User Reviews Overview
About Uber Freight
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- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Uber Freight simplifies logistics for the small business
It’s been great and I hope it expands
Pros
It’s ability to easily coordinate shipments on a mobile device when you are on the go
Cons
Sometimes the shipping times and options do not fall within the desired delivery
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
All owner operator in trucking need this app
It’s been a good overall experience and I would recommend this app
Pros
It’s help you plan out your load not just for a day or two but for a week no other load board offers that at this time.
Cons
So far I have nothing to say negative about it I feel it’s a very good and easy app to use plus it free!
- Industry: Music
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Uber freight review
Best to send all your product to destinantion in the world
Pros
Best logistic for entreprise and all user to deliver product end to end
Cons
Fast to receive product in the world available for many oders
Top Uber Freight Alternatives
- Industry: Sports
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Worst customer service and reliability in freight
I had 2 trouble-free loads in 2020, but since then have had nothing but stress, hassle and expensive damages from this company.
Two separate loads at separate times where the driver didn't show and UBER Freight did nothing about it and left my order hanging open for days with no movement and poor communication. I ended up just canceling and booking elsewhere.
The final straw was when I booked a simple load across town (7 miles) and the driver managed to overturn drums that were securely strapped. 14 years of shipping these drums and I've never had a single instance of damage. I had reports of poor vehicle conditions from both the origination and destination points and a route map that showed he literally drove in circles over the course of the 3 hours he took to travel 7 miles. The driver lied about the timing saying he had to wait for a dock and was sitting outside when no dock appointment was required. He said the damage occurred at the drop off by the destination staff. UBER denied my claim.
WORST customer service EVER.
Pros
Low cost compared to alternatives and easy to use platform for booking.
Cons
Cancelled loads without notice. Little information or help from staff to re-book cancelled loads - they pretty much just tell you they will let you know when they find a driver and then radio silence.
TERRIBLE claims process when there is an issue. Will side with the carrier even if you have proof and all they have is the word of the driver that created the problem. You can pretty much assume you won't get a dime.
- Industry: Primary/Secondary Education
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
As long as this app exists I will use it
The part I like the most is the driver and passenger safety. Anything wrong we can complain and we have a good feedback!
Pros
The application is easy to use, if you don't remember the name of the address, it also has a way for you to locate yourself on the map.
Cons
Sometimes it happens that you unintentionally put the wrong destination or departure location. And I can't change it if the driver has already accepted the race
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Many Excuses
It was good pay out on TUESDAY & THURSDAY.Since the new system change my company has had so many hassle to get payment
Pros
It gives my company another set of loads.And they paid out on Tuesday and Thursday.Which was very convenient.
Cons
The low rates and the lack of agent not having enough knowledge to assist you.The pay out change to the new system.And not processing documentation correct delaying same-day payout.
- Industry: Furniture
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Low Class
We had a very interesting experience, after shipping 71 loads, all of a sudden a few hours before a truck was to show up they needed all the paperwork filled out again, credit app etc. we had 3 loads all going to the same place and they defaulted on 3 loads, we now have to get these recovered last minute, I will be looking elsewhere to get my loads covered
Pros
Ease of web and tracking was always nice
Cons
We never really had any issues before this incident
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Unreliable, but cheap
It works well if you are open and flexible with pickups, and have no problems rescheduling your load an hour before the appointment time.
Pros
Cheap rates and interface is easy to use and schedule.
Cons
Because the rates are so cheap, the appointment confirmation is unreliable. There is no notification until an hour before the scheduled pickup that they could not find a driver to take your load. This is costly to the warehouse, as the resources are spent preparing the load.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
The perspective from a freight forwarder
You get what you pay for. Uber is cheap, which means they are paying the drivers less than they could be making elsewhere, and the avalanche of disappointment continues to flow downhill.
I want to root for Uber Freight because it is the closest thing the US has to Huolala, a similar app in China. That service is excellent! But if you look at the B2C Uber, the future looks like they will continue to try their hardest to pay their drivers the least possible amount while spending their profits on anything other than supporting those who move their freight.
I hope I am wrong with this as they continue to grow. But I will suggest to anyone thinking about using them to do what I recommend all of our customers do. Take 1-2 of your non-urgent shipments, and test them with them. See how things go.
Pros
Many of our customers use Uber Freight, and some ask us to handle the bookings and arrange the pick-ups. Uber Freights app is just about as useful as ordering a car on their B2C app.
It is incredible, the rates are often below-market pricing, and few competitors in this space have made a booking app this easy.
And that is about all the pros I have.
Cons
When Uber Freight works, it is like magic. But most of the time, we see driver cancellations, too late, too early, or any issues.
Usually, anytime our clients use Uber Freight, we work with them to arrange 1-2 shipments, and then they stop using them altogether. Their app does a tremendous job making a great first impression, but once it comes time to fulfill unless you can have loose pickup and delivery times, good luck relying on them.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Nyc
Pros
Because it is esy use and helpful and good
Cons
It is clear and easy service and best quality
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
user friendly
Pros
Reload options are very helpful and make it very easy to keep the trucks moving.
Cons
Organization of the reloads and their pickup times frames from previous delivery
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
worst app to plan your loads
worst experience ever. i will never use them again
Pros
i do not like it, we lost an appointment
Cons
they do not compromise on the loads, and they what to reschedule.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
2 loads to load issues
Just started working with Uber Freight, booked 2 loads, go to pickup and HEB refused to release load, tried to communicate with Uber and got passed off to 2 to 3 different people to resolve the issue. Uber could not resolve the issue and left us holding the bag. 2 days wasted. Power only loads are misleading.
Pros
Nothing, very unprofessional , support personnel English is bad and they cannot resolve issues they have created
Cons
Ability to communicate. Failure to understand load instructions
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
lack of communication, terrible customer service!
Pros
It was easy to use overall, rates were pretty low low though, but some of my drivers still preferred booking with UF
Cons
They suspended my account without a warning and never replied my emails. I've worked with UF for a year then out of nowhere account suspended even though my score was perfect. the outsourced customer service is terrible, not helpful, they don't know what is what when you call them.
- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Fast and secure!
One of the best service delivery platforms. Practical, fast and very safe. I highly recommend!!
Pros
I like it because it is fast, safe and has a very affordable price.
Cons
It has happened a few times that the service is canceled and this is bad for those who are waiting or especially for those who are in a hurry.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Agility and Convenience
I used to spend an average of 45 minutes to pick up and drop off some packages, and this application makes me send packages from the comfort of my living room, and they arrive in 15 minutes, that is, more convenience
Pros
it saves me time, I send packages almost daily, in my city the traffic is intense so this service speeds up my work
Cons
sometimes I get a little confused following the gps
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
uber
Pros
very helpful to avoid danger at night after parties
Cons
sometimes is quite expensive for just a quick travel
- Industry: Textiles
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
It’s a great free trial experience.
Overall my experience has been good. I used a free trial but once my business picks up more I may sign up.
Pros
I can easily coordinate shipments on my phone. It’s easy, fast, and affordable! I like that!
Cons
Uber freight doesnt count the hours the driver is using. So the delivery times are not always correct
- Industry: Apparel & Fashion
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Best for Freight
Pros
The safest freight process which ensures delivery in timely manner.
Cons
We still did not found any least option about this.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
satisfied customer
overall good
Pros
Very intuitive and practical application
Cons
Regarding drivers who constantly cancel races
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
A critica sobre um app que esta se desvalorizando
Horrivel., o app até hoje não fez meu restorno do meu dinheiro
Pros
A facilidade de achar veiculos proximos
Cons
A covardia que muitos motorista faz não finalizar a corrida e coloca que não foi paga a corrida. para mim isso e um roubo e o app seria melhor se ajeita-se esse caso
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Uber
Pros
Confiabilidade e segurança durante todo o trajeto.
Cons
Demora para achar Ubers à disposição no momento necessário.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Ótima
Minha experiência ótima
Pros
Preço e agilidade para solicitar o serviço.
Cons
Deveria ter uma bag para colocarmos a mercadoria.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Negocios
Pros
es muy bueno para que sea mas rapido el envio de mercaderias en supermercados o tiendas, para facilitadad del trabajo, comodidad y que sea mas rapido
Cons
no tengo quejas, es bueno el producto de servicios