AVOXI Reviews

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Alternatives Considered

Vonage Business Communications

Reasons for Switching to AVOXI

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Pros

I find it very easy to use and easy to navigate and not complicated

Cons

Those little issues sometimes, incoming and out going.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Pros

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Cons

There is no issues with Avoxi software...

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

Pros

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons

I don’t have any issues so far. I like it better than my old phone service.

Pros

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Alternatives Considered

RingCentral MVP

Reasons for Switching to AVOXI

Ease of procurement for international phone numbers.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Pros

It was very easy to get the number we wanted and have the calls forwarded

Cons

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

Pros

Available local DID numbers for a lot of major cities/countries
Easy to add/remove user licenses
Easy to set up call routing, virtual attendants
Very scalable without the need for large capital investments

Cons

No mobile apps or desk phones available
Billing usage reports contain raw data and are not customizable (to customers)
No ability to track open/closed issues, requests in admin portal

Alternatives Considered

Avaya UCaaS

Pros

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Cons

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Pros

Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.

Cons

It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.

Pros

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

Cons

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Pros

There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer!

Cons

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

Alternatives Considered

8x8 X Series

Reasons for Choosing AVOXI

Costs and the amount of trunk lines for the cost.

Reasons for Switching to AVOXI

Cost

Pros

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Cons

At present I don't have any bad experience .

Pros

All of the features it comes with. Calls are clear and customer service is great!

Cons

N/A I have no complains with this software

Pros

Very responsive in asnwering all the enquiry that we have.

Cons

If you're late for payment, you will be imposed of late panalty fees of USD $99.99.

Pros

It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level.

Cons

What Avoxi offers is exactly what I need for my business.

Pros

If it aint broke leave it alone. It works and the crew have always benn helpful

Cons

It is getting easier to use especially with Genius getting improvements over Avoxi core.

Pros

The reporting and the fact that is so an user friendly system, easily inter grated into our current system

Cons

At the moment are features required for my contact centre is in place

Pros

AVOXI is very user friendly and has various features that enables a small business to
function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!

Cons

The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.

Pros

Easy to use and manage, as well as extract statistics

Cons

No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop.

Pros

Easy to use.
The product is user friendly .

Cons

More call features would be great as well.

Pros

Easy to set up and use. The quick access to talk with a technician has always been super fast.

Cons

No dislikes so far. The service has been stellar.