CallTools Reviews

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Pros

I find its very user friendly and provides many options to implement for calling / tracking etc.

Cons

Nothing really.....I simply want to try another vendor to compare services.

Alternatives Considered

ReadyMode

Reasons for Switching to CallTools

I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.

Pros

Call can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns.

Cons

Only 20 live filters allowed. Data organizer can be better.

Pros

Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.

Cons

The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.

Alternatives Considered

CallRail and Mojo

Reasons for Switching to CallTools

similar price but get the 10-line dialer.

Pros

Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.

Cons

None so far, we have been using this for almost 3 years now

Pros

Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.

Cons

Nothing in any major need of improvement.

Pros

fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly

Cons

slightly complicated backend setup, but unavoidable - this is where the power comes from...

Pros

User friendly and effective. Support is good.

Cons

Could be made a bit cheaper. As such it's priced properly

Pros

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Pros

Ease of use

Cons

Wish they had hot keys. So some of my blind people can use it

Pros

Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Cons

Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Pros

Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me.

Cons

Some aspects of the software could be simplified

Pros

I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Cons

Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Pros

Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

Cons

I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Pros

The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Pros

I like how there customer service and assigned manager where always going above and beyond for me.

Cons

Honestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager

Pros

It’s ability to call up to 10 numbers at once.
The reports you can generate from the calling activity.
The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.

Pros

I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use.

Cons

I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet.

Pros

The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use.

Pros

Cost effective, easy to use and backed by great service.

Cons

Can't think of one.

Pros

The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box.

Cons

We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system.

Pros

I enjoyed that you can call some many at one time. [sensitive content hidden] was great she answered all my questions and replied to my emails the same day. When i ever had a issue Shawnie always took care of it.

Cons

None that I can think of, I never used this tool with any other tools.