User Reviews Overview
About Epos Now
Epos Now is a business management system for small to mid-sized enterprises. In addition to its point-of-sale module, the solution also offers integrated product and inventory management, customer management, reporting and...
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- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
We use it to run our bar
We use it daily to run the bar at our sports club and it works for us.
Pros
All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.
Cons
We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A great tool for any business
This software has made my book keeping a thousand times easier.
Pros
I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.
Cons
Slow to load and could have better options for integrating rewards and gift certificates.
Alternatives Considered
Lightspeed RetailReasons for Switching to Epos Now
The price was right and the reps were very helpful and informative.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Poor poor poor devices
Setting up team is brilliant. But system just does not work atall
Pros
Has a mind of its own. Works when it wants to
Cons
Everything. Handheld devices just freeze and cloud syncs itself. Payment system so slow even a snail can beat it.
Top Epos Now Alternatives
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use, very complete software
Pros
ePOSnow is a simple but very complete software, and allows the seller to control the business very easily
Cons
There's a glitch here and there ; but nothing that disturbs significantly the work being done
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good system with many feature and few limitations
Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.
Pros
Price and ability to manage my system remotely their website.
Cons
For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen.
The promotion features can be very glitch at times.
Response from Epos Now
Hello Cesar.
Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities.
It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you.
Kind Regards
James
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Don’t Trust EposNow
Horrible! Frustrating and letdown!
Pros
Nothing it wouldn’t work for my business
Cons
It whole system was a con! Don’t invest in it! Sales person said it would work for my business and it doesn’t complete waste of time!
Alternatives Considered
VendReasons for Choosing Epos Now
Sold by sales person epos nowReasons for Switching to Epos Now
Price and was told it would work for what I wanted it to do.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
ePOSnow and my thoughts
It was a good few months of having the service and it was helpful in our time of need until we found another provider.
we do think that this company was better than a lot of other options out there and for somebody else it could be better suited than it was for us.
Pros
The customer service was pretty helpful, daily use of the till was pretty simple and some features that worked were helpful.
Cons
A lot of the add-ons that were paid for subscriptions would not work. Randomly would get email saying that our add-ons were uninstalled and when we come the next day they would not work.
Once you get the service and start to require more add-ons and features it will start to add up your total monthly bill.
Alternatives Considered
CloverReasons for Choosing Epos Now
Loyalty program- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
POS system suitable for small retail outlets only
Still waiting to resolve outstanding payment issues
Pros
POSTouch screen , POS customer display. If it had of worked the intergrated eftpos
Cons
Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps.
We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Terrible customer service
Terrible support. Very slow system. Not good for take out pizzeria, or any business that is fast paced.
Do not buy.
Pros
Nothing. If the system doesn’t work, what good is it?
Cons
Customer service is terrible. Waited on phone for 2 hours as my system crashed. Spoke to 1 person who was a note taker, not even support. Was told they would connect me to support and they just hung up. Would not recommend. Terrible, slow and no support. Do not purchase!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
A few glitches
Inventory will be easier in future.
Tracking daily sales and product sales is easier.
Pros
It is easy for the staff to use when doing cash in the store.
Taking inventory is easy.
It looks good - and is easily understood.
Cons
There are some small problems in reporting which need further work.
A manual to go with the product would be useful.
It doesn't link easily with Moneris credit card system with the Bank of Montreal.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Not meant for middle to large businesses
I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag).
Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again".
They are constantly trying to add new features, but don't address and resolve the instability of their service.
There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc.
This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.
Pros
Easy to navigate menu. Seems pretty straight forward.
Cons
The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Cons I was charged month after month for NOTHING
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Pros
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Cons
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
- Used Daily for 6-12 months
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Review Source
Do not purchase if you are in the hospitality industry.
Pros
The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.
Cons
This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.
Response from Epos Now
Hello Mr Davis,
I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly.
I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you?
Many Thanks,
Naiomi
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
By far the worst company I dealt with nomorals/ unethical selling
EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services, it was included in the proforma and after I signed it I was forced to pay. I tried telling them.numerius time that u was with other Merchant service provider who are way cheaper than their 1.7%. However, as per the contract I had ended up paying 36 months charge for the terminal just to get rid of it. The I received another email saying that I have purchased a new terminal.whixb want the case. And they were forcing me.tk.use their teeminal.for taking the payment. Later they started charging me $49 +GST for payment premium saying that I have not met the terms and conditions of using the terminal. I explained them.multiple.time that I don't have their paymwnt terminal.but still till.date they are charging e payment premium. I 've been trying to.gwt my refund but I can't get hold.of their Global cases support!! And who ever pick up the phone after 40- 50 mins wait tells me that the issue is out scope and escalated. In short, these guys are unethical and definitely cheater. Please do not got for this company. Save yourself.
Pros
I did not like anything in particular nothing special, same as any other POS service in terms of system.
Cons
No support Dishonest people who do not careToo slow
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
EPOs Back Office set up from the begining .
Pros
On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.
- Industry: Retail
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Buyer Beware!!
Absolutely Horrible and dishonest
Pros
Friendly Customer Service Staff. Albeit their hands are tied they can do nothing to help you!
Cons
Buyer Beware Epos Now WILL SCAM YOU!! I was warned by others and because of the price-point of their system I did not listen! Please don't make the same mistakes I've made!
I started by filling out a simple general interest in POS systems on Instagram and Epos aggressively stayed after me. Their sales staff are high pressure! I explained from the outset that my business was still under construction and I didn't need a system yet. I was assured that if I purchased their hardware, I would not be charged until I activated it. As of today, March 23, 2021 I've been charged every single month! I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges. Their staff are kind to you on the phone but they have not intentions in fixing this! They will lie to you to get your business, and God help you if you need to resolve a problem! Sure, they will answer the phone and promise that they are "investigating" the issue. They don't mean it!! Covid-19 has assaulted my business in so many ways in 2020 and I don't need a high pressure sales team lying to me and then whilst I'm still not open charge me every single month for a service I'm not prepared yet to use! I have asked since January to shut the account down. NOTHING! February, NOTHING, March, NOTHING! They are still investigating my claim! Hmmm. Please, go to other POS companies.
Alternatives Considered
Square PaymentsReasons for Switching to Epos Now
Price of entry; high pressure sales- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Beware of what your told and what you get
not really happy. thinking of at least dumping support because i see no value. i paid for the system outright so just going to grin and bear it for now. If my industry continues beyond 2020 would probably switch to clover
Pros
Not hard to setup
not hard to use
The till is OK
Cons
this a United Kingdom based software. The reporting when exporting to excel use VAT taxes and you have to change headings because a lot of them don't make any sense
when using an outside loyalty program platform the system is incredibly slow
The system uses nearly all the storage available and I find myself constantly having to try to delete windows update failures, downloads, and other items . I am a small shop and not an IT guy
Support is random sometimes unavailable and the times we have called in most of the problems have not been solved by their support . We were escalated but then no one ever calls back and we figured out the issues on our own.
'I'm unable to figure out how to use the added features as most things are just set up as individual items
I run a vape shop and was hoping to be able to use variants such as colors, and bottle sizes but was advised against during setup for reporting purposes. so every size and color is setup as an individual item which is disappointing as we have changing stock constantly in the industry.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Almost there
It has been extremely useful to be able to access sales in real time from abroad. When I am working remotely I can still access the day's sales.
Pros
The ease of use of Epos Now is undeniable. They have made the software user-friendly and intuitive. Where it is not intuitive, customer support is standing by and responsive. I would recommend this particularly to new businesses to establish a POS system and track their business's success.
Cons
I had no problems with the software, however we operate under the Imperial system and the add-on that was available then (and to my knowledge until now) is in metrics only. This was a major problem for us and one we still deal with. Although the software was said on more than one occasion to be in development (and later told ready) I have yet to see it and customer service did not reach out to me when it was available. Some improvements are needed there in both developing software for the world market and in customer service follow-up.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
This company is a scam!
Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys!
After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calling his number went through to the 'help desk', which was just an on hold service. I waited 1.5 hours and then got disconnected. This happened several times.
When I did a sales enquiry (with the goal of trying to get in contact with my original sales guy) - they were quick to respond, but on asking to talk to him, there was ZERO response - all comms stopped. Still waiting on his call after 5 weeks. My tech guy has also vanished.
They wanted me to setup a Direct Debit for 12 months, and for this, offered a deal on the hardware which I accepted, but after 5 weeks, I still haven't received anything. This company is a SCAM!
You cannot email anyone, and if you do have an email (i.e. my sales guy) you never get a response.
I have sent over 7 emails over 5 weeks to my sales rep and support person asking them for support or some contact, but still ZERO response. The last two emails I told them that if I didn't hear from them within 48 hours, I would cancel my contract and seek a full refund of all
Pros
It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.
Cons
How slow it was and buggy. The load time for the till was over 30 seconds.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
What a shamble!
Im pretty sure all those positive reviews are not genuine because time and time again support proven how bad they are at their job. Even when you go to their forum you can see how many bad reviews and im also sure this review wont be even read of publish by anyone at eposnow.
Let me start from the beginning: Back in June i was looking to upgrade the till system and came acros eposnow and what i could see it was all very impressive. Once I paid up and got the hardware, the sales guy disappeared. Tried many times to email and call with no result, so much so i though the company went bust or even that i got scammed. After about one month i managed to have a reply from our sales representative apologizing but he was off sick. Fair enough but, what about passing on your contact to a colleague?? Then finally we started training and setting up but, because we lost so much precious time i asked for extra hand to input the menu as the eat out to help out scheme was coming up and I wanted to make the most of a new till. They charged me £ 500, yes, £ 500 to put our menu in the system and, to be fair, a child would have done a better job than them. So many spelling mistakes so many items with not even space between words, vat rate completely wrong and overall a really poor job that, i would have been better of doing myself and save £ 500!
Then it came the time to try out the till and watched in horror in the till keep crashing and not able to sustain an internet connection. Then again,
Pros
Product its easy to use but the lack of support or the ability to work when wifi signal drops really let this product down
Cons
Support, support and support. Also their software is not great and very often slow down
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fine pos for features and functionality, terrible support, and bug filled
Starting out great. Software worked, it grew as we grew. About halfway in, we started getting bugs, errors, breakdowns. Sometimes they were resolved, some we are still dealing with today. In almost every scenario when dealing with customer services (except for UK team, they are great) I have had a terrible experience. Mostly from representatives who don't know the software well enough or flat out not being able to fix issues. Dev team may have been changed since we started as the multitude of updates with bugs/issues/errors has increased exponentially. Great software, just poorly managed/programmed.
Pros
Good variety of features and highly customizeable.
Cons
Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The perfect solution for my business
Pros
The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.
Cons
epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.
Response from Epos Now
Hello Adam,
Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future.
Kind Regards,
Naiomi
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Bad customer experience
In the last 6 months Eposnow customer service has been terrible. The company does not know the first thing about contracts and keeping data safe. Never give them your credit card details or bank details. No respect for any agreements you have. I would never recommend Eposnow to anyone. Avoid doing any business with Eposnow.
Pros
Software is ok nothing special. I have used better software with higher level accuracy and data.
Cons
Difficult to set up promotions and biggest problem is not the software but constantly trying to add additional charges unlawfully. Avoid Eposnow
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Brutal POS
Was a brutal experience top to bottom
Pros
Absolutely nothing can be said about this software or its "apps", the back office and terminal GUI are brutal to look at and not very user friendly
Cons
When inquiring about the product we asked if the system could produce a receipt showing liters/gallons in conjunction with setting new prices per liter/gallon... we were told YES.. this was NOT the case, when we asked for a solution we were told that the salesperson DID NOT say it could do the things we asked via THEIR recorded phone records! so now we are stuck with this POS (and I don't mean Point Of Sale) what I am also saddled with is paying for this POS, P.O.S. that does ABSOLUTELY nothing to improve over my current CLOVER system that is a better system than EPOS could ever dream of (also sales guy claim they are better in every way) laughable at this point.
WE NEVER RECOMMEND TO ANYONE
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
You will have to pay a premium price for access their customer service
Last customer service agent I called kept trying to get me to pay $69 per month in order for him to help me.
Pros
easy to add products and keep track of sales
Cons
Just added a new computer to my pos system. But I need to have the drivers for the epos printer I purchased. Owned this system for 3 years and they will not help you in a pinch unless you pay $69 per month for their customer service. Be aware this system will not be their advertised $39 per month. More like $118 per month