User Reviews Overview
About SAP SuccessFactors HXM Suite
SAP human capital management (HCM) solutions enable a more flexible, engaged, and resilient business by strengthening the employee experience with cloud HR solutions across core HR and payroll, time and attendance, talent...
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- Industry: Tobacco
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Manage your Human Resources Efficiently
As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically.
Pros
I. Easy to use and very user-friendly for the HR guys as well as for the employees.
II. Specific role creation as of the role profile ( ensuring proper delegation of authority).
III. Real time update of the HR data.
IV. Performance management system.
V. Hiring or contracting and leaver management.
VI. Compensation and benefit management.
VII. Identifying the development needs of the employees and prioritizing the training program for the top loss.
Cons
I am extremely happy with this software and didn't find anything that I would not like.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Review for SAP SuccessFactors HXM Suite
Pros
One stop best software for HR that provides amazing employee experiences and manages multiple segments to workforce. It has most advance workforce management features.
Cons
I believe that functionality wise it needs an improvement, there should be a timely software updates and The data visualization is less.
- Industry: Chemicals
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Really consider whether you need your HRIS and Talent Management system to be one in the same
If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors.
Pros
SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics.
Cons
Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient.
Top SAP SuccessFactors HXM Suite Alternatives
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Vast range of features
Pros
Successfactors satisfies the need of modern talent management.Excellent features in one cloud solution.Can be easily integrated with other solutions.
Cons
Successfactors is slightly on expensive side.It is not easy to find admins.
Alternatives Considered
Workday HCM- Industry: Oil & Energy
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Single source of information for HR management
They improved the user friendliness of the system with final update. I find it effective since I lead a team of 50+ professionals.
Pros
I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc.
Cons
Sometimes I face with difficulties to use the system on mobile.
- Industry: Aviation & Aerospace
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
SAP HXM suite business review
With regards to business development and analytical approach it's one the best platform to come to a conclusion.
Pros
Data dump can be easily drawn even if it's more then an year ago
Cons
The interface can be made much more user friendly. As it might be bit difficult to understand for a new user
- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Horrible UX, hight cost and lacking features (Recruiting module)
Pros
Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.
Cons
- Crap UX: Means many clicks = drags down productivity
- Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above
- No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings.
- This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost.
- No built in surveys. For instance if you want to check your candidate experience and such.
The list goes on but you get the picture.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Development Idea Is Successfully But User Interface Should Be Developed.
When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction.
Pros
All career items (learning / carrier / scorecard etc.) can be connected to each other.
Cons
User interface should be developed. It doesn't allow to user to check everything quickly.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Old Fashioned HCM Program
It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc.
Pros
Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports.
Cons
User interface is very old fashioned and navigation within program to find correct functions and features are really hard.
- Industry: Management Consulting
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Robust Tool for capturing Employee's Performance
Pros
The best part of SAP SuccessFactors HXM is that we can track employee's performance on a real time basis. This will also help employee also to see the feedback given my his reporting manager on a regular basis. This tool is a game changer for capturing performance feedback and evaluating the performance of an individual
Cons
Nothing as of now. Till now, I had great experience in using this tool
- Industry: Information Technology & Services
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
A Leading and reasonably cost effective end to end HR system
Overall this system meets our expectations. The platform is fast and stable.
Pros
An end to end system to handle recruitment, onboarding through to employee management, absence, performance and succession planning and offboarding is not easy to find at this price point.
The Integration Centre which can export data for use in other systems is feature rich and very fast for extracting data.
Cons
Reporting, and not unlike any cloud systems, isnt as strong as it could be. It is somewhat clunky and cumbersome to create reports.
SAP Support, so far, is extremely poor.
Alternatives Considered
Workday HCMReasons for Choosing SAP SuccessFactors HXM Suite
We needed a stronger end to end platform.Switched From
Sage PeopleReasons for Switching to SAP SuccessFactors HXM Suite
Cost, features, implementation team.- Industry: Information Technology & Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
SAP SuccessFactors Review
Overall usability and end user experience makes this a great solution. Because it's a Cloud based solution it also allows end users to transact anytime and everywhere.
Pros
The ease of change management to move over from legacy solutions to a Cloud Based solution that SuccessFactors provides end users.
Cons
The lack of a robust payroll solution. Currently end users decides to rather keep their payroll solution in SAP ECC or other software.
Alternatives Considered
Workday HCM- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
End to end Human Resources solution
Pros
Light weight, easy user interface, good reporting and insights , all modules - recruitment, onboarding, PMS, LMS are integrated and provide much more than ATS service.
Cons
Successfactors login creates problems sometimes because of downtime or IP related issues.

- Industry: Computer Software
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Too complicated...
My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!
Pros
It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.
Cons
Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Need improvement on user experience
It's a very capable and customizable platform for any kind of business needs but user interface and performance needs to be improved.
Pros
SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system.
Cons
User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Complicated GUI Design
Success Factors Learning has a complicated graphical user interface and sometimes it's so hard to use. I couldn't find some options easily (especially when I try to filter some kind of trainings) and spends my time. It's design should be changed to make more eye-pleasing.
Pros
ou can list and reach any kind of training & courses online. It's a good platform to find all kind of learning stuff in a hub
Cons
Graphical user interface is so complicated. It's hard to use. It should be designed more user-friendly.

- Industry: Accounting
- Company size: 5,001-10,000 Employees
- Used Daily for 1+ year
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Review Source
Take control of your payroll in an unbeatable order!
Pros
You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents.
So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.
Cons
It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.
- Industry: Human Resources
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
SAP HCM
Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.
Pros
Talent management analytics: which allows for employee skill/qualification analysis;
Cons
The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.
- Industry: Automotive
- Company size: 51-200 Employees
- Used Weekly for 2+ years
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Review Source
SAP SuccessFactors HCM Suite in my life
Every week I issue notes with a repair nature and it is a very easy task to be performed by SAP. For 2 days a week I need to make inquiries of bank details from suppliers and change addresses and emails and it is also an easy activity whose platform facilitates reading and changing data.
Pros
What I like most about this site is the speed of loading each function and page opened, in addition to supporting several open at the same time. But more important is the amount of functions available for use, such as inventory control, supplier search, payment collection, among others.
Cons
Sometimes it's kind of hard to find a search function I need and I end up having to question my colleagues even though I've had access to the site for years.
- Industry: Management Consulting
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
SAP tool review
Pros
Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.
Cons
Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction
- Industry: Marketing & Advertising
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Review Source
Neat software package that lets you manage your company's people organ
Pros
Success factors has a very unique feel to it that is easy and intuitive to navigate. There's not much you need to do in terms of learnings or trainings (at least in my case), as you can pick up most of what you have to do just by fiddling around within the UI. It's responsive, you can customize the layout to correspond with company logos/colors, and it integrates with excel imports/exports which is a feature I use often when im doing bulk changes.
Cons
I enjoy most features of the product, I haven't had a hard time doing anything, and the few times I had the support was able to help me. The one thing I'm not too keen on is the layout on some sections of the product. Some pages don't always make good use of the layout, this leaves some pages with excessive blank space, and some pages look a little cluttered. This is by no means bad to the point of unusability, just a little nitpicky in terms of UI design.
- Used Daily for 1+ year
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Review Source
Excellent application for production companies
Pros
It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations
Cons
It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
SAP
Pros
Housing all information in one application is very helpful and there was a smooth implementation with all the cheat sheets.
Cons
A general canned application and with minimal functionality, unless your team has the ability to write in workarounds. Initially I believed the product to be more sophisticated.
- Industry: Civil Engineering
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Decent program but our platform is outdated.
Pros
The software is very customizable and we've been able to update content as needed with ease. The recruiting and professional development categories are decent.
Cons
Our platform is outdated and we'd have to pay a rather obscene amount of money to get it up-to-speed with other clients. The recruiting pipeline is sluggish and we often have to rely on working with third-party support rather than getting what we need from SAP support.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
SAP SF
My overall experience with SAP SuccessFactors has been neutral.
Pros
What I like most about this product is that it is a typical applicant tracking system. It gathers your candidates and as a recruiter, you can sort through the hay stack as a traditional recruiter.
Cons
What I least like about the software is that there is no Artificial Intelligence in our software that could make it easier for the recruiters to do their tasks, such as sourcing.