User Reviews Overview
About Convoso
Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting,...
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- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
A Friendly user software
I have great experience with convoso.
Pros
What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.
Cons
The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.
Response from Convoso
We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best-in-class Call Center Dialer
Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.
Pros
Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.
Cons
The agent-facing dashboard could use further advancement, including more extensive gamification.
Alternatives Considered
Five9Reasons for Choosing Convoso
The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.Reasons for Switching to Convoso
Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Financial Contact Center B2C and B2B
Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.
Pros
What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.
Cons
The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.
Top Convoso Alternatives
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Friendly and very approachable team
We've tried many different phone systems in the past, but no one has ever beaten convoso's support team and the system functionalities.
Pros
I like their team, They will extend their efforts just to make sure the satisfaction of a customer is met.
Cons
Like all systems and programs, I've experienced a minor bug or glitch when we were using this. It won't affect the overall performance.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A pricier but more customizable dialer that we've grown with over the last 6 years
Pros
The software is built for our current needs. It's flexible, customizable and for the most part, transparent.
Cons
No ability to screen-share as an admin or manager in real time with my agents.
Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Convoso is a fantastic system
Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal!
Pros
The best part of the software is the ease to move and manipulate the data to help drive performance!
Cons
Agent licenses are not dynamic (not based on concurrent users)
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Convoso
I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !
Pros
I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability
Cons
I cannot recollect any cons I can speak of
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
You pay for what you get
so far so good. I have been treated well, my only complaints are the above mentioned
Pros
This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything
Cons
,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.
Alternatives Considered
Five9Reasons for Switching to Convoso
Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great capacity for the price
Pros
This software has immense capabilities and has allowed us to be more dynamic day to day in our sales process.
Cons
Because the system is capable of so much, and because some settings are similar or override one another there is a learning curve to understanding the structure and logic behind the system.
Reasons for Switching to Convoso
Convoso offered better pricing and fewer limitations for the price according to our needs- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
This should be your first Dialer!
We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.
Pros
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.
Cons
Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.
Response from Convoso
We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Convoso User
Great!
Pros
The software is easy to use and no issues
Cons
Customer support has been non-existent at some points in our relationship
Alternatives Considered
LiveVoxReasons for Choosing Convoso
Texting and Spam LikelySwitched From
Five9Reasons for Switching to Convoso
Texting and Spam Likely- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Convoso In Use
I love how easy Convoso is to use, and to train new user on. It is very easy to navigate. The only negative issue is when the system has delays or call connection issues for us. Overall I am happy with the service we get from convoso.
Pros
Visual Appeal & Easy of Use. Convoso has a very colorful and easy to navigate structure. It makes it very easy to teach new users and to quickly move through the process on calls. And it is nice that it isn't boring to look at, very visually appealing to use.
Cons
The way the system often has lagging or agent issues. It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
My Lovely time with Convoso
My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace. I enjoy using convoso because of the ease of usage and it offers many different aspects such as wait time, pause time and handle time to alert you .
Pros
I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls.
Cons
A feature I think that Convoso should add is to give the users the opportunity to view the hours they were on the dialer or the hours that they worked throughout the day.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Everquote Convoso
Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good
Pros
It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail
Cons
It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Convoso Review
Great customer service
Pros
Predictive dialer, it was intuitive and had great UI
Cons
Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.
Alternatives Considered
8x8 X SeriesReasons for Switching to Convoso
Needs/requirements- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Excellent
List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.
Pros
What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!
Cons
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.
Response from Convoso
We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Convoso Review
It's great. Valuable tool that I use daily.
Pros
I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.
Cons
I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great Product
Pros
This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.
Cons
We've had some integration issues on occasion, but these have been few and far in between.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Convoso Agent Review
On average per month, convoso works well for most of the days - maybe 2-4 days per month there are connection issues or system issues
Pros
assigning campaigns , skills levels, and other user functions is easy and quick
Cons
forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Convoso Review
Solid software, good support team, some issues in our first year
Pros
Layout is easy to navigate, good support team
Cons
Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
13Ten Convoso
Gaining more productivity as the reporting system on Convoso is exceptional and it has great dialling strategies that makes lead management a breeze.
Pros
Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.
Cons
Convoso is exceptional there's nothing to not like about Convoso.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy Dialer to use
Pros
Customizable and easy to use/understand. Many great features
Cons
Audios take long to process. Many "system failures" for no more than an hour
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Convoso Review
Overall, a great experience and allows an easy method for working with my clients!
Pros
I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend
Cons
The only problem that I have ran into just a few times is the system shutting down and dropping calls.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
SDR Frequent User
Overall it is a tool to use in a start-up environment, with minimal training needed. This is great when you are wanting to get up and going with business rapidly.
Pros
Different options it offers to reach out to leads. It's integrated with our platform and user-friendly set up.
Cons
It continues to call prospects after callbacks have been set up. This doesn't make for a good experience when interacting with leads who are frustrated with an excessive amount of calls.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Convoso User - 2+ Years - 200+ Seats
The system allows us to function at a high-level as we hit all the KPI's of our partners.
Pros
The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.
Cons
Reporting at times can be challenging, but they have made great strides to get better at this.