eHopper Reviews

Pros

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Pros

I love everything that ehopper does and has to offer.

Cons

I don't have anything to say about the least because I love it!!

Alternatives Considered

Lightspeed Retail

Reasons for Choosing eHopper

I switched because I love ehopper so much better, they have more then square has to offer.

Switched From

Square Point of Sale

Reasons for Switching to eHopper

ehopper had more programs that I was looking for and at a reasonable price so that's why I went with this company.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Pros

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Cons

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Pros

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Cons

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Alternatives Considered

Vend, Lightspeed Retail and Shopify

Reasons for Switching to eHopper

Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Pros

Easy to use pos. Anyone can use checkout.

Cons

Difficult connecting to Quickbooks. Although I have just recently tried.

Pros

Looks Great - easy for the staff - back office is what i have been looking for

Cons

stock take is not doing what i need

Need a fast cash out to help staff when bar is busy

need more metric measurements for australia

Pros

The eHopper POS Station is a great POS for the hospitality industry.
The customer service was great, there is never a flawless reboot and they helped with every hurdle
The POS is very cost effective as well

Cons

They do not add logo's to receipt
They do not add logos's to the POS screen in sleep mode

Pros

Not sure what to say here as mainly posting for the bad support

Cons

support is not consistent... we are located in South Africa...we have an issue with our printer.
Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Pros

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Cons

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

Pros

- Free to use (for one location, great for very small businesses)
- Manual sales
- Prompt customer service
- Ability to splits taxes and whatnot

Cons

- Issues with connectivity
- Certain functionality issues
(ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Pros

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Cons

I have not figured out how to transfer data to my Quick Books Destktop.

Pros

Its organized and easy to use, it tracks information well and accessibly

Cons

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Pros

Easy of use, products display, currency options

Cons

Diagrams of restaurant tables, price of the product

Pros

Easy to work.
Best price on the market.

Cons

Need a lot improvement.
Need more reporting options

Pros

It is beautiful and simple to learn. Very user friendly.

Cons

The software is great, can't think of anything I don't like

Pros

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Cons

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Pros

They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.

Cons

None at all. Been very happy with my overall experience.

Pros

The whole program saves me money. It’s an all in one unit.

Cons

The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive

Pros

Simple to setup and get running. Competitively priced for entry level point of sale.

Cons

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Pros

Is very easy, this software has everything what I needed

Cons

Umm just sometimes is slow. But they have good technical support.

Pros

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Cons

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

Pros

Do not like nothing at all!!! To many steps and not user friendly

Cons

It is not user friendly and the reports are not what i like for break down.