RingCentral Video Reviews

Pros

RingCentral Video has been a great means of connecting directly with our prospects and team members. At supersales guys and gals, we used it to make cold calls and weekly team video meetings. It's a great app because it provides a user-friendly interface with just the essential features, unlike other similar apps I've tried.

It offers international virtual numbers with extensions (for teams) that are fully functional. I, mean it makes it easy for me to connect with any business or person across territories in the US and Canada without the need to live in these countries.

Cons

One major problem I found with this tool is that it's only limited to certain countries I mean, they do not provide direct access to clients from Cameroon - Our team was able to because the subscription was purchased by our [sensitive content hidden] in Canada. Direct purchase from Cameroon is not possible.

Pros

I've been using RingCentral every day since I joined my company. What I like most about this software is that I can join anywhere in the meetings with my cellphone and share my screen easily with my colleagues.

Cons

What I like least about this software is that sometimes I got kicked out of the meetings and re-joined multiple times when the internet was not stable.

Alternatives Considered

Adobe Connect

Switched From

Adobe Connect

Reasons for Switching to RingCentral Video

I guess we chose RingCentral meetings because of its video features. It works great especially during large meetings. You know who is speaking because the speaker's name appears on the screen. Also, it is easy for the admin to mute and unmute the participants.

Pros

Reliable and helpful to communicate with various teams

Cons

Some connection issues depending on Wi-Fi

Pros

This comes bundled with VoIP subscriptions with RingCentral, it's Zoom - rebranded and with fewer features

Cons

Your participants must install a RingCentral Meetings client. Web participants have no features. Not an easy to use tool like Meet or Zoom. If all of your participants are using the same solution, then it isn't as frustrating. However, most people in the world prefer to use more common apps, and don't want to

Pros

This software is easy to use, install, and makes it convenient to meet as a team across the United States. I’ve never had an issue with the audio or video quality and each update makes it progressively better, even when I think it can’t get better.

Cons

There really isn’t anything I dislike. It would be nice to have a list somewhere to automatically call someone like a few other similar software products on the market.

Pros

I am extremely I'm pressed have recently switched over from Avaya, this software has amazing audio quality, reliable support and training was included from ring central. We are now able to task manage, video conference and use as day-to-day phone. This software also allows us to access our phone system without VPN support when we are working remotely. Extremely easy to use, you are able to set your out of office, phone forwarding, and best feature is Visual Voicemail. quickly able to listen or read voicemails without having to call in.

Cons

We have switched over from Avaya approx. 6 months ago and had some minor issues which were fixed quite easily through tech support and changing settings.

Pros

This tool is one of the best tools we use for screen share presentations. The price is included in the phone system we use and is a great package for our small business

Cons

It is reliable and easy to use, therefore I can't think of any cons.

Pros

Glip offers an interesting set of tools to manage a team. Simple to use, yet very effective . Integrates effectively with a ton of other apps. To me Gmail integration is a great plus.

Cons

No Kanban view of tasks, sorting of tasks is a bit cumbersome and never extended to Mobile apps, which in my opinion look like an after thought

Alternatives Considered

Podio

Reasons for Switching to RingCentral Video

Ease of use

Pros

This software is very practical when running an officer where your clients are international and so your other office locations. Whenever we need to make a conference meeting, we use this app. Even for conference meetings for the office we have bee using it and it allows you to: send documents, share screen even share the control of your screen, it also has video features. More complete and practical than skype.

Cons

I would not change anything about this software. For us, it has been very practical.

Pros

RingCentral Meetings offers easy meeting capability. There's nothing fancy here, but if your needs are modest, you can't ask for an easier solution. It integrates wonderfully with Outlook, allowing you to schedule meetings by clicking a button on the Outlook ribbon, and RingCentral Meetings loads all the information you and your participants will need to join (number, meeting URL, etc). Starting a meeting from the app is as easy as pushing a button, and the interface offers screen sharing, chatting, and whiteboarding. There is really nothing beyond that, but if that's all you need, it's simplicity will be welcome.

Cons

Figuring out which screen you are sharing can be challenging when you are using a multiple-monitor setup. And sometimes the app opens several windows with a meeting, causing confusion when trying to locate the meeting controls.

Pros

Glip is an [almost] all-in-one, [almost] unified productivity tool takes a bunch of what I liked about Asana's task-management, and combines it with the instant messaging functionality of Slack.

Glip makes team communication, collaboration, and task/project management as simple as instant messaging. Whereas Asana begins and revolves around task-management, Glip begins with conversation, which is a much more organic way to collaborate, I think.

Glip excels in its instant messaging, which does more than just the usual chat. In addition to allowing users to easily communicate with their teams and co-workers, Glip's desktop app allows you to create and assign tasks, create and share (and annotate) notes and documents, schedule events, and attach files from your preferred cloud service...all through its instant messenger. Pretty snazzy.

The mobile app is a significantly paired-down version of the desktop app, but again, it excels at instant messaging - very response, keeps you connected to your teams...just with less functionality.

Overall, I definitely recommend Glip.

Cons

While there are a few things here and there that need to be addressed, it's Glip's calendar that hurts the experience for me. To put it simply - Glip's calendar is inadequate. More specifically, the calendar fails in its ability to effectively schedule recurring tasks and events. While it does allow for daily, weekly, monthly and yearly scheduling, it does not allow for more specific intervals. For example, our organization has an evening staff meeting on the 2nd Tuesday of every month - we can't schedule it Glip. As much as I want to use the Glip calendar personally, it's shortcomings force me to use the ever-faithful Google Calendar...which means, it's not really an all-in-one solution (which is supposed to be Glip's hook!). My suggestion to the Glip team is to look at what Google Calendar does as far as scheduling is concerned and copy it!

As far as the mobile experience is concerned, my two biggest gripes are 1) the 7-day calendar (seriously, why?); and 2) the inability to sort/filter tasks. Aside from the above, it's just ok. As mentioned previously, it's definitely not as full-featured as the desktop app...but, since instant messaging is Glip's primary function, it does that trick just fine.

Pros

I love that they combined the different apps into one easy one. Now I can fax, text, message/glip, and do meetings, etc. all in one place. Also, the fax option literally works 100 times better than our actual fax machine! So easy! And the sidebar on the right allows you to pin pieces of conversations and saves all shared images. Plus, you can search back through all conversations with a keyword or phrase which has really come in handy. Plus in the video meetings, there is a setting that makes you look like you have a filter on! Great for those days you aren't feeling 100%!

Cons

I think the settings for call handling could be more user-friendly, and the actual phone system setup for quick dial people could be as well.

Pros

The screen annotation is a very useful when sharing screen, and the ease of sharing screen is very good.

Cons

The phone system was very difficult to setup and doesn't always work well. It's integration with Salesforce is terrible and doesn't work well.

Pros

System was easy to use, and integrated well into our organization. We had previously engaged RingCentral for all our telephonic needs, so the learning curve was pretty flat. Nevertheless, it was an easy function to implement and roll out.

Cons

Occasionally the audio/video quality wasn't the best, but that might be more related to some of the rural areas we operate in, and the network capabilities that we are forced to deal with.

Pros

There is a lot to recommend with RC. I enjoy the automatic recording, the consistency of service, the multiple features.

Cons

The virtual backgrounds are not as crisp as I would like. Navigating through the program is not as intuitive as I'd like - granted, I'm older and less tech-savvy than my kids are.

Pros

I love how I am able to use Ring Central for so many needs - video conferencing, screen sharing, private chats and that it is cloud based so there are no issues of connecting and inviting. It really is a seamless product that covers so many bases.

Cons

There are really no problems with this software. I love it.

Pros

Good functionalities for meetings, including recording, sharing, meeting pre settings and chat saving.

Cons

For some recurring meetings if the host is not there, it shows a message that states the time/date for the meeting in the past and not the current one. The tool also updates and restarts very often.

Pros

The integration with Google Calendar making scheduling so easy. The description is pre-populated with the call information (links, dial number, etc) which is super helpful. I also like the options it provides when scheduling to allow for passcodes, join with video/no video, or allow others to connect or not connect before host. The features of recording, screen share, annotation, and ability to see and mute participants, I use often to control meetings that are in session.

Cons

Nothing. Overall this too is super useful for our team who is remote.

Pros

-Available both for mobile and web users. More flexibility to joining meetings and chats
-Interface is easy to walk through with well-designed features
-quality for business meetings-We use this app on weekly basis for team meetings.
- Provides quality customer supports
-Constant updates with new features being added.
-It offers a high degree of administrator control- enhances business security
-pricing plans are worth its performance quality.
-closed caption feature available-with the possibility for a live host to transcribe live team discussions.

Cons

-Glip's email notifications sometimes are very retardative which can be an impediment factor to deal closings or live chats.
-regular ads popping up once in a blue moon on the mobile app version which can sometimes be very irksome.

Pros

I love the screen recording and sharing tool. I also love that our conversation is saved after the meeting. All these for future references. I get to see all my team members who are in the US while I am in Kenya. We interact, share ideas and it all seems like a face to face meeting!

Cons

I do not have any complains about this software, it has been a great product according to me. I LOVE IT.

Pros

Glip has allowed me to keep my virtual and in-house team connected at all times. We have the ability to manage different teams, have different conversations about projects and subjects. I love how organized it allows you to be. We have an app so no one ever miss out on any important notes.

Cons

We would like the ability to temporarily block agents to logging into glip without removing them as a user. Also we would like the ability to restrict some employees from downloading the app as sensitive information are shared on Glip.

Pros

Great tool. Combines all that a virtual worker needs! Great video features and screen sharing features as well! Love the ability to schedule a meeting and add it to your calendar as well as send invites to those that need to be in the meeting.

RingCentral mobile app gives you 24/7 access anywhere you have an internet connection! Having this program on your mobile device is great because you can get up from your computer and know that you can answer calls from anywhere at anytime!

Cons

RingCentral is a great tool. Sometimes the video freezes. If that happens our users just turn off the video and its seems to work great after that. This rarely happens!

Pros

Its easy to use and the layout are intuitive. This helps users feel comfortable with the interface making it more likely to be used. There is sufficient functionality to make it very useful without being overwhelming.

Cons

I wish it had better administrator controls over groups/teams and a high level view of how content is being created in the organization.

Pros

It has a nice clean design, and it allows us to create teams and private chat groups.

Cons

The notifications need work - for some reason, I don't always get notified of incoming messages...often I don't realize I've gotten a message in the desktop app until I look at my phone and see a notification there.

Pros

I love that I can create tasks, and chat directly on the task so all questions regarding that task is available at a click. IT has a really quick chat feature, so it's great when working on a project with other mebers of your team remotely.

Cons

There are softwares better for task management - I don't love the interface for setting a project up.