User Reviews Overview
About Gofrugal
Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Bang for your buck!
Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.
Pros
The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.
Cons
No cons so far. However I have to populate this field.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
GoFrugal is the Best
Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.
Pros
There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.
Cons
I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.
Reasons for Switching to Gofrugal
All features were available at affordable cost.- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
disappointment from the unsatisfactory level of service
Stock management Locationwise
Pros
There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.
Cons
We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.
We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.
1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.
In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.
We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.
Top Gofrugal Alternatives
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Fast updates on government mandates and custom requirements.
Safe and Good.
Pros
Easy to use and good overall features, satisfying our large format Pharmacy Chain use.
Cons
When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.
Reasons for Switching to Gofrugal
Had more features with options for scaling and customization than alternates. TS enterprises ,the distributer explained everything very clearly to satisfaction.Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
One of the best Retail POS in the industry
My overall experience with the software is so good. Its features meets our expectations.
Pros
This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.
Cons
It becomes very slow if the system is idle for a long time.
Response from Zoho
Dear Mr Ramesh,
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Our technical person will reach you on the system slowness issue
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Software for chain stores
Good product
Pros
Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system.
Also the centralised hq system gives lot of control on all operation.
Cons
Pos application can be faster little more
Reasons for Choosing Gofrugal
We were looking for a complete centralised package with instant support. This software have theseReasons for Switching to Gofrugal
It had almost features i were looking for. And communited to developed new features and service availability day and nightResponse from Zoho
Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Going frugal with Gofrugal
Pros
Extensive Built-in Features, support, and ease of use
Cons
Installation and upgrade time can be improved
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Smart Baniye
Pros
Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.
Cons
Offer Management Feature is not upto the mark.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Suam Hardware Ltd With Gofrugal
I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.
Pros
Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.
Cons
No customer reward program on the Android app but soon it will be worked on
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Based on short experience of 6 months
Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.
Pros
Purchase entry, billing and integration with several sales channels.
Cons
Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A few suggestions that can benefit all your clients
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.
Pros
I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.
Cons
Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.
1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
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Review Source
Poor Design, Inflexible Service, Poor Retainership
I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.
The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.
The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.
The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.
Do research yourself or ask for trial and use it well before making an opinion.
Response from Zoho
Dear Mr. Gaurav,
We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store
You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons
We are eager to help you & solve this
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ON LINE CHAT PROBLEM
VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.
ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE
Pros
NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.
Cons
NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT
Response from Zoho
We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
POS SOFTWARE WITH BETTER POWERS TO SURVIVE
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.
Pros
EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI
Cons
POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great software for Very good Price
Pros
As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.
Cons
The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Nagarik stores
Pros
sales bill feature and to maintain stock as well as the ordereasy app for online orders.
Cons
Some of the features of ordereasy app should have been a little advance that would have helped in more orders
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Go frugal is good software
good
Pros
online, order easy & gosure is easy to use & user freiendly.
Cons
None of the above, i led all the features.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall Ok
Pros
better than most softwares in market. but still need to improve a lot.
Cons
customer care executives are not trained well. they cant understand what we are speaking about.
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Wonderful software
We are using many versions of Gofrugal software for more than a decades and I personally recomended few of my associates.
Pros
It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we
Cons
Nothing I found in this software that I can say "I like least"
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ADMINISTRATOR
Pros
WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS
Cons
Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly
Response from Zoho
Dear Mr Naina Mohamed,
Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Business Development Software
Pros
This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN]
is the best person I have ever meet somebody from gofrugal.
Cons
There is no negative point I found in this software.
Response from Zoho
Dear Mr Uday Krishna,
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal Best software
Very Nice software, Live chat support helps and after sells is also good
Pros
User friendly , easy to use , fast processing
Cons
using from a long Time But do not found any thing that is least usefully
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Review from Vivante Foods
User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions
Pros
Interface with Rpos to HQ. HQ can give us real time info
Cons
We should be informed about new features .
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
admin
Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .
Pros
Simplest screen and User interface. It is simple to Operate.
Cons
Support have to improve as there is some delay in solution and understanding.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A must for any business & easy to use.
Pros
The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.
Cons
I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.
