Retail Pro Reviews

Pros

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Cons

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Pros

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Cons

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

Pros

* Very strong customization options.
* Its EMV compatible which is a big plus
* Its got strong Employee and customer management modules
* Strong reporting capabilities

Cons

* Not having ability to “edit” the preloaded report formats to suit our needs.
* There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond

Pros

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Cons

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

Pros

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Cons

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

Pros

Detailed reports are very good. A lot of options.

Cons

Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service.

Pros

Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.

Cons

I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.

Pros

Love this POS system, very easy to navigate, easy for the beginner when someone has never use a POS system before!

Cons

Definitely too much blue, need to update the colors and the look of it, seems a bit old school and hard to look at, Also ran a bit slower than other POS systems I've used

Pros

I like how i can customize almost anything on my business through Retail Pro, they give me options to improve my business even more.

Cons

There are no major issues on this software. It performs pretty well as far as i am using it. I highly recommend it!

Pros

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Pros

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Cons

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

Pros

Ease of use.
Stock entry
Reports
Back end features
Sales entry screen
Customisable buttons.
Sub menus

Cons

Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on.

Pros

We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.

Cons

There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.

Pros

Easy to use, gets the job done

Cons

Outdated UX/UI, glitchy

Pros

I like the accountability and availability, the pleasant customer service with patient providers, and the long-lasting hardware.

Cons

It would be difficult to state a true "dislike." Obviously, they treat their employees well and/or have a good product because of the consistency and long-term tenure of their staffing. I would like one improvement in the format of their sales and on-hand inventory reports having the ability to be combined or melded.

Pros

Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company.

Cons

The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix.

Pros

Retail Pro Version 8 - flexibility in the product mix we sell; by the item, weight, or volume discounts.

Big Hairy Dog - response time is great! Things are going to happen, and when it does, we know that our support team at BHD will respond and get us back on track, day or night!

Cons

The issues that seem to limit reporting capabilities are addressed in the upcoming upgrade version.

Pros

The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.

Cons

They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.

Pros

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Cons

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Pros

Easy to use, cheap to purchase, easily integrates with available accounting system and software, makes it easy to keep paperless records, allows you to print receipts for customers and makes it easy to handle big number of clients.

Cons

Slow customer support response team the rest are great although additional features could do it great.

Pros

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Cons

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Pros

I like the reliability and better customer service. Issues get resolved very quickly.

Cons

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Pros

User friendly, environmentaly friendly and easy to operate at a low cost.

Cons

Definitely needs improvement for customer service, plus professional training needed.

Pros

I like their services and delivery, as well as their customer service and helpline.

Cons

Their price is a little bit too pricey (toward the high end).