Epos Now Reviews

Pros

Customisable
User friendly
Stable system

Cons

Back office system not always easy to understand.

Alternatives Considered

Reasons for Switching to Epos Now

Pros

The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.

Cons

I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.

Pros

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Cons

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Pros

My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.

Cons

I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!

Alternatives Considered

Reasons for Choosing Epos Now

Switched From

Reasons for Switching to Epos Now

Pros

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely.
Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Cons

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device.
Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

Alternatives Considered

Reasons for Switching to Epos Now

Pros

Eposnow have got a lot better over time. When we first started with them back in 2020 there were a lot of teething problems with the system and mis selling. This has now been solved and we generally have a trouble free system. Their call answering times have gone a lot better albeit there is a long menu to get to the right solution.

Cons

See above for the cons. I would like their system to be a bit more retail friendly and more flexible, but I suppose you cant have everything.

Pros

So upset with them charging me to cancel, I cant think of any.

Cons

No Free Trial. I signed up and canceled a week later and they said there will be a cancelation fee. They always have to get back to you in several days. You wait for emails. no one to talk to.

Pros

It's the cheapest choice compare to the other competitor. Probably the reason why they don't have good customer service.

Cons

The worst customer service ever. Very challenging to get a human on the phone for help. Save yourself the trouble and get a different one.

Alternatives Considered

Reasons for Switching to Epos Now

Pros

No pros they are a truly awful company, if you sign with them be prepared to talk with a million different representatives and waste your time explaining everything again over and over again

Cons

"integration" team, "customer service" team, complaints department

Pros

Friendly service
Prompt to resolve some issues

Cons

One issue taken 3 months and still not resolved

Pros

Ease of implementation
Inexpensive
Reporting
Apparent integration to existing banking systems

Cons

The support is only in QLD business hours. The integration with banking systems is not with Australian banks only Tyro. This software is only for retail businesses, and would be good; is not for hospitality venues - receipts are restrictive and are not set out for hospitality and the kitchen dockets are complicated and difficult to read.

Pros

Software had everything I was looking for, which most companies that have these features are charging the earth. [sensitive content hidden] from sales team has been incredible, and great experience from [sensitive content hidden] in support. The fact [sensitive content hidden] was able to help with an issue at 20:00 in the evening when most companies have sent the team home is impressive.

Cons

A lot of self learning, which for me is ok as I've used a lot of different EPOS companies, and this is also reflective in the pricing being great value which is fair.

Pros

Easy to navigate menu. Seems pretty straight forward.

Cons

The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.

Pros

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Cons

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Pros

I like the User Interface but thats about it.

Cons

The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.

Pros

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

Cons

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased.

if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Pros

The back office is fairly easy to navigate for basic needs

Cons

The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con -

The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse.

The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service.

They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?

Pros

The EPOS NOW software generally worked as expected. Once we signed the contract, we generally found it difficult to contact tech support, but we worked through it and got there in the end.

Cons

What really frustrated us was the sneaky way they got us to accept the Protect Now Care Plan that we didn't want or need. After a change in circumstance, we closed the company only to find that we apparently accepted some sort of care plan.... I do I.T., why would I need a care plan???? Anyway we are legally stuck paying their monthly Protect Now Care Plan for 3 years or pay it all off. So just be careful and read their contracts carefully. We will never do this again.

Pros

The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

Cons

This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.

Pros

The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Cons

Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

Pros

covers most of my needs,not a bad support team.

Cons

Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.

Pros

The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Cons

Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

Pros

On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.

Pros

Fairly user friendly , great customer service

Cons

The number of glitches, ie. Past orders popping up out of nowhere.

Alternatives Considered

Reasons for Choosing Epos Now

Reasons for Switching to Epos Now

Pros

Friendly Customer Service Staff. Albeit their hands are tied they can do nothing to help you!

Cons

Buyer Beware Epos Now WILL SCAM YOU!! I was warned by others and because of the price-point of their system I did not listen! Please don't make the same mistakes I've made!

I started by filling out a simple general interest in POS systems on Instagram and Epos aggressively stayed after me. Their sales staff are high pressure! I explained from the outset that my business was still under construction and I didn't need a system yet. I was assured that if I purchased their hardware, I would not be charged until I activated it. As of today, March 23, 2021 I've been charged every single month! I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges. Their staff are kind to you on the phone but they have not intentions in fixing this! They will lie to you to get your business, and God help you if you need to resolve a problem! Sure, they will answer the phone and promise that they are "investigating" the issue. They don't mean it!! Covid-19 has assaulted my business in so many ways in 2020 and I don't need a high pressure sales team lying to me and then whilst I'm still not open charge me every single month for a service I'm not prepared yet to use! I have asked since January to shut the account down. NOTHING! February, NOTHING, March, NOTHING! They are still investigating my claim! Hmmm. Please, go to other POS companies.

Alternatives Considered

Reasons for Switching to Epos Now