kvCORE Reviews

Pros

I love everything about this program. I get most of my business from here, its very easy to use and makes me look professional.

Cons

Nothing really, I can't think of a single problem I've ever had with this software and I have used it for some time now.

Pros

Artificial Intelligence! It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.

Cons

Support is not great... the chat feature takes a while to obtain a response and usually they don't understand what you are asking and you have to explain like you are talking to 2 year old. It's easier to use the help feature and online information and figure it out yourself.

Alternatives Considered

BoomTown

Reasons for Choosing kvCORE

My team needed something that did more and was easier to use.

Switched From

TOP PRODUCER

Reasons for Switching to kvCORE

Cost was the biggest factor between Boomtown and kvCore.

Pros

I like the fact that the system is geared towards lead follow-up and it helps drive agents to follow-up with leads. It is also nice to have an integrated dialer, email system and texting included all in the lead view. The IDX website is also very good

Cons

The product only came out in November 2017 and it shows. Customer Support and product quality are poor. Customer Support fights back on every bug you find saying it's working as designed. The only way they will fix bugs is if you escalate them to your Success Manager. Here is my current bug list:
1.) 103207 - Search on Hashtag only matches the first part of the hashtag before the hypen, so Buyer-A and Buyer-B are both matched then you enter Buyer-A. Closed as working as designed.
2.) Auto responder message says "Oh its Sandy Jamison, we've been talking on sandyjamison.svhousesearch.com - sorry to bother you, just wanted to see if you had interest in looking at homes this weekend.  - Per [SENSITIVE CONTENT HIDDEN]
on 12/26 we can't configure this or turn it off. It is sent every time someone replies back 'Who is this?". This is causing problems with our seller leads and since we turned the system on last week have had three confusing situations with sellers. Since half our leads are sellers we can't use the text features of KVCore.
3.) Sprint cell phone customers see a "Scam Likely" message when they are called from the Smart Number, They are refusing to try to fix this.
4.) 106227 - Hashtag search list in Smart CRM & Lead Editing have entries in it that don't match any records, such as ApptSet, appointmentsetbychristia, appointmentsetbyjanan, appointmentsetbychristina, RescheduleAppointment. They are refusing to try to fix this.
5.) They only support Google Chrome.

Pros

They have everything I need at the tap of a button. So user friendly and easy to navigate through

Cons

Honestly there really isnt much I dont like. I have used this system for 2 years now and love it everyday

Pros

The way it enables you to see an overview of your business, your leads and their activity is excellent. Easy to filter and contact the leads through the platform. The chat support is excellent and timely, and always ready for any questions and requests...no matter how silly!

Cons

Some features are not so easily visible and one needs to know where to look which can be frustrating. When sending emails with attachments you need to remember to go into advanced editing mode and "know" that the attachment needs to be placed in a "button"....which complicates the process. Please make this more user friendly!

Pros

Very intuitive and easy to use. Love the AI and the seamless integration from website and CRM. kvCore is heads and shoulders above all other CRM platforms out there!

Cons

I would like to see more reporting available for my team members so I can monitor if they are using the system propertly.

Pros

KVCore is easy to use and helps me stay on top of my databse.

Cons

My only dislike is when a client unsubscribes I don't always get an alert and I haven't discovered (or asked) if there is a way to find out who has unsubscribed.

Pros

CRM and tracking what my clients are doing!!

Cons

That the campaigns are not what customers want! Market Leader has awesome campaigns that give customers reason to open up your email! Only thing KV Core needs are better email campaigns to stay relevant with our customers

Pros

All the integrations, the automation and the ease of lead window. Easy to use and customize

Cons

the software its self has been great- customer service is another story. very unhappy with the timeline and lack of communication with in the company for any help with this software.

Pros

This is the most powerful lead nurturing tool I have ever used. It is a combination of lead generation, CRM, IDX, and web site. It requires very little set up in order to use...it is almost ready "right out of the box". One very useful feature is the ability to see all properties viewed by a prospect and all correspondence with them on a single screen. Building landing pages & squeeze pages is a snap and sharing out to social media is quick and easy. Nurturing leads is almost totally automatic, behavioral automation is wonderful.

Cons

Some of the navigation is a bit "clunky". For example when viewing multiple prospects information you almost have to start over at the dashboard to go from one prospect to the other. This is a bit distracting, but overall the entire system functions very well.

Pros

Easy to setup and implement as long as you spend the time to do it. It does not take a lot to learn to get started and you can increase your efficiency if you take the time to learn the nuances, even if it is on the go. KVC is full featured and as they have added some terrific features over time I find the ones that apply to my business are easy to implement. Between the community, Facebook group, and helpful videos all have been beneficial whether it is trying to figure out how to do something or to get ideas on how to implement features into my business.

Cons

Like any software there are bugs and features that I wish it had to make life easier, but realistically there is nothing that will be 100%. The lack of extended support hours can be frustrating when these issues are encountered since I'm in an industry that involves long nights, weekends, and working holidays.

Pros

I love the built-in AI. My clients seem to really engage with the site and do actively come back. Its user interface is intuitive. I myself have experience with CRMs but I have other agents that are not very tech-savvy and they are able to jump in and begin using it fairly easily. Set-up and implementation were easy.

Cons

I do wish it had the ability to text more than one person at a time. When I set up a transaction with a couple, I always start a group chat so we can stay on the same page. I end up not being able to fully utilize my smart number because I can not setup a group chat. Also, would like to be able to use emojis and send attachments in texts - not just listing links.

I would like to have the ability to customize some of the features. We specialize in Trust and Probate and I find myself forcing parts of the program to work, utilizing fields as others to save info, etc.

I would like to be able to import and export a little easier. I use Zaps to do many functions.

Pros

Getting leads. The ability to use the program to get leads into it and the great support and educational component in how to get leads.

Cons

After using Top Producer for 20 years, I find kvcore does not have the same abilities to manage the lead data. Cannot find a contact by street name. Also Top Producer has a closing and listing management aspect which is kvcore does not

Pros

I like the library of videos to help aid in learning the platform.

Cons

I wish there were other features to it that I have submitted to the team to review. But there is a lot of positivities

Alternatives Considered

Zoho Desk and Salesforce Sales Cloud

Reasons for Choosing kvCORE

Needed more of an all in one platform

Switched From

IXACT Contact

Reasons for Switching to kvCORE

The ease of use

Pros

Deal management with the ability to upload documents.
CRM with the ability to do lead generation through squeeze pages and landing pages
Email Campaigns
Text Campaigns
Lots of addons to make you successful

Cons

Mobile site could use some work. Can't use all the features that's on the computer based platform.

Pros

A one-stop CRM. Videos, the ROBO help desk, the conversation is then sent to me in a message, the team follows up to make sure the answer was sufficient

Cons

The videos are great, but a step by step written procedures would make this #1, more outstanding, easy for everyone to use regardless of IT easy. No one has videos and step by step. written documentation for training

Pros

I love my kvCore software. Before becoming a full time agent at Exp Realty, I worked as a marketing assistant for many different agents. through many different organizations for 6 years. I have not been able to find a CRM and marketing service that is so easy to use or as intuitive as this kvCore is. I enjoy the fact that if I need help, there is a button on my page and I can get help straight away. I can see my active clients and can text or email them directly from the page. It's an awesome system and I am comfortable knowing that my work is being leveraged by great software.

Cons

There is one improvement I would consider. I would appreciate being able to bulk email my whole database at one time. I do understand the risk of my email could be blocked by Spam bots for doing too many emails at once. I guess this restriction is for my own good. Thank you for looking out for me kvCore

Pros

kvCore is an amazing CRM with great support for any questions you may have. Clients are able to communicate with me easily with the text message availability and connecting my email to the kvCore system. I can see who is looking at what property, keep conversations going and keep a record of what I have done with each client.

Cons

I would like to see an app for the client so they can download to their phone and do a search, which will then alert me to what they just looked at. I can catch it at that moment.

Pros

There are a lot of great features. I have subscribed to too may over the past several years and have spent tens of thousands of dollars with no ROI

Cons

Too many technical glitches. Tech support chats are delayed and frustrating. Someone avilable to talk with in support is needed.

Alternatives Considered

BoomTown

Reasons for Choosing kvCORE

Powrsuite is dated

Pros

It integrates well with how we do things at my brokerage by providing add-ons that help you to transition over with only minor hiccups, if any. Squeeze pages, Zillow, Facebook, and Google Ads integrations are great too. All sorts of tools that can help you do your business including auto dial and voicemail drop. Alerts you to false phone messages and automatically finds more info about your leads if any exists.

Cons

I don't like some featuress of the IDX web page, how your profile picture is so huge. Also have to scroll way down to get to Just Listed, Reduced Price, etc. when for me it would work better to have those features closer to the top. Would like to have the option of where to place those types of widgets.

Pros

Main reason was the powerful and easy to use CRM that my agents will actually use and grow their business with.

Cons

The only issue I have had is keeping my agents focused on the basics in implementing KvCore into their business before they get too distracted by the other bright shiny things that KvCore offers.

Pros

The best features are its functionality and intuitiveness. The system helps me maintain control over my current and future business. Without it, I would have much less control over my schedule.

Cons

There are a few bugs being worked out with the merge tags in emails. The IT team is currently working on a fix and maintains communication during the process.

Pros

Clear integration with SkySlope and QuickBooks

Cons

Not all data from SkySlope is yet programmed to core back office. Example the W9’s that are uploaded into SkySlope that will eventually need 1099s filed do not have a bucket to upload to into the back office… This Has to be a manual process for us

Pros

It is very easy to use and ideal for my industry of real estate.

Cons

I wish I could see what campaigns have ran and ended with certain clients so I don't repeat on accident. Also it would be nice to have a feature to send the property valuations over text messages.

Alternatives Considered

BoomTown

Reasons for Choosing kvCORE

Their product was cumbersome and did not work easily. Also it was very restrictive and had to much automation.

Switched From

CINC

Reasons for Switching to kvCORE

Price.

Pros

Love that this auto generates calls to do each day- not all of them are ones that actually need to be called but it is useful for me to see names pop that I wouldn't think to "look" for- it's great that I can be directed towards some work without trying to drum it up out of thin air.

Cons

The app can be wonky at times- I will make calls using the app and it will just be loading and not let me update my list or enter the notes about how the call went. That then leads me to have to close out the app and then re-open and usually my note will not have saved so then I have to get on the computer and enter it from there.