User Reviews Overview
About RingCentral Contact Center
RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet...
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- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very pleased
We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number
Pros
This is an industry standard and has all the basic bells/whistles for communication control
Cons
the GUI could use some work. It is easy to use with mtiple folks, could be better
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Review of Product Software
RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success
Pros
The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.
Cons
We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Delays in the call quality, terrible customer service, and extra charges
Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud.
As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract.
When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.
Pros
It seems like it has a lot of options in its feature sets.
Cons
There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.
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- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great for internal communication
Positive overall! Great way to communicate with others you work with who you're not physically with during the day.
Pros
Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.
Cons
I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Very functional
Definitely worth using!
Pros
We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.
Cons
The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
RingCentral allows me to make phone calls from home
Pros
RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!
Cons
When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.
- Industry: Investment Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ring Central Review
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Pros
It is very easy to use and is very reliable.
Cons
The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great tool but has some glitches.
We use this daily and really enjoy it when it is working properly.
Pros
You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors.
Cons
The system goes down when the internet is having issues unlike landlines.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Excellent software for Call center industry!
Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.
Pros
Reports are so easy to run, accurate data and fast response.
Cons
Interface, could be better, needs to refresh and be more dynamics.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Ring Central at Ease
Pros
THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy.
Cons
i have not dislikes about this software.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Worse than free options like Google Voice
Pros
It's one of the lower priced voice services and gives us a company line that multiple employees can theoretically receive calls on.
Cons
There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application? I mean, who would ever need to call out I guess? It will dial your cell phone then dial the person you dialed from the desktop application as a work around - that's pretty weak since FREE services like Google Voice, Skype and DialPad have done this for over a decade.
Also, about 50% of my calls go straight to voicemail. Weird huh?
So no calling out, and 50% of of incoming calls are missed. Nice.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
A must if you're using Ring Central Phone!
Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions.
Pros
The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.
Cons
The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets.
- Used Daily for 2+ years
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Review Source
We have been using Ringcentral for over ten years. We have multiple lines including a fax...
Pros
Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.
Cons
I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
We mainly use for faxing. It is easy to use/navigate; I really haven't had any issues.
Easily send and receive faxes without having to worry about the confidentiality of the information included in the faxes.
Pros
Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through.
Cons
A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly.
- Used Daily for 2+ years
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Review Source
Ring Central Contact Center Review
Pros
Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!
Cons
I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Solid VOIP App but not Always Consistent
Pros
Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.
Cons
Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day.
Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Switched from Google Voice
Super happy using this software for call and text communications.
Pros
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Cons
None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ringcentral Contact Centre/Customer Support is excellent!
The multi-level IVR enhances and connection music elevates the image of my law firm.
Pros
The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.
Cons
I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
poor customer service
poor level of knowledge with agents on the phone, difficult to understand phone agents.
Pros
sounded attractive, price was reasonable, had good reviews mostly
Cons
not the easiest system to use, customer service was dismal
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
RING CENTRAL
Pros
THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.
Cons
THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Ring Central I grater Starter VIOP for Small Businesses
Pros
It was easy to setup and use on a daily basis.
Cons
It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Ring Central
It certainly gets the job done but I wish there were a way to get the job done easier and faster.
Pros
I like the fact that this software integrates into Windows pretty smoothly. When I click a telephone number from the web, the dialogue box prompts me to dial the number with RingCentral as opposed to other software on my machine.
Cons
I'd like to have the option to automatically dial numbers rather than manually click each telephone number as I work in telecommunications and it would make my job easier. There is other software that can do this and I am not sure why this one does not give me the option (or this option is not apparent in the context menus). I also think the overall user interface can be reimagined and simplified - make the most important and most used features easier to access than those that are rarely every used.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Online faxing
It has been great
Pros
We use this product for all our faxing and the consistency of service is great.
Cons
We've used ringcentral for over 3 years and I have not had any issues.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very Good Price
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Pros
The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better.
Cons
The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Streamlined UI and Easy Function
Pros
Easily read and understood user interface, intuitive really. Straightforward and the desktop app is convenient.
Cons
Customer Support is based out of the US, a little tricky to understand the reps but they were still able to handle issues efficiently and effectively.