Tailor Brands Reviews

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews
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User Reviews Overview

About Tailor Brands

Tailor Brands streamlines business creation, management, and growth for entrepreneurs. Our online platform offers a range of solutions, from LLC formation to brand identity creation and business banking. With over 30 million...

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Feature ratings

Value for Money
3.8
Features
4.1
Ease of Use
4.2
Customer Support
4.0

Browse Tailor Brands Reviews

295 of 295 reviews
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Beatrice
Beatrice
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/07/2019

Customer Service Nailed It

I ran into an issue with my 1st brand purchase. I think I was moving too quickly but I didn't realize that once I purchased I couldn't make changes. I reached out to Customer Service via email and got a response within a couple of hours. I told Customer Service representative that I was willing to bit the bullet and pay for another logo and she was so kind, she help me correct my issue literally in less than 24 hours.

Pros

Tailor Brands is very user friendly. I'm just working on starting my own company and I read about them online. Everything is extremely straightforward. Another great thing is that you can more then likely find a coupon online to help cut some of the cost for your initial purchase.

Cons

I don't like the fat that you can not speak to someone over the phone. It lacks that interpersonal communication which is kind of a bummer.

Response from Tailor Brands

Hi Beatrice!
We are glad to hear you had an awesome experience with our customer support team and that we've managed to address all of your concerns :)
We'd like to point out that we are working hard on providing better communication channels at the moment, so we can enhance the communication with our users.
If you have any additional suggestions/feedback, or just need assistance with the use of your account, please feel free to reach out to us at any time!
Kind Regards,
The Tailor Team

Replied 07/08/2019
Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/05/2023

A starting guideline

My overall experience is very positive. I feel that my business is safe and compliant with legal requirements and that I have legitimate documents available when I need to implement policies, contracts, ect. The ease of managing the website and my online store are SO VALUABLE. I'm so glad I saw an ad on instagram for Tailor Brands right as I was trying to figure all of this out.

Pros

The legal documents and website development features that Tailor Brands gives you are so easy to use and a weight off your shoulders. They take you through each step needed for your business, and some of which you didn't realize you needed until seeing it down the list they provide.

Cons

The customer service is somewhat limited in the answers they give, pointing you towards an email you may have received or towards a state phone number. But overall I'd say they are helpful.

John
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 30/07/2024

Tailor Brands is a SCAM!!!!

I am taking the time out of my 14 hour days to save people from making the same mistake I did. DO NOT DO BUSINESS WITH TAILOR BRANDS. They will steal your money, and not give you what you ordered, and if you ask . . . . They'll say, SORRY. You didn't get it.

Sorry, you were swindled. WOW.......

MODERN DAY HORSE THIEVES, these guys.

Pros

Absolutely Nothing. They took my money for a Logo I designed then the very next screen was another pay 3 times as much in order to download it.

Cons

When I sent numerous emails as to what my first payment went to, they simply said, we're sorry you didn't understand?

Okay, understand what?

They said, well we do not give refunds.

I DID NOT GET A PRODUCT THOUGH... Just another payment 3 times the original payment with "maybe" a promise to get my LOGO, but with this company, it's probably hidden behind another PAYWALL.

Mike
Mike
  • Industry: Internet
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
5
Customer Support
3

5
Reviewed on 08/02/2021

Good for quick logo designs

If you need a good logo fast this is the service for you, however make sure you read all the options and know which packages you are buying so you don't buy more then you need. I would use again for a logo but not for ongoing design options.

Pros

I like that I can knock out good quality logos on the fly that are professional and clean. The process is easy and guided so you end up with a professional looking logo at the end.

Cons

The after logo purchase options are limited is use, things like social media posts or the slide decks I tried to use but found overly generic. Also I find pricing can be confusing with the upsells and paying monthly or annually I have found has limited value.

Christopher
Christopher
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2019

Excellent Support!

My experience has been awesome! From the quick turn around of a great looking logo , to fast assistance when I need help. It has been an awesome branding tool. My executive is great!

Pros

One stop solution for branding needs. Easy to use.

Cons

I am not very tech savy and sometimes need to reach out for tech support.

Response from Tailor Brands

Hi Christopher!
We are glad to hear that our support team assisted you effectively with the help you requested. Our team works hard to make sure all of our users' questions and issues are addresses and solved :)
Feel free to reach out to us at any time, should you have any questions or need any additional assistance!
Kind Regards,
The Tailor Team

Replied 07/08/2019
Jeffrey
Jeffrey
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/03/2021

Looking to create a logo for your business? They will do it for you

I love Tailor Brands, they have created several logos for me.

Pros

As a young entrepreneur, I have used TailorBrands several times. They Cassandra easily create your new business logo or redesign one that you already have!

Cons

I can't say many bad things about Tailor Brands. Maybe I would like more options when it comes to customization.

Alejandro
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/05/2024

worse company ever

this company is the worse company, they are thief, 4 weeks and no LLC, they told me they put the application, I spoken to the Delaware Gov they don't have any application in file! they charge me another 558 dollars for a company i did not even register! they said it was a mistake, I'm still waiting for my money back! do not touch this company!!!!

Pros

this company is the worse company, they are thief, 4 weeks and no LLC, they told me they put the application, I spoken to the Delaware Gov they don't have any application in file! they charge me another 558 dollars for a company i did not even register! they said it was a mistake, I'm still waiting for my money back! do not touch this company!!!!

Cons

none is just a joke, they take your money and forget about you, they keep going around and around

Response from Tailor Brands

We’re sorry to hear that you’ve had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.

I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)

Looking forward to hearing from you!

Kind regards,
Tailor Brands Team

Replied 19/05/2024
Kapil
Kapil
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/01/2023

Do Not Use -- Unresponsive and Very Costly

Negative -- still confused about the state of my EIN. No customer support lines to reach out to get in touch with my registered agent, nor clarification on what documents are needed to submit locally -- even though I PAID FOR ALL OF THESE SERVICES through their platform. Buyers beware, this product operates as a money grab to confuse you and not provide you with adequate services or support.

Pros

The software is billed as a universal set up to help get an LLC and all related aspects of a business up and running. Designing a website and getting a business email through the service was easy albeit costly.

Cons

I came to Tailor Brands to start an LLC, get a registered agent, and get my EIN number. So far, the process has been nightmare-ish. Things that should have taken only 1 day to resolve take weeks and it seems like internally, the team is very unfamiliar with the structuring and creation of LLCs and new businesses. I have run into numerous issues and rather than having a customer support line that reaches out and guides you through the process, they have not been able to adequately respond to simple questions nor have they put customers in contact with someone who can help resolve their problems -- STAY AWAY.

Alexandria
Alexandria
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 07/05/2023

Started my LLC with ease!

My experience with Tailor Brands was amazing. I usually feel anxious when I feel out documents but since everything was so organized I was able to correctly feel each section out.

Pros

I loved how easy it was to start up my LLC. Each step was was categorized by section and I was able to go section by section to ensure that each step was completed. It was very organized and I loved how simple it was to maneuver.

Cons

I felt like I was called too much as opposed to emailed. I felt like everything I was contacted with about buying certain upgrades could have been communicated by email.

Marvin Luke
Marvin Luke
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2022

The best!!

The platform is really user-friendly. Very few questions were asked of me but they were able to give me a logo, branding, and color scheme idea that I absolutely enjoyed.

Pros

Though I only used the free trial, I was thoroughly impressed by how easy to use, and how beautiful the designs were despite only asking me a few simple questions

Cons

Nothing really. I didn't have to pay tho despite me getting the value I wanted

Tish
Tish
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 22/06/2023

Owner

Awful! they never really help me with my site, after paying them to set it up for me I had to pay some one else to put the content in. At first I was able to edit my site via my phone then all of a sudden when I log in to make changes or add a product it was acting like I had never had a site and to start over. When I contacted them to ask why? I was told to send them what I wanted to add and they would for me. Next when I went to edit my site via my PC the same thing happened. I'm not paying for what I already paid for. I have a website I can't edit. I have product that on the site that I no longer have but can't remove it. I feel like they are doing me this way because I'm 64 yrs old and I don't have anyone to help be. So they just took advantage of me, sold me something and left me to figure it out on my own.

Pros

Taking to [sensitive content hidden]
they were fun.

Cons

There is no customer care via phone, and they are not very helpful when the do return your email. The only phone call you get is when the sales team wants to sell you something.

Response from Tailor Brands

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name.

We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :)
Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected].

Kind regards,
The Tailor Team

Replied 02/07/2023
Marina
  • Industry: Sporting Goods
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/10/2023

Not recommending at all

I rarely write reviews, but when I do, it is usually when I am extremely pleased with the services. However, this time I feel the need to warn people so that they don't encounter the same problem I did. Tailor Brands is a company that makes many promises and uses a lot of words, but when it comes to taking action, they respond with the statement 'we are not able to give you legal advice.' Essentially, they become unresponsive when you need help. However, they will persistently call you to sell you additional products that they claim you absolutely need. It is important to note that their prices are competitive. So, when you see their appealing price of only $300 for opening your LLC, be prepared to add another $400 to it. I have requested a full refund because they charged me for providing help with obtaining my EIN number, but no one actually assisted me. As a result, it is impossible for me to have an LLC without an EIN. On top of all this, it has been over a month, and I have been patient. This is a scam! Additionally, when paying for their services, be cautious of discounted prices. You will ultimately be charged the full price. For example, when I purchased the EIN service, which was supposed to cost $50, I was surprised to be charged $100.

Pros

Sadly I don't know what could I say that is positive for Tailor Brands. They have nice website design, that by the way takes forever to open and even sometimes it doesn't work.

Cons

A lot! Prices look appealing, but however you will be charged double.They are extremely polite over the phone, but they don't say anything specific. Nor do they help you. They scam you with discount prices like 50% off, but then at the end of it you get charged full price. Which they do in a suspicious manner. They offer services of helping, but they are actually unable to help you.

Mary
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 08/08/2019

DO NOT USE TAILOR BRANDS

I regret ever doing business with them.

Pros

Pros: You get a cheap logo quick. That is the only pro I can think of.

Cons

Cons: No customer service
They will upsell you to the premium package if you want a complete logo package.
And they will auto bill you without any advance notice.
Then they will not refund you even if you never use it. So you are paying for a full year, even though I notified them one day after they took my money.
They have no method of contacting them other than email.
Totally impersonal. All canned responses.
They could care less about you. Just want your money.

Response from Tailor Brands

Hi Mary,
Thank you for taking the time to leave us your review.
First, we'd like to apologize for any frustration caused. Note that our subscription services will renew if they are not cancelled beforehand, to make sure our users enjoy an uninterrupted use of our services (something common amongst subscription services online). I can see one of our support representatives reached out to you with a great solution to your issue but we have not heard back from you yet.
If you can, please reach out to us again at [email protected] or provide us with another email address we can reach out back to you. We want to get this issue solved for you asap :)
Kind Regards,
The Tailor Team

Replied 12/08/2019
Kimberly
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2023

Don't Sit on the The Sites

I've been having a Great experience with all the Brand that Tailor Gives.

Pros

I Loved the easy breezy building and The way I was directed to exactly what was needed to make my business a Success. I'm not finished yet but my Preperation for greatness is Going smoothly with Tailor Brands on my side.

Cons

It's nothing I can say really bad. You all are Amazing.

Hekmatullah
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/04/2023

Thank you

It’s awesome

Pros

It’s the most important app for those who opens Business.

Cons

Tailor Brand helps Business. And helps a lot and a lot

Oneg
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 28/03/2024

Bad service and ugly method of exploitation.

Bad. disappointment. A feeling that you don't care. They charge you money without your knowledge and even if you contact them on the same day because you came up with it in real time, they refuse to refund and disappear. shame.

Pros

Automatic build a website, a ready to use tamplets.

Cons

Bad service and ugly method of exploitation. Charge a fee without authorization and then refuse to make a refund, then don't answer and don't come back. Charge a fee for a renewable subscription that you did not approve, do not send a notification before nor after, do not send payment confirmations and receipts to email. Hope you don't notice that they charged you $300. My luck is that I received an sms from the credit card company that a purchase was made in my name without authorization. Shame of a brand. Be careful and take care. Choose alternatives with better service like Wix or WordPress.

Mike
  • Industry: Photography
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/07/2023

A total scam

Horrible. Avoid them at all costs.

Pros

Relatively easy logo maker. That's it. There's nothing else to commend them for.

Cons

Their entire business model is geared towards selling upgrades that are generally not needed. Worse, they will not notify you when your subscription is due to renew and, even if you have not used their services in that time, will refuse to issue a refund. I have now taken the matter to Paypal.

Response from Tailor Brands

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name.

We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :)
Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected].

Kind regards,
The Tailor Team

Replied 20/07/2023
IRYNA
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 12/01/2024

FRAUDSTERS!!!!

Cons

YOU ARE FRAUDSTERS!!!! Tailor Brands

Give me my money back ASAP, $649!!!!
This is a fraud!

You do not provide the services you stated.

Return the money urgently!!!

I didn’t buy.: And I didn’t choose:
Faster processing
Annual Compliance
Operating Agreement
1 year free domain
8 free logos
Do you need a website builder?
Digital business card
Social media post creator
Business Card Tool

YOU ARE SCAMBLERS!
I need to register an LLC. Get an EIN. Get agent registration number.

They don't do anything. They do not provide services for which they took money.

Return the money urgently!!!

Casey
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 10/04/2023

Fantastic Resource!!!

It has been a very positive experience with very little negative representation. I recommend 9/10, and have already led several friends to the site.

Pros

The complete functionality and ease of access made it so easy to create my brand and make it legal, while also making a webpage and merchandise!

Cons

I wish the logo builder was alittle more complex on the imaging, like being able to merge pictures and icons.

Scott
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2023

Building today for your tomorrow!

Pros

As a new business owner, not familiar with many of the admin details, I’ve watched many in this industry try to skip chapters and fail as a result. TailorBrands has enable me the ability to utilize my time to acquire employees and focus on business relations knowing I have everything I need in 1 place. In this industry time is your largest customer. TailorBrands has given me that peace of mind.

Cons

Being shown just how much it takes to be successful.

Scott
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2023

Tailor Brands is Great for a New Business!

Great!

Pros

I enjoyed the ease of getting my LLC and the logo and website tools.

Cons

While I like the business card, logo, and website tools, I would like them to be a little easier to use. For example, I would like to be able to delete saved logos that I no longer like to reduce clutter. I would like to be able to hand-pick my logo fonts. I would like to be able to use multiple colors within my business name and/or tagline. I would like to be able to change the background color when making a logo, etc.

Ebony
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

One Stop Shop

Pros

Tailor Brands is easy to use and their customet service is responsive & supportive. I'm so happy I took the risk and allowed tailor brands to support me in helping me build my company.

Cons

Nothing to add at this time. I find Tailor Brand's service offerings to be great and exactly what I needed.

Isaac
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/11/2022

do not buy this

Absolutely terrible don't even bother. Your better off getting a website build with square if that's what your looking for

Pros

They have a group to help build you a website

Cons

There customer service is awful they have no support number just email. They love to to upcharge on so many things but the issue is they charge you for it and then never it give it to you. I'm actually dealing with an issue right now where they charging me extra to add more than 100 products to my site and you can't pay for it through the site you have to email them to get it. They charged me for.it. but never gave me the service and now.there mia and no one wants to email me back about this

Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used for Free Trial
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
2

2
Reviewed on 05/09/2019

AI Generic Generated Logos

I didn't like it I tried using it to create a better logo for one of our businesses and the automated generation did not impress me. I won't use it again.

Pros

It's really easy to use and the AI does most of the heavy lifting, even if the end result is less than satisfactory.

Cons

The end result. It's an automated tool to make logo creation better, faster and cheaper. The problem is that it seems as though art is not something that a computer can learn easily. It might be able to compare similar businesses and try to create something close to what a human would create but in the end it looks generic and amateurish.

Response from Tailor Brands

Hi!
Thanks for leaving us a review.
We are sorry to hear you did not find our services up to your expectations. Note, however, that our logo make is very powerful and it has many design structures that you can create.
This is why we normally recommend our users to try more than once to create their logo so they can experience all the available combinations our algorithm can create :)
If you have additional feedback you'd like to give us, feel free to reach out to us at [email protected] at any time!
Kind Regards,
The Tailor Team

Replied 07/10/2019
Robin
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 03/04/2023

Tailor Brand Review

Very easy to use and organized well to get us started. However, difficult if you have to speak to a person.

Pros

Ease of use and organization. Quick turnaround. I’m

Cons

Lack of people who understand your issues. Lack of follow-through.

Alternatives Considered

BeyondTrust Remote Support

Reasons for Switching to Tailor Brands

Ease of use
295 reviews