SurveyMonkey Enterprise Reviews

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Pros

It allows access to very valuable data, customer satisfaction, NPS and customer effort.It allows access to entertainment tools to incentivize customers.It is customizable and allows you to conduct surveys for your brand.

Cons

There is nothing I dislike about this tool.

Pros

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Cons

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Pros

This tool have all features you can imagine for electronic surveys.

Cons

During the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.

Pros

The excellent smooth process of these surveys

Cons

Nothing really that I can think of that i don't like

Pros

We integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

Cons

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

Pros

This software is SO EASY to use, both for survey creators and survey takers. And the amound of data and the actions you're able to take on that data are mind-boggling, especially at the paid levels. The free level is perfectly sufficient for basic Q/A, survey/response type things, but the paid level sunlocks things like text answer analysis based on keywords and other spiffy features like that. Super neat!
This tool saves me a lot of time doing research on potential project impact, pain points for end users, user satisfaction, etc. I'm sure I could be using it for more, but I'm not all that creative :)

Cons

It cannot force users to take the surveys.
I literally have none! I was able to very easily setup my survey, send the link out, and analyzew the responses efficiently.

Pros

Super easy import or build surveys from scratch! Customizable questions, multiple question types to chose from, so many options for survey sharing, analysis and sharing.

Cons

If you are not super tech savy, this program can be a little tricky to figure out.

Pros

This is a great way to engage with our employees efficiently and our team loves how easy it is to navigate and use. On the operations side we like the options to customize or use templates depending on the project we working on.

Cons

We really don't have any complaints at this time.

Pros

The platform is very easy to create and distribute surveys to a wide audience. It is very user friendly and great in collating and managing responses.

Cons

No real dislikes for the platform. Everything works as it should.

Pros

Everything is good, specially it makes life easy to create complex surveys with extra branching/ calculations

Cons

Was good, only concern is if you need to create complex surveys then you can pay and use it for simple surveys the free service of Google docs, MS docs is better.

Alternatives Considered

Reasons for Choosing SurveyMonkey Enterprise

Switched From

Reasons for Switching to SurveyMonkey Enterprise

Pros

This site is one of the easiest survey sites online today! The layout of the questions are very easy to use & answer. It makes taking surveys so simple that it makes both the survey makers & survey takers amazed! It's both website based & has an app that can be downloaded to make extra money on! Highly recommended!

Cons

Sometimes not enough surveys to pick from!

Pros

I love the ease of setting up a new survey and seeing visual results in chart form.

Cons

There are not enough Enterprise features to call this Enterprise-ready. The most glaring thing missing is the ability to SEE and MANAGE surveys that are "out in the wild" as an admin. My team would constantly come to me asking if they could see the results of a survey a colleague had sent. I would have to send them to that individual because I couldn't even see IF it was sent. If that person was out of the office then we were out of luck until they returned. I was very frustrated by this.

Pros

Ease of implementation. Question templates to give ideas, built in best practices that tell you if your survey is too long or otherwise unlikely to generate responses. Ability to create independent links to track where responses originate. I like that respondents think they are anonymous but you can actually track where they came from which protects integrity of information.

Cons

The free version doesn’t have great analytics. The paid version keeps most valuable data information in the hands of the administrator which was frustrating to me as a team member before I became in charge and administering surveys. Report format is a bit cumbersome, design could be more elegant, but it does the trick.

Pros

It's an easy to use platform and also the way it helps organisations gather feedback helps industries to grow

Cons

It's a bit expensive compared to some of its competitors

Pros

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!

Cons

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.

Pros

The reporting in SurveyMonkey Enterprise is great. I can learn a lot from my surveys, and it's easy to understand the results.

Cons

The mobile version has room for improvement.

Pros

the options that we get set the validation while creating the new question. Be it, an option button, multiple choice, rating scale etc

Cons

When we send a survey org wide, especially while running the internal satisfaction survey, it wont take the user name who is filling the survey by default unless the survey is sent exclusively to a set of people by entering their email IDs.

Pros

The program has many features and we love the reporting aspects of the program.

Cons

The cost is very high. We have moved to a different program that is free because as a non profit, we can not afford the cost.

Pros

It is easy to login into a survey and input responses. I like that you can set it up to get updated results fairly quickly and easily.

Cons

I have no issues with this software. It is a good tool to use to send out survey as well as compile results.

Pros

I like the clean, ready to use interface sad the multiple options you have for obtaining responses. We use it to collect data on our products to inform improved processes and quality improvement research. The dynamic dashboards for results are great too keep internal stakeholders informed.

Cons

Integrating with other software systems and platforms can be tricky depending on the desired use.

Pros

I love Survey Monkey for the ease with which it allows anyone to create and follow up with surveys done personal, scholastic, and professional purposes.

Cons

I wish more people knew about Survey Monkey and that there were a premium version to take advantage of.

Pros

This is one of the easiest ways to get input from others within an organization without calling a meeting or polling individually. Results come as quickly as users submit answers and are updated in real time.

Cons

It's very bland to look at, but I suppose that is not relevant.

Pros

The ease of use as well as the confidentiality of others able to leave their honest feedback.

Cons

There are an abundance of emails you receive not relating to the survey results, but spam after using it.

Pros

User-friendly software that makes creating questionnaires easy.

Cons

It can be a bit time-consuming according to the type of responses and if using the free version results of questionnaires may be limited.