Clari Copilot Reviews

Pros

The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.

Cons

The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.

Pros

The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard.

Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise.

Love the ability to quickly switch between transcript and video.

Cons

The voice recognition AI took a little longer to learn my accent

Alternatives Considered

Gong.io and Chorus

Reasons for Switching to Clari Copilot

The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer.

Pros

makes recording sales calls easycall analytics are useful - especially talk ratio

Cons

unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts

Pros

The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system.
Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system.
I truly believe it can be used not only for sales teams, but for each client-facing department.

Cons

Transcript can be improved a little bit.

Alternatives Considered

Gong.io and Allego Sales Enablement

Reasons for Switching to Clari Copilot

Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters etc.

Pros

My favorite feature is the battle cards that you can save and configure to pop up when certain keywords are mentioned on a call.

Cons

So far I have not experienced any issues. Wingman has been very easy to adopt and works great with our existing sales stack!

Pros

I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.

Cons

I am not aware of such things however I am aware that Wingman is working on some features which will help better .

Pros

Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long

Cons

On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

Pros

So many amazing features that work really well.

Cons

Had some initial trouble with the teams integration but it seems to be working now

Alternatives Considered

Gong.io

Reasons for Switching to Clari Copilot

The price difference was insane.

Pros

Excellent user experience and sales tracking, we used it for training our team and various other activities and it works like charm.

Cons

Noting that I can tell you, it is perfect toll to use

Pros

Being able to easily review and share calls with my team is invaluable. Being able to provide feedback internally is extremely important to our company and Wingman allows us to do just that. The Real Time Coaching also keeps you on track during calls and is super helpful.

Cons

No cons so far, can't think of any missing features or things I would change.

Pros

It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees.

Cons

It's only missing one feature. I'd like to put a limitation on who can listen to the calls.

Pros

I've used Wingman for 2 months now and its facilitated my call reviews dramatically. I used to be able to listen to 1 call and provide feedback in a 45-minute session - With Wingman, I can do 3 calls because of the data it provides. I can find what qualifying questions are being asked and more importantly which ones are not just searching a keyword or phrase. I also have the opportunity to see which reps are upselling through keywords and coach the reps on how to bring more ARR to the business.

Cons

Sometimes the talk tracks are inaccurate, this only happens when multiple people are speaking at the same time.

Alternatives Considered

Gong.io

Reasons for Switching to Clari Copilot

Pricing

Pros

We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching

Cons

Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.

Pros

Ease of use, automatic question/word detection. Weekly manager report with talk/listen ratios. Their support!

Cons

UI could use a little polish but I think this is because they're just building great features so quickly.

Alternatives Considered

Gong.io and Chorus

Reasons for Switching to Clari Copilot

Better value, pricing model and service.

Pros

1. The integration with other products is an incredible feature because as a user of the tool, I don't have to do anything. Setup once, and Voilaah!
2. The support from the Wingman team is incredible. The folks reply to a query post-midnight as well.
3. The Wingman extension on the chrome browser is probably their best feature. Helps record super important CRM calls with the click of a button.

I can write probably 10 more features but I suggest you try this tool yourself and see the magic unfold.

Cons

Hardly anything. As a daily user, I haven't had any major concerns over the last year. Although the speech-to-text feature can be improved.

Pros

Wingman helps you stay a couple of steps ahead of your client with regard to what they said in the previous meeting. I like the keyword filtering i.e. pressing on words that were spoken like price, competitors etc will take you straight to that section of the call.

Cons

In my company, we have integrated Wingman with BlueJeans (our video conferencing software). Sometimes wingman doesn't join the meetings. I also wish that wingman would record the video so we could see the screen share along with the voice.

Pros

The tool allows automatic recording, and consolidation of our phone calls, google meets, and zoom calls in one place, and treats them the same - a client interaction is presented for each type!

Cons

the Wingman API is a bit primitive, but it does serve its intended purpose. Could use some expansion to better integrate with additional 3rd party or home-grown tools

Pros

Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to

Cons

sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes

Pros

Wingman integrated perfectly into our existing tech stack. With integrations into both HubSpot and Slack it made the decision easy. It will help us scale our sales operations as the company looks to move to the next level.

Cons

The reporting could be a bit more robust and customizable. Currently it is a bit out of the box and will require API work down the road to get more detail out of it.

Alternatives Considered

Gong.io

Pros

It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.

Cons

Nothing. Everything works as expected. The software is constantly improving which is great!

Pros

The product is easy to use and captures all the details almost accurately. The transcript is super helpful rather than spending an hour listening to a really long call.

Cons

There's always room for improvement. UI could be better, and I wish I could access everything I need on the web app instead of the desktop app.

Pros

It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.

Cons

There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.

Pros

I think I like how user friendly and easy to navigate the tool is.

Cons

In all honestly, I don't think there is any feature that I need that doesn't exist on Wingman.

Pros

I can tag conversations and split them by questions, key words and search through them making it easy for coaching my team and help with product roadmap

Cons

Automated transcriptions need some work - it has been improving but some way off to perfection.

Alternatives Considered

Gong.io

Reasons for Switching to Clari Copilot

Affordable and had the right feature set

Pros

It saves me hours every week and it clearly has improved sales performance

Cons

The gametape feature Ideally would allow more insering snippets of videos rather than a whole video. Im nitpicking. it's great