User Reviews Overview
About Salesforce B2B Commerce
Salesforce B2B Commerce is an end-to-end eCommerce platform that enables businesses to manage the purchase of goods or services and deploy self-service digital ordering for B2B operations. Salesforce B2B Commerce is designed to...
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All Salesforce B2B Commerce Reviews Apply filters
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Salesforce B2B Commerce Is By Far The Best Software For Any Business
Just a very pleasant piece of easy to use software. Wish we had started using it earlier.
Pros
Everything is so customizable and easy to use. Talking to team members about the different features is easy and everyone always know what you are taking about.
Cons
We have not found any issues or glitches with this software at all and we use it very often.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Very powerful ecommerce platform
The platform provides a B2C-like experience to B2B organisations. Very efficient and easy to use and control. We wanted to manage all our online orders and increase the UX of our online store and Salesforce B2B commerce has made us convert very efficiently.
Pros
Salesforce B2B commerce is a very powerful e-commerce platform which is very easy to use and manage. The reporting within the platform is highly customisable. The order process and management is very straightforward and to the point. Great features around the online storefront and designing the online store.
Cons
The only dislike from my side is the price of implementation and the overall cost of the platform, not recommended for small-sized businesses or startups.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Salesforce B2B Commerce is the best ecommerce platform for managing and fulfilling online...
We wanted an eCommerce platform to manage all our products for our online store, manage orders and returns, manage to ship, and retarget lost leads all in one place. The platform is great for B2B providing a B2C-like experience. Very easy to use and manage. Offers great reporting features.
Pros
It is a very straightforward platform with no complicated UX. Inventory tracking and management are the best within SF B2B Commerce. Customer support is truly exceptional, they go into detail and solve issues in no time. Great for designing an online store and providing personalisation to visitors. Truly exceptional at product catalogue and checkout process. Offers customizable reporting and analytics that helps businesses to understand the present and future for ROI and conversions.
Cons
The integration with another third-party application is complicated. Not the best shipping options available are present at the start unless you integrate with other applications. The high cost of implementation and monthly pricing is high, is a huge drawback.
Top Salesforce B2B Commerce Alternatives
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Truly exceptional B2B commerce platform
Pros
-Excellent Multi-Channel support - Very user-friendly interface
-Outstanding for processing orders and managing all inventory
-Offers one of the best integration within the market
-Great for managing all the product catalogs and managing content on the online store
-Offers one of the best personalization
-Great for upselling and cross-selling
-Offers great features for targeting prospects that abandon the shopping cart
Cons
-Does require a good amount of training to get started
-It is pricey for small B2B organisations
-Cost of implementation is high
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Salesforce is a good b2b crm
Pros
The software allows me to drill through and qualify prospects and leads at a very good pace. It allows me to identify all of them into categories for effective marketing and time management
Cons
Manually linking contacts to individual opportunity locations can create admin problems when dealing with same company name chain locations
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
eCommerce integrated well with your CRM
Pros
Its part of salesforce CRM, which makes it customer service and commerce made integrated, data flow between the system got easy.
Cons
It is combination of pieces from different salesforce clouds together forming the commerce. It borrows components from Order management, CPQ and experience cloud.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great B2B Commerce System
Overall I think it's a really great system and helps so much in my everyday work
Pros
The ease of use especially as I am using it everyday!
Cons
Sometimes can run a little slow, and hard to find where to get help
