User Reviews Overview
About RUN Powered by ADP
The RUN Powered by ADP® (RUN) solution is designed to make your small business payroll quick and easy. With a streamlined process and powerful technology, you'll complete payroll in no time. Choose from basic payroll to a full...
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- Industry: Restaurants
- Used Daily for 1-5 months
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Review Source
Do you have to pay taxes on payroll? Do you like doing math? Just use ADP.
Peace of mind knowing that I am not making a mistake that puts me in a bad position with the IRS.
Pros
They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.
Cons
Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great software
My overall experience with ADP RUN was phenomenal, not only because I loved the user-friendly site that made my life as the administrator so much easier, but the customer service I received was top-notch! I had my own personal representative every step of the way. Any time I needed anything and reached out whether it was via email, text, or phone I would get an immediate response. I loved RUN so much that I made multiple referrals to them. Did you know that you can earn gift cards that you can use anywhere when you refer someone who signs up with ADP?! And each time you refer another person/business the amount of the gift card increases!!
Pros
What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there!
Cons
The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
With Heartland Payroll I received only payroll processing and that's it. Sure, it was extremely inexpensive, but I got no other support from them. After I switched to ADP RUN I found out that there were so many things that I wasn't doing for my company that I should've been. Because of the lack of guidance from Heartland I was truly missing out.Switched From
Heartland PayrollReasons for Switching to RUN Powered by ADP
What made me choose ADP RUN over other payroll processing providers was the customer service I would receive for my money (which isn't expensive at all) as opposed to paying close to nothing for a payroll service that gave me no benefits whatsoever.Response from ADP
Melinda,
Thank you for taking the time to post this review of RUN Powered by ADP?.
How wonderful to hear that RUN? provides you with the information and access you require at your fingertips, empowering you to focus on your business!
We appreciate your valuable insights!
-Your RUN Powered by ADP? Team
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Horrible Customer Service and Clunky Software
Overall, the payroll portion was easy to use, easy to run, and reports were adequate. For the price, we felt that the features were lacking and difficult to setup. Customer service was a joke and it took to long to get a returned answer.
Pros
The sales team over promised and then disappeared after we installed the software. The features that were available were so/so and appeared to be clunky. To process payroll was adequate and easy to operate. Reports were fine and gave me everything that I needed to easily enter payroll into our accounting software.
Cons
The HR features that we had tied to the payroll were a joke. Expert HR was nothing more than a phone call to someone that would then transfer you to someone else, that would then transfer you to someone else, and by the time it was over you forgot your question.
Response from ADP
Tiffany,
We welcome all feedback to ensure RUN? Powered by ADP continues to empower small businesses to more efficiently manage their payroll and HCM needs.
We are sorry to hear of your experience with RUN? and will pass along this feedback to our Product & Sales Teams. We are always working to enhance RUN? and delight our users.
Your feedback is very important to us here at ADP so we thank you for the review.
- Your RUN Powered by ADP? Team
Top RUN Powered by ADP Alternatives
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ADP is great product for any company
I have four companies that use ADP run and by far ADP is the easiest and most reliable application i have used for processing.
Pros
It was easy to learn and setup. Customer support was outstanding.
Cons
It doesnt always sync up correctly with quickbooks
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Doing payroll in ADP in VERY easy!
Since I didn't do payroll before I started working at my current position, I feel that it is fairly easy to use. If I can learn to use it, anyone can.
Pros
I like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.
Cons
I don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
We switched because we decided that we didn't want to be a part of their employee base. And the cost of their 401K plan was very expensive.Switched From
Paychex FlexReasons for Switching to RUN Powered by ADP
They came in at an inexpensive rate and we could choice to just get the portion to run payroll.Response from ADP
Roxanne,
We thank you for your review of RUN Powered by ADP? and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Powered by ADP? Team
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Great payroll platform!
Overall, my experience with RUN Powered by ADP has been great. They provide good customer service support, especially if you use the Workers' Compensation services.
Pros
I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.
Cons
The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.
Alternatives Considered
GustoReasons for Choosing RUN Powered by ADP
ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.Switched From
Paychex FlexReasons for Switching to RUN Powered by ADP
ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.Response from ADP
Cleo,
We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback.
-Your RUN? Service Team
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Our All Around Payroll Solution!
Overall, ADP is the perfect fit for our catering company. It provides us with exactly what we need for payroll processing as well as the added bonus of convenient communication with employees. Not to mention their lighting fast, secure delivery of our payroll checks overnight to our door step.
Pros
I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.
Cons
The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.
Alternatives Considered
Square PayrollReasons for Switching to RUN Powered by ADP
We chose ADP over Square due to the added security and because the overall functionality of ADP worked better with our business than Square would have.Response from ADP
Melissa,
Thank you for the outstanding feedback on RUN Powered by ADP?!
We strive to provide superior tools and support that puts time back into your day so you can focus on what matters most -- your business.
We appreciate your recommendation and your valuable insights!
- Your RUN Powered by ADP? Team
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Great payroll solution for small business
Pros
It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.
Cons
The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.
Response from ADP
David,
Thank you for your review of RUN Powered by ADP?.
We love hearing that our RUN Powered by ADP? is not only easy and intuitive for you, but that it also provides peace of mind when it comes to taxes and regulatory compliance. We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services.
- Your RUN Powered by ADP? Team
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Easy Management
Over all its a great system that is easy to operate on a day to day basis and to stay complain with needed paperwork.
Pros
I love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely.
Cons
The reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year.

- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Company
Excellent. [sensitive content hidden] made the process easy and was involved with every step of our integration.
Pros
I have used ADP on and off with companies I have owned or been an officer of since 1997. The company and the people who work here are knowledgeable and good people to work with.
Cons
The software is not well put together and doesn't flow naturally. Additionally, screens will freeze on you and you will have to start over.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Run Powered By ADP Is So Easy To Use!
I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.
Pros
The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.
Cons
My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.
Response from ADP
Jillian,
Thank you for your feedback on RUN Powered by ADP?!
We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient, especially when on the go! I have passed along your product feedback in regards to Employee Access, would like to hear more detail on the website issues your employees experienced.
We value your long standing relationship and appreciate you taking the time to provide these insights on your experience!
- Your RUN Powered by ADP? Team
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Solid HR Platform
Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.
Pros
We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.
Cons
Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Reliable, easy, and great customer service
It's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own.
Pros
I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.
Cons
Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.
Response from ADP
Thank you for your exceptional review of RUN Powered by ADP?!
We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient! The RUN? Service Team is always here to provide quality support, right in the moment you need it and we are thrilled to hear that has been your experience.
Your feedback and insights are important to us so that we can continue to deliver you with the products and tools that enhance your business. Our team would be happy to discuss reports in more depth with you, we look forward to hearing from you.
- Your RUN Powered by ADP? Team
- Used Daily for 2+ years
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Review Source
Run by ADP makes payroll super easy! Payroll takes me less than 10 minutes with a staff of 30!
Pros
What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!
Cons
The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
RUN Powered by ADP Review
Overall I like ADP because it is a whole lot easier than the old way of doing things and it a lot easier than our other system. There are some quirks with it and it could stand to be a bit more modernized, but even still its a decent service that offers a lot of neat things that can be extremely useful.
Pros
As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.
Cons
It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.
- Used Daily for 2+ years
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Review Source
A great way to do payroll by a trusted company
Pros
We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.
Cons
The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
A decent product that gets the job done better than the servicer we had before.
For what we need it to do, it works and then some. Having all the reports available for us to run when we have audits is much better than having to request them and wait from our previous company.
Pros
For the most part, running payroll and managing employees is easy. If there is anything that you have difficulty with there is always an agent to walk you through how to get it done. It is nice that I can enter payroll from my computer, or my phone as I am sometimes out in the field when payroll needs to be run.
Cons
ADP can be VERY pushy about buying additional services from them. I find it quite annoying myself. They take a bit of a " if you don't get this services, this can happen" approach that I do not appreciate.
Response from ADP
Lindsey-Leigh,
Thank you for taking the time to post this review of RUN Powered by ADP?.
How wonderful to hear that RUN? provides you with the information and access you require at your fingertips, empowering you to focus on your business!
We value your trust and partnership on your payroll and HCM needs.
-Your RUN Powered by ADP? Team
- Industry: Printing
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Top of the Line Payroll Processing
We love that employees have their own portals to check their deposits and see past pay stubs. No more requests for copies of lost pay stubs, or people wanting to see details. It frees management up to grow our business and focus on our customers, while keeping employees informed and happy.
Pros
Our company started using ADP many, many years ago. Back when you had to call in on the telephone and give employee hours. In the years since we have tried other services, just to see if we were truly getting the best service out there. And I feel confident saying that yes, RUN by ADP is the best payroll service out there. It's simple to use, efficient and simply does what you need it to do for payroll. Direct deposit or printed checks, your employees have options.
Cons
We tried using their timeclock add-on and were not a fan. But it was a trial and easy to return.
Response from ADP
Megan,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Powered by ADP® Team
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Run will help your small business
Pros
It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.
Cons
After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.
- Used Daily for 2+ years
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Review Source
Great human resource management tool.
Pros
Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.
Cons
ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good software with horrible customer support.
Not very good, multiple sales people, and just plan horrible client support.
Pros
Was easy to use as long as you did not need to make an adjustment or had a question. Calculation and reports wise was very solid.
Cons
CUSTOMER SERVICE. Any changes or questions took valuable time away on hold or a waiting game as all requests were emailed to a group bank of people and you may have multiple confirmations and questions coming from different people in no particular order to track.
Response from ADP
Steven,
We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs.
We are sorry to hear of your experience with the RUN Service Team and will pass along this feedback along.
Your feedback is very important to us here at ADP so we thank you for the review.
- Your RUN Powered by ADP? Team
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
ADP Run
ADP tends to start at low prices and increase become pricey after initial terms. Software is excellent. Customer service is average sometimes difficult to get answers.
Pros
Software is very intuitive easy to administer.
Cons
Customer Service/pricey after initial terms
- Used Daily for 2+ years
-
Review Source
Overall experience as Admin to use this tool is very decent.
Pros
This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.
Cons
Time out of one log in session page is less.
It is very sensitive with any Java updates.
Application is not running in all browsers with ease.
Sometime will face issue of unexpected outage of the tool.
Response from ADP
Hi -
Thank you for your review of our Workforce Now system. I am glad the tool is very helpful and easy for you to use.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Reasonable option for smaller business
Software itself is a good experience, at an okay price, especially for smaller businesses, but customer service and tax/state assistance are not great. Beware of this fact when assessing ADP compared to other payroll vendors.
Pros
Software itself works great. It made it easy to add new employees, manage payroll, and can integrate with a large variety of other systems, like Xero, for accounting, retirement, etc.
Cons
For the price, there could be more offered. Company refused to send paper W-2s to current employees who had not consented to electronic delivery. Would only deliver to our office and then I would have to mail out each one, and they charged for basically printing these forms when I could print them from the platform, for free, and mail them myself, which is what I ended up doing.
Takes a very long time to get an answer from their customer support team, and if it relates to unemployment, taxes, etc., the experience is abysmal in those areas. Often, there was either a miscommunication, or a straight.
Also, we ADP Retirement Services for 401(k) and for some odd reason, that system did not fully integrate with RUN, which means I still had to do certain things manually.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Payroll made Simple
Simpler and efficient system for all staff.
Easy access to all payroll information on web and mobile platform .
Pros
Easiest to pull all kind of customized reports. Weather it be accrued PTO, W2s, Employee data.
Easy to update time cards
Easy to check my vacation, time off accruals.
Simple Help Menus
Easy tax calculations on paychecks
Great and helpful customer service
Best solution for small business
Cons
Would have been better if Direct deposit or W4 information could be swiftly changed