User Reviews Overview
About EZnet Scheduler
EZnet Scheduler is a cloud-based appointment scheduling software that enables users to access their appointment details from mobile devices. It has the most powerful Smart Status notification system available anywhere. A status...
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- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
excellent scheduling software!!
EZNet Scheduler makes it so easy for everyone in our company to know exactly what is going on, no matter where we are at (work, home, anywhere!) without complicated emails or notifications. We have loved it ever since we started using it, and several upgrades have made it even better. We have multiple recording booths at our studio, and our schedule changes constantly throughout the day. EZNet makes it so simple for any employee to make changes to the schedule and put all notes and necessary information, including billing information, about each session into the schedule.
Pros
EZNet Scheduler lets you organize calendar functions like a good old handwritten calendar. So many options for how to set it up and also for categorizing appointments. Our company tried other scheduling software, but always went back to a paper schedule book because they didn't allow for making notes or easy changes to appointments. We have many different kinds of appointments in our business, and the color coding makes it so easy. And the ability to input many different types of information about the appointments is outstanding (all client info, notes about the appointment, etc.). The "appointment status" options, which are completely customizable, are excellent, too.
Cons
The program is great on laptop/desktop, but making changes on a phone is a bit tricky, at least with the configuration my company uses. It is also too easy to accidentally move an appointment by mistake when using the phone version. My only other complaint is the drop down "support" menu, which is directly above the "Today" button, which I need to click many times a day....the support menu will drop down and cover up the "today" button as you scroll over that part of the screen. Other than that, it's pretty much perfect!
Response from EZnet Scheduler
Thank you so much for your review, Susan! We are so glad to hear you are doing well and have benefited so much from EZnet Scheduler.
Thank you for providing feedback on the program as well and bringing your particular issue to our attention-we will be looking into it.
Please let us know what we can do for you in the future!--JG
We are currently working on an updated version of the EZnet Scheduler which will allow for easier use on mobile phones
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good software for basic scheduling needs. Not too fussy, though is sensitive to appoinment...
Ability to view, track, and manipulate schedule online has been a huge help to our customers. It is also extremely helpful having the ability to quickly and easily update appointment statuses as they happen.
Pros
-Appointment Status drop-down selection
-Appointment email reminders are extremely helpful
-Screen navigation and view manipulation
-Helpful export feature
-Ability to select multiple instructors for a single appointment. Makes meetings schedules much easier.
Cons
-Buggy and easy to break. Once broke down the entire server because I accidentally put an end time to occur before the start time. Shut the whole site down.
-Can't run any usable reports, such as amounts of time spent by different instructors for specified date range and appointment status. Currently must be counted manually.
-Frequent loss of appointments. Disappears for no apparent reasons. Will be scheduled, shows on screen, then few days later or so, customer shows up with hand written appointment card. No appointment on schedule.
-Updating customer info has no affect on any existing appointments scheduled for customer. Must update the client in the database, then go and find every occurring scheduled appointment for said customer and update manually. Previous software updated all appointment occurrences with one update.
Response from EZnet Scheduler
Dear Caitlin,
Thank you for your feedback and review. I am sorry you experienced some difficulty with your scheduler. Please help me under what reports you need so we can help you. We can customize any report for you and in many cases we can show you how to run the report you need. A report can be created that will not require manual counting . I will be asking my customer service manager to reach out to you to better understand your concerns so we can correct it for you. Thanks again for your feedback. It is very important to us.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
works ok, lots of bus
overall, it works, and it's free.
Pros
it is free and is HCFA certified for healthcare use
Cons
Has lots of silly little bugs ie if you schedule a patient for a series of multiple visits, say every friday at 9:30am for 12 appointments, it goes ahead and schdules every single friday at 9:30am- even though the office may have previously blocked out certain fridays as being closed or even though some of those days may be hollidays and therfore be closed. The software doesn't warn you that the patient can't be seen on those days, since the office is closed or the doctor is out on that specific date. It should give you a heads up and let you decide if that appoitnment should still be added anyway.
Response from EZnet Scheduler
Hi Frank-
Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
Top EZnet Scheduler Alternatives
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fair
It's fairly simple to use. It's really not great, but it's better than nothing. It's a shame we have devoted so much time to this particular software, I would love to see it upgrade itself and transform into a "can't live without" program.
Pros
I love the use of notes when booking appointments. The drop-down menu for tagging multiple people is also a plus.
Cons
It's 2022 and this software doesn't have an app. It is hard to use on a cellphone browser. In Today's world, a company needs to be flexible. This software does not fit into that category. Frankly, it's been too long for it to NOT have an app, and seems like there could be better alternatives.
Response from EZnet Scheduler
Thanks Jaime for your review and letting us know where we can make improvements. We are in the middle of adding some new features and shortly after that a new interface. We agree we need an app and are putting that together and is on deck. We can make adjustments to the mobile experience. Please contact our customer support team at 888.959.7475 and let us know what areas in particular so we can make those adjustments. We do want to be that "can't live without" tool and we think the new two-way text feature as well as our Kanban feature, IntelliVu digital job board are steps in that direction--as well as an upgrade to our interface.
We appreciate your continued support and loyal business. We are making enhancements and want to make sure we deliver that "wow" experience you mentioned.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
It's called Ez for a reason!
I would say for the simplicity of the product it lives up to what we need. There a are a few tweaks we need specifically for our business but I am happy with the product.
Pros
When trying to find a simple system to input jobs to see which tech has what job, to see how full or lacking in appointments we were. We found EzNet's price and flexibility to be head and shoulders above the rest.
Cons
When viewing out to see the month calendar you cannot read the screen. It is difficult to see how the full month looks. Week to Week is decent but the monthly is unreadable.
Response from EZnet Scheduler
Thanks Jeremy for your review and business. We appreciate you. We're always adjusting the product based on customer feedback so will take your comments to heart and to the team. We are in the process of preparing to release new features including Enhanced Text Messaging (two-way texting) which is integrated directly into the Calendar and IntelliVu digital job board, a Kanban feature with drag and drop capability to help improve workflow. If you're interested in being part of our beta testers,. please contact our support team at 888959.7475. Thanks again!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Mecanics
Pros
easy to use to book jobs for mechanics . Can schedule different jobs to different mechanics
Cons
only thing is when trying to book on lunch time doesn't allow you
Response from EZnet Scheduler
Thanks Billie for your review. We're so happy to hear you like the ability to schedule different jobs to different mechanics. We think you'll be excited to learn we are in the process of releasing two new features. IntelliVu digital job board enables a Kanban view and we've created drag and drop capability so you can track the progress of each job. Enhanced Text Messaging is two-way text messaging which automatically updates the appointment status in the Scheduler.
If you're interested in participating in our beta release, please contact our customer support team at 888.959.7475 to be a part of a select group of customers to use these features first.
To override the blocked time, click on any open time slot, edit the appointment with the start time, date, and end time and date (on the top left). When you select "save" the system will prompt to "force save the appt". Select yes and you will then override the blocked time. Call 888.959.7475 with any questions. Thanks again!
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
EZ Scheduler Review
Primarily positive. As the administrator and primary user that sets the blocks and exceptions up, it's sometimes time consuming to put them in and get them in correct in one session.
Pros
It is easy to move the appointments around and being able to limit access for certain users to read only or they aren't allowed to override scheduling parameters
Cons
I find that with our part time employee it is difficult to change her availability around of appointments. If she's off several random days a month I have to individually put in the exceptions and frequently I have to re-do them until I get it just right. I feel like that part could use some major improvement, also having the calendar show the changes without having to exit view the calendar and then go back to edit if it's not correct.
Response from EZnet Scheduler
Hi Tasha, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Industry: Mental Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Easy to use, great customer service
Being able to reschedule by email with customers. The price is very good for number of reminder we need to send out per customer.
Pros
The software is simple to use. I like the email response option for customers to cancel or rescheduled appointment if needed. That feature really cuts down the time when needing to reschedule that appointment and simple to complete by email. It is easy to take a provider off the schedule when needed with minimal time doing so. It is very easy to adjust the schedule as needed as well.
Cons
I wish the text reminders would send out the first name for appts or initial of first name with last name. We have several children in one family and they usually have to call and see which child is to be seen. That would be my only feedback on how to improve features.
Response from EZnet Scheduler
Tarin,
Thank you for your review. We can help you with the text reminders displaying the first name and last name of the appointment. There are a few ways we can do this so please contact Scot and we will fix this issue for you. Thanks!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Serves my purposes very well with only a few limitations
Greatest benefit is that I have my schedule available to me on my mobile device anywhere I go and I can make changes or schedule new appointments quickly and easily.
Pros
I like that this software is cloud based and that any changes from any device are automatically updated.
Cons
I wish that the software could handle patient accounts. I also wish I could click on a name and then be able to see everything about that patient including past and future appointments and account information.
Response from EZnet Scheduler
Dear Doctor Schellenberg,
Thank you for your review and feedback.There is a method within the customer database to review appointment history, future appointments and notes. If this is what you are looking for, please reach out to customer service so we can show you how it works. Thanks again for your feedback since we are always working on improving our scheduler and your experience.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
best scheduling software
Pros
I've been using EZnet for many years. Very good software to use daily and to store appointment and service records
Cons
still can improve on ease of text notifications
Response from EZnet Scheduler
Thanks Jose for your long-time support and your feedback. I'm excited to let you know we are releasing a new version soon that will include Enhanced Text Messaging which is two-way text messaging that automatically updates the appointment status in the Scheduler. Plus, we'll be releasing IntelliVu digital job board which is a Kanban view with drag and drop capability to track the status of appointments. If you would like to participate in our beta release, please contact customer support at 888.959.7475 and we'll add you to the select list.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
EZ allows us to schedule 7 studios within three locations and is visually so simple use!
Simple and easy to use for our needs.
Pros
Visually it's super easy to determine what reservations we have, what's available, color code them so I know what is what.
Cons
It doesn't alert you if there's a double booking when putting in recurring reservations. So if I'm booking 6 months I have to click each week to double check I didn't overlap with another reservation.
Response from EZnet Scheduler
Hi. Jylian,
Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We do see a benefit in reading comments from clients who have taken advantage of what our scheduler can do for thier company. In regards to your comment about "alerts," I will be sure to have one of our experts reach out to you regarding this concern. In the mean time, If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com.
Thank you,
Mike
- Industry: Government Relations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Some good but most really bad
If the web support actually takes the time to help fix our problems, we can be more satisfied using the product.
Pros
It is good as far as using it for scheduling purposes. The different types of views are fantastic
Cons
We have the assessors calendars that we view daily for community assignments and every so often it resets too see all calendars and we would have to set it up again. it is a inconvenience to whoever is scheduling for the day.
Response from EZnet Scheduler
Hi Jessica,
Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Industry: Human Resources
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
EZ Net USse
Overall it is useful so I can see the rest of my teams schedule
Pros
It was user friendly, able to see other teams activity
Cons
When I initially started using this software it was great...now over the last few months, I get kicked out after almost each use, it pixels and kicks me out, it isn't as user friendly as it used to be. I've tried reaching out to support with no assistance
Response from EZnet Scheduler
Hi Nakisha-Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Outdated
For the price we pay, we have access to very limited features.
Pros
Served the purpose we needed it to for a while.
Cons
Software seems very outdated and not very functional or user friendly. Unnecessarily complicated to use and does not have important built-in features such as auto-saving, auto-replies, or easy online scheduling.
Response from EZnet Scheduler
Jesse thanks for taking the time for your review. I know we've addressed your concerns via email separately. I want to confirm we are in the process of adding new features, functionality, and also updating the look and feel. The auto save feature is available. Please contact our customer support team at 888.959.7475 if you would like us to show you how to set that up. In our upcoming release, we are introducing two-way text messaging integrated into the Scheduler. We're also introducing IntelliVu digital job board which enables a Kanban view to track projects in your workflow. If you are interested in our beta release, please contact our customer support team. Thanks for your feedback and know we are working hard to improve the Scheduler and add more features.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Multi-user friendly!
We have had a very positive experience with [SENSITIVE CONTENT HIDDEN] and his crew. We would recommend using this scheduler!
Pros
This software is multi-user friendly. Since we have at least three people making appointments at a time, the real time updates are essential.
Cons
My only wish is that multiple emails can be used to send appointment confirmations. Many of our clients ask for that.
Response from EZnet Scheduler
Thank you so much for your review, Jennifer! We are so glad to hear you are doing well and have benefited so much from EZnet Scheduler. Please let us know what we can do for you in the future!--JG
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Customer rep has been very helpful and responsive to questions.
Pros
The ease of use for the customer and for our internal staff is a must and you nailed what we need. We just renewed for another year.
Cons
On occasion there seems to be a glitch in sending an email to the customer, but I know recent upgrades to the system seem to have things on track again.
Response from EZnet Scheduler
Hi. Tammy,
Thank you so much for your recent comment about our Eznet Scheduler. We take pride in what our powerful system can do for companies like yours. In regards to your concern, yes, we are always revamping the site so you should see many improvements. I will forward your concern to a specialist to check the issue. Please be patient as we are currently revamping our system. If you don't mind, please share the link below. www.eznetscheduler.com.
Thank you for choosing EZnet Scheduler!
Thank you,
Mike
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Works well for auto repair shop scheduling
Excellent support from staff, reliable product.
Pros
Customer notifications, interactive confirmation through email, clear visual presentation in day or week mode, color coding appointments.
Cons
Month mode is less detailed and seems jumbled.
Response from EZnet Scheduler
Hi Matthew,
Thank you so much for taking the time to leave this great review. We really appreciate your business.
Thank you for providing feedback on the program as well and bringing your particular issue to our attention.
Please let us know what we can do for you in the future!--JG
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review of EZ net
Hi, really only my negative feedback is that it's difficult to reach someone, and get an immediate answer. Other than that, we are really happy with it!
Pros
Straight forward, easy to use. Dependable.
Cons
We use it a lot for data collection, so more features to specify demographics could be nice.
Response from EZnet Scheduler
Hi Leslie, Thanks for the feedback on your experience with EZnet Scheduler. We sincerely appreciate your insight because it helps us build a better program.
If you have any more questions, comments, or concerns, please feel welcome to reach back out as we would be more than happy to assist.--JG
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Very useful!
We were able to have an online booking system for students that it's easy and fun. Also the ability to book events/classes with ease and less time consuming but with more efficiency.
Pros
Easy to navigate. Click and drag feature. Colour coding. Recurrence of events. User database. Report options.
Cons
Not having the ability to do external bookings choosing first the day and time for users who do not have access to the calendar.
Response from EZnet Scheduler
Hi. Ana,
Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We are very pleased about your recent positive comment. But, regards to your concern, I will be sure to forward that question to a specialist. Please be patient as we are revamping our system. In the mean time, If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com.
Thank you,
Mike
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ez net scheduler
Pros
I like the quickness and ease of the software . It is easy and accessible from anywhere.
Cons
I dont like how I have to force save a time slot that is obviously open
Response from EZnet Scheduler
Hi Patricia,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Thank you for providing feedback on your experience using the program as well and bringing your issue to our attention.
Please let us know what we can do for you in the future.---JG
- Used Daily for 2+ years
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Review Source
This just works so good that we take it for granted.
It can be a challenge to do initial set up for a person like me with limited computer skills. The customer support is great is always very helpful though
Pros
It is very user friendly when it is all set up the way you want it. It never fails. updates are done with little or no down time.
Response from EZnet Scheduler
Dear Tim.
Thank you for your great review! We are now working on a simpler setup wizard to make it easier to setup a new scheduler. I appreciate your feedback and will keep you posted on our progress.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Very Helpful
I love it
Pros
easy and reliable it is to use no non-sense
Cons
should be able to have space to see additional appointments in the same allotted spot.
Response from EZnet Scheduler
Hi Johnny,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Thank you for providing feedback on the program as well and bringing your particular issue to our attention.
Please let us know what we can do for you in the future!--JG
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great dispatch program
Pros
ease of customizing to your business needs. Easy to view at a glance. Price s very affordable. No updates to purchase. very simple to learn
Cons
No ios app for iPhone/ipad. System logs you out too quickly, I leave it open on my desk top and have to log back in numerous times each day.
Response from EZnet Scheduler
Brock, Thank you for a great review and comments. We just completed a major upgrade to our program which will allow us to provide a IOS and DROID app. Standby the app is in progress.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Software
excellent
Pros
EZ Net has been very user friendly which was the most important to me. We would be lost without it.
Cons
There are a few what seem like extra steps just to get to find a client.
Response from EZnet Scheduler
Dear Jean,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future!--JG
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Add Ease to Your Day
Pros
Ease of use. It is very accessible and the learning curve was minimal.
Cons
I like all aspects of it. I have no issues with it at the moment.
Response from EZnet Scheduler
Sharon--Thank you so much for taking the time to leave your review. We really appreciate your business.
Thank you for providing feedback on your experience as well.
Please let us know what we can do for you in the future!---JG
