RUN Powered by ADP Reviews

Pros

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

Cons

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

Reliability and certainty that my tax payments would be made for the business on time.

Reasons for Switching to RUN Powered by ADP

My accountant at the time had some experience from clients using it and recommended it to me to use.

Pros

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

Cons

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Alternatives Considered

Square Payroll

Reasons for Switching to RUN Powered by ADP

We chose ADP over Square due to the added security and because the overall functionality of ADP worked better with our business than Square would have.

Pros

It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.

Cons

The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.

Pros

The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.

Cons

My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.

Pros

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

Cons

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Pros

We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons

Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Pros

User friendly. Reports at your fingertips and if you cannot find a report just call the customer service line and they will create or walk you through pulling the report. Their customer service team has always been top notch and helpful. For forms for new employees they have it. Need Policy and Procedures for your office they have it. There is a world of resources through this software that you can easily get to by computer or lets say your out of the office and need to run payroll, no problem they have an app for that as well.

Cons

I honestly do not have a complaint. The only thing I could suggest is on the Payroll Moblie App it would be helpful if I could make employee changes without having to log in to a computer but definitely not a deal breaker.

Alternatives Considered

Paychex Flex

Reasons for Switching to RUN Powered by ADP

See above response.

Pros

I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.

Cons

Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.

Pros

I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

Cons

The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

Pros

ADP has a lot of good benefits to the user. First off, the user interface is easy to use. It is fairly easy to learn the system and start navigating its menus. Second, the system is very accurate as one would expect. It makes running payroll fairly easy. It allows users to house employee data and then using that data when running payroll.

Cons

The one con (if you can call it a con) would be that you would have to have some training on how to use the system to get the most benefit out of it. It isn't a system that you can just sit down and play with it for a few hours and be an expert at using it.

Pros

Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.

Cons

ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

Pros

We started using ADP Run about 5 months ago and by far I am very satisfied. The interface is easy and user friendly. Even when there is something I can't figure out how to do or just want to make sure I don't do wrong, they have this chat that is surprisingly quick and helpful. You get to speak with representative withing 2 min and they not only explain what to do, but also go in and do stuff for you. It is also really helpful that our employees can access their record via app. What is more, it is way more cost friendly than when we were outsourcing the payroll processing.

Cons

I really haven't encountered any problem yet. It seems to hit all the check marks we need. The only problem is that when we were starting they were a bit chaotic, not communicating between each other. We had a different point of connection every week, and it was somewhat frustrating. But despite this initial period, we have been running smoothly.

Pros

I have been using RUN since 2009 and what I most like is how user-friendly and easy it is to use as well as providing detailed easy to manage and download reports. Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy. Very happy to refer RUN!

Cons

As of yet, not much! RUN has been a great tool for many years and have not found anything I didn't find helpful.

Pros

Easy to use. Easy to set up. Reasonable Cost. Handles my federal, state, and local taxes. I can do my payroll from just about anywhere.

Cons

Could offer the ability to customize reports for accounting. I don't need to integrate the payroll into my G/L, but formatting reports to allow for easier journal entries would be nice.

Pros

The system is easy to use and intuitive. Most days there are very few issues. Everything from benefits, taxing, withholding and demographics are is right there to see.

Cons

Customer service can be a struggle. However recently this does not seem to be an issue either. There are also changes being made, sometimes we are not expecting the placement to change. For example following the last big change we suddenly had to stop and look for the items moved to the pay tab. Even though it did not take long it was unexpected.

Pros

The RUN platform allowed us to administrate payroll in a simple setting geared towards a small business. It allowed for a couple of individuals to work in tandem to efficiently work through payroll each period.

Cons

Not really a con but the reporting from this software was weak for a growing business. This really just meant it was time to upgrade the solution we were utilizing.

Pros

What I like most about this software is that it allows you to have access to your time card at all times and that it also shows your time off requests as well.

Cons

What I least like about this software is that it does not show you the amount of personal or vacation time you have accrued or used. However, the mobile app is also very helpful and easy to use.

Pros

RUN is a great product for smaller companies like our own. It is very easy to use and has fairly good functionality. We also have had great support from the call center. Rep's are always very helpful and knowledgeable. Reports are also very good. We don't use most of them, but the ones we DO use are very helpful.

Cons

You need to add a feature for some BASIC job costing. We have asked for this for over 3 years but you have not addressed it. Just ONE simple field for a job number would help. Workarounds through your representatives have not been successful. Companies that use RUN are smaller and need just BASIC job costing. If we could find another company as good as ADP that offers even basic job costing we would switch... even though we love ADP.

Pros

Progression to one-stop-shop usage. I've used EV4 in the past and V12 and new version is a breath of fresh air in comparison to older versions.

Cons

Limitations on simple functionality. I'm not a big fan of time and attendance and how it's structured with time off. It can be cumbersome to run reports off of T/A and most reports that are considered simple (time off balances) require input from the reporting team.

Pros

Access anywhere, accountant reports are easy to obtain, tax information on hand & available to you all time. Employee data also easily accessible.

Cons

I do not really have problems with RUN. I have lots of issues with Time & Labor Management which is a part of RUN.

Pros

functionality
reliable payments of taxes
payroll preview
direct deposit
retail customer service

Cons

email addresses changing for service centers
wholesale customer service is not as good as retail
implementation mistakes on entry of employees, tax info, and not collecting the full information for dates of birth preventing employees from getting their paycheck stubs

Pros

Very efficient payroll process. Doesn't take a lot of time for biweekly input

Cons

Doesn't cover all of questions on specific requests for taxation and that sort. Still have to call ADP

Pros

Entering payroll and getting reports is easy. It walks you through step by step. Its great if you aren't a lawyer or accountant as they keep you up to speed on changing laws

Cons

Some reporting tools are confusing. And the app doesn't have full functionality. Occassionally I want to check something and only have the app but cannot access what I need

Pros

The reporting is great. I also like that we now have an accountant dashboard. This puts all of our clients in one place under one login.

Cons

I really cannot think of anything that i do not like.

Pros

It's very comprehensive and easy to use. Initially seems like you can get a good deal and that the product is worth the price.

Cons

It turns out to be too expensive and it's like they don't get that they charge nearly $400 a month while other companies charge $40. They are not friendly enough for new small businesses and offer no flexibility during hardship such as the pandemic. I ended up having to shell out hundreds of dollars just because I couldn't afford to use the software. When dealing with customer service, things also tend to get unorganized and confusing when they don't have to be.