User Reviews Overview
About Clari Copilot
Clari Copilot turns your revenue team into serial closers by helping them win every revenue-critical moment. With Clari Copilot’s conversation intelligence platform, reps and managers have everything they need to compete...
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Usage & quality
It's a very informative software to understand the flow in a call, much more than just a recording software and can be a great use for anyone whos looking to understand their performance over calls and conversation with a client.
Pros
The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.
Cons
The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Excellent for sales teams
We use wingman on sales calls and its added so much value to our process. Being able to quickly and easily search and review the "game tapes" has been instrumental to our ability to improve our processes. Also, they have pre-built features that analyze calls and highlight important ones based on a variety of criteria e.g. number of questions asked by prospect.
Pros
The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard.
Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise.
Love the ability to quickly switch between transcript and video.
Cons
The voice recognition AI took a little longer to learn my accent
Reasons for Switching to Clari Copilot
The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Wingman review
Overall, it is a good platform for recording calls
Pros
makes recording sales calls easycall analytics are useful - especially talk ratio
Cons
unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts
Top Clari Copilot Alternatives
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Cheap and Amazing!
Sushma was very helpful and quick to respond to any of the questions.
Their support team is also amazing and very quick!
Pros
The product is very user-friendly. The onboarding was very fast since they have quick, straight to the point videos that help you to learn how to use the system.
Reviewing the calls; categorizing the parts of the calls to help the sales onboarding and overall the improvement of the sales team when it comes to objections is my favorite part of the system.
I truly believe it can be used not only for sales teams, but for each client-facing department.
Cons
Transcript can be improved a little bit.
Reasons for Switching to Clari Copilot
Because it's much cheaper, but has at the same time the most important features such as keywords (topics); game tampes; filters etc.- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great tool for any sales team
Wingman has been my sidekick since we brought it on. A must-have for any sales team.
Pros
My favorite feature is the battle cards that you can save and configure to pop up when certain keywords are mentioned on a call.
Cons
So far I have not experienced any issues. Wingman has been very easy to adopt and works great with our existing sales stack!
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Wingman Brings Sales intelligence which every Sales person is thriving for
Pros
I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.
Cons
I am not aware of such things however I am aware that Wingman is working on some features which will help better .
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great tool for recording meetings and coaching
Gives us recordings and transcripts which lets us go back on any info missed. It saved a deal where I misheard a client and estimated a price for the year which she took as per month. After reviewing the recording I realized the miscommunication and reached out to the prospect to clarify.
Pros
Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long
Cons
On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Great bang for your buck
Pros
So many amazing features that work really well.
Cons
Had some initial trouble with the teams integration but it seems to be working now
Alternatives Considered
Gong.ioReasons for Switching to Clari Copilot
The price difference was insane.- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Wingman is best
Excellent, one of the best tool
Pros
Excellent user experience and sales tracking, we used it for training our team and various other activities and it works like charm.
Cons
Noting that I can tell you, it is perfect toll to use
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Amazing tool for any Sales Team
Pros
Being able to easily review and share calls with my team is invaluable. Being able to provide feedback internally is extremely important to our company and Wingman allows us to do just that. The Real Time Coaching also keeps you on track during calls and is super helpful.
Cons
No cons so far, can't think of any missing features or things I would change.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best call recording tool!
Wingman is helping us a lot to increase our call quality by listening to and evaluating our employees. It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the recording and send it to relevant teams. It's a must-have tool for any company that has sales/bd teams.
Pros
It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees.
Cons
It's only missing one feature. I'd like to put a limitation on who can listen to the calls.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
A true co-pilot
Its been great. I spoke with CEO who made the sale. She also let me try the product and provided reports to me to help sell this to leadership.
Pros
I've used Wingman for 2 months now and its facilitated my call reviews dramatically. I used to be able to listen to 1 call and provide feedback in a 45-minute session - With Wingman, I can do 3 calls because of the data it provides. I can find what qualifying questions are being asked and more importantly which ones are not just searching a keyword or phrase. I also have the opportunity to see which reps are upselling through keywords and coach the reps on how to bring more ARR to the business.
Cons
Sometimes the talk tracks are inaccurate, this only happens when multiple people are speaking at the same time.
Alternatives Considered
Gong.ioReasons for Switching to Clari Copilot
Pricing- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Great solution for Deal Management & Call Coaching
This is a critical tool as part of our sales tech stack. We love the integration with Salesforce and Clari and ability to keep track of both calls and demos. I personally spend at least 2 hours a day using Wingman to review calls, look at deal energy and score my teams calls to provide them instant feedback.
Pros
We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching
Cons
Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Great for Global Multi-Segment Sales Teams
Great onboarding and support. Easy for the team to use. As the VP Sales I get dashboard and report views of key questions and terms coming up in conversations while the reps get contextual battle cards. Awesome value for money.
Pros
Ease of use, automatic question/word detection. Weekly manager report with talk/listen ratios. Their support!
Cons
UI could use a little polish but I think this is because they're just building great features so quickly.
Reasons for Switching to Clari Copilot
Better value, pricing model and service.Response from Clari
Thanks for your support & feedback!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
BEST TOOL TO ENABLE A GROWING SAAS COMPANY
Pros
1. The integration with other products is an incredible feature because as a user of the tool, I don't have to do anything. Setup once, and Voilaah!
2. The support from the Wingman team is incredible. The folks reply to a query post-midnight as well.
3. The Wingman extension on the chrome browser is probably their best feature. Helps record super important CRM calls with the click of a button.
I can write probably 10 more features but I suggest you try this tool yourself and see the magic unfold.
Cons
Hardly anything. As a daily user, I haven't had any major concerns over the last year. Although the speech-to-text feature can be improved.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Great for getting the granular information from a call
It has been a great tool to strategize for the next call with a potential client. Also, I think that this is amazing for new sellers who need to review their calls and improve on their pitch and training.
Pros
Wingman helps you stay a couple of steps ahead of your client with regard to what they said in the previous meeting. I like the keyword filtering i.e. pressing on words that were spoken like price, competitors etc will take you straight to that section of the call.
Cons
In my company, we have integrated Wingman with BlueJeans (our video conferencing software). Sometimes wingman doesn't join the meetings. I also wish that wingman would record the video so we could see the screen share along with the voice.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Pretty good product with a strong future
Our team was looking for a way to consolidate and transcribe our client interactions in one single place. the setup was very slick, and when we did need support, the team was very professional and fast at recognizing and resolving our needs,
Pros
The tool allows automatic recording, and consolidation of our phone calls, google meets, and zoom calls in one place, and treats them the same - a client interaction is presented for each type!
Cons
the Wingman API is a bit primitive, but it does serve its intended purpose. Could use some expansion to better integrate with additional 3rd party or home-grown tools
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Highly intelligent software - valuable for our sales org
Pros
Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to
Cons
sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Match Made in Tech Heaven
Pros
Wingman integrated perfectly into our existing tech stack. With integrations into both HubSpot and Slack it made the decision easy. It will help us scale our sales operations as the company looks to move to the next level.
Cons
The reporting could be a bit more robust and customizable. Currently it is a bit out of the box and will require API work down the road to get more detail out of it.
Alternatives Considered
Gong.io
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Great tool to track the calls with customers.
Overall it is a great tool!
Pros
It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.
Cons
Nothing. Everything works as expected. The software is constantly improving which is great!
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Saving a lot of time with Wingman!
Pros
The product is easy to use and captures all the details almost accurately. The transcript is super helpful rather than spending an hour listening to a really long call.
Cons
There's always room for improvement. UI could be better, and I wish I could access everything I need on the web app instead of the desktop app.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Wingman does exactly what it is supposed to
We are solving the problems of managing our sales calls and staying on track of what we said.
Pros
It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.
Cons
There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great tool for recordings
My overall experience has been great, some initial features were missing which now have been integrated well.
Pros
I think I like how user friendly and easy to navigate the tool is.
Cons
In all honestly, I don't think there is any feature that I need that doesn't exist on Wingman.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Product utility that cuts across functions
Pros
I can tag conversations and split them by questions, key words and search through them making it easy for coaching my team and help with product roadmap
Cons
Automated transcriptions need some work - it has been improving but some way off to perfection.
Alternatives Considered
Gong.ioReasons for Switching to Clari Copilot
Affordable and had the right feature set- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Amazing product
Pros
It saves me hours every week and it clearly has improved sales performance
Cons
The gametape feature Ideally would allow more insering snippets of videos rather than a whole video. Im nitpicking. it's great