User Reviews Overview
About Simpro
Simpro is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any...
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- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fantastic, business has been able to grow with zero additional admin cost.
Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,
Pros
The system is user-friendly and very easy to navigate.
They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.
Cons
The schedule needs work.
Response from Simpro Software
Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great Product for SMB
It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.
Pros
Ease of use, functionality, easy to scale up and down with the software.
Cons
I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.
Response from Simpro Software
Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources.
Best, Team simPRO
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Oversold and Overpriced
Sales oversold what the pros would be.
Pros
Able to build an inventory with cost and man hours for estimating.
Cons
Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete.
Response from Simpro Software
Dear Lorne K,
Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us.
We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users.
We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars.
We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues.
We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program.
We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience.
We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues.
Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected.
Best regards,
Top Simpro Alternatives
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Right From the Beginning!
As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.
Pros
simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.
Cons
I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!
Response from Simpro Software
Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent software to run our business!
This is a great software that we will be using for a long time!
Pros
Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.
Cons
Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Simpro
Did not track inventory and software was slowSwitched From
FieldEdgeReasons for Switching to Simpro
Cost and pre-configured featuresResponse from Simpro Software
Hello Dan! Thank you for your feedback! It's great to hear that both our Customer Support and our software features have been helpful for your business. If you ever need additional guidance in simPRO, be sure to visit the simPRO Help Guide: https://helpguide.simprogroup.com
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Customer Service is horrible, lots of broken promises.
Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.
Pros
The Quote features and catalogue worked well.
Cons
Time entering, looking back on jobs, live time costing
Reasons for Choosing Simpro
We were looking for a more encompassing CRM that would require less man hours to runReasons for Switching to Simpro
At the time thought it was the closest one to cover all of our needs.Response from Simpro Software
Hi there Russell,
Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software.
We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
You will be sold a dream
If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers.
If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.
Pros
There are some good features to this software, and on paper it works amazingly.
A few stand out features for me are:
- Inventory management
- Asset Management
- Would be great for large scale project management
- Integration
Cons
- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app
- Expense, be prepared for implementation to cost thousands of dollars.
- Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff
- Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on.
- Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.
Reasons for Choosing Simpro
Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may featuresSwitched From
FergusReasons for Switching to Simpro
Simpro has more features and more integration options- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great solution!
Our experience has been great. We have been using it for about 6 months tho we have had it over a year. Still learning different things we need to do to get it set up. I wish it was easier to get going out of the gate.
Pros
Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.
Cons
There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.
Response from Simpro Software
Hi Andrew, thanks for your feedback! We're glad to hear that you've had a positive experience with simPRO. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Customer Service
From the beginning everyone I have worked with has been incredible. If they don't have an answer for you right at the moment they will always go back to the drawing board and figure a solution out for you. They are customer focused and truly do whatever they can to make your company run smoothly.
Pros
Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.
Cons
There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.
Alternatives Considered
FieldEdgeReasons for Choosing Simpro
ServiceCEO is shutting down and does not integrate with QuickBooks.Reasons for Switching to Simpro
Less expensive, more customization availableResponse from Simpro Software
Hi Elizabeth, thank you for taking the time to review simPRO! We're happy to hear that you've had such a positive experience with our Customer Support team.
Best,
Team simPRO
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Transformative Field Service Management
Pros
The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.
Cons
Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.
Response from Simpro Software
Hi Dean,
Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas.
Thank you again, Dean! Looking forward to continue working with you.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Home Automation Use
Setup and onsite training was a HUGE help.
Pros
With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing.
Cons
Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report.
Reasons for Switching to Simpro
Onsite training, plus a platform that never needs to be upgraded. All the new features and additions come online to each user without additional charge.Response from Simpro Software
Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
SimPro Suite is a CRM that Provides a Great Software and Excellent Supprt
All clients and leads are easily entered. The site locations are very important since we may deal with a Property Management firm, that has several sites. Each site a specific entity, ie., LLC or related corporate entity. Sites have different Property Managers, Building Supers and in many cases different Purchasing Managers and Account managers.
Pros
Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me.
Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with.
Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.
Cons
I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.
Response from Simpro Software
Hi John, thank you for your glowing review of simPRO! We are thrilled to hear that simPRO has been helpful for you over the years. We are also happy to hear your praise for our Implementation Consultant. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Think Twice
Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients.
They don't listen to our needs or concerns but inform us we need more training
Pros
Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome
Cons
Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work
Response from Simpro Software
Hi John,
Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at [email protected] if you would like to discuss this further.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
first time user
My overall experience is positive, it's a big system that's capable of many more things than we use currently so that's good to know we still have more to learn and more to gain by learning more etc.
Pros
From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve. I have now increased my knowledge of the system to the point that I am implementing new systems for the team here that have been using this for 4 years.
Cons
in jobs /invoicing & quotes, when doing a long list of parts the "add a part field" should be top and bottom or the cursor should automatically be back in the field.
progress invoices are complicated but maybe i just need to do more training on them.
Response from Simpro Software
Hi there Matthew, thank you for your kind words. Hearing that we were able to provide a solution to what you were trying to achieve inspires our team to continually improve our software to support your business. We look forward to continue working with you; wishing you all the best!
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Need to listen to your users SimPro.
Pros
Good general features and relatively easy to setup and use.
Cons
They take soo long to implement user suggestions, they have a forum and voting system for ideas but then take no notice of this when the do their upgrades, come on SimPro start listening to your users...
Response from Simpro Software
Hi there Darren, thank you for your feedback and details regarding your experience with simPRO. With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Please reach out to us with any further questions or concerns. Once again, we sincerely thank you for this feedback!
- Used Daily for 2+ years
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Review Source
Simpro is basic and clunky
Pros
It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you.
Cons
It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility.
Even with a huge amount of feedback to this effect, meaningful improvements are never made.
Get used to using workarounds.
Response from Simpro Software
Hello Anthony! Thanks for your review, we¿re really glad to hear you¿re liking our solutions. If you do have any questions or concerns at any point, please do not hesitate to contact your national simPRO Customer Success team, or head to our helpguide which is designed to answer any and all simPRO questions. It can be found at: http://helpdesk.simprogroup.com/.
From,
Team simPRO
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
simPRO review
Pros
Layout is easy to use. Able to customize invoices, etc. Tracks inventory.
Cons
Purchased the software and then almost immediately needed to upgrade to get the features we'd like.
Response from Simpro Software
Hello Lesley, thank you for your feedback! If you ever need additional assistance, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Good but takes time to get used to
Overall I'm pleased that we have moved to simPro although I'm frustrated at the time it's taking us to get to grips with it.
Pros
The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits.
Cons
It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though.
Response from Simpro Software
Hi there Jeanette, thank you so much for your feedback! It is reviews like this that inspire us to constantly improve in any way that we can. Once again, we thank you for this insight and look forward to supporting your business growth.
- Used Daily for 1+ year
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Review Source
SimPro has greatly improved our invoicing and estimating capabilities.
Pros
If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.
Cons
There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.
Response from Simpro Software
Hello Jaron, we¿re glad to hear our product has helped you to speed up your general admin time! We noticed that you referenced a few minor opportunities for improvement; any ideas or suggestions that you have are more than welcome to be contributed through our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm). We invite you to head on over there when you can and input some of your advice.
- Used Daily for 2+ years
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Review Source
Best project/working orders software
Pros
SimPRO takes care of everything on the day to day of any project-oriented or and working order/repairs cycle.
Cons
Not super easy to use but they have a good training team. There are a lot of functionality that you will need to know. A good training process is a must.
Response from Simpro Software
Hello Sergi, thanks for the 5 stars! We¿re glad to hear you¿re taking advantage of our training and support that we offer with regards to learning how the program works with your business. We know it can seem a bit overwhelming, so if you have any new questions or concerns, please don¿t hesitate to contact our customer support team who will help you further.
From,
Team simPRO.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Alliant Security
It has been a challenge to learn but mostly because our company does not provide the right training
Pros
The customer support is amazing. I learned the program form them guiding me through everything
Cons
Not the easiest program to learn it also is missing some features the would come in handy.
Response from Simpro Software
Hi Jamie, thank you for taking the time to review simPRO. We're glad to hear that you've been able to benefit from our Customer Support team! In terms of additional features, if there is anything you would like to see in simPRO, be sure to share your thoughts in the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). We take suggestions seriously, and we have a dedicated product development team monitoring and using these ideas to enhance our software.
Best, Team simPRO
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Plumbing Review
Pros
The things I like most about this software are the prebuilds - we need to work harder on merging suppliers and part numbers to ensure we get the most out of this program
Cons
Merging plumbing supplier parts is a nightmare and also no easy way to do so.
Response from Simpro Software
Hi there Ross, thank you so much for this feedback. Your input is very important to us, and we appreciate the insight you have expressed. Please reach out to your local support team with any technical concerns or inquiries. They are always more than happy to assist!
- Used Daily for 1+ year
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Review Source
A perfect job costing and project management system for trades and the construction industry
SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.
Pros
The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.
Response from Simpro Software
Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Best overall Service/Project Software on the Market
It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Pros
simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.
Cons
It takes some time to learn all the nuances of the program to become fluent in "simPROese".
Response from Simpro Software
Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Long term simPRO user
On the whole good
Pros
Job management and the system is relatively intuitive and easy to learn
Cons
System strong on job costing & management - could be improved to further support high volume recurring job service businesses
Response from Simpro Software
Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth!
