JustCall Reviews

Pros

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Cons

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Pros

We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).

Cons

the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.

Alternatives Considered

Dialpad, Google Voice, Grasshopper, RingCentral MVP, Zoom Phone, Freshdesk, Ooma Office and Nextiva

Reasons for Switching to JustCall

All the others were lacking at least one of the main features we were looking for, namely SMS saved replies, MMS, SMS out-of-biz-hours auto-reply. JustCall having SMS schedule send was a thrilling bonus that we weren't even expecting.

Pros

It does the basics well.Poor bulk sms opt out policies. basically don't use it.

Cons

buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality

Pros

The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this.

Cons

I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan.

Pros

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Cons

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Pros

Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

Cons

JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.

Pros

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Cons

Sometimes the software drops calls or has very bad reception.

Pros

- Integrates with our CRM software for admissions
- Easy to use interface for both desktop and mobile

Cons

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines

Alternatives Considered

RingCentral MVP

Switched From

RingCentral MVP

Reasons for Switching to JustCall

Cost.

Pros

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Cons

The software can be buggy at times, but a quick restart solves the trick.

Pros

Allows me to make calls and track data. It also allows me to make texts!

Cons

Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily.

Pros

Compared to our previous system, we have much more features as well as a lower cost structure. We have been able to create store-specific numbers that route back to HQ if missed. This creates a better customer experience and helps us scale our internal service team more efficiently. We also were able to add text as a communication channel.

Cons

My only piece of feedback is being unable to adjust some features myself. For text message notifications and some routing from an SIP device, I need the JustCall support team to adjust these features on my behalf. I appreciate that these can be done outside of the standard platform features and just wish I could easily update this myself during setup. Team has always been very responsive and helpful though.

Alternatives Considered

Zendesk Suite

Reasons for Choosing JustCall

Cost and features.

Switched From

Contivio Contact Center

Reasons for Switching to JustCall

Cost and features.

Pros

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Cons

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Pros

It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.

Cons

I haven't found anything as of yet. It has met my expectations and then some.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

Cost

Switched From

RingCentral MVP

Reasons for Switching to JustCall

CRM Integration

Pros

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

Cons

The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

Cost and hubspot integration

Switched From

RingCentral MVP

Reasons for Switching to JustCall

price and text/hubpot integration

Pros

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Cons

I have had some problems with the call quality.

Alternatives Considered

Dialpad

Pros

I like how many things you can do on justcall. The range of options is great within one software platform.

Cons

It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you.

Pros

Ability to transfer within organization is good. use of alternate numbers

Cons

the app is awful. Takes forever to load voicemails. also sometimes calls dont go through and i get an email about a voicemail, so that no good either. Call quality can be suspect sometimes.

Pros

It's easy to install and get up and running and very user friendly.

Cons

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Pros

Integrates with my CRM so I am can make and receive calls. Those calls and the recordings are automatically logged so I never have to worry about miscommunication.

Cons

Can get expensive quickly if you meed to add additional lines.

Pros

We truly enjoyed the functionality of the autodialer

Cons

Nothing! The Justcall team has been super helpful with everything.

Pros

Really, It's the customer service, also the information I have to work with helps me make better informed decisions on the effectiveness of my marketing

Cons

I'd like to see a CRM included built in, that is simple to use and customize

Pros

Simple to integrate, easy to use, low pricing, good support, calls recording, Salesforce and Gong integration. We had nice results a few weeks after we started using the auto dialer.

Cons

It doesn't provide to many features, the integrations fail sometimes and might create duplicated contacts.

Pros

JustCall was straightforward and when it worked was an easy to use phone system and got the simple things done.

Cons

Not much functionality past making calls and often times dropped calls or produced poor phone call quality.

Pros

Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do.

Cons

Having to constantly top up credit and going through so much money on a shoe string

Pros

JustCall is easy to use and set up. With it's app, email notifications, and ability to integrate with some third party apps, it's been our go to solution for almost a year.

Cons

Ideally, you should have some more 3rd party integrations. Currently, I'm using a PlusThis integration to connect JustCall to Infusionsoft. The problem there is that I'm unable to format my texts (with line breaks) as I'd like.