uAttend Reviews

Pros

easily allows employees to log in and log out.

Cons

Sensitive so you can have a hard time for the system to read your finger print.

Pros

That it works well with the fingerprint time clock

Cons

Can't really think of any. Would be nice if it did my payroll......

Pros

The software is passable for clocking in and out of work for employees, though sometimes it seems to have trouble connecting to the network. Usually unplugging the unit and plugging it back in fixes the problem. Having an app component allows employees to check their hours, which is a nice feature, but doesn't solve some of the larger issues with the software

Cons

There is an overall problem with visibility for the user. With a physical timecard with printed times you can easily see your information, and immediately identify problems or discrepancies (like if you forgot to clock in). With Uattend it is difficult to track those, or to know that you made a mistake in the first place. Usually problems aren't discovered until it comes time to do payroll and by then no one remembers their precise hours for a day two weeks ago.

Another problem is that there is lag between physically punching in and out and the app displaying your status so, as an employee, you cant tell whether you clocked in or out without using your card, which in turn, clocks you either in or out. You are then locked out for 1 minute.

As an administrator, there is not an obvious method for aligning timecard summaries and reports to your pay periods. Within the interface there is not much in the way of guidance as to the features and different ways to interact with and use the collected data.

Pros

Ease of use and the ability to make corrections in real time.

Cons

Sometimes it goes offline unexpectedly and impedes the employee from signing in.

Pros

uAttend is powerful and very simple to setup. Our technicians are in the field a lot so we needed a solution to track our time and have restrictions as to which locations technicians can clock in. We mostly use the mobile app for clocking in and out which works great.

Cons

I have a really hard time thinking of a negative about uAttend. I feel like the web interface could be better, but that's something the uAttend is actively working on and it's now pretty good.

Pros

I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules.

Cons

My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US.

Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor.

There is no way to track number of time sheet edit so no auditing feature.

If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality.

Pros

I liked that this system was as close to plug-and-play as we would get. It is easy to register new employees and deregistered old employees. It is also easy to sing in to the online system and correct information when necessary. It's affordable and gives easy to read information for payroll.

Cons

There aren't many things I didn't like about this software. Sometimes it will delay registering a fingerprint and that can be frustrating. It's usually due to a dirty finger, screen, or too many touches within a certain amount of time. Nonetheless, there was nothing about it that is a dealbreaker.

Pros

Works great and makes tracking my employees times so easy.

Cons

I haven't found anything I don't like about this product.

Pros

I can always count on uAttend to work. We have used several types of time keeping programs and I have to say in all honesty that uAttend has never given us any problems, never gone offline or not recorded time accurately.

Cons

There are no cons to using uAttend that I can think of

Pros

UAttend is very user friendly and when I have a question, customer service is very prompt in responding with an answer along with being very friendly and helpful. UAttend always sends out an email when there is a change so we are aware in advance.

Cons

I don't have any complaints about UAttend at this time.

Pros

Dashboard integration helps with daily missed punches, expense breakdown, and upcoming leaves, etc. Ease of use - reporting can be emailed or exported
Upgrade based on reviews - changing the time card layout recently and finding an improvement, then implementing on the spot.
Multi-user functionality.
Printing options per time card/pay period/ employee/department or code

Cons

1. Inability to integrate/export into QB Desktop
2. Giving certain supervisors permissions to view a shared employee, without allowing or providing full department access.
3. Inability to create 1 user account for a supervisor who. i.e. > creating 1 account for an employee to track their PTO for Salaried employees, that also allows them to view/edit/change etc. their departments. Essentially, we create 2 user accounts for our Salaried employees. 1 for department review, 1 for their PTO & hours. Combining these would a) lower our cost, and b) easier access to that employees information. (instead of having to pull for information that may not have been entered in the other.

Pros

The best part of this software is being able to see time-cards and run reports for employees that work at any of our 4 related entities (with different EINs). The next best thing is their customer support chat, I am always given the info needed and they have a portal that contains so much useful information you can research on your own. The third best thing is the ability for employees to select department transfer to have their time posted to the correct department or location (in our case the departments also indicate the entity)

Cons

My least favorite part is that we do have 4 entities and some employees work in several locations. The software makes you choose a "Home" department for every employee and the down side is that all OT gets subtracted from regular pay column and added to OT column of the HOME department, even if that is not where the OT was worked. I run time-card reports and select employees who work in different locations (separate EIN)

Pros

UAttend is easy to use and has no frills. Employees can easily log in, clock in, and see their timecard from their phone.

Cons

No frills is fine but it's really minimal. There isn't an easy way for employees to send in a time correction if they forgot to punch in or out. Our employees just send an email and the administrator has to fix it on their end. This is fine but it would be nice if the employees could put in a correction with a note and the admin could approve/deny the correction that way. Also, not that this affects functionality, but aesthetically the app is very dated.

Pros

The software was great until you did the upgrade.

Cons

WITH THE NEW UPDATE THINGS ARE MORE TIME CONSUMING:

When you make a note on the timesheet instead of it being under the times it now under the department not easy to READ- it was much better when the notes were under the hours worked.

When looking at the whole week of a timesheet you cannot see it all on one screen, you must now scroll down to see the totals at the bottom of the screen. Another step to see the totals

When putting time in for a benefit (vacation or sick) it is now more time-consuming. when typing the number of hours You cannot just type the number of hours now we have to type the number and then a colon and then the number again. It was so much easier before - we just typed the number.

The colors to distinguish the difference between the days on the timesheet are very subtle and makes it hard to read.

Pros

1. The product has a variety of features.
2. The customer service, help desk, live chat, etc. is always available and ready to help.
3. The initial setup and administration is fairly easy.
4. The company is motivated to improve the product.

Cons

1. The reports are not standardized. On some, the date range selection, the export function, etc. are in different locations, require different techniques, or need to be hunted for on the page.
2. The time off report seemed promising at first, but the current balance column does not reflect the balance in the date range selected. We could use a report that captures the balance at the end of a previous date such as end of year.
3. Software upgrades often introduce glitches or unnecessary changes that do not enhance usability
4. Overnight staff have to clock out/in before and after midnight to advance to a new date.
5. Cannot make manual adjustments to Leave balances without starting the whole process over on the first of the month.

Pros

-Everything runs perfectly smooth.
-Can be used wireless or hard wired with Cat5 Ethernet cable.
-Very simple to use web page
-Users can punch in by app, phone number as an option or fingerprint.
-Very simple management tools for Admin. (setting up users, adding, deleting, changes)
-Ability to manually punch users in with Admin/manager access (in case of disasters, etc)
-Customer service seems very personalized and quick to respond by email or phone.
-Very easy to troubleshoot as Admin.
-Great for the price!

Cons

None, everything is great. There is nothing .

Pros

easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account.

Cons

I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch.

Pros

this has been so easy to use and anytime I had any question or issue they have been extremely helpful walking me through functions I wanted to do.

Cons

I think the clocks could be a little easier to use.

Pros

Cost is the one of the highest Pros but over all pros include the "ease factors", ease of use, ease of setup, and the ease to train our users (supervisors as well as employees). Another strong pro is the phone application and its availability on android devices. Support is also one of the pros to any product and the ability to chat online or make a call is most convenient.

Cons

There are a few features I would love to see added but the only cons to the system is you may have to do some "work arounds" to achieve your overall end goals but for the most part there are no hard cons to the product.

Pros

Use this to punch in and punch out. Makes it easy to do so and stores hours electronically. Love it.

Cons

We always have an issue with needing to use our thumb multiple times until it reads it.

Pros

This program is very customize-able for our unique business of services & products, which helps us track both inventory or services provided by a particular practitioner. I also like the fact that I can check daily reports from my desktop computer or reprint journals at anytime.

Cons

Finding categories can be slower than other systems with different screen set-ups, yet that can be attributed to how MANY categories of products & services we offer.

Pros

Increased accuracy with payroll and accuracy in the workplace.

Cons

We love everything about this software..

Pros

Ease of set up. Reports are quick and easily customized. I decide what feature I want to allow employees to use. In our case no remote access.

Cons

Sometimes the finger print will not capture. I think it might be due to the employee having worked doing dishes and this somehow interferes with the ability to read the finger? Not sure but for the most part that is my only complaint. But I just have to manually enter it later.

Pros

The time clock was simple to use once I set it up

Cons

The connectivity using this product was horrible. I purchased an extender for my modem and sat it right next to the time clock, and it still went down frequently. In addition to this, the company billed me for 3 accounts and KNEW I only utilized one of them. They claimed they sent an email with this information which I didn't receive, but never stopped billing me until I cancelled and discovered I was still being billed. If it had been a situation where my account didn't allow the charges, I bet they would have really made an attempt to contact me. I wouldn't recommend this to ANYONE

Pros

What i like most about the software is the ease to set up new employees and how easy it is to clock in and out. There are a lot of reports you can print out as well.

Cons

I like least is how some of the terms used on the website are not accurate to what we use them for. Such as "hours worked" is not true hours worked. it includes lunches that are not working hours. Also online after the update you have to scroll a lot more to view all punches. Also the actual punch machine is hard to read because there are no indication of what button to push unless you know the coding.