Sage Intacct Reviews

Pros

I absolutely love the integrations with other software, it has made our life so much easier and streamlined our month-end close process by a lot!

Cons

Nothing yet - so far the team has been great and we are able to usually find a way to make anything work that we need.

Pros

Sage Intacct's real-time budget visibility and user-friendliness are two of my favorite features. Putting in an order for purchase and checking to see whether we have the correct estimate before submitting it is also a huge plus in my book. It's incredibly simple to operate. Our previous method was likewise simple to pick up. Our team was able to quickly put this into action.

Cons

The drawback is short-lived and might not even affect all users. Getting proficient in its use, something that is both necessary and anticipated.

Pros

The ease of use in finding what you need. The ability to drill down quickly, to spin up adhoc reports, and the creation of dashboards that have all the key financial data at your fingertips.

Cons

Sage Intacct is always looking to improve, and they have a democratic way to determine those improvements through the Sage Community voting system. This is great, but there are 4 releases per year and it is just hard to keep up with all the improvements!

Alternatives Considered

Dynamics 365 and NetSuite

Reasons for Choosing Sage Intacct

Growing and needed a scalable solution to support the complexity of Federal and Foundation grants management combined with Product and Services revenue.

Switched From

QuickBooks Desktop

Reasons for Switching to Sage Intacct

Flexibility and the customizable dimensions to provide better reporting insight. Also, at the time we chose it 7 years ago, the cloud-based nature of the product was not being done as well by others.

Pros

The ability to create your own views. I find the system to be pretty user friendly.

Cons

The reporting module is very difficult and we can never get reporting support, always told we need to contact professional services for non-complex reporting that should be basic reports. And don't like having to log in to a site to submit cases, would rather email and be able to see the email history versus signing in to review the full case.

Pros

I like the way that other programs, ADP Payroll and Ramp Visa integrate into Sage Intacct. That saves a lot of time.

Cons

I dislike how deposits are posted in the general ledger. For example: If there's a deposit that contains multiple payments and the total deposit amount is not reflected in the Cash GL but it is posted by individual invoice line items. If a deposit of $20,000 contains 20 checks ( or credit card payments) from vendors that are paying multiple invoices (for this example, 5 invoices for each payment) the deposit total of $20K doesn't appear as a single debit to the Cash, GL account but 100 lines appear on the Cash GL.

Alternatives Considered

NetSuite, QuickBooks Enterprise and Microsoft 365

Reasons for Choosing Sage Intacct

It was an archaic system from the previous owners that wasn't updated in over a decade

Switched From

Image Relay

Reasons for Switching to Sage Intacct

I had previous experience implementing other solutions and support was a factor as well as scalability.

Pros

I like the flexibility that Sage gives me in terms of reporting and I like the accounting I can assign to department heads for approval of their spending.

Cons

I think there is a complexity to the reportage that is unnecessary. The account group structure is difficult to navigate and must be maintained diligently if your chart of accounts changes.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

Quickbooks no longer provided the flexibility necessary to do the kind of reporting required for grant management.

Switched From

QuickBooks Desktop

Reasons for Switching to Sage Intacct

Cost of customization and fear of cost of ongoing maintenance.

Pros

Always the latest and greatest technology that is very customizable to our needs.

Cons

Support tickets are not the easiest to submit.

Alternatives Considered

AMB and Fiserv

Reasons for Choosing Sage Intacct

Need a more robust system. We have multiple entities and Quickbooks was no longer working for us.

Switched From

QuickBooks Online

Reasons for Switching to Sage Intacct

easily customizable to our needs and I had implemented and used Intacct at my prior employer so I was very comfortable with it.

Pros

Really good integrated accounting system with good modules and great reporting capabilities.

Cons

No real cons. Some modules have some learning curve but not unmanageable. Would like to see improvement on Fixed Asset module. Ok as is but could be better integrated.

Alternatives Considered

Microsoft Dynamics 365 Business Central tegossuite

Reasons for Choosing Sage Intacct

Report writer was not meeting our needs and drilling capability was not available. Had system over 10 years and was very basic. We needed to move to cloud based system too.

Switched From

Epicor CPQ

Reasons for Switching to Sage Intacct

Other products offered more that needed for our organization. Also not as integrated and had more moving parts.

Pros

The ease of adding locations or additional accounts.

Cons

Too expensive for the small portion that we use. It won't be long until we will have to switch to another provider if prices continue to increase.

Recommend a "lite" version with limited access for non-profit users.

Pros

It's pretty easy to use and more robust than Quickbooks.

Cons

The tech support. I wish you could just dial a number and get an answer. You always have to put in a ticket, which is time consuming.

Pros

Sage Intacct allows us to import the statement, conduct an in-depth analysis, keep tabs on past payments, and make adjustments to upcoming payments. The entire accounting process, from purchasing through the general ledger to accounts payable and receivable, is handled by Sage Intacct.

Cons

Using it is a bit of a struggle. It takes months to work efficiently, in my experience. Starting something you've never done before is always difficult. While robust, customizing the reports and dashboard features is a slog.

Pros

I like that Sage Intacct can grow with my business. They release quarterly updates and they integrate with many other tools. Their reporting tools are powerful.

Cons

Sometimes a quarterly releases causes some issues. There is a learning curve to reporting in areas that is not intuitive.

Alternatives Considered

Dynamics 365 and NetSuite

Reasons for Choosing Sage Intacct

We outgrew the use of QuickBooks and needed something more powerful.

Switched From

QuickBooks Enterprise

Reasons for Switching to Sage Intacct

I was recommended by a colleague and Sage provided the solution that we needed.

Pros

Ease of use. Once you learn the product it is very easy to use.
Reliability: We have never experienced any downtime since we implemented the product

Cons

Budget module did not work for us.
Time tracking is far more robust that what we need which makes it not worth the price.
Reporting module was upgraded (definitely needed) and not happy with having to pay to upgrade to use it.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

Growth, out grew the capacity of Quickbooks

Switched From

QuickBooks Desktop

Reasons for Switching to Sage Intacct

Value for the price and simpler than the other options

Pros

Sage Intacct is a robust system that allows the user to manage many parts of their financials in one program.

Cons

There are almost too many parts to the system that make it difficult to teach and understand. Posted vs non-posted accounts for one makes reconciling difficult at times.

Alternatives Considered

MIP Fund Accounting, QuickBooks Enterprise and QuickBooks Online

Reasons for Choosing Sage Intacct

Business central was too complicated and expensive

Switched From

Dynamics 365 Business Central

Reasons for Switching to Sage Intacct

This was a good median system for my client. While QBO and QBDT had its limitations and MIP was too expensive.

Pros

The AP invoice processing and reporting features, as well as the flexible reporting options, are exceptional. The fact that it is web-based is a significant improvement over the prior Sage 50 version and allows for greater flexibility when working remotely.

Cons

I found some of the terminology to be a little annoying, but other than that, my experience has been nothing but great. The inability to make adjustments based on individual preferences is frustrating, especially when using it on a daily basis is mandatory.

Pros

All required fields for each client's daily deliverables are easily accessible, and the system is flexible enough to accommodate the addition of new data as needed; it can also synchronize with a wide variety of other platforms, like BILL, Nexonia, and many more.

Cons

Sage Intacct does not yet handle all payment methods, and its Inventory module is inadequate for businesses that also require assistance with inventory accounting and management.

Pros

Ease of use, Reduces our month end close time by several days.

Cons

Custom report writer is too difficult. Finding needed data requires support

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

MIP was outdated, support was always a work around. Interface was dated

Switched From

MIP Fund Accounting

Reasons for Switching to Sage Intacct

Cost, ease of use, The many available partner integrations

Pros

While working in the cannabis industry, this was one of the only accounting software companies who were willing to work with us to set up an accurate and efficient accounting system.

Cons

We had issues correcting errors after the initial setup. For example, a coworker misspelled the class code "cannabis" and the implementation team told us it would take several thousand dollars to fix.

Pros

For those businesses and organizations looking to step up their accounting software from Quickbooks (or something similar), Sage Intacct is a great solution.

While not as intuitive and user friendly as the systems designed for non-accounting professionals, Sage Intacct offers a myriad of features and functionality that is an accounting professional’s dream.
One of the best features of Intacct is its reporting system. Users can run any report they could ever dream of that includes GL, AP, AR, Time & Expenses, Order Entry, Purchasing, etc. Reports are not only customizable, but savable too.

Another great feature of Intacct is that the company is constantly releasing updates, which means the system is always evolving and getting better.

Overall, Sage Inacct offers massive capability and is great for organizations who have outgrown smaller systems or who need greater customization.

Cons

For those accustomed to the hand holding of a software like Quickbooks, Sage Intacct can make you feel a bit alone in the woods. It, for the most part, assumes that whoever is using it is an accounting professional, capable of understanding the inner workings of AP, AR, etc. For this reason, I would not recommend the system to those who are unfamiliar with accounting procedures and systems.

Pros

I like the fact that it is browser based through the cloud which makes access quick and easy. The modules that I use the most work very well such as Accounts Payable and Time and Expense. The General Ledger reporting function is very helpful and easy to use as well.

Cons

There are a few modules such as Prepaids, Fixed assets and Purchasing that we had purchased after the initial implementation of intacct that did not work very well initially. There were many work arounds and technical problems that created alot of unneeded headaches and work. Fortunately this has been fixed now for the most part and works well.

Another issue I have is the support community that I put support tickets in when I need some help. They don't seem to know the product very well and often the solutions and advice I receive is partially right or wrong altogether. There have been instances where I have just figured it the problem myself through reading articles or experimenting with settings etc.

Pros

The management of general ledger from the program is something useful.

Cons

The commitment in matters accounting and cost reporting is something that makes the software error free.

Pros

The software is great. It is super easy to use and almost impossible to break. It can be used for more than your monthly accounting. We use it to track our valuation process. It is easy to track everything in the software and perform your monthly accounting tasks. You can track t&e, ap, ar, fixed assets, and do your cash management in this solution. There are many other features that make it a best in class solution

Cons

The software itself is great. There are certain things we would like to be able to track in the software, like irr, but we also don't expect one software to do anything. There may sometimes be a lag in support getting back to you when you have issues, but nothing that is too extreme

Pros

It's so easy to use. It is logical, user-friendly, and it does practically everything. It is definitely one of the top 3 operations/accounting/finance data management tools I have ever experienced (and I have experienced several in my career). The reports are set up for you, right out of the box, with little change needed. The reports are dynamic as well, allowing the user to decide what level of data to retrieve. Ad hoc reporting is also intuitive and easy with the interactive report builder.

Cons

Although it comes out of the box with good structure, sometimes structures can be very challenging to set up (data-flow from/to accounts, roll ups to parent accounts, etc.). But, every database/reporting software has its little caveats.

Pros

I like Sage Intacct is super affordable and handles accounting seamless
It is smooth and handles accounts payable really well.

Cons

No issues as Sage Intacct has handled well.

Pros

I like the ability to create the financial reports and also the Dashboard reports. The payables area is easy to perform functions and the year-end close is very simple.

Cons

This program is mainly written for the US market and is not able to create an EFT file (Canadian) that can be uploaded to the bank and create journal entries simultaneously. That would benefit us to make payments that are not by cheque. The "cash" payment types are good because an e-mail can be sent: however still requires for us to do a separate EFT payment on the bank.