RingCentral Video Reviews

Pros

After going through an extensive process where our company tested multiple project management platforms (Slack, daPulse, Asana, Wunderlist, and more), Glip came out the clear winner. The ease of use and the way the whole platform is based on conversations were the determining factors. We love the way Glip is really just conversations that you can turn into all sorts of actionable items such as file sharing, task list generation, etc. Easy to use, incredibly feature rich, and improving all the time. Glip needs to be experienced by more people!

Cons

Honestly, the fact that not many people have heard of it compared to some of the competitors that we feel Glip is superior to. Folks we work with wanted to use other platforms and Glip was something they just had not heard of so collaborating was a little challenging at times due to that fact.

Pros

This tool is one of the best tools we use for screen share presentations. The price is included in the phone system we use and is a great package for our small business

Cons

It is reliable and easy to use, therefore I can't think of any cons.

Pros

nothing, it's horrible. Very user unfriendly

Cons

Hard to use, too many software issues, horrible support

Pros

The ease of setting up and connecting to meetings is outstanding. After deciding what selective applications or screens to share on my PC, I select share and the other party can instantly view my screen or vice versa.

Connecting to the URL for the visual portion is a URL click away. I can choose to call in or use the PC audio to connect to the voice call. Multi-user meetings are also easy for everyone to connect to with high fidellity audo and video.

Cons

Not a big issue, but having to drop sharing of one screen to connect to another is annoying. I either should be able to click on another screen that would drop sharing from the previous screen automatically or allow a limited number of multiple screens.

Pros

I use for consultation meetings on monthly basis. I like the simple yet effective interface. Simplicity when trying to point or present something to audience or the presenter

Cons

None so far. I’ve had great experience so far

Pros

Glip offers an interesting set of tools to manage a team. Simple to use, yet very effective . Integrates effectively with a ton of other apps. To me Gmail integration is a great plus.

Cons

No Kanban view of tasks, sorting of tasks is a bit cumbersome and never extended to Mobile apps, which in my opinion look like an after thought

Alternatives Considered

Podio

Reasons for Switching to RingCentral Video

Ease of use

Pros

There are so many pros with RingCentral including their extensive list of third-party apps that you can integrate with RingCentral, single sign on and so much more

Cons

My only con would be getting in touch with their customer service can be difficult at times but once you get in touch with them they're very helpful

Alternatives Considered

Zoom Meetings

Switched From

Zoho Meeting and Google Meet

Pros

It accommodates a large number of attendees and has a less busy interface during presentations. For example, the chat box/questions features do not take up as much space as they do on other platforms. It is dependable- I've never had a connection issue with RingCentral vide.

Cons

It doesn't have the pizazz of its competitors, so you risk looking outdated if you invite people to a RingCentral conference. Also, since it's not frequently used across a wide range of platforms, invitees may have to download the app/software to use it the first time. I have also had it not load when I've needed it, and had to uninstall and reinstall it.

Pros

Easy to use software and integrates well with Google

Cons

At times there are connectivity issues due to the VOIP.

Pros

Has used this application most of the time for conference calls and third part calls found it very user friendly and very helpful

Cons

Don't have any concerns while using this application

Pros

Scheduling, participating, and joining meetings are very simple. The video quality is always on par. Joining the audio through phone or computer is also very simple.

Cons

The recordings are not easily accessed for review or deletion by the end user. This causes the available space to fill up throwing errors.

Alternatives Considered

Cisco AnyConnect and Nextiva

Reasons for Choosing RingCentral Video

We switched to obtain all the features of an enterprise class phone system.

Pros

I love that they combined the different apps into one easy one. Now I can fax, text, message/glip, and do meetings, etc. all in one place. Also, the fax option literally works 100 times better than our actual fax machine! So easy! And the sidebar on the right allows you to pin pieces of conversations and saves all shared images. Plus, you can search back through all conversations with a keyword or phrase which has really come in handy. Plus in the video meetings, there is a setting that makes you look like you have a filter on! Great for those days you aren't feeling 100%!

Cons

I think the settings for call handling could be more user-friendly, and the actual phone system setup for quick dial people could be as well.

Pros

Glip is completely free to use for chatting and sharing files.
Glip offers a very well maintained solution for communication with a lot of options to organised said communications.
It easy to add people outside your organisation and still being able to discuss and share with them.

Cons

It hasn't really evolved during the past 5 years.
The plugins are very limited and there's not much documentation offered to explain how to use them.
Calendar is not very advanced and not really good for team management

Pros

Glip is an interactive digital communication system that allows users to communicate throughout facilities without ever having to leave their seat. I would recommend Glip to any company that has more than 1 department. Glip allows secure and confidential communication to a group of users as well as individual users for discretionary purposes.

Cons

If you sign up for glip on your phone, you can never REALLY turn it off. Messages keep coming thru regardless if you are signed on or not.

Pros

There is a lot to recommend with RC. I enjoy the automatic recording, the consistency of service, the multiple features.

Cons

The virtual backgrounds are not as crisp as I would like. Navigating through the program is not as intuitive as I'd like - granted, I'm older and less tech-savvy than my kids are.

Pros

RingCentral Office (for Business) is one of the best all-around office communications solutions we've tested. Combining voice over IP (VoIP) with a unified communications software client and dedicated mobile apps, RingCentral delivers all the features businesses need to communicate effectively.

Cons

Fewer options and less depth than others at the same or similar price point. Phones cost extra. Glip tool functionality currently overlaps with RingCentral Meetings so usage of the two can be confusing. Some integration, such as Single Sign-On, issues remain.

Pros

Good functionalities for meetings, including recording, sharing, meeting pre settings and chat saving.

Cons

For some recurring meetings if the host is not there, it shows a message that states the time/date for the meeting in the past and not the current one. The tool also updates and restarts very often.

Pros

- Ring Central meetings is one of the efficient tool available in the market to schedule meetings with anyone with internet access
- Ring Central meetings is very easy to implement and use
- Ring Central meetings is very powerful when compared to many others in the market.

Cons

- The pricing can be more affordable
- The support can be more helpful
- They can implement more features in the product

Pros

The 3 'tier' system. You can click on a task and have a conversation only about that task.. it will appear in the 3rd tier... or the 'shelf'. You can copy images very fast and paste them right in a conversation.

Cons

It has a bit of a learning curve. It works best if you design it for YOU. For example.. 'TEAMS'.. Can be anything. At first, you try to make a team of people... but I decided to just make it the main topic or subject. Then, Under that TEAM.. I could make a task, event... etc.

Pros

This is something we see a lot with other companies doing a teleconference with us. They send us the link through RingCentral and we follow easy instructions to get into the webinar and then it works well. The fact that it syncs with the Microsoft Outlook calendar is useful as well! There aren't too many features so it's simple enough to learn and use without having any previous experience with it. Simple and straightforward. Easy to use!

Cons

The only thing I don't like is that it doesn't feel familiar. A lot of programs, although you've never seen them before feel more intuitive and familiar to use. This doesn't have that. It's very easy to use and integrate, but the FEEL is more utilitarian than what most users like.

Pros

What I like most about ring central is that it allows for our company to record to provide quality assurance as well as the ability for our clients to leave voice messages we can also transfer calls and do various input/output processes for the phone system

Cons

What I like least about the system is there are some glitches such as even though phones are transferred at times call still go through the wrong input/extension and we have to further critique it through customize services

Pros

I love that I can create tasks, and chat directly on the task so all questions regarding that task is available at a click. IT has a really quick chat feature, so it's great when working on a project with other mebers of your team remotely.

Cons

There are softwares better for task management - I don't love the interface for setting a project up.

Pros

Its easy to use and the layout are intuitive. This helps users feel comfortable with the interface making it more likely to be used. There is sufficient functionality to make it very useful without being overwhelming.

Cons

I wish it had better administrator controls over groups/teams and a high level view of how content is being created in the organization.

Pros

Allows our team to quickly message each other, share files, and listen to VM our audio. I love that you can receive messages from someone else regardless of whether your are mobile or at a computer.

Cons

Glip sometimes glitches and it takes some time with tech support to resolve the issues. They are responsive but the fix doesn't always come quickly. As an integrated (free) service with Ring Central VOIP service you can't beat the pricing!

Pros

We have been using Ring Central for several years. It was not until the pandemic that we really began leaning in to the video meeting capabilities though. The software is easy to learn and intuitive. As long as your network is stable, the software is too.

Cons

I wish there were more options to edit recorded meetings or stitch recorded calls together for training purposes. I realize the software was designed for meetings and collaboration, but we have begun using the software to create training modules.