User Reviews Overview

About Retail Pro

Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities. Retailers can use...

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Feature ratings

Value for Money
3
Features
3.9
Ease of Use
4.0
Customer Support
4.2

Browse Retail Pro Reviews

80 of 80 reviews
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Chris
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2014

J.D Associates and Retail Pro

Pros

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Cons

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

craig
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 10/11/2016

Retail Pro review

I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique.

As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Sharon
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 16/05/2018

Retail Pro 9

We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

Pros

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Cons

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

Top Retail Pro Alternatives

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Amogh
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 31/07/2018

Strong Customization but can still be improved

Pros

* Very strong customization options.
* Its EMV compatible which is a big plus
* Its got strong Employee and customer management modules
* Strong reporting capabilities

Cons

* Not having ability to “edit” the preloaded report formats to suit our needs.
* There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond

Daniel
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4.5
Customer Support
5

4.5
Reviewed on 26/03/2014

Retail Pro gives us a competitive edge!

Pros

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Cons

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

Dawne
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 13/04/2018

Retail Pro ver. 9.4

Pros

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Cons

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

Laura
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
1
Customer Support
1

2
Reviewed on 10/12/2022

Stay away

It’s been terrible all around.

Pros

Detailed reports are very good. A lot of options.

Cons

Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service.

Ann
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4
Customer Support
5

4.5
Reviewed on 17/03/2014

Big Hairy Dog is Top Dog in Glamour House's Book!

Pros

Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.

Cons

I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.

Catherine
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2018

Very easy to navigate

Pros

Love this POS system, very easy to navigate, easy for the beginner when someone has never use a POS system before!

Cons

Definitely too much blue, need to update the colors and the look of it, seems a bit old school and hard to look at, Also ran a bit slower than other POS systems I've used

Lawrence
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2019

Hassle Free

Pros

I like how i can customize almost anything on my business through Retail Pro, they give me options to improve my business even more.

Cons

There are no major issues on this software. It performs pretty well as far as i am using it. I highly recommend it!

Benjamin
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3

1
Reviewed on 16/06/2017

Unbelievably terrible

Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

Pros

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Response from Retail Pro International

Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at [email protected] and let¿s see what we can do to get your problem resolved.

Replied 29/06/2017
suzanne
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 14/04/2017

RIS review

Server based is outdated.

Pros

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Cons

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

Tony
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 18/02/2020

My view

Good and quick to setup . Easy to configure.
Some nice retail type features

Pros

Ease of use.
Stock entry
Reports
Back end features
Sales entry screen
Customisable buttons.
Sub menus

Cons

Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on.

John
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3.5
Customer Support
5

4
Reviewed on 19/06/2014

Retail Pro with our business partners at J.D. Associates

Pros

We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.

Cons

There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.

Kathryn
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

4
Reviewed on 06/12/2016

RPro Gets the Job Done but Not Without Glitches

RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.

Pros

Easy to use, gets the job done

Cons

Outdated UX/UI, glitchy

Andie
  • Industry: Furniture
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
3.5
Customer Support
5

4.5
Reviewed on 15/03/2014

Homeroom at Madison Crossing

Pros

I like the accountability and availability, the pleasant customer service with patient providers, and the long-lasting hardware.

Cons

It would be difficult to state a true "dislike." Obviously, they treat their employees well and/or have a good product because of the consistency and long-term tenure of their staffing. I would like one improvement in the format of their sales and on-hand inventory reports having the ability to be combined or melded.

Samantha
  • Industry: Apparel & Fashion
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2014

Best point of sale system

Pros

Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company.

Cons

The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix.

Bill
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
4.5
Ease of Use
4.5
Customer Support
4.5

4.5
Reviewed on 25/02/2014

Retail Pro with Big Hairy Dog

Pros

Retail Pro Version 8 - flexibility in the product mix we sell; by the item, weight, or volume discounts.

Big Hairy Dog - response time is great! Things are going to happen, and when it does, we know that our support team at BHD will respond and get us back on track, day or night!

Cons

The issues that seem to limit reporting capabilities are addressed in the upcoming upgrade version.

Stephen
  • Industry: Apparel & Fashion
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

4.5
Reviewed on 13/06/2014

Business Owner

Pros

The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.

Cons

They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.

Eric
  • Industry: Sporting Goods
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/07/2014

JDA and RPro

Pros

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Cons

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Julius
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 13/07/2018

POS Easy is very easy to use and still efficient.

You could consider POS Easy specially if running a small store.

Pros

Easy to use, cheap to purchase, easily integrates with available accounting system and software, makes it easy to keep paperless records, allows you to print receipts for customers and makes it easy to handle big number of clients.

Cons

Slow customer support response team the rest are great although additional features could do it great.

Quentin
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
3.5
Customer Support
4.5

4
Reviewed on 23/12/2014

Test for Growth Strats and the perception behind it.

Pros

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Cons

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Karthikeyan
  • Industry: Supermarkets
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
3.5
Customer Support
3.5

3.5
Reviewed on 23/12/2014

Retail Pro Review

Pros

I like the reliability and better customer service. Issues get resolved very quickly.

Cons

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Victoria
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
3.5
Customer Support
2.5

3.5
Reviewed on 23/12/2014

Executive Vice President

Pros

User friendly, environmentaly friendly and easy to operate at a low cost.

Cons

Definitely needs improvement for customer service, plus professional training needed.

Loc
  • Industry: Electrical/Electronic Manufacturing
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3.5
Customer Support
5

4
Reviewed on 23/12/2014

My Review of Retail Pro

Pros

I like their services and delivery, as well as their customer service and helpline.

Cons

Their price is a little bit too pricey (toward the high end).

80 reviews