Genesis Chiropractic Software Reviews

Pros

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

Pros

I absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system.
I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items!

Cons

I honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier!
The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in.

Alternatives Considered

Jane

Reasons for Choosing Genesis Chiropractic Software

I wasn't happy with the costumer experience. They are slow at response, difficult to get the correct answer and charge for their help!

Switched From

ChiroTouch

Reasons for Switching to Genesis Chiropractic Software

Your sales team was STELLAR! They not only sold the software but they made me feel that I was going to be taken care of. The best part is that promise wasn't a lie and I have had nothing but good things to say about the entire staff at Genesis!

Pros

Online ...does everything...ease of use.

Cons

Needs an updated look. The statements could be a little easier to use and understand for patients.

Pros

Does have access to all the information I need.
Internet based is super so I can access the account from anywhere.

Cons

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

Pros

The most important feature is being able to view all of your claims in one section. Being able to see any errors any fix them

Cons

If they had a chat option within the software so that you wouldn't have to call for minor issues.

Pros

The scheduling is very user-friendly and the integrated billing system keeps accounts current with each visit. The incorporation of other products such as Cash Practice, Review Wave, and Target Coding make the entire platform run seamlessly.

Cons

There are many features that are unused or unnecessary for our practice as well as features that we could possibly be using but are unaware of. It would be nice to streamline some of the features but there are no glaring complaints.

Alternatives Considered

Platinum system and ChiroTouch

Reasons for Switching to Genesis Chiropractic Software

As an original member of Maximized Living back when it was Body by God this was the newest upcoming software at the time. I originally practiced with Dr. Majors and we got to meet the whole team here in the Chicago area as they were launching the product. We thoroughly enjoyed the experience and have been with them since.

Pros

The program works, it is intuitive, it does alot.

Cons

It is not paper travel cards, I miss the paper. There are lots of buttons in all of the software companies. I dont "like" any of them.( I have used 3) but this one i like more than the rest.

Alternatives Considered

ChiroTouch

Reasons for Choosing Genesis Chiropractic Software

Wanted online program, wanted better stats reports, did not want to get upsold for every other report.

Switched From

ChiroTouch

Reasons for Switching to Genesis Chiropractic Software

it was online, low upfront cost, better reports,

Pros

Integration with appointment setting, credit card management and google review software was seamless!

Cons

You need to be patient and take "baby steps" everyday in order to become proficient with the software. Once you are proficient you will love the ease of use and appreciate how great it is and how much it covers, it is one of the most complete software packages in the market.

Alternatives Considered

ChiroFusion, Platinum system, ChiroTouch and CHIROSPRING

Reasons for Choosing Genesis Chiropractic Software

Opening a brand new practice

Switched From

PayDC Chiropractic Software and ChiroTouch

Reasons for Switching to Genesis Chiropractic Software

Even though it had a longer learning curve it was the platform that offered the most features (EHR and Practice Management)

Pros

Customizable forms and processes throughout each aspect of the software.

Cons

Soap notes are bulk with both the old and new version. The new version has much less customizable options so we are using the older version but there are no set macros meaning you have to create everything yourself.

Pros

I like that it does a lot and all of our tech is integrated together.

Cons

Some of the note taking and the new patient paperwork could have more customization.

Alternatives Considered

Platinum system and ChiroTouch

Reasons for Switching to Genesis Chiropractic Software

It goes well with my technique and I was familiar with it.

Pros

Genesis software has streamlined my office and my team. We love the many features that make our office more efficient than ever. I have used other Chiropractic software over my 30 years of practice, but none compares to Genesis!

Cons

no real cons, there is just a bit of a longer learning curve needed for getting implemented. However, we were told this in advance, so it wasn't a surprise or shock to us.

Alternatives Considered

ChiroTouch

Reasons for Choosing Genesis Chiropractic Software

Loved that Genesis was web-based, that I, the doctor, could directly bill from my notes area.

Switched From

ECLIPSE

Reasons for Switching to Genesis Chiropractic Software

Testimonials from other users, plus the initial outreach of Genesis to do free introductory meeting to show us the features is what really helped us to make the change.

Pros

We purchased this software after using three other software systems. We have looked into Genesis when we first opened our practice but never signed up for it because it was still new at that time. We looked back into it recently because the software system we have been using has not updated their software to fit our needs over the 10 years that we have had it. We love how far Genesis has come. It is going to be the new software on the market to beat. We love how easy and efficient it is. We love the tasks function so all of us in the office can communicate and get things done efficiently. We also really like how easy and effective billing and insurance is.

Cons

Honestly there is not really anything we dislike about this software system. I just wish we switched to this system earlier. This system has helped us save so much time on our daily mundane tasks.

Pros

Oh my! What did I (we) like most? The PEOPLE we work with, at Genesis. They LOVE the software, they TEACH the software. They are exceptional, patient and friendly. Everyone has been great to us and office our our staff!

Cons

Our previous software was archaic! We are trudging through day-by-day. I (we) can't say what we like least about the actual GENESIS software. We have zero complaints. We are just thrilled with our decision to "go" with Genesis.

Alternatives Considered

ChiroTouch

Reasons for Choosing Genesis Chiropractic Software

OMG! Because that was an awful system.

Switched From

Medicfusion

Reasons for Switching to Genesis Chiropractic Software

Saw a live demo in Atlanta. Called [SENSITIVE CONTENT], he satisfied our questions and did an excellent online demo for our Staff.

Pros

The most recent update that shows total #of visit and more details along with remarkable dirty dozen function for patient education!

Cons

Take longer time to learn and still don’t know many other functions to use

Pros

While not a fan of EHR or insurance, we have realized a near 300% increase in insurance collections just one month in and I can sleep at night knowing that the notes are audit proof. The real time monitoring of correct billing such as use of modifiers and meeting diagnosis criteria are amazing. The only thing I can appreciate as much or more is the ease of creating macros for types of patients and their respective diagnosis. SOAP notes for an exam take less than 3 minutes in many cases.

Cons

There's really no way around this one because they have thought of nearly everything. The screens are small font but if they are going to be able to do all that is needed in today's highly regulated health care documentation environment, this is necessary. I find that their intense ongoing training and continued use are more than making up for this.

Pros

Very easy to manage multiple aspects of the clinic from scheduling, keeping patient on track with their visits and special appointments and best of all it makes billing the little insurance I do accept very easy and we collect more because of the team behind it!

Cons

Tooo many features? I feel I use 1% of them, and have little need to get into the others. Big fan of the old EHR soap note system with preloaded macros…and dislike the newer soap note creation software.

Alternatives Considered

Platinum system

Reasons for Switching to Genesis Chiropractic Software

Much prefer the layout of genesis while adjusting patients (the old EHR with big white box sticky notes in front of my face! I’ll never switch to your newer layout without those!)

Pros

I love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business.

Pros

Web based platform and easy soap note input

Cons

Some parts not intuitive enough for perhaps Doctors not as computer savvy .

Alternatives Considered

ChiroTouch

Reasons for Choosing Genesis Chiropractic Software

Old software was not keeping up with rapid insurance changes

Reasons for Switching to Genesis Chiropractic Software

Soap not input seemed easier

Pros

The system is constantly making upgrades in all areas from SOAP notes to patient management! If I have an issue, customer service is usually on the phone with me within the day and definitely within 24 hours!

Cons

The patient accounting section could use some upgrades. It works, but we've seen other systems that are a step above.

Alternatives Considered

ChiroTouch

Reasons for Choosing Genesis Chiropractic Software

Customer Service and compliance

Reasons for Switching to Genesis Chiropractic Software

Customer service and overall compliance catches. It definitely could use a more updated scheduling system.

Pros

The customer service with Genesis is probably our favorite thing about it- they are always extremely responsive and timely. This software also makes our day to day operations so much smoother between team and doctors. We love the task system for team communications and communications with billing. I also love the check-in notifications to help us remember what each patient needs. Because of the software we are able to give more customized care, get tasks done faster as a team, and stay on top of our duties!

Cons

The only thing that was a challenge for us was the large onboarding process. This, of course, is a benefit as it helps us get completely comfortable with the software, but it is a lot of time upfront.

Alternatives Considered

ChiroTouch

Reasons for Switching to Genesis Chiropractic Software

The billing, tasks system, ability to use it with WiFi/at home.

Pros

User friendly. I took over the implementation and all billing of the office with little experience in this field. Took our office from hundreds of rejected claims a month to just a handful. Customer service is excellent and they always solve any problem that may arise. Tracking authorizations is so easy and the alert system is great.

Cons

I dont have many cons. Wish when the Adobe incident happened we were sent an email warning us that it was going to happen.

Pros

Ease of use. Schedule to reschedule to documenting why patients can't make an appt. All around easy to use platform that is quick and efficient. This is huge when having a fast past busy practice.
I love that I can drill down into every single claim and know what has been done by the billing team. If I have any issues I can respond directly to that claim or easily open a ticket which is answer promptly.
Great. Love how it integrates seamlessly with many different apps to help with Credit card payments, monthly auto payments, auto appt reminders, etc.
Lastly, I love that it is cloud based. I can log in from any where at anytime and work on my tx notes or see stats.

Cons

There are no major cons. It is easy to use and integrates well.

Pros

Then ability to customize the product for the needs of our office was a huge feature.

Cons

The reports: they are clunky, cumbersome, and require too much user input rather than being driven from specific clinical endpoints for a well verse report comparing daily, weekly monthly, and yearly.

Alternatives Considered

RAPID and ChiroTouch

Reasons for Choosing Genesis Chiropractic Software

proprietary issues

Reasons for Switching to Genesis Chiropractic Software

The rapid platform was too basic for our needs and more boiler plate format. Customer service issues were stated as horrible by other professions when discussing chiro Touch.

Pros

The ease of use these documentation and the compliance element. The speed at which I can produce a high-quality documentation for the patient, easy to upload my x-rays so I can show a patient if I need to. This way my volume grow more easily; Where as i was plateaued before.

Cons

Some of the reports to be simplified, but I love the customization features.

Alternatives Considered

Platinum system

Pros

Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons

The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.