Grasp Technologies Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Grasp Technologies

Grasp Technologies is a cloud-based suite of solutions that helps businesses manage travel data and generate reports. Professionals can automatically import data on the platform and create customizable dashboards to gain an...

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Feature ratings

Value for Money
4.6
Features
4.5
Ease of Use
4.4
Customer Support
4.8

Browse Grasp Technologies Reviews

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Richard
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

Virtual Credit Cards

I have used Grasp products and services in a company I used to own - used them for 15 years! , and I use them in my new company.
Grasp is the first name I think of when I am looking for technology to help manage my business!

Pros

very easy to deploy and manage, huge upgrade from the previous VCC product we used

Cons

It would be great to have the ability to have more customization of the delivery of VCC, and be able to self manage the verbiage on the documents we send to the hotels and client.

Response from Grasp Technologies

Richard, Thanks for the review and your ongoing partnership with Grasp! We will keep expanding the capabilities of Grasp PAY to meet these needs. Erik

Replied 04/04/2022
Sue
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/09/2021

GraspData Review

Overall it has been a good experience. GraspDATA has been able to provide the kind of reporting our clients want from a Travel Management Company

Pros

I like report builder and the ability to create and clone reports.

Cons

There are limitations with report builder and some of the functionality. There are parts of our accounting system that are unable to be synced into GraspDATA. We run into software issues from time to time that require Grasp support to fix.

Response from Grasp Technologies

Sue, Thank you for your great feedback. I appreciate the time and detail that you provided. This will help us to improve the product. Sincerely, Erik

Replied 20/10/2021
stuart
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
3

3
Reviewed on 10/02/2022

Professional but expensive product

I have been able to put a pretty picture of data in front of my clients but it isnt real time as its only updated 1x a week because of ARC

Pros

I like the dashboard as it looks impressive but some of the reports are useless

Cons

Most of the reports are useless. Some dont work at all. I think interfacing should be 1x a week on a Tuesday or a Wednesday fixable by the agency so the most up to date information is available. Reports should be available to help my bookkeeper with their job to show discrepancies but since this is a slave to Trams and that is the data source thenI dont know if this is possible. Its cost...you should have an ability to bill on use for low end users

Response from Grasp Technologies

Stuart, I appreciate the review and the great critical feedback. We do plan on offering a lower-cost version of the product this year that might be a better fit for you. This type of feedback helps make us better. Erik

Replied 04/04/2022

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Amanda
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/09/2021

GraspDATA Allows Me to Set It and Forget It

I love the Report Builder features and ability and love that I can schedule reports to be sent on a regular basis. I also love that I can create the quality control reports for my team, which allow them to check their work as well.

Pros

I love the fact that I can create the reports I need and then schedule them and be done with it. My ability to manipulate the data and create reports that apply to my business and clients is invaluable.

Cons

I wish the software had more of a capability of reporting on leisure travel as well as corporate travel.

Response from Grasp Technologies

Amanda, I hear you! We have had a number of requests recently to expand the leisure reporting capabilities as well as including data from ClientBase. We are hoping to make this available in 2022 as well as more of a focus on the types of reports leisure agencies need. Sincerely, Erik

Replied 20/10/2021
Dee
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/02/2022

Grasp Review

Your team is responsive and very knowledgeable about the product. The only improvement would be that many of your standard reports would be a great base to start when creating our own reports. It would be helpful to be able to modify or save as on standard reports.

Pros

The ability to create whatever is need and your support team is the best around!

Cons

Expressions can be a bit of a challenge at times but that is a learning curve on my end.

Response from Grasp Technologies

Dee, Thanks for the review and feedback. We are going to definitely look at improving our training and documentation around expressions, as this seems to come up pretty frequently for our "advanced" users. Erik

Replied 04/04/2022
Gene
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2021

Grasp is at your finger tips!

Everyone I have worked with has been extremely helpful, friendly and super professional. They treat you like you are a friend when you need additional one on one assistance!

Pros

You can design just about anything you want as a customer. While there are many standard reports, you can customize a great detail for super detailed data.

Cons

Took me a little time to figure out some reports, however the knowledge base is a great reference.

Response from Grasp Technologies

Gene, thank you for your feedback. I am glad you found the Knowledge Base helpful. Our Client Services team is regularly adding new articles, so check back frequently. Sincerely, Erik

Replied 20/10/2021
Michael
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2021

Grasp makes life easier

Pros

The ease of use and ability to drill down on data is amazing

Cons

maybe a better way to scroll through all the reports and pick the right one

Response from Grasp Technologies

Michael, thanks for the feedback on report selection. With so many reports, many people comment on this challenge. We are always looking at new ways to make report selection easier. You can use the "Favorites" designation to find your personal favorites quickly without scrolling through the library. Additionally, once marked as a favorite, the "My Favorite Reports" dashboard widget allows you to run your report directly from the dashboard! Thank you for your support! Sincerely, Erik

Replied 20/10/2021
Jana
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/02/2022

Grasp Review

I have had nothing but good experiences with the company. Everyone is so very helpful and most have a background in the travel industry which is very helpful.

Pros

I like being able to email the reports to my customer from right inside the program. Was not able to do that prior.The sales and support team are outstanding!

Cons

Would like to be able to sync the data myself when necessary. Also was used to creating my own ad-hoc reports without paying a sperate fee to do so. It would be nice to create some simple ones on my own.

Response from Grasp Technologies

Jana, Thanks for the great review and feedback. We are going to offer a continuous sync next year, which I am sure you will like. Also, we will keep building more template reports to make modifications more self-service. Erik

Replied 04/04/2022
Carol
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

Grasp Reporting-Best Travel Reporting package available

Their global data consolidation has allowed us to keep an international account by combining data from multiple companies.

Pros

Accurate data. We can run a report year over year and the numbers to not change.

Cons

All of the cons I had last year have been resolved.

Response from Grasp Technologies

Carol, Thank you for the review. I am so glad to hear we have resolved all of your issues. Erik

Replied 04/04/2022
Jeff
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2021

Grasp overview

They've been remarkable. They showed a great willingness to understand the real needs of an agency.

Pros

For me personally - the ability to monitor airline sales based on flown revenue, rather than booked revenue or travel date.

Cons

I don't own the company. It's what I wanted as a reporting tool. But someone else built it!

Response from Grasp Technologies

Jeff, I am so glad you shared your ideas with us instead of building your own solution. Thanks for making us better every day! Sincerely, Erik

Replied 20/10/2021
Sandra
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/02/2022

I love Grasp!

Fantastic!! [SENSITIVE CONTENT] is the BEST!!!!

Pros

I know it so well being the early training I had was the best!!!

Cons

Not being able to plagiarize off existing reports and creating my own.

Response from Grasp Technologies

Sandra, Thank you for the review and feedback. I hear so much great feedback from clients on our training and support. We will keep building more reports that you can customize vs the canned reports. Erik

Replied 04/04/2022
Michelle
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/09/2021

Review

Great! I know if I can't figure it out, Grasp is always there to assist. I do like the classes that you offer each month.

Pros

Ease of Use, Support Team is magnificent, scheduled reports,

Cons

There isn't anything that I can think of.

Response from Grasp Technologies

Michelle, I am really pleased that you feel our Support team does a great job. We will definitely try to do some cleanup on the reports to make the look and feel more consistent. Great suggestion! Sincerely, Erik

Replied 20/10/2021
Philip
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 17/09/2021

Great Product

Great product.

Pros

Easy to use and built custom reports. The reports look professional .

Cons

Too many prompts, and at times the server seems a bit slow.

Response from Grasp Technologies

Philip, thank you for taking the time to provide us feedback. I understand the frustration that comes from having to choose from so many options. We will definitely take this feedback to the development team to see what we can do to make the process easier. I appreciate it. Sincerely, Erik

Replied 20/10/2021
Robin
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2021

Your Travel Center

Great team to work with.

Pros

It is user friendly for my 600 plus travel advisors.

Cons

Everything works well. The only issue is the cost of customization.

Response from Grasp Technologies

Robin, I appreciate the praise and your support as a long-time customer. We wouldn't be what we are today without the support and feedback of great partners like you and your team. Sincerely, Erik

Replied 20/10/2021
Richard
Richard
  • Industry: Executive Office
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/09/2021

Loyal customer for many years

All good.. Very responsive, great customer service and helps eliminate hours of manpower.

Pros

We started with GRASP in their early years and have been impressed with the usability and technical advances yearly. We are overly satisfied...

Cons

None that I recall since we have been using it for at least a decade or more.

Response from Grasp Technologies

Richard, I appreciate you taking the time to provide us with your perspective. You are a generous man. Sincerely, Erik

Replied 20/10/2021
Ali Emre
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/11/2022

Cost effective data management platform

Pros

Grasp Technologies offers the most cost effective data management infrastructure ever.

Cons

I am quite happy in my experience with Grasp Technologies and I have nothing to note as negative.

Mark
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2021

Grasp is a great product

Pros

Grasp is very easy to use to generate impactful reports and information. The dashboard provides an immediate view of valuable data, summaries and trends.

Cons

There is nothing not to like about Grasp.

Response from Grasp Technologies

Mark, Thank you for taking the time to review us. We really appreciate great partners like you that help us get better every day. Sincerely, Erik

Replied 20/10/2021
Verified Reviewer
  • Industry: Leisure, Travel & Tourism
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

3
Reviewed on 14/09/2021

Anthony Travel

Pros

The ability to pull our data in a structured format.

Cons

Better data visuals; more predictive analytics

Response from Grasp Technologies

Thank you for your critical eye and great suggestions to help make our platform even better. As always, feel free to email Support with any other ideas or features you would like to see. We appreciate you. Sincerely, Erik

Replied 20/10/2021
Anna
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/02/2022

great reporting tool

I chose grasp over all other products we were using as your people are the best, they reply on time, they always have a solution and I have never had a negative experience with them, hence the product always works to my reporting needs.

Pros

the product is easy to use, report history is invaluable

Cons

sometimes data is not captured correctly, though data is complete on gds

Response from Grasp Technologies

Anna, Thanks for the positive feedback, and I am pleased to hear you have had a great experience with the product. I will definitely look into the data issue. We do acquire this through a third party, so we probably need to reach out to them for improvement. I appreciate you taking the time to review us. Erik

Replied 04/04/2022
Terry
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 11/02/2022

Grasp

Very Good

Pros

The amount of reports is comprehensive and inclusive.

Cons

The add on costs when a report does not meet your needs is high.

Response from Grasp Technologies

Terry, Thanks for the great review! We are continuing to work on the ability to customize more reports. Thanks for the feedback. Erik

Replied 04/04/2022
Billlie
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/02/2022

Review by Travel Cafe

The people at Grasp are very accommodating and helpful.

Pros

Grasp is easy to use and very intuitive.

Cons

I don't really have any challenges with Grasp.

Response from Grasp Technologies

Billie, Thanks for the review and I am very pleased that you are pleased ;) Erik

Replied 04/04/2022
Michelle
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
1

3
Reviewed on 16/09/2021

Review of products

Pros

It works great if they dont use concur - for Virtual cards

Cons

Grasp Pay -
and I hate sending emails all the time - it would be nice to have a number to call
when you have questions. Emails back and forth get no where sometimes. Its very frustrating

Response from Grasp Technologies

Michelle, thank you for your feedback! I totally get how frustrating email is! Our Support number is 866-278-3821. You can also email support and just say "Call Me". We know that in this digital age, it's just nice to talk something through sometimes. Sincerely, Erik

Replied 20/10/2021
Donna
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 10/02/2022

So far, so good.

Pros

I like the training classes and ongoing support.

Cons

A little hard to figure it all our since there is so much content but not necessarily a bad thing. It will just take time.

Response from Grasp Technologies

Donna, Thanks for the review and feedback. I am glad you are pleased with what you get from Grasp! Erik

Replied 04/04/2022
Lourdes
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2022

Easy to use.

Pros

Very easy to use. I like the different output of the reports. For example, being able to run the report as data only.

Cons

There should be more filters added. There were 2 reports I was looking at for a client.
The data I needed was on 2 separate reports. Also, it would be nice to make changes on an existing report without having to pay for the report builder.

Sylwia
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/02/2022

Grasp agent review

Overall good experience

Pros

User friendly, self explanatory and visually organized.

Cons

Only works with trams and not clitnbase so Data is limited

Response from Grasp Technologies

Sylvia, Thank you for your feedback, I am glad that you are enjoying the product. We do have plans to expand the data to include ClientBase in the future. I appreciate the feedback. Sincerely, Erik

Replied 04/04/2022
85 reviews