NCR Silver Reviews

Pros

The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.

Cons

I have no complaints about this software. And I used to implement software for a Fortune 20 company.

Alternatives Considered

Toast POS

Reasons for Choosing NCR Silver

They did not have a cloud-based solution and the user interface could only be described (charitably) as antiquated.

Reasons for Switching to NCR Silver

User interface, promotional hardware bundle, cloud-based back office.

Pros

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Cons

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

Alternatives Considered

Square Point of Sale and Clover

Reasons for Switching to NCR Silver

My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR.

Pros

BOH reporting was about it. I wish there was more.

Cons

The connectivity was terrible. The hand held EMV chip processors tie up the terminal so no other servers can use it until the transaction has been completed. we had to buy additional iPads just to process payments using a SQUARE swipe attachment and set up separate account for payment so we could latr transfer the money into our actual account once the NCR payments had posted. The payment process is terribly time consuming and has caused a great deal of negative feedback on social media which has cost us in sales and also in repeat customers. Additionally, we had 3 of the portable units fail in the middle of service, on 3 separate occasions, causing payment log jams and upsetting even more guests ( the units had to be replaced and it took 3-4 days for them to arrive...) WORST system ever in my 39 years in the business!

Pros

Super, super simple and easy to use software with plenty of tangible options for setting up menus, options, and variables.

Cons

Currently there is no support for chips on credit cards; a very simple issue that is not a deal breaker in any way.

Alternatives Considered

Square Point of Sale

Reasons for Switching to NCR Silver

Ultimately, ease of customization, back office, and lower credit processing fees.

Pros

Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
Remote inventory management for adding new SKUs and UPCs.

Cons

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
2) NO CONTACTLESS PAYMENT FEATURES!
3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

Pros

Stable performance, easy to use interface, good quality stand, printers and drawers.

Cons

We should have access to the programming staff, either directly or via a liaison. There are many small changes that would greatly enhance our experience.

Alternatives Considered

Square for Restaurants and Clover

Reasons for Switching to NCR Silver

Seemed like a better product overall.

Pros

I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

Cons

There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

Pros

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

Cons

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

Pros

The system generally is up most of time.

Cons

It removed a lot of our stored hold tickets - thus, loosing info on contractors and the amount of purchases they had pending to pay

We had been in touch MULTIPLE times with NCR and level 1, 2 & 3 Guy named representative and many others
NO ONE EVER EVER GOT BACK TO US _ what the problem is/was / what info they recovered/ why that it lost our stored info etc. OR WAS THE ISSUE EVER RESOLVED ? This has been many, many months we have been trying to work thru this. It has cost us $ and customers. NCR Silver does not seem to care !! We have talked to many different support members and get the same general run around. Very Very discouraging, would not recommend product to any one.

Pros

Very easy to use. Easy to retain customer contact info.

Cons

We’ve had quite a few unresolved and recurring issues with our credit card processing.

Pros

I have really enjoyed not only seeing my daily sales broken down with time accounted for within the system, but also just having the sheer scope of information that this unit provides.
It's simple to use and implement, it's intuitive, and any time I have questions I simply open a chat browser from the back menu and I have been able to solve all of my problems within minutes.

Cons

I wish there was more I could do with employee tracking, but I think that's available in the next tier of monthly payments.

Pros

The cons outweigh the pros! The cons make it useless to my business!

Cons

customer places order with waitress or bartender, tickets print at bar and kitchen. food and drinks are prepared but have no idea which waitress orders go to for delivery to customer due to the wrong waitress name coming up on the ticket. very time consuming and inefficient to figure out where the order actually goes.

another example... we run specials every day. such as wing it Wednesday. Half price hot wings.
when an item is on special, each item has to be ordered individually. which means, when a customer orders 40 wings, the waitress has to enter it 40 times!!!! in the past we would simply input a quantity of 40. now it is tying up a waitress and an iPad for 40 times the amount of time it use to take! UNACCEPTIABLE wasting time and money for my business! Have complained to customer service for three months about these issues with no results.

Pros

It is very easy to use the menu at the POS. The back office is very user friendly as well and can be accessed from anywhere on any device.

Cons

The problems we have had with this software are mostly with the scale integration. The software does not fully support all the scale features we would like so we have had to work around those things. We had issues with the small scale and NCR Silver Quick Service. However, once we switched to NCR Silver Restaurant Pro and the GRS-60 scale we have had much more success.

Pros

It is easy to have quick categories to use with this software, see your sale results and send out email promotions. You can use it mobile which is nice.

Cons

You cant really use it for repair store its more for a restaurant based business. Its hard to keep up with warranties and it is limited with customer info notes in the main software mobile.

Pros

The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.

Cons

Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.

Pros

The ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.

Cons

The back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.

Cons

On the POS side we really would like to see the the qty of tips adjusted and paid out before finalizing.

Also if the total cash and left in drawer was printed on the receipt would be super helpful instead of only being able to pull it from back house. It would answer a lot of questions quickly without research

Pros

I like the reports that are available for day to day tracking of sales

Cons

Difficult to track inventory, no history of inventory inputs or how to see daily sales coming off of inventory.
Inventory is far from correct at end of month.

Pros

Not big upfront costs like if you have a hard wired system.

Cons

There's a lot you cannot do VS a hard wired system and the customer service is lacking along with their tech knowledge on how to help you

Pros

Its very easy to add and change menu items in seconds. Easy to fix hours for people who forget to clock-out. Easy to watch labor and look at sales!

Cons

It freezes sometimes! Don't like the fact the new chip readers are involved!

Pros

The reports are easy to pull . The items are easy to find to ring up.

Cons

The Credit Card reader often goes bad. The daily reports may take a few hours to catch up.

Pros

Easy to use for non-tech savvy employees.

Cons

Lacks reporting detail on certain payment types.

Pros

Easy to train my many volunteers. Easy to add inventory.

Cons

Hard to add additional inventory to system. Should be easier to use for annual inventory counting. Would like to be able to rent extra items like scanner for a short period of time.
Web sales don't connect to my system. When I asked if system could tell me what my best selling item was I was told no.

Pros

Nothing... honestly not one thing was good about your product.

Cons

Never read cards, swapped out three iPads, 4 card readers, was sent overseas everytime for service (could barely speak English) I will never recommend ncr for any business. In fact the worst company I’ve ever worked with.

Still never fixed our issue. Switching over to Tellach.

Pros

The ease of navigating the pages and the POS. The reports are easily found and read.

Cons

Not able to save custom variations that are used regularly.