Unicommerce Reviews

Pros

+Easy to understand interface
+Amazing customer support
+ Seamless integrations

Cons

Dashboard can be improved to suit daily tracking of sales

Pros

Unicommerce allows to integrate with 45+ E Commerce marketplaces which helps the merchant to manage there order and optimise the inventory without investing more on the inventory.
Unicommerce allows us to bulk invoicing Labelling & Shipping seamlessly order processing to have control over the SLA (Service level assurance)
Unicommerce allows us to have multiple warehouses in single window view to optimise the logistics cost and save ROI.
Unicommerce allows us to maintain the seamless integration between various taxation groups.
Technology defines user customized authority role wise.
Unicommerce has built to lead the E-commence eco system and allows us to manage WMS & OMS in single panel view.
Unicommerce is integrated with E commerce Firstmile and lastmile which allows the sellers to choose the viable 3PL partners to optimise the cost.

Cons

Unicommerce doesn't allow to process the 200 order at a time.
Unicommerce have very minimal integration with international marketplaces.
Unicommerce haven't built the payment reconciliation.
Unicommerce haven't built the return reconciliation.

Pros

It is Easy to Manage Entire E commerce Platforms in One Place, helpful to Track Order, Manage Return, Inventory Planning etc...

Cons

Easy to Operate software from any where any place

Cons

There are following noteworthy cons.
1. The issue with the reporting. You would never get the correct report with unicommerce.
2. Payment reconciliation- They claim to have payment reconciliation for all the marketplaces but there payment reports are not at all accurate. Their reports would show the repetition of the same amount and reference number multiple times for the same periode of time.

3. Return- they would not provide you the return details of "Amazon". While asking the same to unicommerce team they asked me to refer to the Amazon reports for Amazon returns.
4. Amazon FBA reports- you have to generate Amazon FBA reports separately. If you are selling the products to Amazon.com and Amazon.co.uk then you have to generate the reports of each FBA individually and then merge it to get the complete report. And even these reports does not reflect the exact order date.
5. Amazon FBA orders issue- Amazon FBA orders would appear n the reports after 2 days.
6. Poor synchronization of orders.
7. The issue with Snapdeal order Processing- There are always issues with Snapdeal order processing and you have to go to Snapdeal panel to process the orders. The processed orders will remain in the pending list of unicommrec and hence the correct reporting is difficult to attain.
8. It only supports the FBA for Amazon.com, Amazon.in & Amazon.uk while rest of the marketplaces i.e. Amzon.ca, Amazon.com.mx is not supported.

Pros

The Exact linking of Inventory in Real Time is too good part. Apart, processing of orders is also easy to understand even for the new Joiners. Even if technical issues comes, those are rare times.

Cons

Less opportunities to spread in international market- few International marketplaces Syncing. Out of Available- some of them dont respond or allow Indian merchants.

Pros

Dont find any pros in the product or company, sadly.

Cons

Unicommerce is probably the worst software in this space I have seen. Their marketing is on point but hope the software was even 10% of that. Everything is broken, right from Order Management, to Inventory management to Returns management. They say they have payment reconciliation, by that what they mean is that you have to go the channel portal see payment details of each order & fill it up on unicommerce.

Unicommerce is just a data collection machine. They don't know the needs of a D2C operator & they are not willing to listen also. My account manager got me to pay them 5k, even though the min was 1k - 2k. Now when I say I am not happy with them, they are not returning the money & not responding on email also.

Pros

We use Unicommerce for Inventory management and processing invoices and ship labels for orders. Even with the increase in our business over the years, Unicommerce has been able to keep us on track with order processing.

Cons

Since we've been using Unicommerce since the very beginning it has been hard to quantify any change. Not a lot of issues have we faced with operations since our company has evolved over the years.

Pros

We knew e-commerce was the future and we are glad that we chose Unicommerce to help us lead the way. Unicommerce solutions have exceptionally helped us manage our business across 10+ Marketplaces. We are highly satisfied with the kind of support we have been given and happily managing 4 other accounts with Unicommerce.

Cons

currently order sync frequency is 30 minutes this should be 5 to 10 minutes

Pros

1. The features are thorough to sell on online platforms like Amazon, Flipkart etc.
2. Dedicated customer support team
3. Can create Flexible workflows to manage customized processes at warehouses.

Cons

- Self-help documentation is limited for learning and usage. You will need to connect to the support team for training and every query.

Pros

- value proposition is great in terms of exclusive tag you can get with bigger players like amazon, Flipkart

Cons

Delivery time for custom requirements is high

Alternatives Considered

Pros

It simplifies order processing, inventory management and accounting. It helps in reducing the turn around time to fulfill our orders from various ecommerce marketplaces.

Cons

Interface needs a lot of improvement. Sales report which do not reflect geographical sales data. Does not help in identifying the item which is pending for listing on a particular marketplace.

Pros

One stop shop for ecom solutions. Great support by [SENSITIVE CONTENT HIDDEN]. We had [SENSITIVE CONTENT HIDDEN] visit us and clear all our issues patiently.

Cons

Customer service in the standard plan. chat support could never understand issues. they would reply after 30mins of raising a ticket. if we dint respond for 5 mins, they would close the ticket. issues would just notget resolved.

Pros

I have been using Unicommerce for almost 2 years and managing all ecommerce portal orders in it. Even opencart also works effortlessly. So for so good.

Cons

I wish they also have a reconciliation tool inbuilt in it so that we can get reconciliation also done through it.

Pros

Inventory management and bulk order processing.

Cons

Some time they toked much time to resolve the issues.

Pros

Inventory management is the feature that I like the most about this software as now I can focus on expanding my business instead of having headache in managing the inventory

Cons

Reconcilliation is the department that needs to be improved as all the channels are not included in this feature

Pros

Inventory management services is quite good

Cons

Reconciliation and return management need improvement

Pros

Inventory management and order processing from Single point.

Pros

The dash board is pretty simplified and user friendly

Cons

Inventory sync and order sync is not in place at times which leads to lot of fulfilment issues

Pros

We knew e-commerce was the future and we are glad that we chose Unicommerce to help us lead the way. Unicommerce solutions have exceptionally helped us manage our business across 10+ Marketplaces. We are highly satisfied with the kind of support we have been given and happily managing accounts with Unicommerce.

Cons

For me, i did not find any as it suits my business process

Cons

everything. always have some or other issue unicommerce does not sync inventory in time. it will take hours to process the order and there is no help support

Pros

Sorting and Track-ability of inventory

Barcoding

Cons

1. Processing time to scan the individual item for any sku/item wrt any type of order.
2. User interface

Cons

i hate this software, i dont like anything in this software, heavy cost but worst service, shamefull service.every month lot of new issues arising, very worst and poor customer care service, never seen such useless software , they are money cheaters, not even giving refund for their mistakes, no.1 frauds in the market.