User Reviews Overview
About Gmail
Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a...
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- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best E-mail service provider available in the market.
Overall, I am extremely satisfied with the service that Gmail is offering. It has replaced outlook & Yahoo mail almost completely.
Pros
We have been using Gmail workplace from G-suite. This is the most native e-mailing software with all features available. It has a great management process onboard with automatic alignment for priority. It includes a great notification system & faster delivery.
Cons
I have no issues with this software. But It sometimes picks the normal email as a spam email. This is a minor issue though.
Alternatives Considered
Yahoo MailReasons for Choosing Gmail
It has a better overview of the email. A better Ui with faster message delivery. It has easy access from all cross-platform devices.Switched From
Yahoo Mail- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Google review by a tech employee
My overall experience is positive however they do need to improve their search function
Pros
It loads quickly. It has a clean cut view unlike yahoo
Cons
Storage space is limited. Very difficult to find a specific email. Trying to send an email with attachment from phone causes issues as it never goes.
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Love for some key features & Less love for limits in customizing some other features!
Overall I will say gmail has more pros than cons! I use it every single day for a wide range of tasks, both professionally and in my personal life as well. I appreciate the ability to access most basic functions for free. I'm pretty sure, I would struggle to find a replacement for each and every way I utilize google every single day. I do worry about the monopoly-ish-type attributes I see in google as a whole though...
Pros
Hands down, in this moment in time, the most important & impactful feature of the gmail software is the ability to schedule send emails from both the mobile app and the desktop/web browser. My work provided email software does not make this feature available across platforms and this has impacted me negatively as a user. I suffer from attention deficits (as many of us do!) so if I am trying to send an email that has to be in at a certain time but its outside of the hours I want to be recorded sending it, then I may attempt to send it in the morning or later (depending on the situation) but I have then forgotten to do this at this later time! Gmail gets my vote for having this fully customizable feature to schedule send an email no matter how you are accessing your gmail account and has the feature easy to find every time!!! Thank you.
Cons
I really struggle with the inbox categorization. I haven't figured out how to ensure I am seeing all of the emails I am wanting to see in my initial inbox window. I have missed a few emails because I was only seeing "priority" or "important" etc.. but I would need to scroll down to "everything else" or "All mail" in order to find the one I needed to see!
Top Gmail Alternatives
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Gmail Is Good Overall - Needs Better Search Function
Pros
It's a straightforward, easy-to-use email management system, inside of a well-integrated Google ecosystem (Google Drive, Google Calendar, etc).
Cons
The search function is not as efficient as it could be. I often type in a keyword that I KNOW is in an email, but that email doesn't pop up in the search. Sometimes I have to type in the name of the person I corresponded with, or change the capitalization of the keyword in order for the email to appear.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Reliable and Feature-Rich, But Limited Free Storage
My overall experience with Gmail has been positive. It’s reliable, user-friendly, and packed with features like strong search capabilities, seamless integration with other Google services, and effective spam filtering. However, the limited free storage can be a drawback, requiring careful management or a subscription for more space.
Pros
One of the things I like most about Gmail is its powerful search functionality. For example, if you're trying to find an important email from months ago, you can simply type in a keyword, the sender's name, or even a date range, and Gmail will quickly pull up the relevant emails. This makes it incredibly easy to manage and retrieve information without having to manually sort through hundreds of messages
Cons
What I like least about Gmail is the 15 GB storage limit. Once you hit it, you either have to delete emails and files or pay for more space, which can be frustrating
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Gmail is hands down a great email program
I use it both personally and professionally. You can have as many free accounts as you need, and both work well on laptop, desktop, iPad, reader, phone, etc. There is the ability to use the app and go on the internet separately, both have full functionality. The address book is a great advantage since it allows you to import your contact directly from your email or phone.
Pros
There is a lot of storage for the free version, and it works seamlessly with the google host of programs - calendar, drive, etc.
Cons
It sometimes does not catch spam, even when it has been identified as spam in the spam folder (there is a separate folder for "trash" as well).
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
User-friendly and easy to onboard!
Overall, Gmail has been very user friendly and an easy platform to onboard new users.
Pros
Gmail makes it easy to sort incoming emails based on priority and push junk emails to spam or a separate folder that can be checked periodically without needing to consistently monitor it.
Cons
When setting an away email - you are not able to set it to that same day but a different time (so it starts after the work day ends) but have to either pre-set it to that same day just before you leave or hope no one emails you after hours that day prior to a long weekend and have them miss the out-of-office notice. Launching an option for date AND time settings would be a wonderful addition.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Amazing experience with Gmail. Looking for more exciting feature.
It's really wonderful. I would highly recommend this to other as the interface is much easier than other email platforms.
Pros
It's been more than 20 years of using the gmail. I have seen many changes in those year. Every time it comes up with a eye catching update. I always like the interface.
Cons
It will be really helpful if we can send big file using the Gmail. As we have to send the file in parts or we send it using the other software due to the limit of file size.
- Industry: E-Learning
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Easy to use, personalized experience
I found Gmail easy to use, customizable to my needs, and effective.
Pros
Flexibility, ease of use, and synergies between other Google applications.
Cons
I am not sure I have any negatives personally. Some I have worked with found the way the email conversations are clumped together and adjusting from other platforms with folder options to be challenging. There are ways to customize the experience, which may not have been explored. However, I preferred Gmail.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
You should use Gmail
Gmail is the perfect solution for personal and business contacts. It makes my email management simple.
Pros
Easy-to-use email filters and customisations are cool mobile apps that can easily connect with other Google tools like sheets, documents, etc
Cons
Some important emails are sent directly to your spam folder, so you need to check your spam folder every time. The workspace fee is a bit high when using my domain.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Having a fully functional gmail account is like having your own personal assistant
My overall experience with Gmail has been truly wonderful. Without gmail's full range of options and functions, I would most likely be spending an additional 1 or 2 hours every day finishing my administrative duties. It has therefore been like having my own personal administrative assistant.
Pros
My favorite from the long list of features I love about this software are the filtering and sorting options available. One of my roles as systems administrator has my inbox flooded with upwards of 100 mails daily -- with most not requiring any response or action on my part. But the ones that needed my response kept getting lost in the vast jungle of messages. After I discovered the full range of sorting and filtering options available, we were able to develop a very effective system that always kept the most important messages separated at the top from the remaining ones not requiring any action.
Cons
The process of sending mails via google groups can be vastly improved and made much more user friendly. I also think the hangouts feature can see better integration with other messenger and direct messaging software that are probably more commonly used.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Gmail.. The best email service ever.
I simply love using Gmail and has been my primary Email service from many years. It is easy to use and gives you the ability to manage a lot of other important google products integrated with it.
Pros
Gmail is undoubtedly the best Email service till day. Composing Emails is very easy in it and it keeps your conversations secure. It gives 15 gb of storage space with defualt free accounts which is more than enough for personal use. Gmail Id is also used/required to operate and integrate alot of other Google products like Android, Drive, Google Contacts etc. Its has a very active spam blocker and block almost all spam emails from getting to your inbox. It also auto sort emails on the basis of their category like social, marketing etc very precisely. The best thing about Gmail is that its keeps adopting and improving day by day.
Cons
Though there is no doubt in efficiency of services offered by Gmail, it also has some shortcomings. In order to send attachments, the single file size should be less than 25 Mb which is very annoying sometimes. Also there are some privacy concerns about users data used for marketing, but its quite common with almost every company that provides free services.
- Industry: Market Research
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Gmail is a great service I've used for years!
I've been a daily user of Gmail for years now and even with having multiple emails I have always found it very easy to use on a daily basis, very easy to sift out what I don't like to see and what I want to see everyday. Gmail also has the future of if I've been getting an email from a company for a while that I haven't opened it will offer me to unsubscribe from them so that I don't receive those emails anymore.
Pros
I love being able to group different emails into folders like promotions, subscriptions and the emails that I mark important. It keeps things separate and more organized so that I don't have to look through hundreds of emails that don't pertain to what I am looking for at the time I'm able to just pull up what I need and it's very simple. I also have multiple emails and I love the feature of being able to either look at them separately or look at all of my emails all together. Gmail also does a great job of saving my contacts so that every time I'm going to send an email I just have to type the first or second letter and it pops up right away, very hassle free and a good use of time.
Cons
Honestly there aren't many things that I dislike about Gmail. Every update is always something useful there's never too many drastic changes that I can't integrate into my daily use right away. I've never had any problems sending or receiving emails. Overall my experience has been great so far.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The Most Robust, Adaptive, Clean Email Interface Available
Pros
Gmail is, by far, the simplest, cleanest most productive email client I've ever utilized. From filtering emails as they come by priority, label or into split inboxes, I'm able to see what's important first. I'm also able to search for what I need using a variety of search features, integrate with my Google Calendar, contacts and external email accounts. All of my email accounts from any source are pulled into one Gmail inbox. Gmail consistently proves to be far superior to alternatives, and stays adaptive with the times and our changing technology needs.
Cons
We've been using Gmail since the beta days, so almost twenty years. In that time, they've responded and adapted to changing technology needs, from folders migrating to labels, nested messages, to integration with the ever-expanding options of other Google products. I really have no complaints at all. Time and again, we choose Gmail to continue moving us forward for all our digital communication needs. They are simply the best.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
GMail - No other email can compare
I have been using Gmail since beta testing it before it became live for all to use and I have not gone back. I do have several other emails on other apps like Outlook and Yahoo, but I never use them and keep coming back to my Gmail and its clean integration into all my other Google services.
Pros
The functionality of Gmail is not only robust, but it is simple to master and will soon have you integrating with your calendar and with the many other add-ons you can attach.
Cons
The only improvement I would make is to flip the current/response message to the top of emails as it currently shows below
Reasons for Choosing Gmail
I was a happy to be a beta tester for Gmail before it launched and have been using it ever since. The clean integration into my Google Account, Android phone and Chrome book make it integral to my personal and professional digital lives.Switched From
Yahoo MailReasons for Switching to Gmail
Its the best, it integrates fully into the rest of my services and I cannot say how much I refuse to budge in moving onto any other email service.- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
One Feature Makes Gmail Essential as a Small/Startup Business
Overall, Gmail has accomplished everything I would expect an email program to do. The automated alerts about potentially-missed emails is what I think makes it the best option, and it's the reason I would recommend Gmail to other small/startup businesses to manage their email. It might not seem like a required feature at first, but as more and more emails come in, the prompt about having possibly failed to respond to one is essential.
Pros
Gmail is much like any other email program available. It allows free accounts, so the cost makes it a great option. If you want to spend a few bucks each month, you get email management that is tied to your own domain. This was great for me as I started my own law practice because it provided a professional email without having a website/hosting setup yet.
The one feature that would make me recommend Gmail over other programs is the automated notifications that inform me about emails I may need to respond to. Gmail is the first that I have seen to implement something like this, or at least to implement it in a way that didn't require me to set anything up. I read an email. I either don't respond or begin drafting a response that I don't send. Two days later, Gmail is asking me whether I intend to respond to that email. The best part is that this doesn't happen with the marketing/update emails that I've signed up to receive, like notification emails and such. Gmail seems to be able to distinguish, maybe based on the content/subject of the email-- I don't know? But it works great, and because it's been so helpful to avoid missing an email, I now prefer Gmail to other email providers.
Cons
I think the contact management can be improved. The only other problem I've had with Gmail has been with sorting incoming messages. I may have become too used to desktop applications that I would create "rules" in to instruct the program what to do with emails having a particular word in the subject or from a particular sender. I tried to organize my inbox a bit better in Gmail, and either I couldn't figure out how to make it do what I wanted, or it isn't possible. I'm not sure which it is. In any case, it was taking too much time, and it was easier to just "select all" and "mark as read."
Alternatives Considered
HostGatorReasons for Switching to Gmail
I chose Gmail over HostGator's web-based email because it seemed more difficult to setup email accounts through HostGator. Although the cost is definitely better for professional emails using my domain name with HostGator, email is just too critical and I use it too often to not have it integrated with everything else. That integration, with the ease of setup, was why I chose Gmail over HostGator.- Industry: Consumer Electronics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Reason you should get gmail today.
I love the effectiveness and recovery process.
Pros
I like that it filters my emails which makes it easy to find under a different section. I can have a section for my regular daily communication and what I need to be organized separately. When it comes to the spam block is great because it blocks some of my unwanted emails. it makes it easy to find any important emails. Getting it to instal is very easy and can be used on any mobile device. I love that I do not need to save contacts on my phone. I use my email be it makes it easier for me and I can log in to any device and get my contact from my Gmail. Getting alerts makes it easy for me I do not need to go into my email to check every single time. I have it on my notification so as soon as an email comes I am ready to check it. What is also amazing about Gmail is that you can use it to gather reports and put them in an excel sheet or anywhere you want. I like that email monitoring helps me make better decisions as well.
Cons
Even though spam can be used fully I do not like that some of my emails go into the spam when I am waiting to get a specific email.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Gmail makes email simpler
Overall I had a good experience with Gmail as it allowed me to explore additional products offered by Google Workspace. Gmail integrated notes and Reminders work perfectly well with Mobile apps and Sync is great. Overall I would always recommend Gmail for primary email storage.
Pros
I have found Gmail comes with lot of utilities. Emails Management, Calendar, Google Drive, Google Sheet, Notes etc. These tools makes all in one easy for you to manage your personal or Business portfolio. Gmail free accounts have more than sufficient space for Drive and Emails and the Google Workspace comes with lot of Admin advantages and products.
Cons
Syncing Gmail emails with third-party applications is a back draw. The IMAP or POP is not reliable and loses connectivity. Google Should join its email through Exchange to work with third-party apps.
Reasons for Choosing Gmail
More functionalities, reliability, and sustainability.Reasons for Switching to Gmail
Gmail sharing, Storage, Email and Search is better than Yahoo or Outlook- Industry: Higher Education
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Good Old Gmail
I do not have any problems with Gmail. It is a great software that I have been using for a long time, and I will continue to do so in the future.
Pros
Some of the most impactful features are the ability to schedule emails, ability to receive writing suggestions, and the ability to mix up your email stars. Scheduling emails is very helpful especially when I need to send multiple emails or I am running on a tight schedule. I just dedicate some time to type them all up and schedule them. This way I make sure it gets done and I won't forget to do it. Receiving writing suggestions is great if you are not a strong writer. The tips the smart compose offers are concise and work very well with most of my emails. Lastly, the ability to mix up the stars on your emails is a great way to organize them. My very important emails have an exclamation mark, emails that I have responded to have a check mark, and emails that I still need to look at which are important, get an orange star. This is very handy.
Cons
I am only a student, so for my purposes, all the features available are great. All the features that I am aware of are easy to use. However, when I first got gmail which was over 5 years ago, I do not remember receiving any sort of guidelines to help me get started. I had to discover most of it on my own, and there are certainly some features I don't know of yet. If there was some help along the way, rather than me experimenting around, that would have been even better. I have not really integrated gmail with other applications. However, I am currently considering syncing my gmail and google calendar. This might create more ease in my life.
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
"Always keep to its promise!"
Overall Gmail has given me all, the easiest and most convenient features in emailing services. That find it fulfilling in my daily works. It keeps me updated and on track at all times. It might not be perfect, but it holds its promise in giving great features for the user to enjoy. And because it updates all the time like most of the apps, we're in for surprises!
Pros
As you get and send messages, the messages are consequently assembled by the headline, regardless to the age of the content. As somebody answers to you, Gmail consequently raises all past related directives for your reference in a fell vertical string. This helpfully audit what has been talked about previously, and save you the time of looking through organizers that have you composed a month back. This element is totally priceless to coordinators, group administrators, advertising, experts, and any individual who speaks with numerous individuals and necessities to keep track of the important details of every discussion.
Furthermore, with these tabs your emails are categorized depending on the content or subject of the conversation. It categorizes your inbox such as social media, billings, websites and campaigns. Also, it has spam filters that exclude unwanted or unknown emails that your not have permission to. With these features it avoids clutter in your inbox.
Another thing that adds to the positive points of this app. It's easy to navigate. For the beginners they can learn their way in no time. All the tabs and buttons are there to see in a simple and organize way. The names of each tab pop up whenever your pointer touches it, so that the users can never be confused and lost to what "is" that button do.
Cons
With the hype and popularity of this application. However, it also has its downside. Unlike other new application that caters bigger screen to write their messages. Gmail has limited space which for me as a user I find difficulty in reviewing my composed messages, especially if it's long, you have to scroll it down to see it all.
Moreover, when it comes to sending attachments such as docs, excel, pictures and etc. It has its own limitations. You can send several files in one email, but only small files. Bigger that 25 MB is not allowed, but rather the Gmail automatically adds a Google Drive link instead which is a bit of a hassle.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
A good choice for everyday life
We always use Gmail in the company when we send private messages with files or when we synchronize our appointments.
The good thing for me is simply to use the saved signature. Gmail also has a large storage tolerance.
Pros
Here is my opinion on Gmail.
I have been using this e-mail provider several times a day and as my main e-mail address for 14 years.
I think this email provider has all the functions I need in everyday life.
I can send emails quickly, whether with a laptop or my smartphone. The app and the Gmail provider allow me to access it from anywhere and simply offer me the opportunity to be flexible.
What also excites me is that when I access another device I am notified immediately whether I am the user or someone else.
If you look at the user interface it is very well sorted and has all the functions I need.
I can save a signature or attach a file with just one click.
The emails are also sorted into important advertising or social networks right at the inbox, which makes it easier to have an overview.
I also use the function of receiving reminder emails for appointments, which is very practical and helps me to remember appointments.
I would always prefer this provider for its simplicity and features.
Gmail also has a large storage tolerance.
Cons
One of the negative aspects of Gmail is that it shares data with Youtube. Furthermore, I find it very difficult if you want to delete an email address. I had to remember the password from 15 years ago to log in and then delete my account, there was no backup email address.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Best Software
I love Gmail and would recommend it to everyone. It is the best email service I personally have ever used and helps me stay organized and productive.
Pros
I absolutely love Gmail. I have been using it for over a decade now and it is clear that Gmail takes leaps and bounds for customer satisfaction. Sending and receiving emails is made easier with Gmail. The friendly user interface increases my productivity greatly. Gmail also has great organization tools, allowing users to star and filter messages based on their needs. With the options to sort my emails easily and automatically filter spam mail, I can work more efficiently and save myself the hassle of manually having to check every single email to find the ones I am looking for. Using Gmail also opens up opportunities to use much other software by Google, which of course is amazing because it saves users money on other software they may need. One of my favorite features of Gmail is definitely the schedule send option. I appreciate the ability to be able to write up and email late at night and have it send automatically during working hours.
Cons
There are few cons about this software however one concern I would like to bring up is the less than satisfactory customer service. It takes days to get an answer from google if any problem arises with Gmail. This is really not efficient considering that I use Gmail every single day for work, school, and my personal needs.
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Gmail the Email Trend
My overall experience with Gmail is good. I use Gmail for my personal use as well as the company I work for. I love Gmail for its features and functionalities, which it offers, which is beyond sending and receiving emails.
Pros
Gmail is easy to use. It is extremely user-friendly. It is the best email provider in every aspect. It has two different designs, a smooth one with pleasant UI and a basic version for slow internet connection. It also has a dedicated app for android and iOS. I can quickly sort my emails into different folders or assign them various labels in the same folder. It has an intelligent spam filter. It provides extra features than other email providers like phone calls and hangouts. It saves the information, so it makes it easy to change the phone. It can integrate with other services like YouTube or Google drive. It is easy to use across multiple platforms. It provides 15GB of storage space for personal use. It suggests grammar and punctuation errors for correction. The best thing which I love about Gmail is “undo send,” Sometimes, I forget to attach documents, click undo send, attach a copy, and sent. It is priceless. It also provides a scheduled email; I can set an email for a specific amount of time.
Cons
I have been using Gmail for 8 years and found nothing to dislike. I have never had any problems sending or receiving emails. Gmail proves far superior to alternatives and stays adaptive with times and changing technology. But sometimes, regular emails are also marked as spam. It is a minor issue which it has.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
gmail feedback
I value its broad highlights, more than adequate capacity, and compelling spam separating. The consistent mix with other Google administrations, easy to use interface, and constant updates add to an ideal encounter. I express worries about protection and the intricacy of specific highlights, however by and large, Gmail stays a generally utilized and very much respected email stage.
Pros
Gmail stands apart with its liberal stockpiling, proficient pursuit, and consistent mix with Google administrations. Its easy to understand interface, vigorous spam sifting, and safety efforts upgrade the general client experience. The stage's disconnected admittance and all around planned portable application take care of clients in a hurry. With consistent updates and enhancements, Gmail stays at the front of email administrations, adjusting to advancing client needs.
Cons
While Gmail flaunts various benefits, a few clients have raised worries about protection and information security, given Google's promotion focusing on rehearses in view of email content. One more downside is periodic intricacy in overseeing and altering organizers contrasted with other email stages. A few clients track down Gmail's connection point, with its tabs and classes, overpowering. Moreover, joining with non-Google applications can now and then be less consistent. In conclusion, clients who lean toward a more moderate plan could find Gmail's component rich connection point a piece jumbled. Notwithstanding these worries, Gmail's cons are abstract and frequently rely upon individual inclinations and needs.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Gmail AKA the Ultimate Key to Business Organization
Pros
Gmail’s web-based email and storage service is the ultimate key to business organization. G Suite’s collaborative application suite for business and enterprise users has significantly enhanced our efficiency across our organization, allowing us to store and condense all of our work initiatives in one local area. Whether you use Gmail, Dropbox, OneDrive, etc. I would strongly recommend finding the best collaborative suite platform for your company and condense your work files, documents, etc. into one storage area that everyone (with permission) can easily access. Here are some of the main reasons we were swayed into using Gmail within our company.
Pros
Gmail’s free secure webmail platform, offers up to 15 GB of storage for personal use, with the option available to purchase more storage (cloud and Google Drive) on an as needed basis.
Gmail’s platform can be customized to a certain extend but generally keeps things clean and simple. Its search features save you from having to manually scroll and read past emails to locate the one you want; you can also set up personalized keyboard shortcuts to speed up the processes as well.
You can also organize emails via labels, this feature acts much like a file finder, in which you can create categorized folders to nest specific emails under and easily reference them/easy retrieval.
Time is of the essence in the business world, so the option to save emails, pre-written templates, and import contacts directly into the platform is great for accelerating email responses and keeping our clients from losing interest.
The definitive feature of G Suite Office Suite is the set of team collaborative tools available to you for sharing/file storage, creating forms (registration, survey, etc.), Excel, Word documents, and PPT with the option to collaborate in real-time.
G-Suite also includes video and conference calling, in which you can invite anyone to join by setting up a Google calendar invite.
Cons
Gmail’s email tracking is not the most suitable feature for those in marketing and sales, looking to keep track of open rates, link clicks, who clicked on the specific link, etc. But Google is completely transparent about this issue; Gmail’s documentation clearly states tracking may not be accurate, there are various factors you need to be aware of to make sure your actions don’t interfere with the tracking data. However, Gmail does easily support plugins you can add to allow for tracking (we use Lead Liaison).
Sending mass emails with in Gmail is not exactly feasible because of limitations in functionalities for personalizing emails.
Gmail does put ad placements on free on accounts, but they are pertaining to the contexts within your emails (so at least the trade-off is relevancy).
We have experienced glitches and dropped calls on numerous occasions when utilizing Google Hangouts for virtual meetings (because we run monthly webinars we moved to Zoom video Conferencing which you must have a plan to for the webinar add-on). Google Hangout only provides the option to screen share, etc. during virtual meetings from a laptop using a Chrome device, not practical for people on the go.