User Reviews Overview
About MakeShift
MakeShift is a web and mobile employee scheduling solution for people-first businesses in fast-paced industries such as healthcare, hospitality, retail, construction, and recreation. It lets you build schedules faster, track time...
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All MakeShift Reviews Apply filters
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
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Review Source
Great scheduling software!
Pros
MakeShift makes it easy to schedule and track my employees attendance. The app makes the most up-to-date schedule available to all employees as soon as any changes are made.
Cons
Very easy to use and integration with ADP Workforce Now is seamless.
Response from MakeShift
Thank you for your review Annetta! We are so glad to hear that you are finding value in MakeShift and utilizing our integration with ADP Workforce Now.
- Industry: Retail
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
User friendly and Easy to Use
I absolutely love using MakeShift to distribute my teams schedule. They can see shift changes in real time and immediately receive schedules when they are published. This eliminates all the confusion we had in the past with team members not knowing their schedule or making weekly calls to the store to find out what shifts they are working.
Pros
Makeshift makes scheduling employees a very simple process and it is incredibly user friendly. There are many platform features available to manage several different workforce tasks for business. As we integrate with ADP we use makeshift for scheduling to provide easy access for our store teams to see their schedule and request days off seamlessly without sending out spreadsheets or printing paper schedules.
Cons
I would like to see improvement with MakeShift as it concerns ADP integration. There are a small number of technical issues with the integration from time to time. Specifically, I would like for MakeShift to potentially display a "vacation" shift when full time associates request paid time off in ADP. As of now, MakeShift will only give you a shift sync error if you unintentionally schedule a shift on a day with a PTO request.
Response from MakeShift
Hi Brandon, thank you for your thorough review! We are so glad to hear that MakeShift has helped streamline your scheduling process and has eliminated all confusion you may have experienced in the past. We also appreciate your comments regarding your ADP integration. Please drop us a note at [email protected] as we do have the ability to sync time off from ADP WFN to MakeShift. We should be able to turn this on very quickly for you!
- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Great product for you if simplicity is important
Function is a bit too basic and they’re not prone to changes. Instead of taking my feedback and sharing with the dev group, it seems like the dev group has their own agenda. So I use what I get.
Pros
It’s very basic and simple to use. Straightforward. Integration with ADP Canada is very important for the [SENSITIVE CONTENT].
Cons
Having to use 3 apps - manager app, scheduling app, and messenger app, makes it hard to manage.
Reasons for Switching to MakeShift
I didn’t… I moved from MakeShift to 7Shifts for the reasons above. It’s a good app, just that it’s not for me…Top MakeShift Alternatives
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Features particular to restaurants would be helpful
Pretty good, feel it is better suited for businesses that have less variations week to week in terms of shifts and people scheduled though.
Pros
Solid layout and easy to use for both employers and employees
Cons
No "Copy/Paste" function makes schedules a bit more time consuming when managing multiple shifts and many requests for times off or fluctuation numbers of shifts per day.
Alternatives Considered
7shiftsReasons for Switching to MakeShift
PricingResponse from MakeShift
Hi Ryan,
Thank you for your review! Copy and paste features are available in the gear icon at the top right of your department schedule. You can actually copy and paste your whole schedule week to week, and make adjustments as you need to, without having to create an entire new schedule! If you'd like to learn more, please drop us a note at [email protected] Thanks again!
- Industry: Nonprofit Organization Management
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Decent Timeclock and scheduling software
Customer service has always been responsive. They are good about communicating upcoming changes and down time. Overall it is an easy, simple scheduling and timeclock tool.
Pros
What I like most about Makeshift is that it is easy to export data for import into ADP.
Cons
What I like least about Makeshift is the inability to have a department where managers can clock in and out without them being able to edit their own time, the inability to view an overall timesheet for an employee, the inability to have a good system for tracking absences.
Response from MakeShift
Hi Jennifer, thank you for the feedback! We appreciate your comments and will be sure to present them to our product team. We are working on a feature that will prevent managers from editing their own time, and will be sure to communicate this to you when it becomes available. Thanks again!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Makeshift review
I really like the software because of it's ease of use, particularly with the mobile app and really don't have any issues with it.
Pros
The mobile app is every easy to use and allows our associates to see their schedules and changes plus it allows them to contact other associates for shift changes. It is also very easy to create our weekly schedules.
Cons
The only issue I have with the software (which might be on our IT's side) is when an associate asks for vacation time in Makeshift it does not integrate into ADP like the schedule does.
Response from MakeShift
Hi Don, thank you for your feedback! We are glad to hear your team has found value in our mobile apps. ADP does not allow us to input time off into their system, however we do offer the ability to sync time off from ADP into MakeShift for scheduling purposes. If you'd like to learn more, please reach out to us at [email protected] and we would be happy to assist!
- Industry: Hospital & Health Care
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
User-friendly and convenient.
Pros
User-friendly and easy to learn for all users including both schedulers and employees. Easy to see which staff is available on any given day. Being able to integrate with our existing payroll & time and attendance system was a bonus.
Cons
Would like to be able to view or download a monthly version of the schedule. The Positions tab on the Schedule is great to use to see what shifts are unfilled, but it would be cool to have a feature where we can hover over a shift and it could tell us the names of staff that are scheduled for it.
- Industry: Restaurants
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
A good product for basic scheduling
Pros
Ease for employee use in viewing schedules, swapping shifts. Integration with ADP Workforce Now
Cons
Onboarding new employees can sometimes be a hassle if they are using Makeshift with another employer. Logging in with ADP Workforce Now credentials is not supported.
Response from MakeShift
Hi Katya, thank you for your review. Signing in with your ADP Workforce Now credentials is now supported for Canada. If you'd like to learn more, please contact us at [email protected] and we can help you get set up!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Great Product
I have enjoyed the product, and it is the best software I have used for scheduling to date.
Pros
I like the ease of schedule making and the seamless mobile integration.
Cons
I feel that the availability feature could be changed to reflect suggested or soft requests.
- Industry: Hospital & Health Care
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
really enjoy makeshift
I've had so many benefits from it. You can really monitor what's going on. with the casual staff it holds them accountable which is amazing
Pros
changed how we schedule - so much easier to schedule people
Cons
it's not really on makeshift, but the buy in from staff could use some help. Too many supervisors and staff still just make arrangements without using the app.
- Industry: Recreational Facilities & Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
5 stars!
I've had a great experience using MakeShift. The program is very easy to use and any technical issues are dealt with very quickly.
Pros
Very easy to use. Employees love the flexibility of being able to request days off and to switch/pick up shifts with their co-workers. The system has saved our Managers hours of work put in to scheduling and rectifying scheduling conflicts.
Cons
As an admin on the account, I don't have the ability to view the posted/dropped shifts in the same way a regular user on the app has. Having this ability would allow me to anticipate shortages.
Response from MakeShift
Hi Jennifer, thank you so much for your review. We're glad to hear that you've had a great experience and that your managers have been able to save hours of work! We appreciate your feedback regarding our shift exchange functionality and will let our product team know!
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
MakeShift saves so much time
We love working with MakeShift. The customer support is super helpful and incredibly responsive.
Pros
Our company switched to MakeShift a year ago and I wouldn't go back if you paid me a million dollars. Makeshift has made scheduling so much easier and quick! You can build out templates and schedule people out for months or even years. Employees love having their schedules at their fingertips and the ease of trading shifts makes life easy.
Cons
I wish we could drag and drop schedules for several people at one time.
Response from MakeShift
Hi Ashley, thank you so much for your kind words! We are so happy to hear that you find so much value in MakeShift!
- Industry: Retail
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Makeshift Team
Not only is it easy for me to use but my Team members like it as well. They download the Makeshift app and can see their schedules with a click of a button. Very easy for them as well.
Pros
I like the fact that it is easy to use. I am not a computer genius but this was easy to learn and use.
Cons
I haven't found anything that I do not like about this software. I use it with ease every day and find it makes my job of scheduling very easy.
Response from MakeShift
Hi Daniel, we are so glad to hear that MakeShift has been such an easy tool for you! Thank you for your review!
- Industry: Recreational Facilities & Services
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great Scheduling Tool
MakeShift has provided a powerful scheduling system that allows both employees and management to better understand and manage the schedule. It has created a better employee experience and made a previously time consuming task easier. Though there are a few issues and features that could be expanded, this is overall a great resource.
Pros
MakeShift is an easy to use scheduling tool that can stand alone or integrate with ADP/Bamboo HR to import existing employees. We like the ease of viewing and modifying the employee schedules in the system. Employees have an easy way to mark when they are available, and the shift trade system works well. The ability to create rotations that repeat for a length of time has been a huge time saver for us. It's also nice to be alerted when an employee will go into overtime before the shift occurs.
Cons
There are a few features, such as viewing who you are working with, that are only available for employees on the mobile app and not the web interface. The software also does not give an option to subtract exempt employees hours from the budget tracker. It would also be helpful to see expanded fatigue rules to state that an employee can't work before or after a certain time.
- Industry: Hospital & Health Care
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Easy to use
TheMakeShift team has always been very helpful to us to solve problems; advise on best setup practices and revive feedback to improve the tool.
Pros
This tool allows for a fairly easy setup to get teams up and running quickly. The ability to publish requests to fill empty shifts is quite handy!
Cons
A monthly calendar view would be most helpful to see a month at a glance in a format that everyone is familiar with.
Response from MakeShift
Thank you for the review Kelly! We are so glad to hear that you are enjoying our available shifts feature. We also appreciate your recommendation regarding a monthly calendar view. This is something that we are hoping to implement in the future!
- Industry: Health, Wellness & Fitness
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Scheduling Made Simple
MakeShift is an easy solution for scheduling. The integration with ADP is seamless.
Pros
Easy for management to edit and employees to access.
Cons
Duplicate email causes a delay. Luckily, customer support fixes it in a timely manner.
Response from MakeShift
Thank you so much for your review Adisa! We appreciate your feedback and we're glad to hear that MakeShift has provided you and your employees value to your business.
- Industry: Sports
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
BC Bounce
like taht i can see who is logged in and on time from a distance
Pros
makes it easier to schedule and monitor the employees as they enter the building for work
Cons
sometimes hard for the employees to log into the app as they enter building - mostly a phone issue with them
Response from MakeShift
Thank you so much for your review Pat! We appreciate your partnership with MakeShift!
- Industry: Retail
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Great Software for Scheduling
Makeshift is a great platform for us to build our schedules in the store. It's also great that it updates and changes in real time when changes are made.
Pros
Being able to import users from ADP. Drag and drop scheduling. Repeating previous weeks schedules.
Cons
Color coding shifts that are not used on the shift template in the weekly schedule. Color coding manager and assistant manager shifts.
Response from MakeShift
Thanks for your review Robert! We hope to have some color coding capabilities in the future and will pass along your feedback to our product team.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Convent scheduling program
Pros
Makeshift is very intuitive and easy to use for both schedule makers and employees
Cons
A feature that could be added would be a Birdseye view of an entire weeks schedule on the mobile app
Response from MakeShift
Thank you so much for your review and feedback David. We will be sure to pass along your comments to our product team regarding the mobile app!
- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Stella's Review of Makeshift
Pros
Easy implementation and updates. Easy for our staff to use.
Cons
Some challenges with respect to scheduling in two different departments
Response from MakeShift
Hi Brenna, we are glad to hear you had an easy implementation experience and MakeShift is easy for your staff to use. We appreciate your review, and we will be making some updates to our software in the future to hopefully resolve your challenges with scheduling in multiple departments! We will be notifying all of our clients when these updates are available. Cheers!
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Easy to Use
Pros
The ease of creating and maintaining a schedule. Adding shifts is extremely easy
Cons
none at the moment. it functions well and is easy to use
Response from MakeShift
Hi Jessica, thank you so much for your review! We are glad to hear that MakeShift has been functioning well for you and your business!
- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
I love using MakeShift!
Pros
Its easy to use and easy to train our store managers on how to use the software.
Cons
I would like to see a different layout on the schedule view. I believe there are ways to make the scheduling even easier by allowing your templates to already have a designation attached to it.
Response from MakeShift
Hi Lorne, thank you for your feedback and review! We also offer the ability to view your schedule by position requirements. To learn more, please contact us at [email protected] and we would be happy to assist.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Makeshift review
Pros
Easy to copy one week to another without having to reenter information
Cons
Changing times is tedious. Unable to do more than one shift at a time
Response from MakeShift
Thank you for your review Lane! We will pass along your feedback to our product team for future enhancements!
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Easy to Use
Pros
MakeShift is super easy to use. It is easy to set up, create schedules and get employee availability. It has been our saving grace as we moved from in-person work to virtual work and training.
Cons
I would like to be able to have more than one time zone per department.
Response from MakeShift
Hi Sheila, we are so glad to hear that MakeShift has been helpful as you shifted to virtual work. We appreciate your feedback!
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Great for checking schedule
Pros
great for checking schedule and posting open shifts.
Cons
It is good for scheduling purposes, checking on schedule, posting available shift.
Notification is fast. Easy to use.
Response from MakeShift
Hi Claire, thank you for your review!