User Reviews Overview
About Fishbowl
Fishbowl is the #1 manufacturing and warehouse inventory management software! Its powerful inventory control system gives your small or midsize business the exact tools needed to transform your inventory management and scale your...
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- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great Extension for QB userrs
It provides more than enough capability for small & medium size manufactures & distributers with fraction of cost of regular ERP. If you are QB users and you have inventory, order or purchase management, this is what you need.
Pros
This software is easy to use and easy to deploy. Great extension for QB users. It can also connect Shopify, Amazon, Ebay, Shipping management such as Shiprush, etc.
Cons
In Inventory, you have 2 types of materials: Part and Product. This is somehow confusing.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sales, Point of Sales, Inventory, & Manufacturing
It has been very positive from the beginning. Support has been great as well as my sales manager.
Pros
Can be used in multiple locations via server. UPS integration. Accurate inventory control
Cons
None to speak of. Every program will have it's pluses and minuses. Overall great value for the investment.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Functional but Complicated, Expensive but Unrefined, Capable but Rigid.
Overall, the Fishbowl program is decent. It is capable of doing almost all of what they claim, but the day-to-day usability is clunky and unrefined. It is as if they only stay on the development/conceptual side of things and never test their product daily. If they were to address the issues that I outlined that relate to the user experience, I would more confidently feel that this product would be more worth its large price tag. Until then, It remains difficult to recommend this product to others.
Pros
I like that this program allows your company to do a lot, as long as you know how to do it. It has also helped our company create more rigidity and procedure (Whether we wanted to or not).
Cons
I do not like that we have paid over $30,000 for a program that has basic functionality issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. They are not always detrimental, but the accumulation of these small issues results in a program that you wouldn't believe costs what it does. Quite unfortunate.
Another common issue that we face is the program's habit of freezing constantly. From what I have learned from support, the program does this on purpose to protect the database from data loss, but what it results in is our Sales guys needing to restart our POS program CONSTANTLY. Literally, on almost every transaction, their "Checkout" program freezes and they need to force quit and reopen. Our purchaser has also often been in the middle of a large PO, and the program freezes, requiring a restart and loss of that whole PO.
Speaking of the POS side, their "Checkout" program is not great at all. It experiences all of the aforementioned issues but is also just a program that feels like they don't work towards improving at all. On top of that, they don't even integrate with any other POS programs or companies that work for basic retail applications, so we currently don't have an alternative.
Reasons for Switching to Fishbowl
We chose Fishbowl because it the functionality and capability that they claimed to have, as well as their unique kitting feature.Top Fishbowl Alternatives
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Fishbowl best tool Available Market
One of the best product available in the market. The single tool has various features which is quite commendable.I recommend everyone to use this product .
Pros
Supply management,shipping management,order based system and it's quite simple to use.
Cons
Still don't find any major bug or issue on this. I assumed it's a one of the best product available in the market. The single tool has various features which is quite commendable.I recommend everyone to use this product

- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall my experience with Fishbowl has been positive, it has evolved a lot since we started...
Pros
From an administrator standpoint it is very easy to implement and maintain. From a end user standpoint it is very easy to train new Fishbowl users, all modules are designed with the end users ease of use in mind. Technical Support personnel are very knowledgeable and usually isolate and fix and issues quickly.
Cons
I wish the reporting side of Fishbowl was more robust, Home Care Industries is a manufacturer they rely heavily on making sure raw materials are on hand or on order to meet customer orders. Having a true MPS or MRP as part of Fishbowl with be a great enhancement.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Too Expensive, Unintuitive, and Aesthetically Unpleasing
Pros
It meets our basic needs for manufacturing and sales.
Cons
The flow from the creation of a sales order to the fulfillment is flawed. If a customer pre-pays, we have to artificially fulfill the order, export it to QuickBooks, charge the customer through QuickBooks, then manually notify the fulfillment department to release the purchase order to UPS.
Alternatives Considered
inFlow InventoryReasons for Choosing Fishbowl
Manufacturing needs were not met using InFlow.Switched From
inFlow InventoryReasons for Switching to Fishbowl
Allows inventory management for manufacturing purposes.- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fishbowl Survey
It has the potential to be a really strong entry level MRP if the reporting and label design/printing functions are improved to allow users to create their own reports and labels inside Fishbowl instead of having to bolt on third party software.
Pros
The entry and setup are easy to use. It is a pretty simple MRP.
Cons
The reporting and label creation/printing capabilities are weak and cumbersome. There is no PLM functionality. It would be nice to setup prototype BOMs and then walk that product through a workflow that saves all of the changes, revisions and approvals throughout the product history.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Fishbowl is wonderful.
Overall, I’ve had a great experience with fishbowl.
Pros
Great management software that lets me manage my warehouse with ease.
Cons
A little pricey, but well worth the cost. This is a great software.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
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Review Source
Easy Sales
Pros
It makes sales and asset management very easy to use.
Cons
No cons till now. I am not a very frequent user still.
- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Fishbowl Review
I loved my overall experience, as it improved my online business
Pros
I loved that this made me look at tracking my inventory in a new way
Cons
I thought there were a lot of features I ended up not using very much
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Fishbowl Manufacturing Software has proven an invaluable inventory management tool for our...
Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system . In this time especially , we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping.
Pros
Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. The variety of modules allow close monitoring of essentially every aspect of
physical asset tracking . With Fishbowl we can organize warehouse parts inventory , print labels,and
organize purchase orders which organizes our supply side. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory .
Cons
Fishbowl Manufacturing software at this time time requires the use of a server which we had to supply .
In exchange for all other features , we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. This requirement may not suit all smaller companies.
Reasons for Switching to Fishbowl
We selected Fishbowl Inventory Management software over alternatives for its comprehensive module options which allow for a complete organization of our office and warehouse now optimized with a primary consideration to sales output and production. We could not ask for more in this area of business operations.Response from Fishbowl
Thank you for taking the time to leave this review, Louis. We appreciate your business and are happy to know that your experience has been satisfactory.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Fishbowl has been great for us as a small food manufacturer
Overall, good experience - we needed a tool like this and it meets our needs for being SQF and USDA Organic.
Pros
Fishbowl helps us maintain all lot tracing records, re-order points, and sales and purchase orders. It makes audit time much simpler!
Cons
There aren't as many reports as I would like and it isn't very intuitive to setup - we had to hire an outside expert.
Alternatives Considered
WherefourReasons for Choosing Fishbowl
It was too difficult to prepare for an audit.Reasons for Switching to Fishbowl
Customer service and overall capabilitiesResponse from Fishbowl
Thank you for taking the time to review your experience with our company, Jessi. We appreciate your feedback! We are glad to hear your experience has been satisfactory and will look into improvements based on your suggestions as well.
- Industry: Electrical/Electronic Manufacturing
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Review Source
We totally regret the purchase!
Pros
The Part & Product feature works fine.
The Calendar function is good.
This guy (can't say his name) was the ONLY PERSON that should not take the blame for a bad customer support. He was excellent and I am very thankful to him!
Cons
Everything, or pretty much everything.
Customer service is TERRIBLE, really, I am not exaggerating, it is the W O R S T P A I D customer service I've ever seen, looks like that they are your customer instead.
Glitches, you will find MANY glitches! After 7 months using it and having issues with my inventory quantities day after day, month after month, I came across to a discrepancy in my inventory numbers that I was sure that wasn't a human error, got (miracle) on hold with their support team and what happened?
"This is a glitch in your database that we can't solve, what YOU(yes, we, the customers) will have to do is to start a NEW database, from ZERO"
And guess what?
"Oh, by the way, you CAN'T import SO's that were already fulfilled/shipped(that means that we LOST our HISTORY of everything that we sold from the past 7 MONTHS!)"
Do you think they helped me to import data to the new DB? No they did not, they simply stated that this is unlawful and they would not be helping me on the process.
Plus, but not least, you CAN'T, as well, import fulfilled PO's, meaning that you also loses the history of your purchases! (like, dude, seriously?)
Everything above is part of my recent issues, pretty much all that had happened around 09-01-2016 - 09-15-2016
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Let's talk about scanning (yes we also did the mistake of purchasing the scanner and Fishbowl GO).
Mind you that I am not even going to talk about the promises that were made in terms of fulfilling our needs and stuff, so you can assume that everything I am concerned about, it's just because we've spoke about it before purchasing it.
Scanning(Fishbowl GO) is SIMPLE, that's the word.
If you need to scan order's(doesn't a matter if it's a SO or PO) by boxes, FORGET ABOUT IT, the system will bring over the total amount of pieces/boxes that you are supposed to receive right after the first scanned bar code. What I want to say with that is that you ARE NOT ABLE to scan orders by boxes, having the sum of everything at the end, and THEN matching with the order.
Police actions
Pretty much everything in the system can be changed, when comes to dates, memos, SO's, PO's, etc. But Fishbowl won't hold a tracking of who has changed it, it simply won't. That's a big deal for us, and I believe for the majority as well.
UOM - Conversions
Be careful when setting UOM's and Conversions, this can REALLY screw up with your inventory!
Training
DO YOURSELF A FAVOR AND TAKE NOTES ABOUT THAT - IT'S REALLY IMPORTANT!
They will usually provide you with a 12h (the basic package) support, which will be also used to train you.
Along the way with Fishbowl, pieces of information were given to me in a monthly basis. Meaning that I did not have someone that would come to me, study our needs deeply and work with it.
Instead, I had to "play with it(as per what they told me to do)" and find errors, problems, situations where I'd need support with, in order to get an answer.
YOU MUST KNOW exactly what you need, you must let them know it, and you must BOTHER them in order to get information. They will simply careless if you have a big issue.
It took me about 6 months to fully (if I really do understand it) understand the software, and it was VERY painful. I don't even remember how many times I took the blame for errors that I came to realize that weren't my fault, but fishbowl's lack of information (or misleading information).
I would not be writing all that if I was even a bit happy with the purchase, my life has been a nightmare since we bought it, mind you it was 7 months ago. The software isn't that bad, Fishbowl's consultants are the problem, or it's company's culture.
Do yourself another favor, look trough all the bad reviews in here, it's very easy to manipulate good reviews, but the bad ones you cant. Make sure you have everything explained, and PLEASE, use the 30 DAY MONEY BACK GUARANTEE to dig into the software, even if you have to create fake SO's and PO's to test it, even if you have to spend 8h/day during the whole month working on it, but DO IT, I assure you that it will help A LOT to really find out if that works or not for your company.
I hope that you understand that this is a review of a very, very, VERY disappointed customer, and that in any situation I'd dispose myself to screw a company like that if I wasn't right.
I hope you read it all and wish you better luck than what we had! :)
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Review Source
North Park is a 3rd Party Logistics and Contract Packaging business, specializing in light manufacturing, warehousing, and B2C shipping services. We provide each customer the service and attention only the 'big guys' get at other fulfillment houses.
Our search for a new Inventory/Manufacturing software solution was prompted by our move away from a warehouse operation towards a 3rd party solution for small to medium-sized businesses, that are outgrowing their current warehousing capabilities.
Prior to using Fishbowl Inventory, we used 'MS Dynamics AX' (think 'GP' on steroids). Our management team has had decades of experience using everything from BaAn and SAP to high-end custom systems, and even home-grown customized solutions.
We chose Fishbowl Inventory primarily based on value, integration w/Quickbooks, and ease-of-use.
We've been running for more than 3 years, currently running ver 13.2 Manufacturing, Salespoint and Mobile Warehouse. We highly recommend staying updated with the current version, as improvements and features are continually being added.
Initial install and implementation took us less than a full day, including import of Customer, Item, BOM, etc. from QB. User training took a week or so for all our team to be up and running well enough to use it in live production. (Only one of us spent any time in the demo.)
For the most part, Fishbowl is simple and intuitive to use. There are very few places or processes where the desired next step isn't obvious. However, we've found many useful tips & tricks that we benefit from greatly, and most would have been learned with onsite training, but we declined initially because of our extensive background with other systems.
Customer support has been absolutely fantastic for us! We use the Live Chat option as first contact, and only rarely need to resort to phone calls. Despite the recorded phone tree that is standard today, Fishbowl's is about as short as it can be and still direct your call to the right group. Once there, it's always leave a message and wait for a call-back; but I've always gotten a call within 2 hours (usually less). For truly urgent needs, I've always been able to call back, get the operator and get in touch with Support that can at least identify the issue and suggest some troubleshooting I can do while awaiting Technical help.
In 3 years we've only had 1 instance of down-time due to system failure and that was resolved and we were up and running in 2hrs.
Biggest benefits of using Fishbowl for us are ease of implementation and use; power/reliability of the system; manufacturing capabilities (only shortcoming there is full MRP/CRP/ERP modules for planning, but for our size and complexity it does surpisingly well).
The biggest shortfall of Fishbowl for us is Reporting. The nature of our business doesn't lend itself well to many of the standard informational reports (operational reports are fine). However, Fishbowl is ODBC compliant, their reporting platform is open source (similar to Crystal Reports, but a bit steeper learning curve), and if you're not comfortable with SQL there are several 3rd party options for customizing reports.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Absolute Ripoff
Ignore any of the positive reviews they are clearly lies placed by the company. Notice how only the negative reviews mention any specifics. If you can adopt this software to fit your business needs, you will quickly find it is not a scalable solution whatsoever. The software allows for minimal to zero customization and requires to follow every step of their preset workflows. The product is essentially an open-source, i.e. free, database packaged with a one size fits all schema and a slow and clunky front-end. They include an open-source reporting platform (iReports) and market it as having fully customizable reporting. Yet they do not support this free reporting platform and barely support getting it connected if you're patient and don't mind waiting up to a week for answers. They also sale a completely impractical mobile interface that will quickly make anyone prefer to run over to a computer before trying to navigate their handheld device software. It could NEVER be used by someone operating a forklift.
This product is a complete RIPOFF targeting a great group of suckers, i.e. businesses without the financial or technical acumen to move beyond the world of QuickBooks. Before you spend $50,000 on a bad, bad, solution think about return on investment and whether your business plas to grow. Then find one of the many scalable ERP systems that can be implemented for the same price, even if it takes a little longer to get setup. Better to get by with spreadsheets for 6 months and have a real solution down the road then waste time and resources in solution that if you're lucky enough to get to work, you will outgrow in a year. THIS SOFTWARE SUCKS A !!
Pros
The 2016 front end looks slick. There is an API, but it will cost you more to hire a progammer to figure out how to integrate with it than to just get better softwate that plays better.
Cons
THE SUPPORT IS HIDEOUS, THE MOBILE APP IS USELESS, SALESPEOPLE ARE LIARS
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Intuitive manufacturing, inventory control and distribution software.
Overall, I am satisfied with purchasing the Fishbowl software for manufacturing bill of materials and inventory management. Have only been using for approximately one year but so far it seems much easier to use compared to the previous software that we used. We have only used the out of the box software. All other software's we use always required special programing which was always a hassle and large expense.
Pros
The ease of set-up and use of the manufacturing process. Very intuitive and do not need to spend a lot of time training new people to use. Once we set up, new users can begin working with very little guidance.
Cons
The training was good, but for a startup additional training time would be good after we are up and running. After the initial training I only heard from someone when they wanted to sell me something additional. No follow-up calls, emails or communication to determine if there were any additional questions or concerns. With software I always felt that good prompt support is essential. I still have issues with the QB accounting integration, and I receive zero support from FB.
- Industry: Electrical/Electronic Manufacturing
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Review Source
Did not work out
Pros
Customer support is thorough when you are able to reach them.
Software was very easy to understand and implement. There are a few valuable stock reports.
Data module allows you to write your own SQL queries.
Cons
1. IT issues
a. Having to reset company server every Sunday. As per IT department, this is a known issue on Fishbowl’s end with no plans to fix
b. Having to reset fishbowl server every day due to export failures. Again, known issue.
c. The client stalls on our staff daily. Just this past week, collectively we've had to kill the application 40 times due to random lock-ups. This is not an issue on our IT department's end.
d. Our quickbook's database has increased tenfold due to the amount of exports fishbowl has made over the last three years. Manuvering in Quickbook's is now a nightmare here in Canada since users are unable to compress the database anymore.
2. Internal Control
a. No audit trail as it relates to changes to SKUs, POs, SOs, changes to inventory valuations
b. Inability to lock down PO and SO items after they are issued
c. Inability to police SKU creation. We need users to be able to create SKUs and submit to management for approval. Once approved, the SKU details are locked down. Fishbowl's user account control is VERY limited.
3. Reporting
a. Poor inventory reporting – not able to view listing at a specific date. Fishbook’s workaround does not reconcile to the quickbooks ledger since the report is only a snapshot and not an actual valuation at that date.
b. Not able to customize views on reports such as POs, SOs, etc.
c. Inventory days aging calculation is flawed. If I move inventory to another location, it resets to zero. That is not how days in inventory is properly calculated. Fishbowl can’t calculate this measure since historical values are not stored. Same with GMROII.
d. Inability to create custom reports to track measures such as inventory performance and turnover. Historical carrying cost data is not stored.
4. Poor integration with Quickbooks
a. If SKUs accounts were not correctly mapped, a change must be made in both fishbowl and quickbooks after the fact. If we were able to police SKU creation properly, this would rarely be an issue.
b. Live inventory valuation in Fishbowl almost never agrees with ledger and I can’t figure out why.
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Review Source
Not Recommended - Please Read
During the planning stage, we identified a key shortcoming in Fishbowl's capabilities, for which we devised a work-around. That was a sign of things to come, as Fishbowl's limitations have since forced us to develop cumbersome operational procedures in order to avoid abandoning our investment in the software. The alternative would have been, and still is, to invest in costly custom development.
You may read and hear that Fishbowl can do things. The best response to such a claim is "Show me exactly how it's done."
Pros
About Me: 10+ years of programming, web development, database design, jack-of-all-trades IT.
Fishbowl Use:
7 months total, including full implementation and continuing support, now delving into internal custom development
Before you even try Fishbowl's software, make VERY detailed flowcharts of your existing and ideal processes. Then, locate and read every single page of their forums. Then, read every page of their Wiki. I'm serious; it isn't that long, and the internet doesn't contain much information about Fishbowl, for reasons unknown. As you read, compare the available options VERY carefully to your list of requirements. If none of those pages tells you that you CAN do a certain thing in Fishbowl, then you CANNOT do it. Fishbowl's marketing mentions what it can do in no uncertain terms.
Cons
It is telling that one of Fishbowl's developers, Israel Lopez, co-founded a company called FishBooksPro, which provides support and custom programming services for Fishbowl and QuickBooks.
Fishbowl allows you to take payment via credit card, interfacing with QuickBooks Merchant Services, but there is no way to associate a payment with an order. This example of a nearly-complete feature set is representative of the shortcomings that you will encounter when using Fishbowl.
Our Fishbowl server software began freezing several times each day, after upgrading from v11.7 to 12.2. "Reinstall" was FB tech support's first response. How do you suppose upper management in my company will receive that 'solution'? My next step will be to find out how to clear Java caches manually (outside of Control Panel), which I'll try before reinstalling.
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Review Source
I work for a full-service dental laboratory, which is a bit of a unique application for this software, and we have been using Fishbowl for about one year. Since our completed products are all custom made to patient specifications, we purchased Fishbowl primarily to organize and track internal inventory and consumption. We knew from the start that there would be no off-the-shelf solution for our situation, but we hoped that from what we had seen, we would be able to find enough work-arounds to get it doing close to what we needed.
If anything, it has made the inventory management process even more arduous. While Fishbowl offers a lot of options, and will probably work very well for a more typical business, it is not a good solution for more complex situations. It simply doesn't have the flexibility. The only way to remove items from inventory is via cycle count (which leaves no record of consumption) or via sales order (which means that all of your Parts also need to be listed as Products, and you will need to do a lot of unnecessary paperwork just to maintain accurate consumption reports.
The barcode scanners and label printer we ordered from Fishbowl are also antiquated devices, and we are unlikely to be able to repair them if anything goes wrong.
What has been most disappointing about this system by far is the customer support. The live chat feature is their saving grace - the hours are very reasonable and the queue has generally been quite short. However, there seems to be a massive amount of turnover in the company - nearly every time I contact them, I end up talking to someone different, and have to re-explain all of our problems and our situation before I can get to the issue at hand. The communication at their level also seems insufficient (on multiple occasions, I have gotten different several different answers from different people) and the quality of training for their agents seems to be low as well. Poor grammar and spelling from live chat agents, inability to answer basic questions or provide further support in lieu of an immediate answer, and an often bored tone of voice over the phone.
Overall, Fishbowl has been complicated, difficult to use and has caused more problems than it has solved. We still feel like we're in a transition phase and will hopefully reap more benefits long term, but a warning to other businesses with a lot of internal consumption or other unique features - make sure you get a very thorough demo and vocalize exactly what you need from the system. Further, bring someone in for on-site training if you do intend to purchase this software.
- Used Daily for 2+ years
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Review Source
Positive. Fishbowl performs its functions efficiently
It replaced a very old and unreliable product. By integrating with QuickBooks, we greatly expanded the candidate pool for our accounting department. We were able to grow our business with lower growth in staff.
Pros
The user interface allows new users to become proficient quickly. The ability to incorporate bar codes and product images is helpful. It is a great substitute for the Inventory module of QuickBooks if you need to do a lot of kitting and assemblies as well as calculating landed costs for imports.
Cons
Report writing/modifying is cumbersome. End user is captive to Fishbowl or 3rd party authors. There should be more flexibility akin to Quickbooks for users to add/subtract columns of data as well as filtering by multiple criteria. Most filters are all/everything or just one Customer, Vendor, Part Number, etc. We also had to have custom reports created for some very basic inventory management reports - FB's main purpose. More end user input should have been/should be sought
EDI implementation is possible, but through 3rd party providers and automating order processing is limited.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fishbowl Is a Highly Functional Software Service
We currently use Fishbowl to manage our inventory, process payments, and manage customer accounts. We are looking to expand and utilize many other integrations for web store and asset tracking capabilities.
Pros
The support team is always ready to dive into your database file and find the root cause of issues in your environment.
Serialization and product tracking is very functional and allows us to obtain important history on each item sold
Reports have high customization options and with a little SQL programming knowledge you can virtually get any information you are looking for out of the database.
Cons
Growing pains in the earlier years of Fishbowl was a little difficult but many of these have gone away after they switched from Firebird to MySQL platform.
It is a little expensive.
Response from Fishbowl
Thank you for leaving us this review, Nathan. We appreciate you taking the time to give us some feedback on your experience here at Fishbowl. We are happy to hear that it has been satisfactory for your company.
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Review Source
RUN AWAY FROM FISHBOWL AS FAST AS YOU CAN
We have been working with fishbowl for well over 2 years now. We have had tons of issues from slow performance, to the software just crashing, to upgrades not working right. The most recent upgrade made it so every thing we did took 4 mins to respond. Fishbowl took about 4 hours just to get back to us because the customer service is the worst ever. Then they blamed it on us and our environment until I told them to take our file and try it on their end. They then said there was a bug with the software. They took awhile to figure it out and promised us an update later that night. After being at work late with others trying to get through our work there was still no update. I called the next morning (about 20 times) with no answer. When I got someone to call me back (after emailing some vp with threat of legal action) they said the update was up the night before (lies as I had checked at least 15 times). Then I was told they were not answering the phone because they were having a party to celebrate the patch which "fixed" our issue. After we got it updated the issues was better but still there. The patch also broke our ODBC connection which we needed to do just to integrate because they claim it works with quickbooks but really doesn't. Then we had to spend more money on redoing a custom report that no longer worked. The list goes on and on with all the other problems we have had and workarounds we have created. We are a growing company and inquired about new users. Beware after the initial purchase any new users will cost you about 2k each. I have never seen such horrible customer support and such a badly designed piece of software. They do one thing well and that is sell you a bunch of lies until your in to deep and just say we are going with it and maybe it will get better. Please Please do yourself a favor and find something else. Even if you pay 5 times as much for a custom inventory program in the long run you will save. The loss of money and time spent fighting this crappy software is unreal. Oh and the compensation they offered for us being down a day and half was 2 hours of training which we haven't even gone through our initial training package because the staff has no clue how to use their product. I knew more after playing around with it for 5mins than our training did and we paid for him to fly out and do an in house training.
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Horrible Company, they use to be good now they are just completely useless
This company use to be good, now the software crashes constantly including Fishbowl anywhere, they want us to pay for hosting and constantly pay for services. In the past, it was working fine but now is just completely useless, don't waste your money and find something better. Once Fishbowl didn't export properly, good luck with your quickbook data as it will throw all your accounting off.
Pros
If you do simple wholesale, this is fine if you don't need their support.
Cons
1) Constantly crashing and supports wants money for bunch of error codes when doing export to Quickbook
2) Tons of data always didn't get exported and FB is no where for help
3) Can't pull accurate report on inventory valuation summary, excel export is garbage and hard to sort, can't sort valuation summary by date, and all reporting feature are just bad
4) They will ask for a lot of money when their software constantly crashes and hard to reach anyone to help
5) Very difficult to use for manufacturing such as selecting bill of material and etc.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Company Review
Excellent
Pros
Ease of use but especially the customer service. the employees are very knowledgeable of the product and how it should be used.
Cons
I really do not have one . If there is a problem I can always count on customer service to assist.
Alternatives Considered
NetSuiteReasons for Switching to Fishbowl
PriceResponse from Fishbowl
We appreciate you taking the time to leave this kind review, Tonya. We are so glad to hear that your experience with our customer service team has been satisfactory. Thank you for your business.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Outstanding Logistic management Software
Fishbowl has been outstanding for our business special with to manage stock and inventory it helps us to have a better management better stock control, we are happy with our experience with Fishbowl.
Pros
All the features for the stock control, to tack the stock the full range of reports the customize dashboard. The purchasing and sales has great functionalities that make the management easy also it is easy for the user.
Cons
When i have stock take i find difficult to note have some feature to support or make it easy, the only option is the cycle count file export and import.