User Reviews Overview
About Carbonara
Carbonara App is a free digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables. Make smart use of your time and greet diners with a free...
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Helpful to new business and a stride above other competitors
100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels!
Congratulations carbonara on a super piece or hospitality software
Pros
It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.
Cons
There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise
Response from Carbonara
Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better!
Best,
Francesca
Customer Success
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Carbonara
Excellent - [SENSITIVE CONTENT]
the BEST
Pros
User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists
Cons
Would like to be able to secure reservations with a guest credit card
Alternatives Considered
Resy OSReasons for Switching to Carbonara
Because we’re a small new restaurant & they added expense from other reservation systems doesn’t make sense for us - with only 49 reservable seatsResponse from Carbonara
Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Julie’s Kopitiam
I do love this app! It’s made life so much easier for us. Friendly service
Pros
It’s so user friendly and it’s made our booking system so much easier
Cons
Inability to merge tables together yet.
And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.
Alternatives Considered
ResDiarySwitched From
OpenTableResponse from Carbonara
Hi Julie,
Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better.
Thank you for your trust from the whole Carbonara team!
Top Carbonara Alternatives
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Really Good Booking system
The contact I have had with the team has been exceptional, a team of people that enjoy what they do, and value your feedback and suggestions.
Pros
We like how the waitlist feature means our customers can join a virtual queue, we also like how we can process answer machine messages, without having to call customers back, as the system will send out an automated message. The team are constantly wanting to develop and advance the app further and are really keen to here end user feedback and take comments onboard. The fact that this app is totally free no monthly fees, no message fees and zero commissions.
Cons
We have made our suggestions about improvements, these have been taken on board and developed into further updates of the app
Response from Carbonara
Hi Oliver,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
Best,
Binh Le
Customer Success
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Great (FREE!) Waitlist and Reservations Management for Restaurants
It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions.
Pros
Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly
Cons
There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do
Response from Carbonara
Hi Jeff,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
A game changing app, that is accessible, inexpensive, and designed for restaurants in mind.
Completely satisfied with the app, its ease of use, and accessibility.
Pros
Very simple to use and there is even a reservation widget that can be requested - through Carbonara - and added to a business website, so customers can readily book, while visiting the businesses' website.
Cons
Nothing! You're kidding me right? I love the app an it's ease of use and setup.
Response from Carbonara
Hi Juan,
Thank you so much for taking the time to write us this amazing review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
Best wishes from the whole Carbonara team!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great app and service
Love, my team love it and I've even recommend it to ours in our group
Pros
Ease of use, anyone can pick it up and use it!
Cons
Does log you out a few times a day, luckily Google remembers my password 😂
Response from Carbonara
Hi Owen, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Amazing App for restaurant owners
Great experience from my staff team to customers.
Pros
Easy to use, via ios and android devices. My team loves it. And we can all access to bookings simultaneously from all devices.
Cons
I wish it was available to access via computer or actually via web browser, like having a login page for your account. I am pretty sure it will be quite easy to implement login page for web browsers.
Response from Carbonara
Hi Erman,
Thank you so much for taking the time to write us a great review! We really appreciate it. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We look forward to make improvements and make your experience even better in the future.
Thank you for your trust from the whole Carbonara team!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use and effecient
Pros
Easy to use
Can use on multiple devices
Cons
Can’t use the calendar function on tables only reservations
Response from Carbonara
Hi Joanna, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Great help
Pros
It's a great app to enable me to see booking at a glance
Cons
Have not found any so far so good. Makes life easier
Response from Carbonara
Hi Amanda,
Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We look forward to make improvements and make your experience even better in the future.
Thank you for your trust from the whole Carbonara team!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great App, thank you
So happy to find this app, help a lot in managing reservations.
Pros
Real time, texting and easy to use, mobile use
Cons
The app is not collecting customer's email, which could be useful. However we understand that it is unnecessary.
Response from Carbonara
Hi Ade,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Love it
Very good
Pros
Love it’s free and I can use it on iPad and desktop now
Cons
The system could ideally go online and have a payment option for customers to reserve and pay deposit
Response from Carbonara
Hi Matthew,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. We're looking forward to making your experience even better in the future!
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Life saver
Pros
During the lockdown rules in the UK we had to adapt to how we managed guests, using table bookings when before we never even had tables.
Carbonara allowed us to manage this without any technical minefields!
Cons
Nothing comes to mind - which is a good thing :)
Response from Carbonara
Hi Nathan,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Excellent
simple, quick, easy, great support.
Pros
great online app that allows customers to book and reserve tables with the need for staff intervention. Free and easy to set up. Great customer service too!
Cons
No web based connectivity, ie. cant be viewed on a laptop. requires a tablet or phone.
Response from Carbonara
Hi Sean, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!
Best,
Francesca
Customer Success
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
L'app giusta nel momento giusto
Che dire...è stato amore a prima vista soprattutto per un locale come il nostro situato all'interno di un centro commerciale ....la possibilità di sostituire carta e penna con un applicazione che non è una semplice lista di attesa ma bensì un qualcosa che ti permetta di gestire fluidamente l'enorme attesa esterna in maniera perfetta ed impeccabile...
Pochi passaggi ed il gioco è fatto....nome...numero di persone...numero di telefono...cliente avvisato tramite sms (senza alcun costo) e poi con un semplice click parte una telefonata (ribadisco SENZA ALCUN COSTO) al cliente che lo avvisa del fatto che il tavolo è pronto.
Possibilità di personalizzare gli sms da inviare al cliente...
Possibilità di preassegnare già il tavolo in cui il cliente in lista dovrà accomodarsi...
Possibilità di fargli scegliere se vuole stare all'interno o per chi ha spazi esterni anche fuori....
Possibilità di interagire con il cliente attraverso una chat nell'app....
Nessuna necessità di far installare un'applicazione al cliente....
Pros
la facilità nell'utilizzo....molto intuitiva e semplice
Cons
sicuramente come già detto sarebbe importante avere la possibilità di oscurare l'orario in cui approssimativamente possa essere pronto il tavolo
Response from Carbonara
Ciao Giovanni, ti ringrazio tantissimo per questa fantastica recensione in nome di tutto il team di Carbonara. Siamo davvero felici che la nostra app sia stata cosi d'aiuto al tuo ristorante, ci fa sempre un immenso piacere leggere questi pareri cosi postivi. Lavoriamo costantemente per migliorare l'esperienza dei ristoranti, e il vostro incoraggiamento e importantissimo per noi.
Grazie ancora, non vediamo l'ora di rendere la vostra esperienza ancora migliore.
Cordialmente,
Francesca
Customer Success
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
La mejor app de gestión de reservas para hostelería
Es muy fácil comunicarse con los gestores de la app, a través de correo electrónico, ofrecen su ayuda pars cualquier duda. Es muy fácil de usar tanto para el empresario como para el cliente y tiene muy poco margen de error.
Pros
App muy fácil de usar, funciones claras y cómodas y gestionada por un gran equipo de profesionales siempre atentos por ayudar a los usuarios de la app. Funciona a la perfección.
Cons
De momento, cumple con todos los criterios necesarios para ser la mejor app para gestión de reservas para restaurantes. No he echado en falta ninguna función.
Reasons for Switching to Carbonara
Por la cercanía que transmiten, por las facilidades que aportan para gestionar de forma personalizada desde tu perfil de usuario la gestión de reservas del restaurante y por la comodidad que aporta la app.Response from Carbonara
Hola Laura, muchas gracias por esta fantastica rese?a en nombre de todo el equipo de Carbonara. Nos alegramos mucho de que nuestra aplicacion haya sido tan util para tu restaurante, siempre es un gran placer leer comentarios tan positivos. Trabajamos constantemente para mejorar la experiencia del restaurante y tu estimulo es muy importante para nosotros.
Gracias de nuevo, esperamos hacer que tu experiencia sea aun mejor.
Cordialmente,
Francesca
Customer Success
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Grazie
Mi a permesso di gestire molto bene le prenotazioni dei tavoli .
Pros
1) Può essere usata da più camerieri nello stesso momento. 2) Facilità d’uso.
Cons
Nulla. Forse aggiungerei la funzione piantina con i tavoli liberi e prenotati .
Response from Carbonara
Ciao Marco, grazie mille per la bella recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalita nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro.
Grazie per la fiducia a nome di tutto il team di Carbonara!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Il Top
Abbiamo risolto la problematica delle liste in attesa.
Pros
Ottima app, intuitiva, veloce e utilissima a chi fa i numeri!
Cons
Si dovrebbe migliorare la velocità, quando inserisci un nuovo cliente in attesa devi aspettare qualche secondo prima di inserire il successivo nominativo. Quando c'è fila e hai tante persone da inserire sarebbe molto meglio avere una velocità maggiore, senza dover aspettare.
Response from Carbonara
Ciao Sergio, grazie mille per aver trovato il tempo di scriverci questa fantastica recensione, lo apprezziamo molto. E' molto di aiuto per il nostro team leggere queste parole, ci fa sentire che i nostri sforzi sono stati apprezzati.
Grazie ancora! Non vediamo l'ora di rendere la tua esperienza ancora migliore in futuro.
Il team di Carbonara
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Ottima app
Velocità e semplificazione del servizio
Pros
Questa app mi permette di risparmiare tempo e avere maggiormente sotto controllo tutta la situazione. Comodita di comunicare col cliente e avere feedback.
Cons
Stanno rislvendo qualche aspetto grafico che pou risultare più utile durante l'utilizzo dsl punto di vista grafico.
Response from Carbonara
Ciao Davide, grazie mille per aver trovato il tempo per scrivere questa fantastica recensione, lo apprezziamo molto. Tutto il nostro team e sempre molto felice di leggere delle belle recensioni, ci fa sentire che i nostri sforzi e il lavoro che portiamo avanti tutti i giorni vengono apprezzati.
Grazie ancora, non vediamo l'ora di rendere la tua esperienza ancora migliore.
Cordialmente,
Francesca
Customer success
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Convirtió nuestra vida laboral en algo mas sencillo
Pros
Excelente aplicacion! La conoci mediante otro bar que frecuentaba y la empezamos a utilizar en nuestro bar. Hemos alcanzado reservas diarias antes inimaginables, organizacion en cada servicio y ademas una imagen al cliente mucho mas moderna al utilizar la app
Cons
quisiera que avanzara mas el tema de reservas online
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
gran ayuda gestion de reservas
Muy buena experiencia en la ayuda a gestionar mis reservas, sobre todo fuera del centro de trabajo
Pros
Facilidad de uso, compatibilidad con distintos SO, sincronización
Cons
Echo en falta mensajeria a traves de whatsapp
Response from Carbonara
Hola Alberto,
!Muchas gracias por haberte tomado el tiempo de dejarnos una rese?a tan buena! Te lo agradecemos muchisimo.
Es un chute de energia para todo el equipo cuando nos hacen llegar una rese?a positiva, !sentimos que se valora todo nuestro esfuerzo!
De nuevo, !muchas gracias! !Tenemos muchas ganas de seguir mejorando nuestros servicios de cara al futuro!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Una buena herramienta
Es fácil de usar y el sistema de mensajes al cliente va muy bien.
Pros
La Gestión de reservas es lo que más utilizamos y nos permite estar todo el equipo al día del volumen de trabajo
Cons
No siempre todos mos usuari os pueden ver las reservas
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Buona per essere gratuita
Pros
La facilità di gestione e di utilizzo, il fatto che sia gratuita e comunque completa
Cons
A volte è poco reattiva, i tempi per inserire una prenotazione a volte sono troppo lunghi, e lo scorrere tra i vari mesi è davvero Po o efficiente
Response from Carbonara
Buongiorno Lorenzo, grazie mille per la recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalità nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro.
Grazie per la fiducia a nome di tutto il team di Carbonara!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Bonne initiative
Pros
Facile d’utilisation, assez pratique, Equipe dynamique qui prend en compte votre avis personnel
Cons
Enregistrement d’une liste client
Horaires de réservation non modulable
Response from Carbonara
Bonjour Raphaël, merci beaucoup d'avoir pris le temps de nous écrire cette fantastique critique, nous l'apprécions vraiment. Il est très utile pour notre équipe de lire ces mots, cela nous donne la sensation que nos efforts ont été appréciés.
Merci encore ! Nous sommes impatients de rendre votre expérience encore meilleure à l'avenir.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Assolutamente fondamentale
Le prenotazioni sono diventate molto più semplici e non commettiamo più errori. Anche i clienti sono contenti di ricevere i SMS di notifica.
Pros
L'app Carbonara è stata una delle scelte migliore che abbiamo compiuto. La usiamo giornalmente e non possiamo più farne a meno.
Molto facile da utilizzare ed un assistenza velocissima.
Cons
Dovrebbero implementare l'accesso di diversi tipi di account, come amministratore e account normali.
Response from Carbonara
Ciao Kristo, grazie mille per aver trovato il tempo di scriverci questa bella recensione. Ci fa sempre piacere leggere le opinioni soddisfatte dei nostri clienti, lavoriamo costantemente per fornirvi il miglior servizio che vi possa aiutare ad essere sempre organizzati al meglio. Abbiamo delle grandi novita per il futuro, e siamo impazienti di rendere la vostra esperienza ancora migliore.
Cordiali saluti,
Francesca
Customer Success
