TaxDome Reviews

Pros

This software has the features I've been searching for for the past 3+ years. The customer support is amazing, responses are fast and if there is ever anything I'm looking for, if it's not available it's in the works!
Specifically, though I love that this app has the request feature that I can use for general communication with a client throughout tax season. Also the Emails as tasks. OMG, this makes my work life so much more streamlined!

Cons

There are still some features I would like to see, but as I already said these are in the works and I fully believe this company is hustling to get us, users, what we want!

Pros

I have been using TaxDome software for my business and it’s been a great help in managing my finances. It’s quick and easy to set up and I love that it’s cloud-based, so I can access it from anywhere. I can keep all of my tax documents and information in one place, and I appreciate that it integrates with other applications like QuickBooks. The customer support team is also very helpful and responsive when I have questions. TaxDome has been a great tool for managing my finances, and I would definitely recommend it to other small businesses.

Cons

The only thing I don’t like about TaxDome software is that the templates aren’t as customizable as some other programs. It would be nice if there were more options for customizing the look and feel of the reports, but overall it’s a great tool. Furthermore, TaxDome is not as customizable as some other accounting software programs, such as Xero or QuickBooks. It has some basic customization options, such as the ability to change the font size and color of the text, but it doesn’t offer the same level of customization as these other programs.

Pros

i REALLY love that my clients like the client portal

Cons

Missing the ability to switch between versions during trial to better gauge which version is best for the practitioner.

Pros

The secure portal, The way i c an send and have unlimited signatures. The way i can create Forms for clients to fill out is amazing and how clients can contact me through their own account.

Cons

It can get confusing at first when creating forms and templates for clients.

Alternatives Considered

Canopy and Karbon

Reasons for Choosing TaxDome

Did not have very many options or ways to create fillable organizers

Switched From

Asana

Reasons for Switching to TaxDome

Better customer support and did have many more integrations and ways to facilitate the customer's experience and service.

Pros

The cost of Tax Dome is much better in comparisson to other similar platforms. I've used 2 others and both were over 1200.00 per year and did not come with support as good as Tax Dome! The customer support is really outstanding. They help with setting things up and you can reach out to them anytime, and you get real live people to help. Also, it bares repeating, the price is just unbeatable for what you get.

Cons

It does take some getting used to. Setting up is time consuming as well as transferring files and clients from different platforms. The pipelines are great but getting them set up, if there isn't already a pipleline, is super time consuming. Definitely not something you'd want to do in the middle of tax season.

Pros

Despite of being a sole practitioner I thought initially many of the functionalities won't be of use to me, although I realized the Pro version emphasizes in automation with workflows and many templates in particular intuit organizer that could save you and your client time as it streamline the communication and organization process. There are other features that are well thought, but conditionally implemented, which lead me to the Cons

Cons

I learned sadly that in TD I can't receive payments without joining the Stripe or CPACharge providers, for an ACH transaction you have to pay a percentage, even if you don't take credit cards. In top of that you can't use the feature to lock the documents to an unpaid invoice for the same reason, you need to join and pay a percentage to a 3rd party payment processor in order to activate this feature. From my view an indirectly way of forcing the user to join and pay a percentage in order to use the functionality.Clearly this defeats the platform's objective since it is marketed and designed for automation to minimize the admin work and some of these cool features are conditional, thus you can't automate these unless you comply.

Pros

TaxDome is easy to use and the process of letting clients Sign-Up themselves is great for small tax practices. The secure scanning of documents from younger clients phone is invaluable as most only use smartphones.

Cons

Still trying to get the most out of what I have learned during the trail period about "Importing".

Pros

Ease of use, and the ability to have support when needed.

Cons

the price is costly compared to others I don't like the way they hold you hostage with the pricing also the false advertising of $50 a month but you have to pay that upfront or you pay $85 a month and you have to pay for one user upfront

Pros

There are SO many capabilities within Tax Dome! I can definitely see this being a major time saver for me.

Cons

TaxDome is a bit complex to set up. I understand why it is, I just wish there were a simpler way.

Pros

I love that billing, client portal, document sharing, and communications between the firm and the client is so seamless! I use this to manage my practice and scale services in one place. This has been a huge time saver for me without having to switch between multiple systems just to send a email or request key documents.

Cons

At this moment, TaxDome doesn't allow for reoccurring payments for monthly clients but this is on their roadmap for implementation. Additionally, just understanding where "FIRM LEVEL" documents can be stored for team use is another place to understand how to be more efficient. I was able to solve for this by making my firm an account and portal to use just like clients! Lastly, I do think it is a huge upfront investment when you have a team of 5 or more, but the annual savings is key here.

Alternatives Considered

Dubsado and HubSpot CRM

Reasons for Choosing TaxDome

I enjoyed that everything was in one place.

Switched From

Dubsado, DocuSign, ShareFile, HubSpot CRM and Adobe Creative Cloud

Reasons for Switching to TaxDome

Tax Dome has a Accounting Firm Focus and useful templates that assist with workflow management and automation.

Pros

All the features make it a great deal for the money

Cons

The software does a lot of great things once you get the hang of it. However, it is not as intuitive as promised and it is slow to move from screen to screen. You need to have a lot of time available to view lots of webinars for every feature to learn how to use it then a lot of time to customize it. Not all customizations are available. The bulk upload app is glichy and shuts down every time you put lots of files with multiple destinations. Then you have to start all over and upload file by file. The chat help is frustrating to initiate, they ask several questions and try to direct you to self help and webinars instead of chatting. You have to ask your question 3 times to get an actual person to help. The onboarding call is a bit rushed and is directed by the client so be prepared. It isn't so much an onboarding as much as an opportunity to ask your questions. They won't help you customize your website until you are a paying customer so you don't know if you the website hosting is a benefit until after you pay for the year.

Pros

We are transitioning to TaxDome from another software, and we love that TaxDome integrates our email into the client dashboard. No matter who received the email it will display for every team member and work is no longer going to be bottlenecked until the individual receiving the email can get to it.

We haven't been able to build out our workflows fully yet, but this is already a major upgrade from our current software.

Cons

Our prior software provided a discounted rate for contractors because they saw that seasonal contractors are not using it all day, every day. TaxDome doesn't have this feature making the use of it way more costly than other competitors.

Alternatives Considered

Asana

Reasons for Choosing TaxDome

The prior software just didn't fit our needs anymore as we were growing too fast in comparison to the features they have. The old software is a great option for those wishing to have a small firm or only have one or two people working within a firm. It just was no longer a fit for our needs as we grew.

Reasons for Switching to TaxDome

TaxDome was able to take our current CRM system (Liscio) that we paired with ClickUp for internal tasks and allows us to combine the two software platforms. This will help with efficiency within our firm. Also, TaxDome allows any team member to view communications that are sent to just my email and act on the requests. This is stress-relieving in itself, as everything was still falling onto just my shoulders to process, regardless of how much I tried to delegate to our team.

Pros

The ability for clients to upload documents without a scanner, and for those documents to get saved directly to their files without my staff needing to take valuable time to get them there.

Cons

The meetings to initially test the software did not happen as promised. I created appointments but 2 of those 3 meetings I scheduled were canceled or rescheduled by a TaxDome person and they never told me. I was left scrambling trying to get the meetings to happen. For the software itself, what I like least is the inability to link an email to a client without adding the contact entirely to that client (ie like a bank that I deal with for multiple clients. I only want the emails relating to that specific client to be linked to them. My current CRM software allows me to do this.)

Pros

The document management system seems quite robust, and the security and encryption features built into the software seem top notch.

Cons

The ability to have nested folders that are assigned a different privacy / security level versus the parent folder is a negative feature that must be worked around by creating a separate file folder chain.The ability to print from your tax software and have the files go directly into the proper account and file folder (Like SmartVault has) is a negative that I'm hopeful that will be developed quickly, as navigating to the correct folder every time a different client needs to be uploaded to the secure portal will be a royal pain in the ***.

Alternatives Considered

Onehub, ShareFile and TitanFile

Reasons for Choosing TaxDome

SmartVault was kind enough to implement a 288% price increase for the 2023 tax year.

Reasons for Switching to TaxDome

Tax Dome presence and support in the tax community and affiliation with NAEA and NATP were the main reasons I went with Tax Dome.

Pros

Their all in one approach, and their incredible ongoing commitment to future improvements, all for a staggeringly low price.

Their pipeline approach to task management is exactly what I’ve been searching for. It does a fantastic job of distilling complex workflows down into a series of tasks that smoothly flow from one stage to the next.

They have many, many YouTube videos to demonstrate different features, and, importantly, also a series of videos that instructs CLIENTS on how to use the portal.

Cons

Some areas are still clunky but still usable. The mechanism for clients to create a subfolder in and/or upload documents to a specific folder is not very intuitive.

Clicking links within the site opens up a new tab far too often. Clicking on the + for sub tasks in a pipeline stage opens a new tab for some reason. Responding to an email from the inbox+ section opens a new tab. Clicking a client name while looking at an account opens a new tab. It seems very unnecessary.

OTP entry on mobile devices is a pain since did sons reason they decided not to let you paste a code in.

The conditional logic for their organizers is extremely limited, although they tell me they are working to expand this in the near future.

These are all minor annoyances in an overall outstanding product.

Alternatives Considered

Karbon

Reasons for Choosing TaxDome

Lack of development, slow server speed, clunky portal that is inefficient to navigate, lack of a local workstation interface for portal files (web only, unlike TaxDome), lack of task management that works for my office. Developer is friendly and tells me all the time that improvements are coming but they never materialize. All for only $5 less per month than TaxDome.

Reasons for Switching to TaxDome

All in one approach, outstanding value for the price. They are rapidly improving the product and continuing to develop it into an even better product. Simple flat pricing.

Pros

We wanted a core platform for virtual tax preparation. The shortest technology stack the better. Our main tax preparation software is great at tax preparation, but were looking for something that could do all the rest. We did trials of a few names, but TaxDome stood out from the beginning. We liked the flexibility and customization available throughout TaxDome, particularly in the templates for almost every customer touch point. We liked the free eSignatures and the reasonably priced KBA. We liked the integrated payments and the ability to link invoices and documents approvals to workflow automation. We liked the ability to create a client self-onboarding environment. We liked the ability to customize a fairly sophisticated initial information intake (ie online tax organizer) through the conditional question building tools provided. Overall, what we liked the most is the value for what you get with TaxDome.

Cons

There is a learning curve around the automation functions, and getting used to the TaxDome nomenclature around jobs, piplines, and tasks. Setting up your workflow can be time-consuming, especially if you're a perfectionist with your templates, etc. We wish some of the system generated messages were templated/configurable. There is some awkward writing/verbiage here and there within the program. We wish there was a configurable default template for client notification preferences. We didn't like the non-customizable invoice or that there's nothing really to print or save PDF for a client. It's more a payment prompt than an invoice. We like the ability to move/drag/save files outside of TaxDome (ex: from the file structure of our main tax preparation software) into TaxDome, but we wish there was an auto-sync like other local drive to cloud drive services.

Alternatives Considered

Karbon

Reasons for Switching to TaxDome

Value, customization, automation, mobile-friendly development

Pros

This is super easy to use and get set up.

Our clients love the portal. We love how status updates can be automatically sent to the client to keep them in the loop of what stage their tax return is in.

Customer service is amazing. If you have questions, there is a chat feature and they respond very quickly.

Since this is a new product they are always adding new features.

We like how there is a to do list & kanban view of tasks. We also love the messages feature where you can send direct messages to the client.

Cons

This is a new product so there are still a few features missing. They are working on adding e-signature for 8879's which would have been great to have during tax season. They are adding new features all the time so hopefully this will be available soon.

It would be nice to be able to put notes on the face of the kanban cards so you can see them by just glancing at them and not having to open them up.

There is no way of knowing if documents have already been downloaded. If a client uploads tax documents, there is no way to know if anyone else in the firm has already downloaded them or if new documents have been uploaded there is no way to distinguish them.

Alternatives Considered

Canopy and Karbon

Reasons for Choosing TaxDome

We felt like we really didn't know what we needed to work on. We were still keeping track of everything in spreadsheets.

Switched From

Jetpack Workflow

Reasons for Switching to TaxDome

All in one features. It was like both Karbon and Canopy all in one. The cost is great too.

Pros

I love the ease of use for my clients, most have found it very easy to use with no hand-holding and adopted and loved it very quickly. They can upload almost any format of documentation and backups to me with a few clicks. I get notifications how I want to see them and then all emails linked are saved in their history, so it's much easier to look back and find what I need without searching my endless emails in Outlook. Secure message is an easy way for many to communicate and I have saved records of those exchanges.

Cons

I did not yet have time to implement any of the task and automation processes, I started in Dec 2020 right before tax season, so those features are still waiting because I was a little overwhelmed with that setup process. It will be my summer project to figure out and test the process to make the whole system work better for me and improve my manual processes for tracking.

Alternatives Considered

OfficeTools

Reasons for Choosing TaxDome

Not happy with the exchange, it was difficult for some clients to use and no longer worked with Outlook, making it difficult for me on my side, too. Was limited doc exchange and didn't have many other benefits.

Reasons for Switching to TaxDome

I liked the ease of use of TD over the others, the price was better for me as a solo and the recommendations were stronger.

Pros

I like the customizable pipelines and email templates and client management options.

Cons

All of the notifications during tax season produced too much clutter. I would like to be able to customize whether I see only emails to me in notifications or if I see emails to all colleagues. I would like to be able to pull a list of contacts AND households all in one list with email addresses included. I would like to be able to set up multiple cadences of tasks/automations within one pipleline. I would like to have sections of pipelines so that we can filter down by Tax pipelines/bookkeeping pipelines. I would like to be able to send recurring emails without having to set up an entire pipeline to do so. I would like to be able to customize invoice cadences on the invoice screen instead of having to stick to a particular date in the pipelines. I would like contracts to be more customizable similar to docusign.

Alternatives Considered

Canopy and Intuit Practice Management

Reasons for Choosing TaxDome

I was not with the company when Intuit Practice Management was used, but I recall complaints of too much clutter in the software and it not being useful enough to warrant paying for the service.

Switched From

Intuit Practice Management

Reasons for Switching to TaxDome

Pricing, ability to include multiple signatures on one contract, ability to send contracts to all clients at once.

Pros

I like most that this software is an all-in-one tool. It is packed with useful features and can streamline the way that an accounting professional runs their firm. The support is also excellent, offering white glove, in person onboarding and well organized manuals. I have also heard from my clients that the client interface is easy to use. They have been more responsive to me on this tool than the tool I was using previously.

Cons

The pros about this tool are almost the cons! There are so many features to unlock and learn about. There are also a few features that need to be added into it (although I see that it is still being devleoped). It needs to have a feature that allows the firm to sign documents as well as the client (rather than using a pasted signature that is easy to forge). It also needs to have more templates for workflows and contracts (or at least better ones). I also think that TaxDome would benefit from a user group in which users can share best practices and templates and tools.

Alternatives Considered

Canopy and Jetpack Workflow

Reasons for Choosing TaxDome

The tools I was using required a lot of manual processes and did not have a streamlined interface. I was also just looking for a practice management tool, and then I came across TaxDome, which does more than just practice management.

Switched From

SmartVault, RightSignature and Trello

Reasons for Switching to TaxDome

TaxDome has more features at a lower cost and was recommended by more of my peers.

Pros

It's well designed for tax professionals and know which features we need accessible to us in one place. I was able to replace 4 other vendors immediately with the potential to replace 2 more as they add additional features. I turned off my email notifications and now I just login to TaxDome when I'm ready to work and everything is in one place and I'm not overwhelmed and distracted by emails. I thoroughly enjoy working within the platform as I can stay in one place and get a lot done without skipping around in various programs. I love to work from the client's page because I can see everything I need for them in on place while I'm working on their return. While there is a learning curve for clients that can't be avoided, the feedback from my clients is very positive. I have always been a remote preparer so that is nothing new for me or for them, but they do like this new platform after years of me trying to find the best fit. The customer service is unmatched. They really want to hear from you and help you and the amount of additional help they offer outside of the norm at no additional charge is unheard of. I love the template and automation features in TaxDome. I feel like I can stay connected with my clients more easily and it saves manual work which is always the goal!

Cons

There is definitely room for improvement and I'll note them in cons but I want to preface by saying that I wouldn't consider them a con against deciding to use the application. The benefits far outway the issues and, most importantly, they are constantly adding new features and improvements and are very transparent about it which is great as a user because you know they care what you want and are actively working on it. It also helps you plan for future improvements. For example, the current organizer doesn't have conditional logic but it's being developed. I'm waiting for that to be available as well as other organizer improvements to move my organizer into TaxDome. The billing feature leaves a LOT to be desired and I debated keeping my outside vendor for billing because of it but, again, they already have one improvement in the works and I have faith they'll listen to other ideas for future improvement. It's the one piece that I feel like was quickly added in to make it available which is appreciated but it really needs a lot of TLC to make it appropriate and professional enough for our industry. The billing section is my only real complaint. They also really need to update the word contact to engagement letter to be more industry-appropriate but I've seen it requested by many so I'm hoping they update that soon.

Pros

I love that it has all of the features I really wanted for a great client experience and workflow management. The client portal is phenomenal. The Workflows are easy to setup and the templates are a great starting point. Not too complex and not too simplistic

Cons

I wish that recurring tasks customized to a specific client could be built into a recurring pipeline job instead of having to link recurring tasks when they're created. I can tell this feature is missing because of the way the software was designed to streamline the workflow management experience which is otherwise phenomenal. The minor inconvenience of linking a task to a job after the fact is minimal compared to the rest of the benefits I have from this software.

Alternatives Considered

Karbon

Reasons for Choosing TaxDome

I mostly used ClientHub prior to switching and I switched mostly because it was too simplistic and not as secure. The client portal was decent in ClientHub but this one is better. Workflows were great in ClientHub but TaxDome has the potential to be even better.

Switched From

Karbon

Reasons for Switching to TaxDome

All three of the softwares I had been evaluating prior to finding TaxDome each had some of the features I wanted but none of them had them all. Ultimately Karbon was too complex and time consuming to setup for my small accounting firm, Client Hub was too simplistic and not secure enough, and Canopy was geared more toward Tax only rather than both tax and accounting/bookkeeping.

Pros

I really like that this seems to be an all-in-one product! I looked at many firm management products and TaxDome seems to have everything I was looking for plus several additional options that I never expected to be taken care of by a firm management software. Such as the website - I don't need a complex site right now. I'm super excited for this next tax season to have the portal and all client aspects in one spot! The KBA e-signature authorization is perfect too!

Cons

There is a pause when moving between screens. That gets frustrating. But I'm noticing that with more cloud-based software (QBO, Gusto). Some tasks seem cumbersome - there could be short cuts on the current screen to go back to enter another of the same, such as manual time entry. Once one is entered, to go back to enter more takes MANY clicks and screen waits.

Alternatives Considered

Zoho One, Dubsado, 17hats and Ignition

Reasons for Choosing TaxDome

I have been searching for over a year and tried to start with Pascal Workflow (the field above would not let me add Pascal as an answer) but had trouble with my email account linking. I am having issues with that here but I'm learning it may be how my Microsoft 365 accounts are set up. I'll be checking with an IT company on that. I've also been wanting to set up a basic website for a few years now and have not taken the time or wanted to spend the thousands of dollars plus hosting. Having it here is a HUGE bonus!

Reasons for Switching to TaxDome

Everything I was looking for PLUS MORE - is included in TaxDome! I really like the daily live demo, that was huge. Plus, so far, customer service has been responsive and wonderful! [SENSITIVE CONTENT HIDDEN] has been super helpful and pleasant to work with! I am hoping the changes/updates coming really add better functionality in the software. I'm really hoping the experience with TaxDome only grows in the upward and positive direction for years to come!

Pros

Automation of Tax Processes: Tax software can automate the process of calculating taxes, reducing the possibility of errors and saving time.Accuracy: The software uses complex algorithms and built-in tax tables to calculate taxes accurately and ensures compliance with tax laws.Efficient Record Keeping: Tax software helps in keeping records organized and up-to-date, making it easier to access information when required.Cost-effective: Using tax software can save money compared to hiring a tax professional or manual calculation.Time-saving: The automation of tax processes eliminates the need for manual data entry and saves a lot of time compared to traditional methods.Accessibility: Tax software is available online, making it accessible from anywhere, at any time.Improved Decision Making: With accurate tax information readily available, business owners can make informed decisions about their finances.

Cons

Initial Set-Up Costs: Implementing tax software may require an initial investment in terms of hardware, software, and training.Technical Challenges: The software may require technical knowledge and skills to operate, and if not used correctly, it can result in incorrect tax calculations.Limited Customization: The software may not always offer customization options, making it difficult to handle specific tax scenarios.Dependence on Software: The accuracy of tax calculations depends on the software's functionality and database, which may not always be up-to-date with the latest tax laws.Data Security: Storing sensitive financial information on a computer system may pose a security risk, and the software may require additional security measures to protect the data.Limited Support: The software may not always provide adequate support or customer service, which can be an issue if problems arise.Lack of Human Interaction: The software eliminates the need for a tax professional, which can make it difficult to get answers to complex tax questions

Pros

Love all the features, from bulk emails to workflow. My favorite are the pipelines. I'm able to set up multiple pipelines for projects such as LBD tax returns, Sales Tax Returns, Annual repeating pipelines for business tax, annual report, etc. Tagging the client as an individual or tagging the company, either way you are able to add all jobs to a pipeline without thinking, keeping a list or worry about missing anyone. I love the fact that TaxDome is constantly evolving to meet the needs of the users.

Cons

The user settings. Need the ability to restrict settings per user. Currently it is all of one or none of any. If you don't want a user to be able to delete an invoice and you restrict invoicing, they are not only restricted from deleting and invoice, they are restricted from viewing, or creating an invoice.