User Reviews Overview
About Unicommerce
Unicommerce renders highly accurate and technologically superior eCommerce supply chain solutions to over 10,000+ global marketplaces and brands such as SUGAR Cosmetics, Hamilton Housewares, Enamor, Xtep, Iconic, TCNS, mCaffeine,...
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- Industry: Apparel & Fashion
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Smooth operations with Unicommerce
Pros
+Easy to understand interface
+Amazing customer support
+ Seamless integrations
Cons
Dashboard can be improved to suit daily tracking of sales
Response from Unicommerce
Hello,
We appreciate the feedback and are glad to know that our solutions help your business deliver seamless and effective services.
We are determined to better ourselves each day and bring more value to your business.
- Industry: Retail
- Company size: 201-500 Employees
- Used Daily for 1-5 months
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Review Source
Product review
Pros
- value proposition is great in terms of exclusive tag you can get with bigger players like amazon, Flipkart
Cons
Delivery time for custom requirements is high
Response from Unicommerce
Thanks for your review!
We understand you opted out to not disclose your identity, but in case you want our team to work your feedback, we would request you to email us back at [email protected] sharing your direct contact details.
This will help our team to arrange a personalized meeting for you with our Senior Management to understand & work your requirements.
- Industry: Apparel & Fashion
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Channel inventory managemant software
Easy to manage multiple maeketlace orders & inventory with ease/
Pros
We knew e-commerce was the future and we are glad that we chose Unicommerce to help us lead the way. Unicommerce solutions have exceptionally helped us manage our business across 10+ Marketplaces. We are highly satisfied with the kind of support we have been given and happily managing 4 other accounts with Unicommerce.
Cons
currently order sync frequency is 30 minutes this should be 5 to 10 minutes
Response from Unicommerce
Thankyou Yogesh for your valuable ratings and feedback!
Top Unicommerce Alternatives
- Industry: Apparel & Fashion
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Best products for all sellers and really Value for Money
I was new on E-comm business and was not happy to use other vendors. When I got call from Unicommerce then I found a platform that could helped me to manage the inventories to all my different marketplace and process the orders of my different panel at same time. Which is really awesome.
What I appreciate the most is that when I've an issue someone has immediately gotten back with me, concerning my issue, it was very quickly resolved.
They have very good Customer Experts.
Thank you Unicommerce.
Pros
Inventory management and bulk order processing.
Cons
Some time they toked much time to resolve the issues.
Response from Unicommerce
Thanks a lot Ruby for your valuable feedback.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Good
Pros
We knew e-commerce was the future and we are glad that we chose Unicommerce to help us lead the way. Unicommerce solutions have exceptionally helped us manage our business across 10+ Marketplaces. We are highly satisfied with the kind of support we have been given and happily managing accounts with Unicommerce.
Cons
For me, i did not find any as it suits my business process
Response from Unicommerce
Thanks Aman for your valuable ratings and reviews!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
worst software, waste of money
no benefits , dont use this software
Cons
i hate this software, i dont like anything in this software, heavy cost but worst service, shamefull service.every month lot of new issues arising, very worst and poor customer care service, never seen such useless software , they are money cheaters, not even giving refund for their mistakes, no.1 frauds in the market.
Response from Unicommerce
Dear Sathish,
We are sorry for the inconvenience caused to you. Our team is already in touch with you. We would ensure that your concerns are taken care of.
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Review Source
Easy process - Overall a great experience.
One of the primary benefits of Unicommerce for those who have never run an online store before is the website wizard feature. This helps walk you through the entire set-up process of the site. we can customise the software according to the requirement which is feasible.
Firstly i thank Mr. wasim Anwar who always helped us to resolve our issues/errors in unicommerce and provide the information to the quires.
And also i would like to Thank you Unicommerce support team to work with us all the time.
Response from Unicommerce
Mohammed Imran, thanks a lot for the feedback.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Ease our task
Pros
Orders are getting processed easily. It fasten our work. Timely response and support.
Cons
Connector breaks frequently
Sometimes panel is slow
Response from Unicommerce
Thanks Jubli for your valuable ratings and reviews!
- Used for 1-5 months
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Review Source
Not a bad ecommerce platform
Pros
Unicommerce is a relatively ok ecommerce platform for small businesses. A lot of your basic needs can easily be met.
Cons
Sometimes the Unicommerce platform encounters severe issues such as inventory syncing errors. This is obviously an important part of a retail business.
Response from Unicommerce
Thanks Mark, for your review! We feel bad about the inventory issues you might have faced, and as we deal with the inventory issues with the utmost priority, we would love to discuss and assist you more on this to resolve all such concerns of yours. Kindly reach us at [email protected] for more assistance.
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Review Source
Necessity for every eCommerce seller selling on multiple marketplaces.
This software has made my daily activity very easy and also helps me to have proper utilization of available employees in a more efficient way with minimum errors.
Response from Unicommerce
Thank you for your valuable feedback!
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Review Source
Always Problem they are not Reliable, 5 days they r in maintenance in a month at your business...
Always Problem they are not Reliable, In One month 5 days they r in maintenance at your business time between 10am to 6 Pm. They have no any call support. even they r not replying any satisfactory answer. They will tell we apologize and tell that out team is working we don't know when will this problem will solve.
Response from Unicommerce
Hi Brijesh,
We are sorry for the inconvenience. If you have any query or concern, please let us know at [email protected] We would ensure that all your concerns are taken care of.
- Used Daily for 2+ years
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Review Source
Technology and never-ending push towards perfection mean you can spend less time worrying.
Pros
Unicommerce allows to integrate with 45+ E Commerce marketplaces which helps the merchant to manage there order and optimise the inventory without investing more on the inventory.
Unicommerce allows us to bulk invoicing Labelling & Shipping seamlessly order processing to have control over the SLA (Service level assurance)
Unicommerce allows us to have multiple warehouses in single window view to optimise the logistics cost and save ROI.
Unicommerce allows us to maintain the seamless integration between various taxation groups.
Technology defines user customized authority role wise.
Unicommerce has built to lead the E-commence eco system and allows us to manage WMS & OMS in single panel view.
Unicommerce is integrated with E commerce Firstmile and lastmile which allows the sellers to choose the viable 3PL partners to optimise the cost.
Cons
Unicommerce doesn't allow to process the 200 order at a time.
Unicommerce have very minimal integration with international marketplaces.
Unicommerce haven't built the payment reconciliation.
Unicommerce haven't built the return reconciliation.
Response from Unicommerce
Thanks, Yogendra for taking out this much time to write down a great review for us! Noting down your feedbacks we would like to inform you that we are providing integration with majorly all leading Middle East marketplaces and few others as of now and working aggressively to add many of them by end of this year. Further, we have already upgraded Payment and Return reconciliation features and have brought in lots of channels for which Unicommerce is providing Payment reconciliation along with comprehensive dashboards. We would love to assist you more with the features. Do reach us by directly replying on this thread!
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Unicommerce is a boon for online sellers. It simplifies order processing and inventory...
It simplifies order processing , inventory management and accounting which helps in reducing the turn around time to fulfill the orders from ecommerce marketplaces.
Pros
It simplifies order processing, inventory management and accounting. It helps in reducing the turn around time to fulfill our orders from various ecommerce marketplaces.
Cons
Interface needs a lot of improvement. Sales report which do not reflect geographical sales data. Does not help in identifying the item which is pending for listing on a particular marketplace.
Response from Unicommerce
Hi Saurabh,
Thanks for your valuable feedback! We have noted your suggestions and forwarded to the product development team.
We strive to provide you the best services in the industry.
- Used Daily for 1+ year
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Review Source
I have been using this software for quite a long time and so far I am satisfied with this...
Pros
Inventory management is the feature that I like the most about this software as now I can focus on expanding my business instead of having headache in managing the inventory
Cons
Reconcilliation is the department that needs to be improved as all the channels are not included in this feature
Response from Unicommerce
Hi Karan,
Thanks for your valuable feedback! We have noted your suggestions and forwarded to the product development team.
We strive to provide you the best services in the industry.
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Review Source
Best Solution for E-Commerce Sellers
Unicommerce makes my online business very easy and more effective, Managing all Orders, Inventories across different channels has become very easier. Uniware is the best and economical solution for all the E-Commerce sellers.
They have a very good Support team which provides us with the best solution whenever required.
We sell Men's and Kids T shirts in the brand names Moonwalker & Childrens Club and our presence are there in all the major marketplaces.
A Spl Credit goes to the person in Chennai office (Mr.Ganesh) very helpful and reliable always.
Overall Unicommerce having an Excellent team in all aspects and we are happy to be associated with them.
We also recommend Unicommerce for all the E-Commerce Sellers.
Response from Unicommerce
Thanks a lot Divya for the feedback. We are glad have you as our customer.
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Review Source
GREAT SOFTWARE !! GREAT CUSTOMER SUPPORT
I'm very happy that I searched for a platform that could help me to manage the inventory to my different marketplace and process the orders of my different panel at the same time.
What I appreciate the most is that when I have an issue someone has immediately gotten back with me, concerning my issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find!
Response from Unicommerce
Thanks Khushboo for your review. We are glad to have you as our customer.
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Review Source
Best Software, it works for me..
More important the software can be helpful for vendors who wants to be serious with Marketplace to grow.
1. I had a complete sales report and tracking of entire returns.
2. My accounts and reconcilation became easy and smmotheist..
3. From inventory to Sales Order process becomes too fast...
4. In Budget... one of the best tools in the market.
5. Support team is helpful, at times its issues
Response from Unicommerce
Thanks a lot Riyaan. Your feedback has made us feel awesome.
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Review Source
DONOT waste your money
Be careful friends these guys are not at all professional and cheat. They will not tell you few things and when you will know, your money will be lost.... we have already lost our initial 2000 rs and even after escalating to seniors in this organization, they did not do anything even no response came.... so take a known decision if you are looking for their services...
Rs 2000 is nothing, but when a management is cheat, so they will cheat even for single Rs.
Response from Unicommerce
Dear Ashish,
We are sorry for the inconvenience. Please share your contact details with us at [email protected] and let us know your concerns.
- Industry: Consumer Electronics
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Run an online store or sell online on marketplaces? Enjoy smooth operations with Unicommerce
Pros
We use Unicommerce for Inventory management and processing invoices and ship labels for orders. Even with the increase in our business over the years, Unicommerce has been able to keep us on track with order processing.
Cons
Since we've been using Unicommerce since the very beginning it has been hard to quantify any change. Not a lot of issues have we faced with operations since our company has evolved over the years.
Response from Unicommerce
Hi Kamna,
Thanks for your valuable feedback! We strive to provide you the best services in the industry.
- Used Daily for 1+ year
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Review Source
Manage your multichannel sales efficiently with Unicommerce.
Pros
I have been using Unicommerce for almost 2 years and managing all ecommerce portal orders in it. Even opencart also works effortlessly. So for so good.
Cons
I wish they also have a reconciliation tool inbuilt in it so that we can get reconciliation also done through it.
Response from Unicommerce
Thanks Anand for your review! We would like to inform you that Unicommerce's payment reconciliation has been upgraded and we have bring in lots of channels for which Unicommerce is providing Payment reconciliation along with comprehensive dashboards. We would love to assist you more on the features, do reach us at [email protected] for more assistance.
- Industry: Apparel & Fashion
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Great tool to sell on online marketplaces
Pros
1. The features are thorough to sell on online platforms like Amazon, Flipkart etc.
2. Dedicated customer support team
3. Can create Flexible workflows to manage customized processes at warehouses.
Cons
- Self-help documentation is limited for learning and usage. You will need to connect to the support team for training and every query.
Response from Unicommerce
Thanks Mayur for your kind feedback. We have taken note of your suggestion and have shared same with the concerned department.
- Industry: Apparel & Fashion
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent
Overall is good
Pros
Inventory management services is quite good
Cons
Reconciliation and return management need improvement
Response from Unicommerce
Thanks Prashant for your valuable ratings and honest feedback. We have taken note of your suggestion for improvement and forwarded the same to the concerned department.
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Review Source
Their Inventory Update Sheet is so much organised and very easy to update stock on daily basis
We have just onboarded with Unicommerce thru Ganesh ( Sales Team ) and their onboarding process is very quick. Thanks to Ganesh for helping us onboard the fastest way possible. The Seller Training was very helpful and clear and they followed up with me everyday to know if there was any issues working with the software. Training was given by Ashish and he was very patient and clear in training. Uniware is a seller friendly software and the most interesting part is their inventory update sheet where all skus are so much organised that it hardly takes an hour to fill out the sheet of almost 700 skus which was lacking in all online selling channels. Two things I would want Unicommerce to improve...one is their app....their app should be a replica of the software and we should be able to process orders thru app and the other is they should have a customercare phone line too which would make our queries answered prompt.
Response from Unicommerce
Hi Devi,
Thank you so much for your review. We are extremely happy to know that you have liked product / services.
- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
worst api software ever
nothing only loss , during sale season so many orders get cancelled due to synching issue with this fraud company
Cons
everything. always have some or other issue unicommerce does not sync inventory in time. it will take hours to process the order and there is no help support
Response from Unicommerce
Dear Saurabh,
We are sorry for the inconvenience caused to you. Please share your contact details with us at [email protected] and let us know your concerns. We would ensure that your concerns are taken care of.
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Review Source
Very Supportive Software for eCommerce Sellers
Unicommerce has been like the backbone of my eCommerce business. I had reached like a saturation point, where i just couldnt manage the inventory and make manual bills and fill forms for different eComm companies on a daily basis. My business was increasing but i couldnt manage it. At that time a Unicommerce Sales Manager got in touch with me and explained to me their panel and it was just exactly what i needed. Since then there has been no looking back, i just have to log in to the unicommerce panel every morning and process all orders across various channels, and im done in half the time and half the hassle. Also with the constant improves that they bring to their platform, it just keeps getting easier. Im very happy and would recommend it to everyone to use.
Response from Unicommerce
Hi Nitesh, we are glad to see your review. Thanks.
