CallTools Reviews

Pros

It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Cons

Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Pros

What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs.

Cons

If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers.

Alternatives Considered

VICIdial

Reasons for Choosing CallTools

Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did.

Switched From

Convoso

Reasons for Switching to CallTools

Again, because of Chaz and his recommendation

Pros

Their customer service is spectacular. Any time that I have a problem, it's solved the same day.

Cons

The complexity. This software comes with a massive learning curve.

Pros

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Pros

Great customer support from [sensitive content hidden]. Responds immediately. Easy to use tool, makes dialing fast and efficient.

Cons

Nothing I didn’t like. Everything was easy and user friendly.

Alternatives Considered

Ringy, Divi and PhoneBurner

Reasons for Choosing CallTools

The price for PhoneBurner kept increasing. CallTools was more affordable

Switched From

PhoneBurner

Reasons for Switching to CallTools

Price and support from [sensitive content hidden]. [sensitive content hidden] provided an elite level of support we didn’t see from other companies.

Pros

We love the ease and set up. We like being able to review our calls.

Cons

It took us a while to figure out why we had audio issues and thanks to support we fixed it.

Pros

It saves time and lets me connect with my contact who asked information in much better time

Cons

There is no weekend support. That slowed me down 2 days with starting to use Call Tools

Pros

Easy to use and fit my needs perfectly. Highly recommended

Cons

I have no complaints about the service or platform.

Pros

An excellent system and organization especially [sensitive content hidden] our Account Manager!

Cons

Everything was excellent from the system to customers support an excellent organization!

Pros

Flexibility and customizability of campaigns and dashboard

Cons

Nothing so far but will let you know in future

Pros

The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Cons

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Pros

Simplicity of the admin & agent dashboard.

Cons

Intermittent down time and when the software requires additional intervention.

Pros

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS.

Cons

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.

Pros

Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.

Cons

Nothing in any major need of improvement.

Pros

Ease of use and great customer service! We absolutely love this tool and our account manager [sensitive content hidden] is great to work with!

Cons

Nothing bad to say about the platform or the service.

Pros

The call reporting was pretty good for the business.

Cons

The long wait times and limitations it imposed on total conversations.

Pros

It was easy to set up and use. Also the support is very helpful.

Cons

We didn't have issues with the platform.

Pros

customer support, quality of system. ease of use, integrations.

Cons

everything is perfect, no changes needed as of now.

Pros

Ease of use

Cons

Wish they had hot keys. So some of my blind people can use it

Pros

Price is good for a dialer
Works very well with multiple campaigns

Cons

API is a little complex
Reporting is somewhat limited

Pros

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner. The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers.

Cons

The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the software. However, once a new user gets the more powerful features of the interface committed to memory, it's a breeze to work with.

Pros

Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best.

Pros

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

Cons

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Pros

easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns

Cons

the system takes time to learn and it can be complex due to so many features but its a great system.

Pros

[sensitive content hidden] was excellent and went out of his way to serve me

Cons

That it does not allow you to exclude things when trying to filter. Please fix.