Convoso Reviews

Pros

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Pros

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Cons

The agent-facing dashboard could use further advancement, including more extensive gamification.

Alternatives Considered

Five9

Reasons for Choosing Convoso

The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.

Reasons for Switching to Convoso

Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.

Pros

What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.

Cons

The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.

Pros

I like their team, They will extend their efforts just to make sure the satisfaction of a customer is met.

Cons

Like all systems and programs, I've experienced a minor bug or glitch when we were using this. It won't affect the overall performance.

Pros

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

Cons

No ability to screen-share as an admin or manager in real time with my agents.
Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

Pros

The best part of the software is the ease to move and manipulate the data to help drive performance!

Cons

Agent licenses are not dynamic (not based on concurrent users)

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Pros

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

Cons

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them

Pros

This software has immense capabilities and has allowed us to be more dynamic day to day in our sales process.

Cons

Because the system is capable of so much, and because some settings are similar or override one another there is a learning curve to understanding the structure and logic behind the system.

Alternatives Considered

8x8 X Series, Five9 and RingCentral Engage Voice

Reasons for Switching to Convoso

Convoso offered better pricing and fewer limitations for the price according to our needs

Pros

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons

Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Pros

The software is easy to use and no issues

Cons

Customer support has been non-existent at some points in our relationship

Alternatives Considered

LiveVox

Reasons for Choosing Convoso

Texting and Spam Likely

Switched From

Five9

Reasons for Switching to Convoso

Texting and Spam Likely

Pros

Visual Appeal & Easy of Use. Convoso has a very colorful and easy to navigate structure. It makes it very easy to teach new users and to quickly move through the process on calls. And it is nice that it isn't boring to look at, very visually appealing to use.

Cons

The way the system often has lagging or agent issues. It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.

Pros

I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls.

Cons

A feature I think that Convoso should add is to give the users the opportunity to view the hours they were on the dialer or the hours that they worked throughout the day.

Pros

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

Cons

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

Pros

Predictive dialer, it was intuitive and had great UI

Cons

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.

Alternatives Considered

8x8 X Series

Reasons for Switching to Convoso

Needs/requirements

Pros

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Pros

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

Cons

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

Pros

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

Cons

We've had some integration issues on occasion, but these have been few and far in between.

Pros

assigning campaigns , skills levels, and other user functions is easy and quick

Cons

forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call

Pros

Layout is easy to navigate, good support team

Cons

Our original workflow automation just stopped working. We worked with them to find a workaround, but that was not ideal

Pros

Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.

Cons

Convoso is exceptional there's nothing to not like about Convoso.

Pros

Customizable and easy to use/understand. Many great features

Cons

Audios take long to process. Many "system failures" for no more than an hour

Pros

I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend

Cons

The only problem that I have ran into just a few times is the system shutting down and dropping calls.

Pros

Different options it offers to reach out to leads. It's integrated with our platform and user-friendly set up.

Cons

It continues to call prospects after callbacks have been set up. This doesn't make for a good experience when interacting with leads who are frustrated with an excessive amount of calls.

Pros

The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.

Cons

Reporting at times can be challenging, but they have made great strides to get better at this.