Payhawk Reviews

Pros

It integrates super well with your ERP systems (e.g. Netsuite).

Cons

We started using Payhawk a couple of month ago. So far I am not missing any features. However I am looking forward to get to know new features the product team is working on.

Alternatives Considered

Soldo and Spendesk

Reasons for Switching to Payhawk

Super intuitive, best sales/on-boarding experience

Pros

No more ticketing control, no more saving papers that you can lose. Just take pictures of the tickets while travelling or buying some stuff for work and that's all. The AI will read all data and will introduce all numbers and dates into the app to make the automatic report.
For my company, I have 200 EUR prepaid card just for regular shopping or when one day travelling so it's very convenient.

Cons

There are no much cons actually, everything is quite visual and easy to follow. You need a short training at the beginning to understand all features but the rest is smooth.

Pros

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Cons

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.

Pros

Managing Expenses is great and uploading

Cons

UI/UX and finding information on past invoices.

Pros

Immediate access to spending, oversight for management, reduces friction of collecting paperwork.

Cons

The UI of the website can be cumbersome and prone to breaking completely. Customer service can be slow or uncooperative at times.

Pros

OCR functionality and invoice/receipt scanning, as well as being able to block cards in real time

Cons

Our users not filling in/submitting the required expense information!

Alternatives Considered

Pleo

Pros

I've been exposed to multiple different expense management tools over the years, and Payhawk beats them all. Simple, quick and no excuses for lost receipts or complex management of expenses. Its quick and simple from an end user perspective, which means I can process each expense as soon as it occurs and know that I will get reimbursed.

Cons

Receipt scanning could be a little slicker and automatically crop just the receipt instead of capturing the whole image.

Pros

It is very easy to use. The customer service is very fast and helpful. They are very solution oriented and developing is quite fast.

Cons

We have been testing with the integration with NetSuite for a long period now and are still not ready to go live (currently using Sandbox) due to errors we receive when sending to NetSuite. Furthermore, reimbursements can only be done to EUR, GBP and BGN, while we have employees in whole Europe with different currencies.

Pros

Ease of use for both admin oand end users

Cons

OCR not always working, can be tricky to correct when it misidentifies

Pros

Ease of use, great integration with Xero

Cons

You can only upload one receipt per transaction.

Pros

Easy to use, makes very easy for the accounts department to track and chase for receipts on company purchases, two-step authentication is a livesaver when it comes to fraud prevention.

Cons

There is no option to archive and hide old cards. The setting up of the custom ERP process was complicated.

Alternatives Considered

Pleo and Spendesk

Pros

The product is really useful in everything we do in our finance team, it helps us reconcile expenses quicker and has a really cool app that reminds people when a receipt is missing. Authorising payments is a breeze using the app and when any issue presents the support team is right there to help.

Cons

In the beginning, there were a few things that needed to be adjusted in the way the information was displayed but Payhawk did their best to adjust our requirements and train us to use it and make the best out of the product.

Pros

Very easy to use. Makes training people up on it very straightforward.

Cons

Sometimes the autofill on invoices is incorrect

Pros

The time spent chasing for receipts is in real time and not always left to the end of the month.

Cons

Sometimes there are platform glitches but the product team at Payhawk are always quick to respond and try to rectify

Pros

Mobile App for employees is very easy for reimbursements.

Cons

Some of the integration with our Accounting system fails from time to time.

Pros

Real-time spend approval & management across a large quantity of projects is an invaluable tool. I don't know how we ever managed without it.

Cons

No major complaints here. Email nudges were too frequent but I changed the setting.

Pros

control of expenses which were made by employees, payhawk app is very navigate for all, fast way to attach a receipt to expense

Cons

I am waiting for USD account, nothing to add

Pros

The overall control and management over the spending/ card access and limits/ Expense management

Cons

not being able to select multiple transaction to approve.

Pros

- Easy of use compared to traditional company credit cards that are not digital at all- Receipt management via App & Camera the second the expense happens is helpful

Cons

- Usability of the expense overview in browser version is a little buggy. sometimes it shows open transactions when they were already taken care of. the status of the expense is not always clear and intuitive.

Pros

Easy to deploy and the team were very happy with it

Cons

Took awhile to navigate but guess that’s me

Pros

It was very easy to receive my card and manage expenses.

Cons

There was a small delay in the platform before my card showed up, but I'm sure their team is fixing it.

Pros

Usability but please!!! remove "Freeze card" button from "Ask for funds". One time I suddenly pushed it and them I had so many problems. This is the same as to have "Power" and "Delete" buttons close to each other on the keayboard

Cons

See above, I mentioned the main trick that makes me mad and unhappy

Pros

It is very easy to use and its tools works better than competitors I used previously. Things like OCR are simple and work

Cons

Sometimes its so simple that it is not clear which stage the reimbursement is at, or if something was submitted or not.

Pros

Ante cualquier problema, el contacto ha sido rápido y muy resolutivo

Cons

Hay alguna brecha de seguridad, se han intentado hacer cargos fraudulentos y han entrado el cargo.

Pros

El entorno de administrador y gestión es muy bueno.

Cons

Algunos establecimientos no aceptan el pago con la tarjeta Payhawk.