User Reviews Overview
About CareCloud
CareCloud Inc. offers an integrated electronic health recording (EHR) solution–Charts–that provides collective benefits of EMR, practice management and medical billing services. Charts helps physicians to streamline clinical...
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Review Source
Very pleased
We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.
Pros
Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.
Cons
The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.
- Industry: Medical Practice
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Review Source
Ease of use, user friendly workflows and reports are fantastic!
Pros
We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.
Cons
Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
WORST EMR - PRACTICES BEWARE!
Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!
Pros
The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.
Cons
Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...
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Review Source
Seamless workflow and great support
CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.
Pros
Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team
Cons
Previously there was a delay in working denials but this has improved greatly over the past 6 months.
- Used Daily for 6-12 months
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Review Source
CareCloud is a good software system.
CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.
Pros
I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Reimbursement Specialist
At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you
Pros
I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.
Cons
The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Carecloud Crashes and Overall Poor performance
Terrible. Difficult to get in touch with a real person. There is never an answer as to why they cannont fix the many bugs the app seems to have.
Pros
It has a nice user interface and the digital chart looks like a paper chart
Cons
At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
LOVE THIS SYSTEM
I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS
Pros
ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES
Cons
I LIKED IT ALL THERES NOTHING I WOULD CHANGE
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Nice product
Decent software, provider was using it before I came onboard.
Pros
Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.
Cons
I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.
- Industry: Medical Practice
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Review Source
have used it for 3 years and believe it has really helped our practice
Pros
responsive vendor
good staff
useable product
able to grow the platform
Cons
would like to improve the clinical aspect of the product and also would like an ability to have a credit card on file
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great layout! User friendly.
Overall, we had very little problems, so my frustrations with customer service were minimal. I would highly recommend this software to a more robust practice with mulitple providers, users, etc.
Pros
I loved the look of this software. They have created a platform that looks like the iPhone with bright colors and rounded app-looking options. I found that all my users were able to easily identify where things should be and did not have difficultly learning their way around the system. I also appreciate the "all-in-one" approach. Everything, anyone in our company could need was available within the software.
Cons
During my time as a user (2014-2017), I found the customer service process to be frustrated. You were required to create a 'case' online and could not get someone on the phone easily.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
CareCloud is a Customer Service Nightmare
CareCloud was unable to meet our needs after being unable to meet the promises given by the sales team. Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization. Due to this, we decided CareCloud is not for us. Upon learning this, CareCloud blackballed us and forwards us to voicemail and disregards all email communication. After months of silence, they sent a lawyer after us to attempt to get 6 figures out of us just to leave the company. They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well. We are stuck in limbo and unable to find a better-suited medical records system and believe that CareCloud is hoping we will just pay them off even though we do not have the funds to do so. This is a terrifyingly shady company that I would hope is no longer allowed to damage small medical practices like ours in the future.
Pros
Ease of use is there. CareCloud has a modern aesthetic that is easy to navigate.
Cons
The customer support. They are completely incapable and clearly lacking any sort of leadership.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
continuous problems
We purchased this system about 5 years ago and were very happy with it's performance. Over the last 3 months, however everything changed. The system fails every day on continuous basis. Customer support is useless as they are reading off the script instead of actually trying to help. Noone is transparent as to what seems to be the problem and noone seems to be able to help. WE will be looking for other systems
Pros
The system was very user friendly and was easily modifiable to our needs.
Cons
Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
All that was expected and more
I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.
Pros
Ease of use is fantastic. Training was great and all employees have learned the software within a few hours.
Go-Live was much easier than expected.
All providers find it very simple and easy to use.
Customizable
Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled.
Support and training are top notch
Support staff speak english that one can actually understand
Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate
Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.
Cons
Our practice didn't discover CareCloud years ago.
One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Care Cloud implosion. Do not consider in your EHR SEARCH.
Pros
We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result
Cons
TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
System
Pros
ease of use and color coordination. customer service is very knowledgeable. you feel like they truly care about their work.
Cons
Cannot submit tertiary claims electronically and cannot type in the payor id to find the insurance co.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst PM I have ever encountered
Horrible I cant wait to get away from this company
Pros
Nothing at all
Cons
Support is a joke. They are rude, never return calls or emails, close cases with out fixing the issue.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy and effective
Fantastic customer service. Innovative.
Pros
Easy to learn and easy to use. Does almost everything I need it to.
Cons
Can't look up clients by phone # or other variables. Must use names.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Buyer BEWARE!
Poor product
Poor communication
Poor support
They lie to close the deal! BE WARE
Pros
[SENSITIVE CONTENT HIDDEN] for implementation they where the only ones who responded to us and where amazing
Cons
Nothing is as promised. It is the worst EHR on the Market. Office Ally is better than this software.
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Care Cloud Charts
My overall experience has been great. Accessing patients chart's are much easier.
Pros
The maneuverability throughout the system and the ease of understanding the system.
Cons
No Cons reported. It was supper easy to learn the system and is getting much easier.
- Industry: Medical Practice
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Review Source
Well designed and intuitive charting
Pros
The functionality of the CareCloud EHR was far superior to the other competitors we had demos with. CareCloud's EHR layout and design is super easy to use and was a clear winner for us as it didn't require back and forth keystrokes or clicks to enter charting for patients. Everything from vitals to ordering labs, referrals, and prescriptions was on the same page. The system is very intuitive and is the closest option to paper charting as we could find. All the representatives at CareCloud have been very helpful and easy to work with.
Cons
The pricing was difficult to understand at first, as the demo included functionality that was later offered as an additional cost feature, but was presented in the demo as included with the base service.
- Industry: Medical Practice
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Review Source
Not as good as promised
Pros
I like the billing integration with the EMR side. There is a lot of work still due to be done. The simple charges and payments are nice from the front desk side. I like the schedule feature.
Cons
The speed in which things get done on the tech support side is too slow. We are still working on implementation items three months after starting to use the program. They make promises they don't keep. There is the typical passing of the buck, and nothing gets done. The system has gone down several times with no explanation to users, which makes me think their cloud stability is not in place as it should be. There is lots to be done on the chart note side; it is not as user-friendly as we were shown in webinars.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Easy posting claim/ Collections needs more communication with client
Pros
Easy creating claims and appointments.
Cons
Insurance verification needs to be accurate at the time of services. Collections takes too long to work on claims
- Industry: Medical Practice
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Review Source
AMAZING SYSTEM!
Pros
The system is easy to navigate and extremely user friendly.
Cons
After all of the recent upgrades they have implemented there are no complaints that I can express.
- Industry: Hospital & Health Care
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Review Source
Review of CareCloud Charts
Pros
The simplicity of the screen, the amount of work done for you.
Cons
All of the system down and error time. Maybe that just comes with being web-based.
