kvCORE Reviews

Pros

Usability, Friendly, Sleek appearance, Tools, Customer Relationship Manager, Website, & Customizability.

Cons

There are no cons to this platform. Of course they have had growing pains but nothing you detrimental to your daily business and most issues are fixed in a timely manner.

Pros

CRM and tracking what my clients are doing!!

Cons

That the campaigns are not what customers want! Market Leader has awesome campaigns that give customers reason to open up your email! Only thing KV Core needs are better email campaigns to stay relevant with our customers

Pros

Really nothing. I have hated KVCore since the moment (ok third month because it took that long to get them to get me set up). And they have NO TERMINATION ability in their contracts.

Cons

I have had KVCore for a year and I LOATHE them to the fullest extent. Their customer service is HORRIBLE...they avoid you and ignore your messages. I have had THE worst time with them. Their contracts are ridiculous and they do not work with you. And, the CRM is VERY clumsy and not very intuitive or user friendly. And the marketing articles they may post for you on your social media was so embarrassing to me that I had to block them from posting and delete their posts. AVOID

Pros

All the integrations, the automation and the ease of lead window. Easy to use and customize

Cons

the software its self has been great- customer service is another story. very unhappy with the timeline and lack of communication with in the company for any help with this software.

Pros

Clear integration with SkySlope and QuickBooks

Cons

Not all data from SkySlope is yet programmed to core back office. Example the W9’s that are uploaded into SkySlope that will eventually need 1099s filed do not have a bucket to upload to into the back office… This Has to be a manual process for us

Pros

This software is included for me free by my brokerage. That's a plus.

Cons

This software is NOT RELIABLE. I have spent as much time over the last 2 years engaging customer support to fix problems as I have using the product.

Pros

It is very easy to use and ideal for my industry of real estate.

Cons

I wish I could see what campaigns have ran and ended with certain clients so I don't repeat on accident. Also it would be nice to have a feature to send the property valuations over text messages.

Alternatives Considered

BoomTown

Reasons for Choosing kvCORE

Their product was cumbersome and did not work easily. Also it was very restrictive and had to much automation.

Switched From

CINC

Reasons for Switching to kvCORE

Price.

Pros

I Love how easy it is to use. The simple design is very interactive.

Cons

I Dont like how I do not receive notifications on my phone sometimes. Push notifications are turned on

Pros

The platform is very intuitive and has so many bells and whistles to not only keep in touch with your clients, prospects, leads but to capture information from individuals that then will import in to the database. I am learning more and more each day on what this platform has to offer. Our team absolutely loves it!

Cons

Setting up recurring reminders would be nice vs. having to snooze to move to another day.

Pros

This is the most powerful lead nurturing tool I have ever used. It is a combination of lead generation, CRM, IDX, and web site. It requires very little set up in order to use...it is almost ready "right out of the box". One very useful feature is the ability to see all properties viewed by a prospect and all correspondence with them on a single screen. Building landing pages & squeeze pages is a snap and sharing out to social media is quick and easy. Nurturing leads is almost totally automatic, behavioral automation is wonderful.

Cons

Some of the navigation is a bit "clunky". For example when viewing multiple prospects information you almost have to start over at the dashboard to go from one prospect to the other. This is a bit distracting, but overall the entire system functions very well.

Pros

It integrates well with how we do things at my brokerage by providing add-ons that help you to transition over with only minor hiccups, if any. Squeeze pages, Zillow, Facebook, and Google Ads integrations are great too. All sorts of tools that can help you do your business including auto dial and voicemail drop. Alerts you to false phone messages and automatically finds more info about your leads if any exists.

Cons

I don't like some featuress of the IDX web page, how your profile picture is so huge. Also have to scroll way down to get to Just Listed, Reduced Price, etc. when for me it would work better to have those features closer to the top. Would like to have the option of where to place those types of widgets.

Pros

I love the built-in AI. My clients seem to really engage with the site and do actively come back. Its user interface is intuitive. I myself have experience with CRMs but I have other agents that are not very tech-savvy and they are able to jump in and begin using it fairly easily. Set-up and implementation were easy.

Cons

I do wish it had the ability to text more than one person at a time. When I set up a transaction with a couple, I always start a group chat so we can stay on the same page. I end up not being able to fully utilize my smart number because I can not setup a group chat. Also, would like to be able to use emojis and send attachments in texts - not just listing links.

I would like to have the ability to customize some of the features. We specialize in Trust and Probate and I find myself forcing parts of the program to work, utilizing fields as others to save info, etc.

I would like to be able to import and export a little easier. I use Zaps to do many functions.

Pros

I like the library of videos to help aid in learning the platform.

Cons

I wish there were other features to it that I have submitted to the team to review. But there is a lot of positivities

Alternatives Considered

Zoho Desk and Salesforce Sales Cloud

Reasons for Choosing kvCORE

Needed more of an all in one platform

Switched From

IXACT Contact

Reasons for Switching to kvCORE

The ease of use

Pros

kvCore is an amazing CRM with great support for any questions you may have. Clients are able to communicate with me easily with the text message availability and connecting my email to the kvCore system. I can see who is looking at what property, keep conversations going and keep a record of what I have done with each client.

Cons

I would like to see an app for the client so they can download to their phone and do a search, which will then alert me to what they just looked at. I can catch it at that moment.

Pros

Full integration between the MLS and leads.

Cons

Lack of showing correspondence with leads in one area.

Pros

It is included under my monthly brokerage dues, so that's about it.

Cons

Where do I start? Limitations: the software is extremely inflexible. It is rigidly designed and not extensible. Cronological: The out-of-the-box website was hideous. I had to pay a designer $550 to reconfigure it into something acceptable. I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface. I was lucky to find good help with this. Nickle & Diming: Every single thing costs $$$. $29 extra for a smart number??? Ridiculous!!! I pay $30/month to CallRail for up to 10 smart numbers!!! CRM "Reminder" interface: Clunky, almost unusable. "Automatic Behavior alerts": Absolutely awful. And unconfigurable. I have lost new leads due to the ugliness of the (unconfigurable) text messages that the system sends automatically. I turned that feature off, but now I don't get behavior alerts either, which is stupid for those two things to be inseparable. Customer support? Mixed. Some guys are good. Others ask questions that are bizarrely stupid in the circumstances (i.e. "what website are you using" (after I send a SCREENSHOT) Um... Yours? Duh!) Just unbelievable.

Pros

Being able to keep up with my lead , soi and client database. It is so easy to use and helps me keep track of everyone and my transactions.

Cons

When I am sending out a mass text and have multiple pages the system will always send me back to the very first page and I have to scroll down and hit the correct page number then scroll back up and send out text. This gets to be very time consuming when you have 1,000's of leads and clients in a system.

Pros

I compare this program 's CRM's abilities like that of Microsoft Excel. Like Excel, KV Core is limitless. It is truly up to the agent how far and imbeded they want KV Core in their daily business duties. It is a game changer, and even though I'm about 2 1/2 months into the program, I am still learning alot more about it. Which is a fantastic thing.

Cons

The only thing I don't like are 2 things:

1. You cannot find all the properties that all fall under a specific property management company. You must look for every property individually. Also, the status of the home cannot be seen on KV Core. If the property is pending back ups, Leased, Expired etc, you can only see that on the MLS.

2. You only have these choices on the frequency of sending alerts: Never, Instant, Daily, 2x/week or Weekly. There is no in between. What if my client wants one monthly alert at the first of the month or something? There should be a fully customizable alert system in place. Different clients, different needs.

Pros

The software's garbage the websites sites a template that doesn't do anything for you they will promise you the world and rip you off don't ever deal with this company.

Cons

Go get you to sign a contract telling you that it's going to be a wonderful service and give you product service and then when you try and tell them that their product is garbage and they haven't given you any help or any service they'll try and charge you 50% of the remaining balance to terminate your use of their software immediately why would I pay you an extra $1,000 to stop using a product that I don't want to use today worst company ever don't waste your money don't deal with these people they're horrible to deal with.

Pros

Software keeps motivated! I like checking it from my phone or home PC. Gives me a routine everyday...

Cons

Email is not use friendly. Sometimes it wants you to choose canned letter which I prefer to write my own.

Pros

Easy to use and integrate with our business.

Cons

Would love to be able to delete lead data

Pros

The many features including task management, lead management, and Web IDX manager all in one place makes this *mostly* a one-stop shop.

Cons

While this is a free program, you do have to subscribe and pay for a lot of necessary add-ons, and the system can be quite buggy or clunky at times.

Pros

I like the integration with Google Calendar.

Cons

I think there should be a simple way to write and start a new campaign.

Pros

Lead generation is paramount for the real estate business, but it is also EXTREMELY time consuming no matter how experienced you may be. Couple that with just being human, and occasionally make an error or forget to make an entry in updating your progress with a client, and you can sometimes kiss that lead GOODBYE!! The KVCore CRM solves ALL of that!!!!! KVCore helps newer users know just what to do WHEN!!! The KVCore CRM is extremely user friendly and provides excellent, REVIEWABLE training that can be applied IMMEDIATELY!! Also, KVCore assists those who have TONS of experience modernize and streamline their processes!!!!! NO MORE SPREADSHEET CRM DATA COLLECTION!!!!! For me, lead generation has, once again, become an ENJOYABLE way to start my day!!!!!

Cons

I do not have any negatives to mention at this time.

Pros

clients management and track, the dashboard is nice

Cons

not easy to do the eblast and always need to sort it out first