User Reviews Overview

About Sortly

Sortly Pro is a cloud-based inventory management solution that caters to small and midsize businesses across various industries. Key features include activity tracking, location tracking, inventory management, barcoding and audit...

Learn more

Feature ratings

Value for Money
4.2
Features
4.2
Ease of Use
4.5
Customer Support
4.4

Browse Sortly Reviews

278 of 278 reviews
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Luke
  • Industry: Sports
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/06/2023

Absolutely a must

Pros

Sortly was very clearly made by people who actually use their product, unlike other software

Cons

I can’t think of anything besides taking a step to help me organize my own inventory.

Response from Sortly

Hey Luke,

We are so happy you find Sortly easy to use and thank you for the glowing review!

If you need any assistance with organizing your inventory, please let us know at [email protected].

Replied 27/06/2023
Ty
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 02/07/2023

Helpful inventory management app that could use some "tweaks"

Pros

Sortly has made it extremely easy for me to track and order my inventory. I also appreciate the fact that their support team puts up with my many questions and responds in a timely manner. Very glad I started using Sortly!

Cons

The only gripe I really have with Sortly is the lack of integration with UPC scanning and desktop versions. "quick actions" are only reachable through the mobile version which is our main way we send, move, sell and receive items. Having a bluetooth scanner hooked up VIA wired (not bluetooth) would be a great addition to this application ( i feel i have most issues due to a bluetooth connection/ bluetooth scanner..my remedy would be using a usb cord from my POS UPC scanner which works much better but since these features are only available on the mobile version, there is no place for me to plug the usb in and the app just does not accept it wired). Other than that, sortly has been great.

Reasons for Switching to Sortly

The UPC scanning for mobile devices was the original reason I wanted to try Sortly.

Response from Sortly

Hi Ty,

Thank you for taking the time to review Sortly! Your feedback is very important to us. We're happy to hear that Sortly is helping you stay organized and that our support team is exceeding your expectations!

I'll pass your feedback about USB handheld scanners along to our Product team.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected]

Replied 18/07/2023
Patrick
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
2
Ease of Use
5
Customer Support
4

3
Reviewed on 26/06/2023

Culinary ingredients

Sortley has savaged my old paper notebook mess of doing biweekly ordering.

Pros

The easiest way to control my inventory daily

Cons

Alerts are not cleared automatically after you reach minimum amounts

Response from Sortly

Hi Patrick

Thank you for taking the time to review Sortly and provide your feedback. We are happy to hear that the app has replaced your previous method of inventory management!

Please email [email protected] so we can look into your alerts concern and answer any questions you may have.

Replied 27/06/2023

Top Sortly Alternatives

Billy
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 30/06/2023

Great Simple Inventory Product

Very good, a few tweaks and it would be perfect.

Pros

It's nice and simple for small business' to count stock in and out with ease.

Cons

I'd like it if we could take out a "kit" or "pack" out of stock at 1 time - take multiple items out removing 1 item. it also costs quite a lot for multiple users.

Response from Sortly

Hi Billy,

Thank you for taking the time to review Sortly! Your feedback is very important to us. We're thrilled to hear that Sortly is helping you stay on top of things.

I'll pass your feedback about Bundling & Kitting along to our Product team.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected]

Replied 19/07/2023
Andru
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 20/06/2023

Event.Cruises - Sortly at Sea

Sortly was a good addition to our tech, we've been growing each year and part of our challenge has been quickly inventorying and packing our loadouts for sailings. Essentially we take inventory, prepare the load for US Customs inspection then take it aboard a cruise ship for an event. On the final day of sailing we also have a mere 2-3 hours to tear down and repack everything we've brought aboard so being able to scan or search items by name to have the crew place it in the right case has made it much easier to accomplish.

Pros

Scanning and searching to easily build the inventory and then repacking using search.

Cons

Pricing is pretty high for us, sometimes the scan of barcodes doesn't work right or returns the wrong products linking to something random on Amazon.

Alternatives Considered

Microsoft Excel

Reasons for Switching to Sortly

Barcode scanning for inventory and searchability.

Response from Sortly

Hi Andru,

Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.

We would be happy to explain a bit more about how the scan and lookup feature works. You can email [email protected], and we can assist!

Replied 19/07/2023
Julia
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/07/2023

Overall satisfied with Sortly

Overall Sortly has significantly improved our laboratory's inventory management by providing a user-friendly platform, efficient tracking capabilities, customization options and convient mobile accessibility.

Pros

Sortly is a user-friendly interface. It's functionality for keeping track of kits is excellent. It is available as a mobile app, which is a major advantage. The notification system helps us stay on top of important tasks, such as monitoring expiration dates og restocking kits. It sends reminders and alerts.

Cons

Barcode scanning limitations: In our laboratory we utilize kits from various manufactorers, each with their own unique barcodes. It would be beneficial if there was a seamless integration between Sortly and these barcodes, enabling us to effortlessly scan them and instantly view the quantity of kits available. Moreover, it would be ideal if Sortly could automatically capture the expiration date of the oldest kits, streamlining the process of tracking and managing expiration dates.

Alternatives Considered

Microsoft Word and Microsoft Excel

Reasons for Switching to Sortly

Because it was much easier.

Response from Sortly

Hi Julia,

We appreciate your wonderful review of Sortly! It's great to learn that it has aided you in staying organized and productive. Your feedback means a lot to us.

I'll pass your feedback about bundling and kitting to our Product team.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected].

Replied 11/07/2023
Mark
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 29/06/2023

Sortly for Hotel Inventory Management

We are not using all the features of Sortly by any means but has proven the perfect solution for what we need which is managing and controlling our inventory and ensuring we always have the stock we need on hand. I do think that the Advanced plan should have more than two users included.

Pros

We use Sortly to control our stock of amenities and supplies for rooms and it is a simple and straightforward tool for that purpose. It was easy to set up our inventory and the minimum level fields and tags make reordering straightforward and the price makes tracking the value of inventory very easy. Being able to upload a number of photos eliminates confusion over which item is which.

Cons

Only 2 users on the Advanced plan is not very generous compared to competitors. 5 would seem to be a fairer deal

Response from Sortly

Hi Mark,

We greatly appreciate you taking the time to review Sortly! It's fantastic to know that our app has helped you maintain efficiency and organization.

I'll pass your feedback about plans and pricing to our Leadership team. You are able to add additional users to your Advanced plan. If you would like to do so, please reach out to us at [email protected]!

Replied 30/06/2023
Nico
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 30/06/2023

Great product

Pros

Easy backoffice with easy and fast implementation. No more missing parts thanks to alarm levels for low qty with an automatic mail.

Cons

For a basic field user, the increase/decrease of parts is too far hidden. A start screen with just 2 buttons to add or remove parts and a next screen with a scan and qty field could be useful.

Response from Sortly

Hi Nico,

Thank you for taking the time to review Sortly! Your feedback is very important to us. We're thrilled to hear that Sortly is helping you stay on top of things.

I'll pass your feedback about the UI along to our Product team.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected].

Replied 19/07/2023
Scott
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2023

Great Product - Would be Perfect With a Few Additions.

An invaluable tool, that saves us money by eliminating guess work when purchasing and ensuring cash is in the bank and not needlessly on our shelves.

Pros

Extremely user friendly interface, cost effective inventory manangement using either mobile phone, desktop or iPad. Puts Inventory management into all of our team members hands at a minimal cost.Makes purchasing stock efficiently a breeze with csutomisable PDF inventory reports, that make extremely good shopping lists.

Cons

Sortly is missing some features that would make it perfect for us. Ability to scan in cases which update the individual quantities.Kits or BoM, Scanning a SKU Barcode reducing the correct quantity of all parts.Integration with Xero Inventory management, which would allow syncing of realtime parts pricing for example.

Response from Sortly

Hi Scott,

We are so happy that you are enjoying Sortly and appreciate you taking the time to submit a review!

I've passed your feedback along to our Product team for review and if you have any other feature requests, please let us know at [email protected].

Replied 28/06/2023
Ali
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/01/2019

Great platform, but still needs work

I am a home stager and after trying several other inventory platforms, Sortly Pro was my favorite. I am frustrated with some basic features that it lacks, but overall, it does what I need.

Pros

I love that it is simple, user-friendly, and very ascetically easy to use.

Cons

There have been several simple updates that I have requested to customer service. I think for a program specifically designed to track inventory, specifically inventory that moves from location to location or customer to customer, then all inventory should have a 'home' or 'original destination' file so that when it is done at a location or customer then you simply click 'home' and them item goes back to it's original file. For example, I have upwards of 20-30 items that go to a client at one time. When they get returned to my inventory, I have to manually send them back to their original folder one by one. Yes, I can do bulk move, but I have nearly 100 'original destination' folders because all my inventory is categorized in folders. So I have to move the sofas to the 'sofas' folder and the lamps to the 'lamps' folder etc. I would like to be able to 'bulk select' and 'move to home folder'. Also, the option to drag items from one folder to the menu on the left would also help expedite daily actions.

Angela
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/06/2023

Inventory management in one simple app that works for mobile devices

Uploading our inventory from excel to Sortly was easy. Sortly allowed us to set inventory limits for notifications as well as item expiration dates which is very helpful for our clinic.

Pros

As a clinic manager in a university setting, I looked around for a software program to meet our inventory management needs. I like that Sortly is an affordable program and it allowed us to easily integrate our inventory system from excel into the app. It simplified our inventory management and was efficient & time saving for our clinic faculty, staff & students to see what inventory was at hand. Sortly provides instant access to inventory quantity for the entire academic department. Sortly allows us to set expiration dates for our items and sends us alerts on expiring items so that our clinic can be OHSA compliant at all times.

Cons

Sortly does require a time investment to learn to navigate all its features and functions, but the Sortly support team is responsive.

Karen
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 30/06/2023

Staging inventory management

We are able to move and add to inventory on the go without being in the warehouse. Or select inventory for our next staging job without being in the warehouse.

Pros

The ability to make a quick photo and add an item to inventory on our mobile phone is necessary to our use of Sortly.

Cons

We move inventory in and out on a daily basis. There are too many steps to move an item, especially if you found that Iitem by searching for that category. For instance, if I search for "chair" and there are several chairs to move to a new house, then I can only move them one at a time. If you don't search for an item you can move multiple items at one time.

Response from Sortly

Hi Karen,

Thank you for your amazing review of Sortly! Your feedback is very important to us.

You can move items in bulk to make the process easier and more efficient! We have instructions here: https://help.sortly.com/hc/en-us/articles/360016384492-How-to-Bulk-Edit-Items-and-Folders.

If you have any questions, please feel free to reach out to us at [email protected]!

Replied 19/07/2023
Katie
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/06/2023

Helped us Sortly out some problems!

It's helped us sort out our tool sign-out process, manage uniform inventory, and will eventually become a house for our shop inventory items to help prevent expensive year end write offs for unaccounted for inventory.

Pros

Being able to move some pencil and paper processes to one simple app is convenient. We're do not have a high-volume of inventory that requires constant monitoring, rather it keeps everything in one simple place. It allows staff in house or out on site to view what items we have and where they're located before making the trip back to pick it up.

Cons

I do feel that it is a bit pricey for limited number of individual users that can have access.

Response from Sortly

Hi Katie,

Thank you for taking the time to review Sortly! Your feedback is very important to us. We're happy to hear it's helped you stay efficient.

I'll pass your feedback about pricing and plans to our Leadership team.

Don't hesitate to reach out if you need anything at [email protected]!

Replied 19/07/2023
Sal
  • Industry: Graphic Design
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2023

6 Months in and still love it

Been super smooth, and my employees actually use this one!

Pros

Easy of startup and a great app. User interface is not overly complex and adding pictures is a plus, it's all very easy.

Cons

More pricing options on the products. Multiple sources and inventory date.

Response from Sortly

Hi Sal,

Thank you so much for rating Sortly; we are happy to hear you are loving the software!

I've passed your feedback about pricing to our Leadership team, but if you have any other feedback/questions, please reach out to us at [email protected].

Replied 27/06/2023
Lisa
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/06/2023

Benefits of Sortly

As working in maritiem ( marine maintenance service) you have a billion small spare part which we used to not be able to keep track/count on .. with the help of using sortly, the stock is always on point . Also with providing the clients the spare parts it is always more clear what goes where ( with the help of moving items into new created folders- hence no missing parts anymore - amazing! )

Pros

The product is really easy to use, with a few days you get a hang of it! amazing new updates constantly, which makes it even better all the time!

Cons

Until now I just have one con, which is the handscanner system.. if it could be used with handscanners that also have a +/- system it could be used more easily in a bigger wearhouse.

Brandon
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 26/06/2023

Review for Telecommunications Inventory Management

Great overall experience. Application runs smooth. I have yet to dabble with the scanning features

Pros

This product greatly helped us track a wide array of different telecom equipment. I found your product through a recommendation from a colleague last year and have been using Sortly since then to track our inventory. This have been a vital tool in being able to track equipment going to several different sites and all details that go along with the equipment.

Cons

One functionality that would be nice to have is the ability to create multiple items of the same model # with different serial numbers without having to use the "variance" feature. However, I am not a programmer and have no idea what goes into creating applications like this. The "variance" feature works great and is only a minor inconvenience. Another addition I would like to see is the ability to pull a report for a specific tag within a folder or to pull a report based on a search parameter. For instance, we have multiple install locations for a certain job type and unless I created an individual folder for each location I am unable to pull an inventory report for a specific site, even though I create tags for each install location and can use that tag to search for the equipment I need to look up.

Justin
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 20/06/2023

Best Inventory System on the market!

I really needed a system that could track my inventory of parts for our crawl space business. I checked all the others on the market, but Sortly had features that came with the initial purchase that were add-on features on others you had to pay extra for. If you want a great system to control your inventory and where it's going, get Sortly!! Can't beat the price either!

Pros

I love the fact that my project managers and myself can glide through checking our inventory with our crews with just the scan of a QR code!

Cons

There needs to be more versatility on how you can control the settings, and maybe a way to lock a folder so nothing goes in or out of the folder to help not having it placed into the wrong folder by confusion.

Response from Sortly

Hi Justin,

Thank you for taking the time to review Sortly! We're thrilled to hear that Sortly is helping you stay on top of things.

I'll pass your feedback about folder settings along to our Product team.

Don't hesitate to reach out if you need anything at [email protected]!

Replied 19/07/2023
Daniel
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/06/2023

Good buy

So far, very good

Pros

Easy to us ans has many useful features. We totally recommend this product.

Cons

Maybe customized reports according to our needs

Response from Sortly

Hi Daniel,

Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.

We do offer custom reports on our Ultra and Enteprise plans! You can read more here: https://help.sortly.com/hc/en-us/articles/13315338711835-Custom-Reports.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected].

Replied 19/07/2023
Amanda
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 27/06/2023

Helpful for Food Pantry

Pros

Sortly is user friendly and works fairly well for the purpose of keeping track of inventory for our church food pantry. It is easy to adjust quantities, monitor pricing, and helps us keep track of our spending. The ability to generate barcodes is great for counting items.

Cons

It is a challenge for us not to have the barcodes link to Sortly without paying a higher fee. As a nonprofit, offering charitable services, our budget isn't best used for the increased expense. It is time consuming to hand count a list of barcode numbers to update inventory.

Response from Sortly

Hi Amanda,

Thank you for taking the time to review Sortly and we are happy it's working well for your food pantry!

I've passed your pricing and plan feedback along to our Leadership team. If you need anything else, please let us know at [email protected].

Replied 28/06/2023
Sharon
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 23/06/2023

Interior Designer Use

Pros

I use Sortly for inventory because it is so easy to use. The photo section is an added bonus. It's so nice to snap a picture of what I've purchased for instant recall when designing for a client.

Cons

Sometime Sortly runs a little slow when adding items.

Alternatives Considered

Quickbooks Online

Response from Sortly

Hi Sharon,

Thank you so much for taking the time to review Sortly! We are glad to hear you find the app easy to use.

If you are having any issues with slowness in the app, please let us know by emailing [email protected], and we will look into this for you.

Replied 26/06/2023
Paul
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 20/06/2023

Love this Program

It has been a huge help to me. It's an extremely valuable tool.

Pros

I love being able to share my inventory information instantly with my sales reps out in the field.

Cons

Generating reports and exporting information is a little cumbersome but still OK.

Response from Sortly

Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected]

Replied 19/07/2023
Will
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2023

Ease of implementation and use

We have been able to maintain a much tighter control on our inventory. Great product!

Pros

The company I work for had a less-than-ideal solution for managing inventory - an Excel spreadsheet. I was able to import all fields directly into Sortly and create a live inventory for our sales and service divisions. Now we're not scrambling to figure out what we have and what we need.

Cons

The QR code system is a little confusing on label reprints, but it's a very minor issue.

Response from Sortly

Hi Will,

Thank you so much for your amazing review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected].

Replied 30/06/2023
Elie
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2023

The best App for inventory management!

My overall experience is extremely positive, very easy to use and very efficient!

Pros

Very easy to setup , use and customize !

Cons

Initial inventory buildup may take a long time.

Response from Sortly

Hi Elie,

We truly appreciate you taking the time to submit your excellent review of Sortly and that your experience has been extremely positive!

We hope we continue to deliver this experience to you, and if you need anything else, please let us know at [email protected].

Replied 27/06/2023
Tim
  • Industry: Utilities
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2023

Great Application, easy to use and set up

Excellent

Pros

Easy to use, update , track and list items

Cons

Limited plans , it would be nice to have more plans to choose from where you can state your needs on the application and it can give you a price based on that.

Response from Sortly

Thank you for your amazing review of Sortly! Your feedback is very important to us. We're thrilled to hear that Sortly is helping you stay on top of things.

I've passed your feedback about plan options to our Leadership team.

If you have any questions, suggestions, or need further assistance, please don't hesitate to reach out to us at [email protected].

Replied 30/06/2023
Blair
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/07/2023

Roofing and Sortly

Overall Sortly has fixed a massive gap in the day to day operation of our warehouse and communication to job sites.

Pros

Sortly has been a great tool to keep track of stock movements between our warehouse and job sites. Allowing the team on site to know what stock is in the warehouse and then allocting the required stock to a job.

Cons

With sortly the printing of barcodes is a bit on the difficult side. It would be great to be able to print directly from the app.

Response from Sortly

Hi Blair,

We appreciate your fantastic review of Sortly! It's great to know that our product has helped you stay organized and productive.

You can print directly from the app! If you'd like more information, please let us know at [email protected].

Replied 11/07/2023
278 reviews