User Reviews Overview
About Uber Freight
Since 2005, leading brands have trusted Uber Freight TMS to streamline their operations end-to-end, from procurement and execution to visibility and payments. With Uber Freight TMS today, shippers and their logistics partners can...
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- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Uber Freight simplifies logistics for the small business
It’s been great and I hope it expands
Pros
It’s ability to easily coordinate shipments on a mobile device when you are on the go
Cons
Sometimes the shipping times and options do not fall within the desired delivery
- Industry: Design
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
review 28
Overall, Uber Freight is a useful tool for shippers looking for a convenient and flexible way to book and track trucking services. However, it may not be the best option for shippers with unique shipping needs or those located outside of the United States.
Pros
Convenience: The app allows for easy booking and tracking of shipments.Flexibility: Shippers can book a truck for a specific date and time, or for immediate pick-up.Competitive pricing: Uber Freight claims to offer competitive rates for shipping services.Access to a large network of carriers: Uber Freight partners with a wide range of carriers, giving shippers access to a diverse range of options.
Cons
Limited service area: Uber Freight currently only operates in the United States.Limited commodity options: The platform primarily focuses on dry van freight, and may not be suitable for shipping certain types of goods.Lack of transparency: Some shippers have reported issues with communication and transparency when it comes to booking and tracking shipments.
- Industry: Furniture
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Low Class
We had a very interesting experience, after shipping 71 loads, all of a sudden a few hours before a truck was to show up they needed all the paperwork filled out again, credit app etc. we had 3 loads all going to the same place and they defaulted on 3 loads, we now have to get these recovered last minute, I will be looking elsewhere to get my loads covered
Pros
Ease of web and tracking was always nice
Cons
We never really had any issues before this incident
Top Uber Freight Alternatives
SupplyShift
- Industry: Primary/Secondary Education
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
As long as this app exists I will use it
The part I like the most is the driver and passenger safety. Anything wrong we can complain and we have a good feedback!
Pros
The application is easy to use, if you don't remember the name of the address, it also has a way for you to locate yourself on the map.
Cons
Sometimes it happens that you unintentionally put the wrong destination or departure location. And I can't change it if the driver has already accepted the race
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
user friendly
Pros
Reload options are very helpful and make it very easy to keep the trucks moving.
Cons
Organization of the reloads and their pickup times frames from previous delivery
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Unreliable, but cheap
It works well if you are open and flexible with pickups, and have no problems rescheduling your load an hour before the appointment time.
Pros
Cheap rates and interface is easy to use and schedule.
Cons
Because the rates are so cheap, the appointment confirmation is unreliable. There is no notification until an hour before the scheduled pickup that they could not find a driver to take your load. This is costly to the warehouse, as the resources are spent preparing the load.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
The perspective from a freight forwarder
You get what you pay for. Uber is cheap, which means they are paying the drivers less than they could be making elsewhere, and the avalanche of disappointment continues to flow downhill.
I want to root for Uber Freight because it is the closest thing the US has to Huolala, a similar app in China. That service is excellent! But if you look at the B2C Uber, the future looks like they will continue to try their hardest to pay their drivers the least possible amount while spending their profits on anything other than supporting those who move their freight.
I hope I am wrong with this as they continue to grow. But I will suggest to anyone thinking about using them to do what I recommend all of our customers do. Take 1-2 of your non-urgent shipments, and test them with them. See how things go.
Pros
Many of our customers use Uber Freight, and some ask us to handle the bookings and arrange the pick-ups. Uber Freights app is just about as useful as ordering a car on their B2C app.
It is incredible, the rates are often below-market pricing, and few competitors in this space have made a booking app this easy.
And that is about all the pros I have.
Cons
When Uber Freight works, it is like magic. But most of the time, we see driver cancellations, too late, too early, or any issues.
Usually, anytime our clients use Uber Freight, we work with them to arrange 1-2 shipments, and then they stop using them altogether. Their app does a tremendous job making a great first impression, but once it comes time to fulfill unless you can have loose pickup and delivery times, good luck relying on them.
- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Fast and secure!
One of the best service delivery platforms. Practical, fast and very safe. I highly recommend!!
Pros
I like it because it is fast, safe and has a very affordable price.
Cons
It has happened a few times that the service is canceled and this is bad for those who are waiting or especially for those who are in a hurry.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Nyc
Pros
Because it is esy use and helpful and good
Cons
It is clear and easy service and best quality
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Agility and Convenience
I used to spend an average of 45 minutes to pick up and drop off some packages, and this application makes me send packages from the comfort of my living room, and they arrive in 15 minutes, that is, more convenience
Pros
it saves me time, I send packages almost daily, in my city the traffic is intense so this service speeds up my work
Cons
sometimes I get a little confused following the gps
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
2 loads to load issues
Just started working with Uber Freight, booked 2 loads, go to pickup and HEB refused to release load, tried to communicate with Uber and got passed off to 2 to 3 different people to resolve the issue. Uber could not resolve the issue and left us holding the bag. 2 days wasted. Power only loads are misleading.
Pros
Nothing, very unprofessional , support personnel English is bad and they cannot resolve issues they have created
Cons
Ability to communicate. Failure to understand load instructions
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
uber
Pros
very helpful to avoid danger at night after parties
Cons
sometimes is quite expensive for just a quick travel
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
satisfied customer
overall good
Pros
Very intuitive and practical application
Cons
Regarding drivers who constantly cancel races
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Uber
Pros
Confiabilidade e segurança durante todo o trajeto.
Cons
Demora para achar Ubers à disposição no momento necessário.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Ótima
Minha experiência ótima
Pros
Preço e agilidade para solicitar o serviço.
Cons
Deveria ter uma bag para colocarmos a mercadoria.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Negocios
Pros
es muy bueno para que sea mas rapido el envio de mercaderias en supermercados o tiendas, para facilitadad del trabajo, comodidad y que sea mas rapido
Cons
no tengo quejas, es bueno el producto de servicios
