Thryv Reviews

Pros

It’s practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!

Cons

Nothing I can think of. It’s all fabulous!

Pros

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Cons

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Alternatives Considered

Doodle, Calendly and Schedulicity

Reasons for Switching to Thryv

The unparalleled business solutions all in one package and integrated, and the customer support.

Pros

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Cons

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

Pros

The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.

Cons

There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.

Pros

Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Cons

Very little. Importing client list. Setting up correct Address for email confirmation response.

Pros

The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

Cons

It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

Alternatives Considered

AllSeated

Reasons for Switching to Thryv

Brendan Quinn and I met and he gave me a walk-through the software and he made it very easy to understand.

Pros

The only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business.

Cons

The software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well.

Pros

I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!

Cons

I am pleased with the software cannot think of anything

Alternatives Considered

Constant Contact and Hootsuite

Reasons for Switching to Thryv

I was trying to use both systems and it was much better to use Thryv and have all of these items coordinated and maintained in one central location- being able to load documents and easily share them with families is incredibly useful

Pros

I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.

Cons

Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.

Pros

I appreciate that I can have everything in one location. Contacts, email, calendar, etc. So nice to be able to track things better.

Cons

The email marketing feature needs to be updated so that you can use it as a newsletter. You should be able to load more than one video or link. In addition, when someone first begins using this feature, it can be very frustrating when a few bounce backs shuts you down and you have to contact administration to get the feature reactivated.

Pros

I love using the social media scheduling tool because it saves me a lot of time compared to before. I also use the appointment scheduler on a daily basis. The reminders help me remember all my appointments and help to remind my clients of the time. The website widgets have been a great addition and really help increase the amount of people contacting our business.

Cons

Sometimes when I am trying to access my Thryv software via mobile, it just keeps loading but never opens. That can get a bit annoying. Also, sometimes the software can be a bit glitchy, not load in certain areas. Also, the social media scheduling tool sometimes randomly disconnects my social media profiles and cancels the posts I had scheduled. That is a bit annoying as well.

Pros

Nothing, it was terrible. Everything I was promised were all lies

Cons

Everything.

1. No traffic actually comes to your website, everything goes through a proxy fake version of your site
2. You have no say so in how your ads look or what message they deliver. They system picks random images and matches them with sentence fragments that make no sense.
3. The tracking is extremely flawed and cannot be confirmed in any way.

Pros

Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.

Cons

Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.

Pros

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Cons

The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

Pros

Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.

Cons

The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.

Pros

I love being able to have the information I need regarding scheduling in once place. All of my correspondence with customers is in one place from the initial appointment, to estimates, and job approvals.

Cons

I run multiple crews and the the way the schedule works doesnt allow me to group on crews daily appts so I have to color code but it doesnt flow as I need it to and can be hard to read and ease to confuse tasks if you dont really pay attention. It is hurt us a few times but I am hoping it will soon be a non-issue.

Example: If I have four jobs to divide between two crews, depending on when the work comes in and appointments determines on where on the daily calander the appt is placed and it would be really nice to be able to reorder appoints to when i have multiple appointments for different crews that are scheduled for the same time I can flip flop the placement so one crews appoints are together in the order they should be run instead of mixed and set due to how the calendar enterers information.

Pros

Everything is amazing. I love this software and it’s ease of use.

Cons

The lack of an Afterpay-like integration the way Square has.

Alternatives Considered

HoneyBook and 17hats

Reasons for Choosing Thryv

More integrations

Switched From

Studio Ninja

Reasons for Switching to Thryv

More bang for the buck!

Cons

There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with similar type businesses, so we decided to go with them and see what they could do for us. We attempted to contact our representative with dex and had a lot of difficulty getting them to call us back. After two weeks of trying we finally had to call someone higher up. They finally had our rep call us. We informed her that we were going to be changing up our services, to which she replied we couldn't because we were under contract. We asked how that was possible when neither my wife or I had signed a renewal agreement. she explained that because my wife and I were busy she just had our employee sign the contract on our behalf. We then contacted customer service because they illegally had an employee sign the agreement. We were then told by the customer service representative that anyone in our company can sign a binding legal agreement on our behalf. Needles to say we were livid and we are not finished with this yet.

Pros

The ability to use the automated campaign feature has proven to be a huge win for our company. I conducted a "please rate our company on google" Thryv campaign and within two weeks we received 10 five star reviews, including lengthy positive comments from each client who took the time to complete the google review. Within a month of receiving 10 five star reviews, we obtained our largest customer to date. Our new client was searching for a bookkeeping company in the area and saw our five star reviews, gave a call and the rest is history. Thank you, Thryv!

Cons

When using the client section of Thryv, I would prefer to search for our clients by their company name versus the owner's name. Quite often our client's company name does not contain the owner's name so I have to do an advanced search to find the company in the client database on Thryv which slows down my search process.

Pros

The ease of use and ease of customer support when needed. The ability to respond to reviews easily and speak with patients through HIPAA compliant email.

Cons

Most of our leads are not leads. When leads are called most of them say they have no idea who we are and they never reached out to us. Seems like a waste of valuable time chasing down possible leads that are sent to us. I would say about 80 to 85% of the leads are not.

Pros

I like all the features but also that the features are customizable for our needs. Thryv is always making improvements and their customer service department is great!

Cons

I don't like that some fields are required fields, as they don't apply to the way we use Thryv.

Pros

Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.

Cons

Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.

Pros

Nothing! The software promises spectacular numbers but not able to deliver Leads!

Cons

Everything ! All the numbers are lies ! The Account manager and her Manager.

Pros

I liked the layout, ease of use as far as scheduling clients and the online booking options. The staff permissions and customization of those permissions, were useful.

Cons

Could not add tips to a service. Could not schedule multiple services for a single client at one time. Client could only schedule one service. Could not add services to checkout which made keeping track of services received was impossible. Did not offer the options needed to run daily reports.

Pros

Many features of this program are helpful with everyday applications. The social media tracking, posting is relatively easy to use. Client portal and advertising to customers is saving us hours in time and cost per man hour. The invoicing we are still new to and switching over, but are excited to implement it to our business. Their biggest asset to us was customer service. Always able to get questions answered or solved by them. They have obviously put this as a key component moving forward and hope they continue this trend. We are absolutely recommending this program and will continue to.

Cons

There are a ton of features, at first it seems like a rabbit hole every time you click a tab or option, but as you learn it becomes a breeze. They are constantly working on improving and use a customers suggestions. Can’t wait to see what they implement next.