendance is clunky to use accurately. There is an app for employees to clock in but it's easy for mistakes to occur. Onboarding is clunky too if you want to send an offer letter that is not part of a template and still have the new hire, say a manager with a negotiated salary, sign online.

Pros

The apps are are very organized and "user friendly". Customer support has improved significantly in the past year. It is a pro that there are multiple HR functions electronically administered. It has made many HR functions in my company more efficient which allows us to focus on strategic goals and other areas. Zenefits assist us mostly in ACA reporting, e-paperwork for onboarding, limited compliance assistance, basic data reporting, and PTO administration. It has transition our new hire paperwork to e-files. Speaking from a small company of 65, it is a helpful product to keep data stored, electronic onboarding, PTO, and ACA Reporting.

Cons

Zenefits charges by certain App usage. For example, administering FSA or HSA via Zenefits will charge a fee per enrollees in addition to the number of employee per month. We are hoping for their Benchmark app from HR Compliance to provide more data that we can use to create customized reports. I believe that the benchmark data can definitely be improved. I would like to learn more about how this product can be used as a company's "Employer Intranet Portal" website or assist the company in "employee performance or management" function.

Pros

I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our [SENSITIVE CONTENT HIDDEN] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.

Cons

Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app.

Pros

Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA, and benefits admin, in one system, we saved time and paid less than what we were paying for all of the other systems combined. The ease of use of the system is really the special sauce though. It ensures the end-user keeps their individual information up-to-date.

Cons

Customer support could be better. When we first joined we were able to pay for a premium support package but that option is no longer available. Wait times have been long lately.

Alternatives Considered

Gusto and ADP Workforce Now

Pros

Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins.

Cons

Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished).

Pros

The ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform.

The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful.

I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them.

Cons

Document storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case.

I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'.

Pros

Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs.

Cons

The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.

Pros

Good user interface, ease of use for employees

Cons

Customer support, payroll and tax issues