HubSpot Sales Hub Reviews

Pros

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly.
It integrates smoothly with Gmail suite products, and mainstream business tools.

Cons

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub

Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.

Switched From

Nimble

Reasons for Switching to HubSpot Sales Hub

Hubspot was well known and cheaper

Pros

What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects.

Cons

Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules.

Alternatives Considered

Mailchimp

Reasons for Switching to HubSpot Sales Hub

Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Pros

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

Cons

I haven't had any issues with my use of Hubspot.

Pros

The online help has been wonderful. Lots of options to make your business organized once you learn it.

Cons

The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.

Alternatives Considered

Salesforce Marketing Cloud and Pipeline CRM

Reasons for Choosing HubSpot Sales Hub

Different company

Switched From

Salesforce Marketing Cloud Account Engagement

Reasons for Switching to HubSpot Sales Hub

free to start for a small business, comparable prices to other companies.

Pros

HubSpot is a game-changer when it comes to tracking deals and sales opportunities. The flexibility it offers in managing and monitoring sales is remarkable. Not only do I use HubSpot Sales Hub for my professional job, but I've also embraced it for my personal business. It has proven to be an invaluable tool in both aspects of my professional life.

Cons

I have noticed that the cost of operating the current feature set is relatively higher compared to some of the rival solutions in the market.

Pros

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Cons

Nothing. It's a great tool that has been an excellent investment for us.

Pros

-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better

Cons

- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place

Alternatives Considered

Streak

Reasons for Switching to HubSpot Sales Hub

I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots

Pros

It has a great integration with Intercom which is the program that we use to do our customer support and answer customers questions. It allows us to store all of our customer's information and track our sales process.

Cons

The information is not organized very well. It is hard to find the info that I need and navigation is not very intuitive. The help articles have not been very helpful and the whole properties setup is supposed to make things super customizable but does not work as advertised.

Pros

1. The user interface is top notch.2. I can add lots of important documents.3. The ease of closing deals is really great.

Cons

1. There are occasional glitches in the platform.2. The customer support is quite inadequate.3. The CRM tool can be enhanced.

Pros

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

Cons

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

Pros

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Cons

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

Alternatives Considered

Dynamics 365 and Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub

NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.

Switched From

NetSuite

Reasons for Switching to HubSpot Sales Hub

The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value.

Pros

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Cons

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

Pros

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Cons

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

Alternatives Considered

Zoho CRM

Reasons for Choosing HubSpot Sales Hub

It was just more powerful than those at the time I was using it

Switched From

ActiveCampaign and Pipedrive

Reasons for Switching to HubSpot Sales Hub

Zoho CRM looked good but I thought it was too basic

Pros

Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.

Cons

Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.

Pros

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Cons

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Alternatives Considered

Insightly

Reasons for Choosing HubSpot Sales Hub

Looking for a more cost effective option.

Switched From

Zoho CRM and Insightly

Reasons for Switching to HubSpot Sales Hub

Same functionality for a better cost.

Pros

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Cons

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Alternatives Considered

Freshsales

Switched From

Zoho CRM

Reasons for Switching to HubSpot Sales Hub

Seamless Integrations

Pros

We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month

Cons

It is expensive and more value could be given for the money but at the same time it works and is easy to use.

Pros

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

Cons

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

Pros

Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.

Cons

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs

Alternatives Considered

Pipedrive

Switched From

Vtiger CRM

Pros

Its categorization is really impressive as it allows to classify every stage of the sales process in detail - from lead generation to closed deal/gone cold. It also helps to keep track of all the prospects, deals, and sales performance of the employees within an organization.

Cons

It doesn't have the duplicate entry removal feature. Its database for companies' list should be updated from time to time along with the company's logo.

Pros

Central source of truth for salesforce and management team. Good reporting options

Cons

There are some key things that are missing that Hubspot seems completely uninterested in fixing. EG. If a deal is closed there is no way to automatically close tasks related to the deal or contact. When you're dealing with thousands of tasks, having incomplete tasks on closed records is a reporting NIGHTMARE. Almost 200 customers have flagged this in the user community and two years on Hubspot are still refusing to address. Also YOU CAN'T CREATE A CUSTOMISED MEETING BOOKING CONFIRMATION - what...???!!! Seriously, you can't event include the meeting time in a customised email to your customer. The standard template contains weird wording that doesn't work in many settings and can't be changed. There are lots of great aspects to Hubspot but these are absolute shockers.

Pros

If you need all of its options and features, it has a great price. It is also very user-friendly and it helps me and our team to keep track of everything we do. Its also very effective when it comes to managing our contacts and it works as a great replacement for other marketing tools we've used in the past.

Cons

In all the time I have using the software we have encounter different errors e.g. spammed numbers blocked due to spam. When we got the whole package, we realized that could've used different software and the total would be the same or cheaper.

Pros

The simplicity for the end-user and great integration with the marketing data.

Cons

The reporting, which is lacking flexibility comparing to Salesforce.

Alternatives Considered

Intercom

Reasons for Choosing HubSpot Sales Hub

Price

Switched From

Salesforce Sales Cloud

Pros

Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages.
We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior..
Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.

Cons

The cost of operation for current feature set is higher than some competitive rival solutions.
That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow
for in depth grouping of customer behavior.

Pros

Hubspot has been helpful in tracking leads, new business & scheduling appointments

Cons

Some features are cumbersome & not needed