User Reviews Overview

About Illumine

Illumine is a comprehensive childcare management software packed with all the functionalities of daycare & preschool owners. Directors and teachers can manage administrative reporting, program planning, manage billings, interactio...

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Feature ratings

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.4

Browse Illumine Reviews

105 of 105 reviews
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Tasneem
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/03/2020

Best Childcare Management App

Pros

User friendly , Consist of all features which preschool would want to make their daily operations easier.

Cons

The application contains all features which I was looking for for my preschool.

Gaurav
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2020

Illumine - easy and intuitive

I use illumine at my children's school to check their daily activities and meal reports . It is quite fast and intuitive . It lets me checkin or checkout my child with the help of simple QR code scan They use it for car pool on an iPad and it helps me track the car movement as well. The school moved from a pen and paper set up which was much slower due to flipping through the clipboard to find your kids and signing for each of them. It lets me add medical and food notes as well. Such a relief when teacher marks such notes completed with a picture. Plus, if it was raining the papers were a mess. The school has the iPads at the reception that still allows for signature with the touch screen.

Pros

Illumine helps make the connection between home and the preschool setting stronger. It allows teachers and parents to communicate important information to each other. It allows for photos to be shared with the families, so that they can see the learning taking place in the classroom. It allows me to keep track of the development that my child is going through, in a very structured, easy to understand format. I like this software a lot

Cons

I really do not have any cons for Illumine. My experience has been very positive and I like the product and their user interface . I am being 100% honest when i say that I have never had to contact customer support so I can not speak to that, but I do know that the implementation of the solution was pretty simple .

Bharath
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
3

3
Reviewed on 29/10/2020

Need improvement in the UI navigation

It was a pleasant experience

Pros

The facility to upload pictures and videos

Cons

When I want to see a particular day's dairy, all the dairy details will come up.

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Jeni
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 28/10/2020

Very useful especially during the pandemic!

If you're looking for a child care management platform for your school, I would absolutely recommend Illumine because it's very user-friendly, very straightforward, all you'll need for your school is all in one place. As a parent, I wouldn't have to switch from one software to another and read endless emails from teachers just for school updates. All the information I need about my child's performance is accessible at my disposal, without checking different things from different platforms.

Pros

My kid's school used this, and the whole experience to communicate with her teachers and receiving daily reports about my child would not have been much more straightforward. During the pandemic, extra updates such as online learning and activity sharing with learners are handy, and she felt connected to her teachers even though she is away from school. They have various tools, such as notifications, assessments, fee collection, Lead CRM, etc., all in one place. Still, I hope her school would use all the functionalities as I know it would be so much more helpful for teachers and students.

Cons

As of now, the experience is pretty pleasant, and if there are
any problems, the team will be quick to resolve it for us.

Tirth Raj
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/03/2020

Illumine works for my school

Pros

We have replaces our school diary with illumine. It is easy to use, saves a lot of time for our teachers and the onboarding is very simple. The best thing about Illumine is their after-sales service and we have received solutions for all the queries/bugs almost immediately.

Cons

The CCTV live streaming and the bus tracking service needs a few enhancements.

Naga Ravi Prasad
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 22/03/2020

Illumine is overall good product but it needs some improvements

Overall, with the age of app, it is performing good. But still needs some improvements.

Pros

1. We can closely watch kids activities on timely basis.
2. We can watch photos of events and activities in school
3. We can update our photos at home and download school photos
4. Communicate with teachers and care takers about his deeds and chores

Cons

1. It is not possible to download all the photos at once
2. We need live monitoring feature by linking webcams with illumine app
3. Customer care needs to be very prompt in answering queries

Gergana
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/08/2022

Gergana Stancheva

In the kinder garden of my childs

Pros

Easy useing and shareing, is good to find all needed information.

Cons

No, everiting is nice and easy to use. I coudn't espect more.

Falak
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 30/03/2021

A teacher's guide

Good

Pros

The best feature is that it allows to choose different options while posting pictures for kids. Easy to check updates and backdated information.

Cons

No option of selecting multiple parents to message. Have to individually select which is time consuming.

Fahad
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 14/04/2020

value for money and relief for parents

Made my life easier as Parent”
Overall: As a parent of a twin illumine has made me a less anxious parent. In the early days, I used their live streaming feature the most. But slowly I transitioned and started relying a lot on daily updates. I like the fact that the school is also proactive in sending the nap and food updates

Pros

Previously the school provided an app each for bus tracking, live streaming, and communication. Now they do everything through illumine. It has made my life as a parent much easier .

Cons

I wish I don’t have to scroll through 100 pictures to find a picture of my child. As I understand technology I know it is difficult to build face recognition but they can at least give an option to mark pictures and updates as favorite for future filtering.

Ankita
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/07/2022

Education management

Pros

Ease of use , great UI
Clarity on topics

Cons

I loved it totally , I felt in starting there were issues in uploading my child's homework but it was ok after sometime.

Debojit
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 01/08/2022

Excellent Product.

Pros

Very user friendly. Exhaustive features. Enhances the goodwill of the organisation. Helps parents and educators in tracking the development of the child

Cons

Camera access can be improved. Writing notes and reminders sometimes becomes difficult.

Puja
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/03/2020

Great Customer Service and Ease of Usage

Illumine team is very proactive in solving our issues at all hours. The app is very easy to use and has many features that will make life simple for both customers and school management

Pros

About the software - lots of features, easy to use.

Cons

Sometimes there are issues with timely updates but they are taken up by team immediately

Response from Illumine Labs

Thanks, a lot for such a positive review. We really enjoy working with your team.

Replied 24/03/2020
Kothai
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 29/03/2021

Review

Pros

The feature to look at the class schedule and communicate with the instructor.

Cons

Meeting invite link. Often had issues in locating the meeting link to join the class.

Lakshmi
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2022

Very happy we chose Illumine for Earthlings

Illumine helps us stay connected with parents effortlessly, it helps the team work seamlessly on a single platform

Pros

Customer support & customisation options

Cons

iOS can be unstable & updates take a bit longer than we’d like

Satish
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2020

Great solution for pre-schools

Very pleased with the partnership.

Pros

Constant innovation resulting in feature upgrades.
Intuitive to use.
Amazing support.

Cons

None at all. Any bug identified is immediately fixed.

Stefina
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 02/08/2022

Nice

Pros

CCTV, Photos, Tracking leaves / request, attendance, syllabus

Cons

Help support from Customer Care. Also my invoice is shown as pending, though I have paid it completely

Vandana
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

2
Reviewed on 29/10/2020

Illumine parent user

I started using the app since my child's school started posted updates on the same. It has been easy to learn though I feel the interface can be much better designed.

Pros

The updates are very easily visible. The media gets uploaded quite fast.

Cons

I can only upload either a photograph or a video, the option to upload both is not available. I feel tbe user interface and design can be improved and more options for text and font can be available.

Response from Illumine Labs

Thank you for the feedback.
We are releasing a revamped User interface where you can upload files, video,s and images together. This will be available by end of november.

Replied 30/10/2020
JAYA MADHURI
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/03/2020

CHILD AT MY TIPS

Pros

This app is very easy to access and know my kid daily activities so that I can work comfortably

Cons

No, Everything is fine as now which I feel

Rohit
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2020

As a User

Pros

Notifications , activity creation and payment

Cons

response should be quick as current and downloads as well

Radhika
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2020

Illumine is a great app for day care activities

Pros

The fact I don't have to ask each and every detail to the daycare representatives and it gets automatically updated
The interface is pretty smooth, Notification is very good
The icons for representations are cute and friendly.
Many features to receive as well as send information
Its a thoroughly thought out app

Cons

The updates are not synchronized sometimes we have to refresh the app multiple times.
Otherwise, it is just amazing!

Faith
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2021

Excellent software

One word. Excellent

Pros

illumine was easy to use and very convenient . I love that I can communicate with the school efficiently and effectively. It keeps the school accountable as they have to post daily updates.

I can see how my child performed through the day and most importantly download pictures for the grandparents. Its excellent. I would highly recommend it.

Cons

Nothing so far. I have enjoyed using this software

Gaurav
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 02/11/2020

Vivero School User

The application is good.

Pros

The features are good but needs some updates. Please read the comment in the next question.

Cons

1. The way we scroll through the updates is not very convenient.
2. Within the Student profile-> Photos-> There is no option to delete the already uploaded photos. Why is this feature missing.
3. A dashboard kind of view is missing.

Anshul
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 20/10/2020

Illumine - A great app for Edtech!

Overall experience has been excellent. Its easy to navigate, simple to use & all the basics are shown upfront.

Pros

Illumine is a great software. It allows us to keep a track of the child during his school time. It is easy to navigate & the most recent info is always available at the opening page.
Lesson plans can be uploaded by school which we can view & prepare the child accordingly. There is a fee reminder as well on home page of the app, incase we forget & can certainly be helpful in saving the parents from late fee penalty.

Cons

Though a daily attendance tracker is there, but a monthly days school attended is also needed. That is the only miss. We are yet to explore it fully though.

Kalimunda
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2020

EASY AND EFFICIENT

Exceptional and unique

Pros

It's very easy to use and it's efficient however, if there is room for betterment please put it into action. Thanks

Cons

Nothing yet but still exploring. As a teacher am enjoying my side but don't how the administration's experience although we are still challenged updating it on the PC's.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 29/03/2021

Simple and effective software for pre-school administration

Pros

1. Ease of uploading content (files, videos, photographs)
2. Tracking tasks and actions
3. Collaboration with peers

Cons

Very few cons and these are more improvements that can be included on the product
1. Notifications can be improved
2. Crashes on few occasions

105 reviews