ZIWO Reviews

Pros

The user-friendly interface and the easy way of using it

Cons

Extracting the call record and redesigning the layoutt

Pros

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons

I cant think of anything, its very helpful and we rely on it in our daily tasks

Alternatives Considered

Zoho CRM and Zoho Desk

Reasons for Choosing ZIWO

ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Switched From

CallGear

Pros

itnis very easy to use and can track calls at real time, east to back track recent conversations

Cons

intl numbers usually do not function correctly

Pros

Fast creation of the account.
More users we have, users are given a discounted rate.

Cons

Customer Support is not okay. Long time in responses, no answers.

Pros

I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording...

Cons

The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.

Pros

Having a mobile app for admins.
Easy GUI.
Great customer support.

Cons

The reporting panel could use some improvements.

It would be better to be able to send the call record as a link.

Alternatives Considered

Ameyo

Reasons for Choosing ZIWO

The vendor had many techynical issues, and the support was not good.

Switched From

Genesys Cloud CX

Reasons for Switching to ZIWO

Better sales team Better price Solid product

Pros

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons

Nothing to mention, however, an updated mobile version would be great!

Alternatives Considered

Aircall

Reasons for Switching to ZIWO

They provided us with multiple custom features and the sound quality was much better.

Pros

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Cons

Mobile Application to track the call logs

Pros

User friendly reports and customer service

Cons

After the last update there is no issues with the software

Pros

Easy to use, easy to setup and easy to fix any problems

Cons

Could have better guide for users to checkout to be able to use the tool

Pros

The phone call feature is clear, seamless, easy to understand and the calls are clear

Cons

They need to include the smoke break and short break features

Pros

Easy Integration, easy to use, agents, find it easy to use

Cons

It was a smooth Integration, didnt face any issue

Pros

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
- Support is 24/7.
- The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments.
- The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order.
- Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system.
- The voice quality is amazing.
- The system is responding perfectly with my company’s IVR system.
- The system to not receive any other calls if there is already an ongoing call.
- Many features like call recording, call reports and monitoring.
- I would recommend Ziwo to any business or any freelancer doing work over the phone.
- Uptime is all the time technically.

Cons

Nothing . It's the best in market much better than the rivals from my experience and testing.

Pros

I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.

Cons

I think ZIWO should have a feature where we can select which country we can dial on, without the country code.

Pros

Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc

Cons

Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect

Pros

* Easy to login * voice is clear* country code added by default

Cons

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Pros

Quality of the call is good and helps to serve the clients efficiently and with Clarity

Cons

The old version has option to listen to your past contacts hence, that would be the least one

Pros

- The software is modern and user friendly.
- l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in.
- the ability to track all the calls that are recorded easily.

Cons

nothing at the moment, the software is easy to use.

Pros

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Cons

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

Pros

easy to use, can make international calls, record calls

Cons

nothing so far, the software is amazing, but some keyboard features could be helpful

Pros

Easy to maintain and to administrate. in general the quality is very good.

Cons

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Pros

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Pros

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us..

Ziwo supports integration with the most popular ticketing system which is great!

They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Cons

The UI is a bit clunky, but it's not a dealbreaker
And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Pros

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons

I am addicted to it, this will just doesn't hang any of the time.

Pros

very easy system to use for all business needs.

Cons

No mobile phone application, would be helpful for when out of office on the road