eHopper Reviews

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Pros

The eHopper POS Station is a great POS for the hospitality industry.
The customer service was great, there is never a flawless reboot and they helped with every hurdle
The POS is very cost effective as well

Cons

They do not add logo's to receipt
They do not add logos's to the POS screen in sleep mode

Pros

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Cons

I have not figured out how to transfer data to my Quick Books Destktop.

Pros

Easy to work.
Best price on the market.

Cons

Need a lot improvement.
Need more reporting options

Pros

It is beautiful and simple to learn. Very user friendly.

Cons

The software is great, can't think of anything I don't like

Pros

Very easy to use, not complicated at all.

Cons

Could use some additional features in regards to accounting.

Pros

I love it. Both for employees and "back office" work. Its very easy to fix problems, make echanges quickly, and user friendly. Other POS system take a long tine to train staff. This is almost self explanatory and little time is spent training.

Pros

The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this.

Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.

Cons

The customer support and sales. The product itself is fine.

Pros

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Cons

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

Pros

Easy to use and affordable! Great customer service.

Cons

Still missing few options like traffic report...

Pros

Clock in and out, inventory services, potential commence integration

Cons

The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.

Pros

I've used eHopper at many sushi restaurants in the city and I find it makes for a more seamless dining experience.

Cons

No cons. I wish more restaurants and service-based business would use this type of interaction.

Pros

Simple to setup and get running. Competitively priced for entry level point of sale.

Cons

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Pros

Do not like nothing at all!!! To many steps and not user friendly

Cons

It is not user friendly and the reports are not what i like for break down.

Pros

It is very easy to use and very organized

Cons

It is hard to find the url link for back office and pos

Pros

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Cons

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Alternatives Considered

Lightspeed Retail, Shopify and Vend

Reasons for Switching to eHopper

Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities.

Pros

Easy to use pos. Anyone can use checkout.

Cons

Difficult connecting to Quickbooks. Although I have just recently tried.

Pros

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Cons

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

Pros

Its organized and easy to use, it tracks information well and accessibly

Cons

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Pros

Not sure what to say here as mainly posting for the bad support

Cons

support is not consistent... we are located in South Africa...we have an issue with our printer.
Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Pros

Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.

Cons

Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.

Pros

Its mostly self explanatory and doesn't require much instruction to use.

Cons

It wasn't built to cater to a floral shop, but it works nonetheless.